{"id":"https://openalex.org/W3035363551","doi":"https://doi.org/10.1108/imds-08-2019-0458","title":"Playing in the backstore: interface gamification increases warehousing workforce engagement","display_name":"Playing in the backstore: interface gamification increases warehousing workforce engagement","publication_year":2020,"publication_date":"2020-06-09","ids":{"openalex":"https://openalex.org/W3035363551","doi":"https://doi.org/10.1108/imds-08-2019-0458","mag":"3035363551"},"language":"en","primary_location":{"id":"doi:10.1108/imds-08-2019-0458","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-08-2019-0458","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085180742","display_name":"Mario Passalacqua","orcid":"https://orcid.org/0000-0002-9730-6342"},"institutions":[{"id":"https://openalex.org/I45683168","display_name":"Polytechnique Montr\u00e9al","ror":"https://ror.org/05f8d4e86","country_code":"CA","type":"education","lineage":["https://openalex.org/I45683168"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Mario Passalacqua","raw_affiliation_strings":["Department of Mathematics and Industrial Engineering, Polytechnique Montreal, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Mathematics and Industrial Engineering, Polytechnique Montreal, Montreal, Canada","institution_ids":["https://openalex.org/I45683168"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065115979","display_name":"Pierre\u2010Majorique L\u00e9ger","orcid":"https://orcid.org/0000-0002-7887-8521"},"institutions":[{"id":"https://openalex.org/I108192572","display_name":"HEC Montr\u00e9al","ror":"https://ror.org/05ww3wq27","country_code":"CA","type":"education","lineage":["https://openalex.org/I108192572"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Pierre-Majorique L\u00e9ger","raw_affiliation_strings":["Department of Information Technologies, HEC Montreal, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Information Technologies, HEC Montreal, Montreal, Canada","institution_ids":["https://openalex.org/I108192572"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045627721","display_name":"Lennart E. Nacke","orcid":"https://orcid.org/0000-0003-4290-8829"},"institutions":[{"id":"https://openalex.org/I151746483","display_name":"University of Waterloo","ror":"https://ror.org/01aff2v68","country_code":"CA","type":"education","lineage":["https://openalex.org/I151746483"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Lennart E. Nacke","raw_affiliation_strings":["HCI Games Group, Games Institute, University of Waterloo, Waterloo, Canada"],"affiliations":[{"raw_affiliation_string":"HCI Games Group, Games Institute, University of Waterloo, Waterloo, Canada","institution_ids":["https://openalex.org/I151746483"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112576252","display_name":"Marc Fr\u00e9dette","orcid":null},"institutions":[{"id":"https://openalex.org/I108192572","display_name":"HEC Montr\u00e9al","ror":"https://ror.org/05ww3wq27","country_code":"CA","type":"education","lineage":["https://openalex.org/I108192572"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Marc Fredette","raw_affiliation_strings":["Department of Decision Sciences, HEC Montreal, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Decision Sciences, HEC Montreal, Montreal, Canada","institution_ids":["https://openalex.org/I108192572"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040473273","display_name":"\u00c9lise Labont\u00e9-LeMoyne","orcid":"https://orcid.org/0000-0003-1232-9754"},"institutions":[{"id":"https://openalex.org/I108192572","display_name":"HEC Montr\u00e9al","ror":"https://ror.org/05ww3wq27","country_code":"CA","type":"education","lineage":["https://openalex.org/I108192572"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"\u00c9lise Labont\u00e9-Lemoyne","raw_affiliation_strings":["Department of Management, HEC Montreal, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Management, HEC Montreal, Montreal, Canada","institution_ids":["https://openalex.org/I108192572"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029560067","display_name":"Lin Xin-li","orcid":null},"institutions":[{"id":"https://openalex.org/I4210157777","display_name":"Vitalant","ror":"https://ror.org/057kyc739","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I4210157777"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xinli Lin","raw_affiliation_strings":["Blue Yonder, Scottsdale, Arizona, USA"],"affiliations":[{"raw_affiliation_string":"Blue Yonder, Scottsdale, Arizona, USA","institution_ids":["https://openalex.org/I4210157777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081128454","display_name":"Tony Caprioli","orcid":null},"institutions":[{"id":"https://openalex.org/I4210157777","display_name":"Vitalant","ror":"https://ror.org/057kyc739","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I4210157777"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tony