{"id":"https://openalex.org/W3185515372","doi":"https://doi.org/10.1108/imds-09-2020-0526","title":"Linking digitalization and human capital to shape supply chain integration in omni-channel retailing","display_name":"Linking digitalization and human capital to shape supply chain integration in omni-channel retailing","publication_year":2021,"publication_date":"2021-07-16","ids":{"openalex":"https://openalex.org/W3185515372","doi":"https://doi.org/10.1108/imds-09-2020-0526","mag":"3185515372"},"language":"en","primary_location":{"id":"doi:10.1108/imds-09-2020-0526","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-09-2020-0526","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.manchester.ac.uk/en/publications/72c0ff55-bc0e-4f4b-856d-082f31a482b8","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049863484","display_name":"Shaohua Song","orcid":"https://orcid.org/0000-0003-1564-7838"},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shaohua Song","raw_affiliation_strings":["School of Economics and Management, Beijing Jiaotong University, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0003-1564-7838","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Beijing Jiaotong University, Beijing, China","institution_ids":["https://openalex.org/I21193070"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100698002","display_name":"Xianliang Shi","orcid":"https://orcid.org/0000-0003-2035-2989"},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xianliang Shi","raw_affiliation_strings":["School of Economics and Management, Beijing Jiaotong University, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0003-2035-2989","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Beijing Jiaotong University, Beijing, China","institution_ids":["https://openalex.org/I21193070"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103152216","display_name":"Guang Song","orcid":null},"institutions":[{"id":"https://openalex.org/I21193070","display_name":"Beijing Jiaotong University","ror":"https://ror.org/01yj56c84","country_code":"CN","type":"education","lineage":["https://openalex.org/I21193070"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Guang Song","raw_affiliation_strings":["School of Economics and Management, Beijing Jiaotong University, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-5602-7283","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Beijing Jiaotong University, Beijing, China","institution_ids":["https://openalex.org/I21193070"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044122244","display_name":"Fahian Anisul Huq","orcid":"https://orcid.org/0000-0002-2118-617X"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Fahian Anisul Huq","raw_affiliation_strings":["Alliance Manchester Business School, The University of Manchester, Manchester, UK"],"raw_orcid":"https://orcid.org/0000-0002-2118-617X","affiliations":[{"raw_affiliation_string":"Alliance Manchester Business School, The University of Manchester, Manchester, UK","institution_ids":["https://openalex.org/I28407311"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.6498,"has_fulltext":true,"cited_by_count":67,"citation_normalized_percentile":{"value":0.96679152,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"121","issue":"11","first_page":"2298","last_page":"2317"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9710999727249146,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.5848761200904846},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5397894978523254},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.4946098029613495},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.4931046664714813},{"id":"https://openalex.org/keywords/human-capital","display_name":"Human capital","score":0.48766767978668213},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.48207956552505493},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4714190661907196},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.45548880100250244},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4547821581363678},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.45164060592651367},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.44317513704299927},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.440665066242218},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.43344229459762573},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4250662922859192},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3541075587272644},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20638641715049744},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.18126773834228516},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.16969525814056396},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.140472412109375}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.5848761200904846},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5397894978523254},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4946098029613495},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.4931046664714813},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.48766767978668213},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.48207956552505493},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4714190661907196},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.45548880100250244},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4547821581363678},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.45164060592651367},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.44317513704299927},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.440665066242218},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.43344229459762573},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4250662922859192},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3541075587272644},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20638641715049744},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.18126773834228516},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16969525814056396},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.140472412109375},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/imds-09-2020-0526","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-09-2020-0526","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:openaire/72c0ff55-bc0e-4f4b-856d-082f31a482b8","is_oa":true,"landing_page_url":"https://research.manchester.ac.uk/en/publications/72c0ff55-bc0e-4f4b-856d-082f31a482b8","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Song, SH, Shi, XL, Song, G & Huq, F A 2021, 'Linking digitalization and human capital to shape supply chain integration in omni-channel retailing', Industrial Management and Data Systems, vol. 121, no. 11, pp. 2298-2317. https://doi.org/10.1108/IMDS-09-2020-0526","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:pure.atira.dk:publications/72c0ff55-bc0e-4f4b-856d-082f31a482b8","is_oa":false,"landing_page_url":"https://www.emerald.com/insight/content/doi/10.1108/IMDS-09-2020-0526/full/html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"pmh:oai:pure.atira.dk:openaire/72c0ff55-bc0e-4f4b-856d-082f31a482b8","is_oa":true,"landing_page_url":"https://research.manchester.ac.uk/en/publications/72c0ff55-bc0e-4f4b-856d-082f31a482b8","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Song, SH, Shi, XL, Song, G & Huq, F A 2021, 'Linking digitalization and human capital to shape supply chain integration in omni-channel retailing', Industrial Management and Data Systems, vol. 121, no. 11, pp. 2298-2317. https://doi.org/10.1108/IMDS-09-2020-0526","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W2003174934","https://openalex.org/W2025169019","https://openalex.org/W2028065209","https://openalex.org/W2037487154","https://openalex.org/W2043648826","https://openalex.org/W2058095842","https://openalex.org/W2071666535","https://openalex.org/W2098118776","https://openalex.org/W2099979943","https://openalex.org/W2239400545","https://openalex.org/W2434225413","https://openalex.org/W2443610588","https://openalex.org/W2501784433","https://openalex.org/W2512186632","https://openalex.org/W2558273924","https://openalex.org/W2561669845","https://openalex.org/W2605871390","https://openalex.org/W2726133270","https://openalex.org/W2763169613","https://openalex.org/W2768547251","https://openalex.org/W2769421136","https://openalex.org/W2770325781","https://openalex.org/W2777923332","https://openalex.org/W2778911205","https://openalex.org/W2789863795","https://openalex.org/W2792088881","https://openalex.org/W2792865795","https://openalex.org/W2794838165","https://openalex.org/W2795225805","https://openalex.org/W2800535954","https://openalex.org/W2801971566","https://openalex.org/W2802642817","https://openalex.org/W2804035040","https://openalex.org/W2806105215","https://openalex.org/W2807895397","https://openalex.org/W2883637039","https://openalex.org/W2885987993","https://openalex.org/W2917603171","https://openalex.org/W2918548260","https://openalex.org/W2922642247","https://openalex.org/W2923916638","https://openalex.org/W2935312343","https://openalex.org/W2944855651","https://openalex.org/W2947436355","https://openalex.org/W2952417085","https://openalex.org/W2960242701","https://openalex.org/W2960336148","https://openalex.org/W2964375788","https://openalex.org/W2972324459","https://openalex.org/W2991181945","https://openalex.org/W2995373257","https://openalex.org/W2999390255","https://openalex.org/W3003264485","https://openalex.org/W3007654946","https://openalex.org/W3008387485","https://openalex.org/W3015715833","https://openalex.org/W3015969950","https://openalex.org/W3016258473","https://openalex.org/W3021948564","https://openalex.org/W3024362711","https://openalex.org/W3034774089","https://openalex.org/W3123725440"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2983500849","https://openalex.org/W3024999678","https://openalex.org/W2535281349","https://openalex.org/W388184414","https://openalex.org/W2026811664","https://openalex.org/W2477045221"],"abstract_inverted_index":{"Purpose":[0],"Supply":[1],"chain":[2],"integration":[3],"(SCI)":[4],"is":[5,88,103,208],"key":[6,162],"to":[7,73,91,106,148,198],"implementing":[8],"omni-channel":[9,57],"retailing":[10],"(OCR)":[11],"strategy.":[12],"In":[13],"this":[14,182,215],"paper,":[15],"the":[16,19,30,60,75,79,92,107,111,150,161,175,189,218,223,228],"authors":[17,112],"explore":[18],"role":[20,31],"of":[21,26,32,55,94,163,177,188,191,220,225,231,236],"digitalization":[22,97,102,122,127,145,203,226,232],"as":[23,28,181],"a":[24,39,95,118,129,156],"driver":[25],"SCI,":[27],"well":[29],"human":[33],"capital":[34,116],"(HC)":[35],"in":[36,59,78,98,179,193,212],"digitalization,":[37],"using":[38,50,65],"knowledge":[40],"management":[41],"(KM)":[42],"perspective.":[43],"Design/methodology/approach":[44],"An":[45],"empirical":[46],"study":[47,84,216],"was":[48,63],"conducted":[49],"survey":[51],"research.":[52],"A":[53],"sample":[54],"188":[56],"retailers":[58,147],"Chinese":[61],"market":[62],"analyzed":[64],"factor":[66],"analysis":[67],"and":[68,100,135,195,204,210,227],"structured":[69],"equation":[70],"modeling":[71],"(SEM)":[72],"examine":[74],"hypotheses":[76],"presented":[77],"conceptual":[80],"model.":[81],"Findings":[82],"This":[83],"reveals":[85,217],"that":[86,101,114,143],"HC":[87,221],"positively":[89,104],"related":[90,105],"level":[93],"firm's":[96],"OCR,":[99,180],"retailer's":[108],"SCI.":[109,168,237],"Moreover,":[110,214],"found":[113],"employees'":[115],"has":[117,128,155],"greater":[119],"impact":[120],"on":[121,133,160,222,233],"than":[123],"managers'":[124],"capital,":[125],"while":[126],"stronger":[130],"driving":[131],"effect":[132,159],"internal":[134],"customer":[136],"integration.":[137],"Research":[138],"limitations/implications":[139],"The":[140,169],"findings":[141,170],"suggest":[142],"although":[144],"requires":[146],"accept":[149],"long-term":[151],"investment":[152],"challenges,":[153],"it":[154],"significant":[157],"positive":[158],"OCR":[164,194],"strategy":[165],"implementation,":[166],"i.e.":[167],"also":[171],"provide":[172],"evidence":[173],"for":[174],"application":[176],"KM":[178],"theoretical":[183],"lens":[184],"enriches":[185],"our":[186,199],"understanding":[187],"phenomena":[190],"SCI":[192],"provides":[196],"explanation":[197],"results":[200],"by":[201],"linking":[202],"HC.":[205],"Originality/value":[206],"Digitalization":[207],"quantified":[209],"examined":[211],"OCR.":[213],"importance":[219],"implementation":[224],"different":[229],"effects":[230],"each":[234],"dimension":[235]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":21},{"year":2022,"cited_by_count":10}],"updated_date":"2026-08-10T07:06:39.071514","created_date":"2025-10-10T00:00:00"}