{"id":"https://openalex.org/W4401221383","doi":"https://doi.org/10.1108/imds-06-2023-0360","title":"Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?","display_name":"Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?","publication_year":2024,"publication_date":"2024-08-01","ids":{"openalex":"https://openalex.org/W4401221383","doi":"https://doi.org/10.1108/imds-06-2023-0360"},"language":"en","primary_location":{"id":"doi:10.1108/imds-06-2023-0360","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-06-2023-0360","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://lutpub.lut.fi/bitstream/10024/168048/1/sumbal_et_al_wind_of_change_aam.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090424415","display_name":"Muhammad Saleem Sumbal","orcid":"https://orcid.org/0000-0003-2134-3654"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Muhammad Saleem Sumbal","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong SAR, China"],"raw_orcid":"https://orcid.org/0000-0003-2134-3654","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong SAR, China","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052619760","display_name":"Quratulain Amber","orcid":"https://orcid.org/0000-0002-3820-5584"},"institutions":[{"id":"https://openalex.org/I3151615967","display_name":"University of Kurdistan Hewler","ror":"https://ror.org/00268wk31","country_code":"IQ","type":"education","lineage":["https://openalex.org/I3151615967"]}],"countries":["IQ"],"is_corresponding":false,"raw_author_name":"Quratulain Amber","raw_affiliation_strings":["School of Management and Economics, University of Kurdistan Hawler, Erbil, Iraq"],"raw_orcid":"https://orcid.org/0000-0002-3820-5584","affiliations":[{"raw_affiliation_string":"School of Management and Economics, University of Kurdistan Hawler, Erbil, Iraq","institution_ids":["https://openalex.org/I3151615967"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033359269","display_name":"Adeel Tariq","orcid":"https://orcid.org/0000-0002-4147-884X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Adeel Tariq","raw_affiliation_strings":["Industrial Engineering and Management Department, LUT University \u2013 Kouvola Unit, Kouvola, Finland"],"raw_orcid":"https://orcid.org/0000-0002-4147-884X","affiliations":[{"raw_affiliation_string":"Industrial Engineering and Management Department, LUT University \u2013 Kouvola Unit, Kouvola, Finland","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064745926","display_name":"Muhammad Mustafa Raziq","orcid":"https://orcid.org/0000-0002-7793-1597"},"institutions":[{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Muhammad Mustafa Raziq","raw_affiliation_strings":["College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-7793-1597","affiliations":[{"raw_affiliation_string":"College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040753523","display_name":"Eric Tsui","orcid":"https://orcid.org/0000-0002-6711-1042"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Eric Tsui","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong SAR, China"],"raw_orcid":"https://orcid.org/0000-0002-6711-1042","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong SAR, China","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5090424415"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":3.3149,"has_fulltext":true,"cited_by_count":29,"citation_normalized_percentile":{"value":0.92620087,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"124","issue":"9","first_page":"2736","last_page":"2757"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9735999703407288,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.7961267232894897},{"id":"https://openalex.org/keywords/personal-knowledge-management","display_name":"Personal knowledge management","score":0.5869238376617432},{"id":"https://openalex.org/keywords/knowledge-value-chain","display_name":"Knowledge value chain","score":0.5776028633117676},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5270669460296631},{"id":"https://openalex.org/keywords/knowledge-integration","display_name":"Knowledge integration","score":0.5156515836715698},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5080883502960205},{"id":"https://openalex.org/keywords/knowledge-base","display_name":"Knowledge base","score":0.5005066394805908},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"Organizational