{"id":"https://openalex.org/W4220910072","doi":"https://doi.org/10.1108/imds-07-2021-0457","title":"Influence of IT support on firms' cross-channel integration: the\u00a0moderating role of\u00a0institutional environment","display_name":"Influence of IT support on firms' cross-channel integration: the\u00a0moderating role of\u00a0institutional environment","publication_year":2022,"publication_date":"2022-03-29","ids":{"openalex":"https://openalex.org/W4220910072","doi":"https://doi.org/10.1108/imds-07-2021-0457"},"language":"en","primary_location":{"id":"doi:10.1108/imds-07-2021-0457","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2021-0457","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023138610","display_name":"Xia Wu","orcid":"https://orcid.org/0000-0001-6777-7023"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xia Wu","raw_affiliation_strings":["School of Management, University of Science and Technology of China, Hefei, China"],"affiliations":[{"raw_affiliation_string":"School of Management, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100421823","display_name":"Yang Li","orcid":"https://orcid.org/0000-0003-4985-4181"},"institutions":[{"id":"https://openalex.org/I16365422","display_name":"Hefei University of Technology","ror":"https://ror.org/02czkny70","country_code":"CN","type":"education","lineage":["https://openalex.org/I16365422"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yang Li","raw_affiliation_strings":["School of Management, Hefei University of Technology, Hefei, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Hefei University of Technology, Hefei, China","institution_ids":["https://openalex.org/I16365422"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Hefu Liu","orcid":"https://orcid.org/0000-0003-4985-4181"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hefu Liu","raw_affiliation_strings":["School of Management, International Institute of Finance, University of Science and Technology of China, Hefei, China"],"affiliations":[{"raw_affiliation_string":"School of Management, International Institute of Finance, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030885694","display_name":"Kai Zhang","orcid":"https://orcid.org/0000-0002-7844-7684"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kai Zhang","raw_affiliation_strings":["School of Management, University of Science and Technology of China, Hefei, China"],"affiliations":[{"raw_affiliation_string":"School of Management, University of Science and Technology of China, Hefei, China","institution_ids":["https://openalex.org/I126520041"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5023138610"],"corresponding_institution_ids":["https://openalex.org/I126520041"],"apc_list":null,"apc_paid":null,"fwci":1.4392,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.8516413,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"122","issue":"4","first_page":"1056","last_page":"1080"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dysfunctional-family","display_name":"Dysfunctional family","score":0.7655590772628784},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.6529546976089478},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5876311659812927},{"id":"https://openalex.org/keywords/multilevel-model","display_name":"Multilevel model","score":0.5874481201171875},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5865251421928406},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.5845949649810791},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5320860743522644},{"id":"https://openalex.org/keywords/perceived-organizational-support","display_name":"Perceived organizational support","score":0.4463728666305542},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4337542653083801},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43262654542922974},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.41408926248550415},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.4108020067214966},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3933194875717163},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.20250171422958374},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.10599634051322937},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"Organizational commitment","score":0.09143844246864319}],"concepts":[{"id":"https://openalex.org/C27502469","wikidata":"https://www.wikidata.org/wiki/Q906343","display_name":"Dysfunctional family","level":2,"score":0.7655590772628784},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.6529546976089478},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5876311659812927},{"id":"https://openalex.org/C53059260","wikidata":"https://www.wikidata.org/wiki/Q374758","display_name":"Multilevel model","level":2,"score":0.5874481201171875},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5865251421928406},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5845949649810791},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5320860743522644},{"id":"https://openalex.org/C2778915428","wikidata":"https://www.wikidata.org/wiki/Q7166983","display_name":"Perceived organizational