{"id":"https://openalex.org/W4389300116","doi":"https://doi.org/10.1108/imds-08-2023-0538","title":"Service robot anthropomorphism on consumer usage intention: curvilinear and linear effect","display_name":"Service robot anthropomorphism on consumer usage intention: curvilinear and linear effect","publication_year":2023,"publication_date":"2023-12-04","ids":{"openalex":"https://openalex.org/W4389300116","doi":"https://doi.org/10.1108/imds-08-2023-0538"},"language":"en","primary_location":{"id":"doi:10.1108/imds-08-2023-0538","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-08-2023-0538","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046304786","display_name":"Maosheng Yang","orcid":"https://orcid.org/0000-0003-3622-2820"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Maosheng Yang","raw_affiliation_strings":["Renmin University of China, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0003-3622-2820","affiliations":[{"raw_affiliation_string":"Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085208343","display_name":"J. C. F. Li","orcid":"https://orcid.org/0009-0007-5136-9878"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Juan Li","raw_affiliation_strings":["The University of Melbourne, Parkville, Australia"],"raw_orcid":"https://orcid.org/0009-0007-5136-9878","affiliations":[{"raw_affiliation_string":"The University of Melbourne, Parkville, Australia","institution_ids":["https://openalex.org/I165779595"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103951576","display_name":"Lei Feng","orcid":"https://orcid.org/0000-0002-2140-4309"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lei Feng","raw_affiliation_strings":["Renmin University of China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047543214","display_name":"Shih\u2010Chih Chen","orcid":"https://orcid.org/0000-0002-0039-421X"},"institutions":[{"id":"https://openalex.org/I4387154394","display_name":"National Kaohsiung University of Science and Technology","ror":"https://ror.org/00hfj7g70","country_code":null,"type":"education","lineage":["https://openalex.org/I4387154394"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Shih-Chih Chen","raw_affiliation_strings":["Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-0039-421X","affiliations":[{"raw_affiliation_string":"Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan","institution_ids":["https://openalex.org/I4387154394"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063349276","display_name":"Ming\u2010Lang Tseng","orcid":"https://orcid.org/0000-0002-2702-3590"},"institutions":[{"id":"https://openalex.org/I143578492","display_name":"Asia University","ror":"https://ror.org/038a1tp19","country_code":"TW","type":"education","lineage":["https://openalex.org/I143578492"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ming-Lang Tseng","raw_affiliation_strings":["Institute of Innovation and Circular Economy, Asia University, Taichung, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-2702-3590","affiliations":[{"raw_affiliation_string":"Institute of Innovation and Circular Economy, Asia University, Taichung, Taiwan","institution_ids":["https://openalex.org/I143578492"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5046304786"],"corresponding_institution_ids":["https://openalex.org/I78988378"],"apc_list":null,"apc_paid":null,"fwci":4.601,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.95881327,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"124","issue":"2","first_page":"612","last_page":"639"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6431922912597656},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6104446053504944},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.6100526452064514},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.4749182164669037},{"id":"https://openalex.org/keywords/curvilinear-coordinates","display_name":"Curvilinear coordinates","score":0.4592878520488739},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.4106155037879944},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.37400978803634644},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.34340816736221313},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.32375144958496094},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2748270630836487},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2526915371417999},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17190182209014893},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.11458313465118408},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08021271228790283}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6431922912597656},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6104446053504944},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.6100526452064514},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.4749182164669037},{"id":"https://openalex.org/C98343798","wikidata":"https://www.wikidata.org/wiki/Q1790208","display_name":"Curvilinear