Caprioli","raw_affiliation_strings":["Blue Yonder, Scottsdale, Arizona, USA"],"affiliations":[{"raw_affiliation_string":"Blue Yonder, Scottsdale, Arizona, USA","institution_ids":["https://openalex.org/I4210157777"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089530560","display_name":"Sylvain S\u00e9n\u00e9cal","orcid":"https://orcid.org/0000-0002-5264-4073"},"institutions":[{"id":"https://openalex.org/I108192572","display_name":"HEC Montr\u00e9al","ror":"https://ror.org/05ww3wq27","country_code":"CA","type":"education","lineage":["https://openalex.org/I108192572"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Sylvain S\u00e9n\u00e9cal","raw_affiliation_strings":["Department of Marketing, HEC Montreal, Montreal, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Marketing, HEC Montreal, Montreal, Canada","institution_ids":["https://openalex.org/I108192572"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5085180742"],"corresponding_institution_ids":["https://openalex.org/I45683168"],"apc_list":null,"apc_paid":null,"fwci":3.4052,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.93221461,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"120","issue":"7","first_page":"1309","last_page":"1330"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13219","display_name":"Mind wandering and attention","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},"topics":[{"id":"https://openalex.org/T13219","display_name":"Mind wandering and attention","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T13353","display_name":"Flow Experience in Various Fields","score":0.9775999784469604,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9736999869346619,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-engagement","display_name":"Employee engagement","score":0.7577989101409912},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5935091972351074},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5912114381790161},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5206143856048584},{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.5169684290885925},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.46846386790275574},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45913249254226685},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4496696889400482},{"id":"https://openalex.org/keywords/self-determination-theory","display_name":"Self-determination theory","score":0.44157516956329346},{"id":"https://openalex.org/keywords/intrinsic-motivation","display_name":"Intrinsic motivation","score":0.41061779856681824},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.40244466066360474},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39360445737838745},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3651466965675354},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2714025378227234},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1414770781993866}],"concepts":[{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.7577989101409912},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5935091972351074},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5912114381790161},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5206143856048584},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.5169684290885925},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.46846386790275574},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45913249254226685},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4496696889400482},{"id":"https://openalex.org/C146854351","wikidata":"https://www.wikidata.org/wiki/Q1433910","display_name":"Self-determination theory","level":3,"score":0.44157516956329346},{"id":"https://openalex.org/C2985564149","wikidata":"https://www.wikidata.org/wiki/Q644302","display_name":"Intrinsic motivation","level":2,"score":0.41061779856681824},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.40244466066360474},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39360445737838745},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3651466965675354},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2714025378227234},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1414770781993866},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/imds-08-2019-0458","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-08-2019-0458","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:publications.polymtl.ca:45720","is_oa":false,"landing_page_url":"https://publications.polymtl.ca/45720/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401013","display_name":"PolyPublie (\u00c9cole Polytechnique de Montr\u00e9al)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45683168","host_organization_name":"Polytechnique