{"id":"https://openalex.org/W4400047261","doi":"https://doi.org/10.1108/imds-06-2023-0375","title":"How the reviewer\u2019s historical ratings influence the review helpfulness?: focus on the extremity and negativity","display_name":"How the reviewer\u2019s historical ratings influence the review helpfulness?: focus on the extremity and negativity","publication_year":2024,"publication_date":"2024-06-25","ids":{"openalex":"https://openalex.org/W4400047261","doi":"https://doi.org/10.1108/imds-06-2023-0375"},"language":"en","primary_location":{"id":"doi:10.1108/imds-06-2023-0375","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-06-2023-0375","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016151812","display_name":"Moonkyoung Jang","orcid":"https://orcid.org/0000-0003-3264-7215"},"institutions":[{"id":"https://openalex.org/I12832649","display_name":"Gachon University","ror":"https://ror.org/03ryywt80","country_code":"KR","type":"education","lineage":["https://openalex.org/I12832649"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Moonkyoung Jang","raw_affiliation_strings":["Gachon University, Seongnam, South Korea"],"raw_orcid":"https://orcid.org/0000-0003-3264-7215","affiliations":[{"raw_affiliation_string":"Gachon University, Seongnam, South Korea","institution_ids":["https://openalex.org/I12832649"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091201493","display_name":"Saerom Lee","orcid":"https://orcid.org/0000-0003-1248-8544"},"institutions":[{"id":"https://openalex.org/I31419693","display_name":"Kyungpook National University","ror":"https://ror.org/040c17130","country_code":"KR","type":"education","lineage":["https://openalex.org/I31419693"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Saerom Lee","raw_affiliation_strings":["Kyungpook National University, Daegu, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kyungpook National University, Daegu, South Korea","institution_ids":["https://openalex.org/I31419693"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032664094","display_name":"Hyunmi Baek","orcid":"https://orcid.org/0000-0001-5995-2565"},"institutions":[{"id":"https://openalex.org/I197347611","display_name":"Korea University","ror":"https://ror.org/047dqcg40","country_code":"KR","type":"education","lineage":["https://openalex.org/I197347611"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hyunmi Baek","raw_affiliation_strings":["Korea University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0001-5995-2565","affiliations":[{"raw_affiliation_string":"Korea University, Seoul, South Korea","institution_ids":["https://openalex.org/I197347611"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.815,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.95691312,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"124","issue":"8","first_page":"2613","last_page":"2632"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9487000107765198,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9202846884727478},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.6803964376449585},{"id":"https://openalex.org/keywords/negativity-effect","display_name":"Negativity effect","score":0.6745003461837769},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.534883975982666},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.40151455998420715},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3402702212333679},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.22169670462608337},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.05240890383720398}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9202846884727478},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.6803964376449585},{"id":"https://openalex.org/C7453019","wikidata":"https://www.wikidata.org/wiki/Q16254302","display_name":"Negativity effect","level":2,"score":0.6745003461837769},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.534883975982666},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.40151455998420715},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3402702212333679},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.22169670462608337},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.05240890383720398},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-06-2023-0375","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-06-2023-0375","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W33714547","https://openalex.org/W841295348","https://openalex.org/W1130813113","https://openalex.org/W1507478244","https://openalex.org/W1509381949","https://openalex.org/W1966503997","https://openalex.org/W1982425106","https://openalex.org/W1988539772","https://openalex.org/W1996994773","https://openalex.org/W1997269342","https://openalex.org/W1999615887","https://openalex.org/W2003539379","https://openalex.org/W2005473931