coordinates","level":2,"score":0.4592878520488739},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.4106155037879944},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.37400978803634644},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.34340816736221313},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.32375144958496094},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2748270630836487},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2526915371417999},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17190182209014893},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.11458313465118408},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08021271228790283},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-08-2023-0538","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-08-2023-0538","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":75,"referenced_works":["https://openalex.org/W160029702","https://openalex.org/W591243655","https://openalex.org/W1766531844","https://openalex.org/W1965742260","https://openalex.org/W1973983602","https://openalex.org/W1981509185","https://openalex.org/W1985354288","https://openalex.org/W1985419904","https://openalex.org/W1988666728","https://openalex.org/W2017192845","https://openalex.org/W2021124779","https://openalex.org/W2021641437","https://openalex.org/W2032568497","https://openalex.org/W2073279551","https://openalex.org/W2076870146","https://openalex.org/W2084235337","https://openalex.org/W2087865419","https://openalex.org/W2101996082","https://openalex.org/W2104513260","https://openalex.org/W2104929442","https://openalex.org/W2106096361","https://openalex.org/W2106887764","https://openalex.org/W2116146623","https://openalex.org/W2121879330","https://openalex.org/W2123373882","https://openalex.org/W2130653301","https://openalex.org/W2131268076","https://openalex.org/W2135907989","https://openalex.org/W2140291362","https://openalex.org/W2143892618","https://openalex.org/W2162437324","https://openalex.org/W2168813198","https://openalex.org/W2281293937","https://openalex.org/W2334661880","https://openalex.org/W2346804704","https://openalex.org/W2521535695","https://openalex.org/W2534010549","https://openalex.org/W2558287871","https://openalex.org/W2574739206","https://openalex.org/W2585473734","https://openalex.org/W2591237514","https://openalex.org/W2595918117","https://openalex.org/W2756038645","https://openalex.org/W2760224568","https://openalex.org/W2786141192","https://openalex.org/W2795037203","https://openalex.org/W2799834330","https://openalex.org/W2803475921","https://openalex.org/W2888395648","https://openalex.org/W2892728888","https://openalex.org/W2894528744","https://openalex.org/W2899906340","https://openalex.org/W2913916101","https://openalex.org/W2921105016","https://openalex.org/W2941128398","https://openalex.org/W2962089696","https://openalex.org/W2986577019","https://openalex.org/W2994929888","https://openalex.org/W3008828973","https://openalex.org/W3040982321","https://openalex.org/W3087821772","https://openalex.org/W3111208172","https://openalex.org/W3119676664","https://openalex.org/W3125976894","https://openalex.org/W3134926279","https://openalex.org/W3189531517","https://openalex.org/W3194234882","https://openalex.org/W4200525563","https://openalex.org/W4206594238","https://openalex.org/W4220680372","https://openalex.org/W4255481326","https://openalex.org/W4283384621","https://openalex.org/W4293767021","https://openalex.org/W4296289882","https://openalex.org/W6824111898"],"related_works":["https://openalex.org/W63200814","https://openalex.org/W2367601375","https://openalex.org/W2371750680","https://openalex.org/W2360227361","https://openalex.org/W1999171692","https://openalex.org/W1600077717","https://openalex.org/W2017712750","https://openalex.org/W2109596994","https://openalex.org/W2014498449","https://openalex.org/W2025208083"],"abstract_inverted_index":{"Purpose":[0],"This":[1,125,161],"research":[2,126,162],"proposes":[3],"and":[4,16,23,27,67,91,108,129,165],"examines":[5],"a":[6],"theoretical":[7],"model":[8],"grounded":[9],"in":[10],"anthropomorphism":[11,22,58,104,116,137,155,173,191],"theory":[12],"considering":[13],"the":[14,29,38,86,97,109,148,184],"curvilinear":[15,72,111],"linear":[17],"relationships":[18],"between":[19],"service":[20,56,102,114,135,153,171,189],"robot":[21,57,103,115,136,154,172,190],"consumer":[24,64,94,118,144,157,180,193],"usage":[25,65,119,145,158,181,194],"intention":[26,66,120],"explores":[28],"mediating":[30],"effect":[31,100,112],"of":[32,51,79,88,101,113,152,188],"perceived":[33,68,106,122],"risk.":[34,123],"Design/methodology/approach":[35],"To":[36],"examine":[37,92],"developed":[39],"model,":[40],"two":[41],"complementary":[42],"studies":[43],"are":[44,82],"designed.":[45],"In":[46,74],"Study":[47,75,89],"1,":[48],"multi-time":[49],"data":[50,78],"511":[52],"participants":[53],"show":[54],"that":[55,93],"inverts":[59],"U-shaped":[60],"(curvilinear)":[61],"relationship":[62],"on":[63,105,117,133,156,169,192],"risk":[69],"mediates":[70],"this":[71],"relationship.":[73],"2,":[76],"multi-source":[77],"460":[80],"volunteers":[81],"used":[83],"to":[84],"confirm":[85],"findings":[87,132,168],"1":[90],"empathy":[95],"moderates":[96],"complex":[98],"nonlinear":[99],"risk,":[107],"indirect":[110],"through":[121],"Findings":[124],"provides":[127,163],"preliminary":[128,164],"yet":[130,166],"important":[131,167],"how":[134,170],"most":[138,174],"likely":[139,175],"is":[140,176],"positively":[141,149,177,185],"associated":[142,178],"with":[143,179],"intention,":[146,182],"i.e.":[147,183],"influence":[150,186],"mechanism":[151,187],"intention.":[159,195],"Originality/value":[160]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":6}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