Montr\u00e9al","host_organization_lineage":["https://openalex.org/I45683168"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article de revue"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.6299999952316284,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W190537096","https://openalex.org/W1557922207","https://openalex.org/W1755603279","https://openalex.org/W1857789879","https://openalex.org/W1966166455","https://openalex.org/W1978630615","https://openalex.org/W2023062420","https://openalex.org/W2029517603","https://openalex.org/W2037121244","https://openalex.org/W2051576146","https://openalex.org/W2054940245","https://openalex.org/W2064367470","https://openalex.org/W2072500831","https://openalex.org/W2090747806","https://openalex.org/W2097770355","https://openalex.org/W2102463240","https://openalex.org/W2124249241","https://openalex.org/W2127625785","https://openalex.org/W2128970394","https://openalex.org/W2133085034","https://openalex.org/W2138535943","https://openalex.org/W2153916191","https://openalex.org/W2169570446","https://openalex.org/W2172273046","https://openalex.org/W2268533710","https://openalex.org/W2342137125","https://openalex.org/W2343413709","https://openalex.org/W2408551491","https://openalex.org/W2478140988","https://openalex.org/W2576624358","https://openalex.org/W2605784893","https://openalex.org/W2785985380","https://openalex.org/W2898965845","https://openalex.org/W2903986723","https://openalex.org/W3123811346","https://openalex.org/W4206774691","https://openalex.org/W4237356565"],"related_works":["https://openalex.org/W2922082847","https://openalex.org/W2486509684","https://openalex.org/W4311889477","https://openalex.org/W1987069274","https://openalex.org/W4388323715","https://openalex.org/W4387312852","https://openalex.org/W2948481409","https://openalex.org/W1529569680","https://openalex.org/W2589348597","https://openalex.org/W2051165935"],"abstract_inverted_index":{"Purpose":[0],"In":[1,32],"a":[2,20,38,53,87,101,220],"warehouse":[3,18,55],"setting,":[4],"where":[5],"hourly":[6],"workers":[7],"performing":[8],"manual":[9],"tasks":[10],"account":[11],"for":[12,86],"more":[13],"than":[14],"half":[15],"of":[16,22,81,90,156,189,193,207,223],"total":[17],"expenditure,":[19],"lack":[21],"employee":[23,147,178,210],"engagement":[24,66,82,179,211,237],"has":[25,163],"been":[26],"directly":[27],"linked":[28],"to":[29,60,113,167,176,228],"company":[30],"performance.":[31,181,239],"this":[33],"article,":[34],"the":[35,91,152,164,186,194,208,224,230],"authors":[36],"present":[37],"laboratory":[39],"experiment":[40,99],"in":[41,52,69,151],"which":[42,226,234],"two":[43,192],"gamification":[44,117,143,190,235],"elements,":[45],"goal":[46],"setting":[47],"and":[48,67,77,94,108,121,123,126,159,172,180,202,205,238],"feedback,":[49,109],"are":[50,83,110],"implemented":[51],"wearable":[54],"management":[56],"system":[57],"(WMS)":[58],"interface":[59],"examine":[61],"their":[62],"effect":[63],"on":[64],"user":[65],"performance":[68],"an":[70],"item":[71],"picking":[72],"task.":[73],"Both":[74],"implicit":[75],"(neurophysiological)":[76],"explicit":[78],"(self-reported)":[79],"measures":[80],"used,":[84],"allowing":[85],"richer":[88],"understanding":[89],"user's":[92],"perceived":[93],"physiological":[95],"state.":[96],"Design/methodology/approach":[97],"This":[98,139,183,218],"uses":[100],"within-subject":[102],"design.":[103],"Two":[104],"experimental":[105],"factors,":[106],"goals":[107,120,125,158],"manipulated,":[111],"leading":[112,175,209],"three":[114],"conditions:":[115],"no":[116],"condition,":[118],"self-set":[119,157],"feedback":[122,160],"assigned":[124],"feedback.":[127],"Twenty-one":[128],"subjects":[129],"participated":[130],"(mean":[131],"age":[132],"=":[133,136],"24.2,":[134],"SD":[135],"2.2).":[137],"Findings":[138],"article":[140,184],"demonstrates":[141],"that":[142],"can":[144],"successfully":[145],"increase":[146],"engagement,":[148,174],"at":[149],"least":[150],"short-term.":[153],"The":[154],"integration":[155],"game":[161],"elements":[162],"greatest":[165],"potential":[166],"generate":[168],"long-term":[169],"intrinsic":[170],"motivation":[171],"meaningful":[173],"greater":[177],"Originality/value":[182],"explores":[185],"underlying":[187],"effects":[188],"through":[191],"most":[195],"prominent":[196],"motivational":[197,231],"theories":[198],"(self-determination":[199],"theory":[200],"[SDT]":[201],"goal-setting":[203],"theory)":[204],"one":[206],"models":[212],"(job":[213],"demands-resource":[214],"model":[215],"[JD-R[":[216],"model).":[217],"provides":[219],"theory-rich":[221],"interpretation":[222],"data,":[225],"allows":[227],"uncover":[229],"pathways":[232],"by":[233],"affects":[236]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":3}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}