","https://openalex.org/W2010844754","https://openalex.org/W2012662675","https://openalex.org/W2017925634","https://openalex.org/W2030387474","https://openalex.org/W2039808961","https://openalex.org/W2047390227","https://openalex.org/W2047756776","https://openalex.org/W2055952423","https://openalex.org/W2069927273","https://openalex.org/W2075964046","https://openalex.org/W2081530205","https://openalex.org/W2098173428","https://openalex.org/W2118195329","https://openalex.org/W2120061261","https://openalex.org/W2124990403","https://openalex.org/W2126581536","https://openalex.org/W2130852771","https://openalex.org/W2150007828","https://openalex.org/W2166048859","https://openalex.org/W2212549795","https://openalex.org/W2264414070","https://openalex.org/W2275869402","https://openalex.org/W2508856719","https://openalex.org/W2523372191","https://openalex.org/W2549817308","https://openalex.org/W2573992543","https://openalex.org/W2580175752","https://openalex.org/W2609010594","https://openalex.org/W2793787528","https://openalex.org/W2809233634","https://openalex.org/W2809815225","https://openalex.org/W2910166918","https://openalex.org/W2921459145","https://openalex.org/W2969680646","https://openalex.org/W2989997226","https://openalex.org/W3008059772","https://openalex.org/W3022913668","https://openalex.org/W3037158721","https://openalex.org/W3039466520","https://openalex.org/W3080610329","https://openalex.org/W3118827989","https://openalex.org/W3122724846","https://openalex.org/W3123091093","https://openalex.org/W3124804010","https://openalex.org/W4238615709","https://openalex.org/W4249868447","https://openalex.org/W4380742028","https://openalex.org/W6758648159"],"related_works":["https://openalex.org/W2613921548","https://openalex.org/W4285360723","https://openalex.org/W4281847990","https://openalex.org/W2488228222","https://openalex.org/W3037056935","https://openalex.org/W2002563848","https://openalex.org/W2934621214","https://openalex.org/W1498449133","https://openalex.org/W2611407113","https://openalex.org/W2140347740"],"abstract_inverted_index":{"Purpose":[0],"As":[1],"online":[2,26],"reviews":[3,87,143],"have":[4,156],"become":[5],"a":[6,112,124,157,194,232],"potent":[7],"marketing":[8],"tool,":[9],"the":[10,37,50,76,103,116,133,175,199,203,225,228,239],"underlying":[11,59,105],"motivation":[12],"has":[13,18],"come":[14],"into":[15,49],"question.":[16],"Focus":[17],"shifted":[19],"towards":[20],"assessing":[21],"reviewer":[22,53,109,134,162],"credibility":[23,32,163],"before":[24],"appraising":[25],"review":[27,44,83,165,184],"credibility.":[28,54],"Guided":[29],"by":[30,89,145,186,230],"source":[31],"theory,":[33],"this":[34],"study":[35,169,229],"investigates":[36],"effect":[38,77,117,159],"of":[39,52,78,118,198,206,227,248],"reviewers\u2019":[40,79,119,188,242],"historical":[41,80,120,126,152,189,243],"ratings":[42,81,127,153,244],"on":[43,82,115,160,183,238],"helpfulness":[45,84,141,185,247],"to":[46,101,139,174],"gain":[47],"insight":[48],"role":[51],"Design/methodology/approach":[55],"We":[56],"explore":[57],"readers\u2019":[58,104],"psychological":[60],"processes":[61],"using":[62,85],"web":[63,216],"data":[64,217],"analysis":[65,218],"(Study":[66,70],"1)":[67],"and":[68,219,235,245],"experiments":[69,97],"2).":[71],"Study":[72,93],"1":[73],"empirically":[74],"examines":[75],"100,621":[86],"authored":[88,144],"890":[90],"TripAdvisor":[91,215],"reviewers.":[92],"2":[94],"involves":[95],"two":[96,171,211],"with":[98,111],"328":[99],"participants":[100],"scrutinize":[102],"mechanisms":[106],"in":[107,142,151],"establishing":[108],"credibility,":[110],"specific":[113],"focus":[114],"ratings.":[121],"Findings":[122],"When":[123],"reviewer\u2019s":[125],"are":[128],"predominantly":[129],"extreme,":[130],"readers":[131],"perceive":[132],"as":[135],"less":[136],"credible,":[137],"leading":[138],"decreased":[140],"that":[146,201],"reviewer.":[147],"Interestingly,":[148],"high":[149],"negativity":[150],"does":[154],"not":[155],"significant":[158,172],"either":[161],"or":[164],"helpfulness.":[166],"Originality/value":[167],"This":[168,192,221],"offers":[170],"contributions":[173],"existing":[176],"literature.":[177],"First,":[178],"it":[179,209],"extends":[180],"previous":[181],"research":[182,213],"incorporating":[187],"rating":[190],"behavior.":[191],"provides":[193],"more":[195,233],"comprehensive":[196],"understanding":[197],"factors":[200],"influence":[202],"perceived":[204,246],"usefulness":[205],"reviews.":[207,249],"Second,":[208],"integrates":[210],"distinct":[212],"methods:":[214],"experiments.":[220],"methodological":[222],"synthesis":[223],"enhances":[224],"robustness":[226],"offering":[231],"nuanced":[234],"well-rounded":[236],"perspective":[237],"dynamics":[240],"between":[241]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2025-10-10T00:00:00"}