learning","score":0.4966438412666321},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.4882180988788605},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.4708530306816101},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.45293503999710083},{"id":"https://openalex.org/keywords/knowledge-engineering","display_name":"Knowledge engineering","score":0.3271951377391815},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20028093457221985},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.11524620652198792},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.10456797480583191}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.7961267232894897},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.5869238376617432},{"id":"https://openalex.org/C191628500","wikidata":"https://www.wikidata.org/wiki/Q6423404","display_name":"Knowledge value chain","level":3,"score":0.5776028633117676},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5270669460296631},{"id":"https://openalex.org/C56289545","wikidata":"https://www.wikidata.org/wiki/Q6423376","display_name":"Knowledge integration","level":3,"score":0.5156515836715698},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5080883502960205},{"id":"https://openalex.org/C4554734","wikidata":"https://www.wikidata.org/wiki/Q593744","display_name":"Knowledge base","level":2,"score":0.5005066394805908},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.4966438412666321},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.4882180988788605},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.4708530306816101},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.45293503999710083},{"id":"https://openalex.org/C84685590","wikidata":"https://www.wikidata.org/wiki/Q1540472","display_name":"Knowledge engineering","level":2,"score":0.3271951377391815},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20028093457221985},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.11524620652198792},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10456797480583191},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/imds-06-2023-0360","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-06-2023-0360","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/111656","is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/111656","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"},{"id":"pmh:oai:lutpub.lut.fi:10024/168048","is_oa":true,"landing_page_url":"https://lutpub.lut.fi/handle/10024/168048","pdf_url":"https://lutpub.lut.fi/bitstream/10024/168048/1/sumbal_et_al_wind_of_change_aam.pdf","source":{"id":"https://openalex.org/S4306402474","display_name":"LUTPub (LUT University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63548447","host_organization_name":"Lappeenranta-Lahti University of Technology","host_organization_lineage":["https://openalex.org/I63548447"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:lutpub.lut.fi:10024/168048","is_oa":true,"landing_page_url":"https://lutpub.lut.fi/handle/10024/168048","pdf_url":"https://lutpub.lut.fi/bitstream/10024/168048/1/sumbal_et_al_wind_of_change_aam.pdf","source":{"id":"https://openalex.org/S4306402474","display_name":"LUTPub (LUT University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63548447","host_organization_name":"Lappeenranta-Lahti University of Technology","host_organization_lineage":["https://openalex.org/I63548447"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"},"sustainable_development_goals":[{"score":0.5299999713897705,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4401221383.pdf","grobid_xml":"https://content.openalex.org/works/W4401221383.grobid-xml"},"referenced_works_count":63,"referenced_works":["https://openalex.org/W2023068748","https://openalex.org/W2035739040","https://openalex.org/W2037705012","https://openalex.org/W2132454116","https://openalex.org/W2581098546","https://openalex.org/W2751373765","https://openalex.org/W2751913352","https://openalex.org/W2765820910","https://openalex.org/W2782968977","https://openalex.org/W2805226770","https://openalex.org/W2944104236","https://openalex.org/W2947855034","https://openalex.org/W2962957217","https://openalex.org/W2970551859","https://openalex.org/W2989644209","https://openalex.org/W2996510345","https://openalex.org/W3002229233","https://openalex.org/W3037185325","https://openalex.org/W3046546941","https://openalex.org/W3094520572","https://openalex.org/W3130038139","