{"id":"https://openalex.org/W2528681795","doi":"https://doi.org/10.1108/imds-07-2015-0293","title":"Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship","display_name":"Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship","publication_year":2016,"publication_date":"2016-10-17","ids":{"openalex":"https://openalex.org/W2528681795","doi":"https://doi.org/10.1108/imds-07-2015-0293","mag":"2528681795"},"language":"en","primary_location":{"id":"doi:10.1108/imds-07-2015-0293","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2015-0293","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070351643","display_name":"Wen-Chin Tsao","orcid":null},"institutions":[{"id":"https://openalex.org/I65446980","display_name":"National Chin-Yi University of Technology","ror":"https://ror.org/040bs6h16","country_code":"TW","type":"education","lineage":["https://openalex.org/I65446980"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Wen-Chin Tsao","raw_affiliation_strings":["Department of Business Administration, National Chin-Yi University of Technology, Taichung, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Chin-Yi University of Technology, Taichung, Taiwan","institution_ids":["https://openalex.org/I65446980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072509311","display_name":"Ming-Tsang Hsieh","orcid":"https://orcid.org/0000-0003-3613-3123"},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ming-Tsang Hsieh","raw_affiliation_strings":["Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I154864474"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044103447","display_name":"Tom M.Y. Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I154864474","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49","country_code":"TW","type":"education","lineage":["https://openalex.org/I154864474"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Tom M.Y. Lin","raw_affiliation_strings":["Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I154864474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5070351643"],"corresponding_institution_ids":["https://openalex.org/I65446980"],"apc_list":null,"apc_paid":null,"fwci":8.5395,"has_fulltext":false,"cited_by_count":124,"citation_normalized_percentile":{"value":0.97486118,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"116","issue":"9","first_page":"1987","last_page":"2010"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.7439893484115601},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.5759700536727905},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5554940700531006},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5271132588386536},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.49997568130493164},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.47911906242370605},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4780631363391876},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4551851153373718},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4493487477302551},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4196126461029053},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3470360338687897},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.32881855964660645},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2724763751029968},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24191659688949585},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.09600946307182312}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7439893484115601},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.5759700536727905},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5554940700531006},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5271132588386536},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49997568130493164},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.47911906242370605},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4780631363391876},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4551851153373718},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4493487477302551},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4196126461029053},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3470360338687897},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.32881855964660645},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2724763751029968},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24191659688949585},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09600946307182312},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-07-2015-0293","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2015-0293","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322795","display_name":"Ministry of Science and Technology, Taiwan","ror":"https://ror.org/02kv4zf79"},{"id":"https://openalex.org/F4320324282","display_name":"National University of Sciences and Technology","ror":"https://ror.org/03w2j5y17"},{"id":"https://openalex.org/F4320324515","display_name":"National Taiwan University of Science and Technology","ror":"https://ror.org/00q09pe49"},{"id":"https://openalex.org/F4320327756","display_name":"National University of Science and