{"id":"https://openalex.org/W3207004566","doi":"https://doi.org/10.1108/imds-05-2021-0312","title":"A systematic review of e-tail product returns and an agenda for future research","display_name":"A systematic review of e-tail product returns and an agenda for future research","publication_year":2021,"publication_date":"2021-10-08","ids":{"openalex":"https://openalex.org/W3207004566","doi":"https://doi.org/10.1108/imds-05-2021-0312","mag":"3207004566"},"language":"en","primary_location":{"id":"doi:10.1108/imds-05-2021-0312","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-05-2021-0312","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":null,"any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011220746","display_name":"Kamrul Ahsan","orcid":"https://orcid.org/0000-0002-9757-1285"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kamrul Ahsan","raw_affiliation_strings":["Department of Supply Chain and Logistics, RMIT University, Melbourne, Australia"],"raw_orcid":"https://orcid.org/0000-0002-9757-1285","affiliations":[{"raw_affiliation_string":"Department of Supply Chain and Logistics, RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064801625","display_name":"Shams Rahman","orcid":"https://orcid.org/0000-0001-5856-7753"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Shams Rahman","raw_affiliation_strings":["Department of Supply Chain and Logistics, RMIT University, Melbourne, Australia"],"raw_orcid":"https://orcid.org/0000-0001-5856-7753","affiliations":[{"raw_affiliation_string":"Department of Supply Chain and Logistics, RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.5233,"has_fulltext":false,"cited_by_count":55,"citation_normalized_percentile":{"value":0.94321926,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"122","issue":"1","first_page":"137","last_page":"166"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/long-tail","display_name":"Long tail","score":0.6068845987319946},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5300172567367554},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5250779986381531},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5110725164413452},{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.4465321898460388},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43486133217811584},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4135437607765198},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4048628807067871},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39358076453208923},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.33242976665496826},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32350531220436096},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.14325568079948425},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.09856215119361877}],"concepts":[{"id":"https://openalex.org/C15189868","wikidata":"https://www.wikidata.org/wiki/Q534685","display_name":"Long tail","level":2,"score":0.6068845987319946},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5300172567367554},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5250779986381531},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5110725164413452},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.4465321898460388},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43486133217811584},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4135437607765198},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4048628807067871},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39358076453208923},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.33242976665496826},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32350531220436096},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14325568079948425},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.09856215119361877},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/imds-05-2021-0312","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-05-2021-0312","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:alma61RMIT.INST:11288242530001341","is_oa":false,"landing_page_url":"https://doi.org/10.1108/IMDS-05-2021-0312","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:figshare.com:article/27547956","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/27547956","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":114,"referenced_works":["https://openalex.org/W1713608004","https://openalex.org/W1846901905","https://openalex.org/W1911622352","https://openalex.org/W1953364642","https://openalex.org/W1965746216","https://openalex.org/W1970859146","https://openalex.org/W1974434592","https://openalex.org/W1982157468","https://openalex.org/W1982935960","https://openalex.org/W1982940427","https://openalex.org/W1983364918","https://openalex.org/W2005207065","https://openalex.org/W2006505336","https://openalex.org/W2017680781","https://openalex.org/W2025289082","https://openalex.org/W2025813069","https://openalex.org/W2029798215","https://openalex.org/W2032044633","https://openalex.org/W2035970389","https://openalex.org/W2047422145","https://openalex.org/W2051930841","https://