https://openalex.org/W3176402065","https://openalex.org/W3191826040","https://openalex.org/W3204557608","https://openalex.org/W4200266794","https://openalex.org/W4205443034","https://openalex.org/W4210431124","https://openalex.org/W4220926968","https://openalex.org/W4311430511","https://openalex.org/W4319083882","https://openalex.org/W4319301633","https://openalex.org/W4319350602","https://openalex.org/W4320495408","https://openalex.org/W4321074112","https://openalex.org/W4321153003","https://openalex.org/W4321605784","https://openalex.org/W4322719791","https://openalex.org/W4324304837","https://openalex.org/W4328049434","https://openalex.org/W4360620450","https://openalex.org/W4360847209","https://openalex.org/W4360991225","https://openalex.org/W4361028617","https://openalex.org/W4361984138","https://openalex.org/W4361988710","https://openalex.org/W4362581834","https://openalex.org/W4362667540","https://openalex.org/W4362706114","https://openalex.org/W4365512576","https://openalex.org/W4365790517","https://openalex.org/W4366826289","https://openalex.org/W4366834247","https://openalex.org/W4367595583","https://openalex.org/W4377234867","https://openalex.org/W4383913712","https://openalex.org/W4385494594","https://openalex.org/W4385579973","https://openalex.org/W4385707183","https://openalex.org/W4387537125","https://openalex.org/W4387561481","https://openalex.org/W4387717183","https://openalex.org/W4389951577","https://openalex.org/W4393228168"],"related_works":["https://openalex.org/W2998001464","https://openalex.org/W2125131552","https://openalex.org/W2145230620","https://openalex.org/W197700326","https://openalex.org/W1595650575","https://openalex.org/W2000348049","https://openalex.org/W2359950120","https://openalex.org/W1976466075","https://openalex.org/W3126320504","https://openalex.org/W4283707695"],"abstract_inverted_index":{"Purpose":[0],"The":[1,172],"new":[2],"disruption":[3],"in":[4,158,181,196],"the":[5,62,125,129,205,209],"form":[6],"of":[7,67,78,124,131,147,204],"ChatGPT":[8,28,88,109,212],"can":[9,29,110,154,186],"be":[10,155],"a":[11,48,54,74,142,188],"valuable":[12],"tool":[13],"for":[14,34,57,89,190,216],"organizations":[15,112,197],"to":[16,162,176],"enhance":[17,30],"their":[18],"knowledge":[19,65,76,85,101,133,148,193,214],"management":[20,86,134,149,194,215],"and":[21,37,41,47,70,87,106,115,166,178,213],"decision-making":[22,36],"capabilities.":[23],"This":[24,81,121,138,201],"article":[25],"explores":[26],"how":[27],"organizations'":[31],"KM":[32],"capability":[33],"improved":[35,90],"identifies":[38],"potential":[39],"risks":[40],"opportunities.":[42],"Design/methodology/approach":[43],"Using":[44],"existing":[45,192],"literature":[46],"small-scale":[49],"case":[50],"study,":[51],"we":[52],"develop":[53],"conceptual":[55,143],"framework":[56],"implementing":[58],"artificial":[59],"intelligence":[60],"on":[61,128,145],"internal":[63],"organizational":[64,91,132],"base":[66,77],"big":[68],"data":[69],"its":[71],"integration":[72,130,146],"with":[73,136,150,183,198],"larger":[75],"ChatGPT.":[79,137,199],"Findings":[80],"viewpoint":[82],"conceptualizes":[83],"integrating":[84,191],"decision-making.":[92,218],"By":[93],"facilitating":[94],"efficient":[95],"information":[96],"retrieval,":[97],"personalized":[98],"learning,":[99],"collaborative":[100],"sharing,":[102],"real-time":[103],"decision":[104],"support,":[105],"continuous":[107],"improvement,":[108],"help":[111],"stay":[113],"competitive":[114],"achieve":[116],"business":[117],"success.":[118],"Research":[119],"limitations/implications":[120],"is":[122,202],"one":[123,203],"first":[126,206],"studies":[127,207],"systems":[135,195],"research":[139],"work":[140,160],"proposes":[141],"model":[144],"generative":[151],"AI":[152],"which":[153],"further":[156,168],"tested":[157],"actual":[159],"settings":[161],"check":[163],"it's":[164],"applicability":[165],"make":[167],"modifications.":[169],"Practical":[170],"implications":[171],"study":[173],"provided":[174],"insights":[175],"managers":[177],"executives":[179],"who,":[180],"collaboration":[182],"IT":[184],"professionals,":[185],"devise":[187],"mechanism":[189],"Originality/value":[200],"exploring":[208],"linkage":[210],"between":[211],"informed":[217]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":19},{"year":2024,"cited_by_count":3}],"updated_date":"2026-04-27T08:22:11.395708","created_date":"2025-10-10T00:00:00"}