Technology","ror":"https://ror.org/019vsm959"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":82,"referenced_works":["https://openalex.org/W61422217","https://openalex.org/W896443166","https://openalex.org/W1498808605","https://openalex.org/W1502013505","https://openalex.org/W1511917501","https://openalex.org/W1541296021","https://openalex.org/W1721421031","https://openalex.org/W1857675993","https://openalex.org/W1973327860","https://openalex.org/W1979907230","https://openalex.org/W1984827951","https://openalex.org/W1984947418","https://openalex.org/W1987258130","https://openalex.org/W1988050849","https://openalex.org/W1989900570","https://openalex.org/W1993677459","https://openalex.org/W1995999355","https://openalex.org/W2005116324","https://openalex.org/W2011309176","https://openalex.org/W2014049963","https://openalex.org/W2019872794","https://openalex.org/W2019898328","https://openalex.org/W2021095730","https://openalex.org/W2030180774","https://openalex.org/W2042964157","https://openalex.org/W2044642361","https://openalex.org/W2044728621","https://openalex.org/W2051923718","https://openalex.org/W2054306534","https://openalex.org/W2055077282","https://openalex.org/W2055744076","https://openalex.org/W2055762284","https://openalex.org/W2059172850","https://openalex.org/W2061390794","https://openalex.org/W2062598934","https://openalex.org/W2063551491","https://openalex.org/W2064062304","https://openalex.org/W2066788670","https://openalex.org/W2067261453","https://openalex.org/W2070054856","https://openalex.org/W2075543445","https://openalex.org/W2077233134","https://openalex.org/W2078789144","https://openalex.org/W2078911894","https://openalex.org/W2088178370","https://openalex.org/W2091517646","https://openalex.org/W2094760913","https://openalex.org/W2098685541","https://openalex.org/W2099078684","https://openalex.org/W2100739170","https://openalex.org/W2103356704","https://openalex.org/W2104882046","https://openalex.org/W2105369761","https://openalex.org/W2105846236","https://openalex.org/W2106802882","https://openalex.org/W2109894221","https://openalex.org/W2110672626","https://openalex.org/W2116305749","https://openalex.org/W2119043452","https://openalex.org/W2119355372","https://openalex.org/W2121538731","https://openalex.org/W2130892515","https://openalex.org/W2132725536","https://openalex.org/W2138071797","https://openalex.org/W2141147872","https://openalex.org/W2151694441","https://openalex.org/W2152364594","https://openalex.org/W2158123328","https://openalex.org/W2166809985","https://openalex.org/W2173765169","https://openalex.org/W2223470559","https://openalex.org/W2321420527","https://openalex.org/W2531204162","https://openalex.org/W3011372146","https://openalex.org/W3015634246","https://openalex.org/W3125738729","https://openalex.org/W3147343449","https://openalex.org/W4235678817","https://openalex.org/W4238483310","https://openalex.org/W4251955157","https://openalex.org/W4285719527","https://openalex.org/W6737271092"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W3113150333","https://openalex.org/W2141148255","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719","https://openalex.org/W4288077857","https://openalex.org/W2883876994"],"abstract_inverted_index":{"Purpose":[0],"Stimulated":[1],"by":[2,75],"trends":[3],"in":[4,206,213],"group":[5],"purchasing":[6],"and":[7,17,46,93,112,126,174,295],"online":[8,57,157,159,235,272],"social":[9],"communities,":[10],"consumers":[11,276],"are":[12],"changing":[13],"their":[14,23],"shopping":[15,24,38,58,160,222,236,273],"behavior":[16],"increasingly":[18],"turning":[19],"to":[20,32,40,89,197,270,284],"websites":[21,39],"for":[22,43,68,108,267],"needs.":[25],"The":[26,260],"purpose":[27],"of":[28,56,77,95,102,105,141,147,178,220,233,256,275,292],"this":[29],"paper":[30],"is":[31,265],"investigate":[33],"how":[34],"website":[35,172,200,249,268,286],"quality":[36,125,129,173,201,250],"influences":[37],"create":[41],"value":[42,140,146,177,255,291],"the":[44,71,78,91,96,103,109,114,138,144,148,169,175,185,231,245,253,257,289],"customer":[45],"promote":[47],"loyalty":[48],"among":[49],"customers,":[50],"as":[51,53,277,283],"well":[52],"moderating":[54,166],"effects":[55],"experience.":[59],"Design/methodology/approach":[60],"This":[61,182,226],"study":[62,183,227],"collected":[63],"data":[64],"from":[65,210],"275":[66],"respondents":[67],"testing":[69],"against":[70],"proposed":[72],"research":[73],"model":[74,106],"means":[76],"partial":[79],"least":[80],"squares":[81],"(PLS)":[82],"path":[83,187],"modeling.":[84,118],"ADANCO":[85,191],"software":[86,196],"was":[87],"used":[88],"assess":[90],"reliability":[92],"validity":[94],"measurement":[97],"model,":[98,111],"conduct":[99],"an":[100,203,217],"analysis":[101],"goodness":[104],"fit":[107],"overall":[110],"test":[113],"hypotheses":[115],"through":[116],"structural":[117,193],"Findings":[119],"Empirical":[120],"results":[121],"demonstrate":[122],"that":[123,199,230,248,263],"system":[124],"electronic":[127],"service":[128],"(e-service":[130],"quality)":[131],"have":[132],"a":[133,152,165,208,221,238,278],"significant":[134,153],"positive":[135,154,246],"effect":[136,155,167],"on":[137,156,168,252],"perceived":[139,145,176,254,290],"consumer/seller":[142,149,179,258],"relationship;":[143],"relationship":[150,170],"has":[151,240],"loyalty;":[158],"experience":[161,237,274],"does":[162,241],"not":[163,242],"exert":[164],"between":[171],"relationship.":[180,259],"Originality/value":[181],"applied":[184],"PLS":[186],"modeling":[188,195],"approach":[189],"using":[190],"variance-based":[192],"equation":[194],"verify":[198],"plays":[202],"important":[204],"role":[205],"distinguishing":[207],"brand":[209],"other":[211],"brands":[212],"e-tailing,":[214],"making":[215],"it":[216,264],"essential":[218],"factor":[219],"website\u2019s":[223],"business":[224],"success.":[225],"further":[228],"verified":[229],"amount":[232],"previous":[234],"consumer":[239,297],"interfere":[243],"with":[244],"influence":[247],"exerts":[251],"above":[261],"indicates":[262],"imperative":[266],"managers":[269],"adopt":[271],"market":[279],"segmentation":[280],"variable":[281],"so":[282],"enhance":[285],"quality,":[287],"increase":[288],"consumer-seller":[293],"relationships,":[294],"win":[296],"loyalty.":[298]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":19},{"year":2023,"cited_by_count":21},{"year":2022,"cited_by_count":22},{"year":2021,"cited_by_count":20},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