support","level":3,"score":0.4463728666305542},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4337542653083801},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43262654542922974},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41408926248550415},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4108020067214966},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3933194875717163},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20250171422958374},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10599634051322937},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.09143844246864319},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-07-2021-0457","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2021-0457","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":102,"referenced_works":["https://openalex.org/W131463934","https://openalex.org/W950382192","https://openalex.org/W1487531252","https://openalex.org/W1508866000","https://openalex.org/W1589344706","https://openalex.org/W1843133181","https://openalex.org/W1845650982","https://openalex.org/W1915854659","https://openalex.org/W1919895648","https://openalex.org/W1971872423","https://openalex.org/W1985825369","https://openalex.org/W1990454565","https://openalex.org/W1991330855","https://openalex.org/W1998705354","https://openalex.org/W1999918454","https://openalex.org/W2017167557","https://openalex.org/W2028387158","https://openalex.org/W2031039539","https://openalex.org/W2042077213","https://openalex.org/W2045683796","https://openalex.org/W2050706463","https://openalex.org/W2053043160","https://openalex.org/W2053279756","https://openalex.org/W2053903785","https://openalex.org/W2058692843","https://openalex.org/W2059663374","https://openalex.org/W2063846230","https://openalex.org/W2067637421","https://openalex.org/W2070433734","https://openalex.org/W2072604127","https://openalex.org/W2073990443","https://openalex.org/W2085288941","https://openalex.org/W2088078282","https://openalex.org/W2089402107","https://openalex.org/W2092621081","https://openalex.org/W2095743576","https://openalex.org/W2097700858","https://openalex.org/W2099979943","https://openalex.org/W2104212223","https://openalex.org/W2111897394","https://openalex.org/W2123709218","https://openalex.org/W2124368088","https://openalex.org/W2125468234","https://openalex.org/W2127692094","https://openalex.org/W2130719575","https://openalex.org/W2139719701","https://openalex.org/W2146858779","https://openalex.org/W2147190142","https://openalex.org/W2147270415","https://openalex.org/W2155516490","https://openalex.org/W2165117260","https://openalex.org/W2168772653","https://openalex.org/W2169616881","https://openalex.org/W2169667133","https://openalex.org/W2169758060","https://openalex.org/W2232411209","https://openalex.org/W2256410456","https://openalex.org/W2342996172","https://openalex.org/W2344820972","https://openalex.org/W2401494627","https://openalex.org/W2487140493","https://openalex.org/W2554549814","https://openalex.org/W2579252368","https://openalex.org/W2607066586","https://openalex.org/W2755323938","https://openalex.org/W2767728885","https://openalex.org/W2777339599","https://openalex.org/W2785981537","https://openalex.org/W2786092910","https://openalex.org/W2789554545","https://openalex.org/W2792088881","https://openalex.org/W2802116051","https://openalex.org/W2889449686","https://openalex.org/W2949634934","https://openalex.org/W2965955565","https://openalex.org/W2970030520","https://openalex.org/W2980723926","https://openalex.org/W2990264140","https://openalex.org/W2995373257","https://openalex.org/W2997387910","https://openalex.org/W2999390255","https://openalex.org/W3009875635","https://openalex.org/W3015969950","https://openalex.org/W3018036025","https://openalex.org/W3022339544","https://openalex.org/W3026297348","https://openalex.org/W3032441358","https://openalex.org/W3034870083","https://openalex.org/W3046346272","https://openalex.org/W3092224061","https://openalex.org/W3122249463","https://openalex.org/W3122351755","https://openalex.org/W3122470356","https://openalex.org/W3122669158","https://openalex.org/W3122788292","https://openalex.org/W3126121702","https://openalex.org/W3130753174","https://openalex.org/W3156283092","https://openalex.org/W3185515372","https://openalex.org/W3204283214","https://openalex.org/W4239116780","https://openalex.org/W4254362654"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W4205915979","https://openalex.org/W1782806901"],"abstract_inverted_index":{"Purpose":[0],"Using":[1],"dynamic":[2],"capability":[3],"theory,":[4],"this":[5],"study":[6,170],"investigates":[7],"how":[8,29],"information":[9],"technology":[10],"(IT)":[11],"support":[12,34,74,78,83,90,101,130,152,163,174,200],"affects":[13],"firms'":[14,40],"online":[15,55],"and":[16,35,56,81,93,104,115,133,166,201],"offline":[17,57],"cross-channel":[18],"integration":[19],"(CCI).":[20],"In":[21],"addition,":[22],"it":[23],"applies":[24],"institutional":[25,41,110,193],"theory":[26],"to":[27,188],"examine":[28],"the":[30,126,159,185,190,196],"relationships":[31],"between":[32,88,99,128,161,198],"IT":[33,73,77,82,89,100,129,162,173,199],"CCI":[36,94,134],"are":[37],"moderated":[38],"by":[39,138,143],"environments.":[42],"Design/methodology/approach":[43],"A":[44],"sample":[45],"of":[46,72,178,184,192],"308":[47],"firms":[48],"in":[49,54,121,158],"China":[50],"that":[51,98,125],"conduct":[52],"business":[53],"channels":[58],"was":[59,95,135],"empirically":[60],"tested":[61],"through":[62],"hierarchical":[63],"regression":[64],"analysis.":[65],"Findings":[66],"The":[67,86,106],"results":[68,107],"showed":[69],"two":[70],"types":[71,175],"facilitated":[75],"CCI:":[76],"for":[79,84,91,102,131,164],"strategy":[80,103,132],"process.":[85],"relationship":[87,127,160,197],"process":[92,165],"stronger":[96],"than":[97],"CCI.":[105,167,179,202],"further":[108],"indicated":[109],"environment":[111,194],"(i.e.":[112],"dysfunctional":[113,139,148],"competition":[114,140,149],"government":[116,144,151],"support)":[117],"played":[118],"differing":[119],"roles":[120],"these":[122],"effects,":[123],"such":[124],"significantly":[136],"weakened":[137],"yet":[141],"enhanced":[142],"support.":[145],"However,":[146],"neither":[147],"nor":[150],"had":[153],"a":[154],"significant":[155],"moderating":[156],"role":[157],"Originality/value":[168],"This":[169],"identifies":[171],"different":[172],"as":[176],"antecedents":[177],"It":[180],"is":[181],"also":[182],"one":[183],"earliest":[186],"attempts":[187],"explore":[189],"influence":[191],"on":[195]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-04-11T08:14:18.477133","created_date":"2025-10-10T00:00:00"}