openalex.org/W2059900188","https://openalex.org/W2072605044","https://openalex.org/W2073145055","https://openalex.org/W2088193903","https://openalex.org/W2089609741","https://openalex.org/W2092628823","https://openalex.org/W2095283155","https://openalex.org/W2108680868","https://openalex.org/W2110562193","https://openalex.org/W2115747715","https://openalex.org/W2116126561","https://openalex.org/W2118926625","https://openalex.org/W2129204218","https://openalex.org/W2136612012","https://openalex.org/W2144947015","https://openalex.org/W2150220236","https://openalex.org/W2153501594","https://openalex.org/W2160251866","https://openalex.org/W2165713616","https://openalex.org/W2183705853","https://openalex.org/W2299631729","https://openalex.org/W2323771037","https://openalex.org/W2330151696","https://openalex.org/W2340695878","https://openalex.org/W2401429927","https://openalex.org/W2416262980","https://openalex.org/W2462752665","https://openalex.org/W2474655659","https://openalex.org/W2490570655","https://openalex.org/W2507665251","https://openalex.org/W2509602200","https://openalex.org/W2511328991","https://openalex.org/W2564081391","https://openalex.org/W2611259359","https://openalex.org/W2619065955","https://openalex.org/W2726666104","https://openalex.org/W2740708013","https://openalex.org/W2740787792","https://openalex.org/W2742227479","https://openalex.org/W2743682651","https://openalex.org/W2750737843","https://openalex.org/W2753666588","https://openalex.org/W2762871154","https://openalex.org/W2763378585","https://openalex.org/W2766267084","https://openalex.org/W2782090722","https://openalex.org/W2783832136","https://openalex.org/W2818993982","https://openalex.org/W2874177888","https://openalex.org/W2883720333","https://openalex.org/W2888536664","https://openalex.org/W2895236345","https://openalex.org/W2897872342","https://openalex.org/W2908028015","https://openalex.org/W2908052148","https://openalex.org/W2908775086","https://openalex.org/W2912405918","https://openalex.org/W2942655913","https://openalex.org/W2950799696","https://openalex.org/W2951279173","https://openalex.org/W2953226774","https://openalex.org/W2959456427","https://openalex.org/W2960378042","https://openalex.org/W2966648105","https://openalex.org/W2969254579","https://openalex.org/W2970807495","https://openalex.org/W2970834176","https://openalex.org/W2992392140","https://openalex.org/W2992855623","https://openalex.org/W2995551760","https://openalex.org/W3001022176","https://openalex.org/W3011182491","https://openalex.org/W3011534504","https://openalex.org/W3015749997","https://openalex.org/W3015969950","https://openalex.org/W3015970354","https://openalex.org/W3018179126","https://openalex.org/W3020640698","https://openalex.org/W3022128117","https://openalex.org/W3033267370","https://openalex.org/W3034835549","https://openalex.org/W3042776847","https://openalex.org/W3043521450","https://openalex.org/W3048647615","https://openalex.org/W3122980615","https://openalex.org/W3123223435","https://openalex.org/W3125505924","https://openalex.org/W3125707221","https://openalex.org/W3134169689","https://openalex.org/W3172743925","https://openalex.org/W4241032677","https://openalex.org/W4285719527","https://openalex.org/W6758021087"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W3126095231","https://openalex.org/W2072812638","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"This":[1,172],"study":[2,142,173],"conducts":[3],"a":[4,40,78,144,156,191,203],"systematic":[5,41],"literature":[6,42],"review":[7,43],"of":[8,19,60,74,89,122,130,147,179],"e-tail":[9,51,75,90,137,149,186,195],"product":[10,14,52,169],"returns":[11,15,76,91,114,196],"research.":[12,208],"E-tail":[13],"are":[16],"essentially":[17],"acquisition":[18],"products":[20],"that":[21,71],"have":[22,83],"been":[23],"sold":[24],"through":[25,92],"purely":[26],"online":[27],"or":[28,182],"brick-and-click":[29],"channels":[30],"and":[31,57,63,96,107,118,132,167],"then":[32],"returned":[33],"by":[34,176],"consumer":[35],"to":[36,85,161],"business.":[37],"Design/methodology/approach":[38],"Using":[39],"protocol,":[44],"we":[45],"identified":[46],"75":[47],"peer-reviewed":[48],"articles":[49,62],"on":[50,108],"returns,":[53],"conducted":[54],"bibliometric":[55],"analysis":[56,59],"content":[58],"the":[61,72,120,128],"summarised":[64],"our":[65],"findings.":[66],"Findings":[67],"The":[68,141],"findings":[69],"reveal":[70],"subject":[73],"is":[77,101],"new":[79],"research":[80,94,100],"area;":[81],"academics":[82],"started":[84],"investigate":[86],"several":[87],"aspects":[88],"different":[93],"methodologies":[95],"theoretical":[97],"foundations.":[98],"Further":[99],"required":[102],"in":[103,135],"leading":[104],"e-commerce":[105],"countries":[106],"key":[109,180],"areas":[110,184],"such":[111,124],"as":[112,125,155,202],"omni-channel":[113],"management,":[115,197],"customer":[116],"satisfaction":[117],"service,":[119],"impact":[121],"resources":[123],"people":[126],"skills,":[127],"benefits":[129],"technology":[131],"IT":[133],"systems":[134],"managing":[136],"returns.":[138,170,187],"Practical":[139],"implications":[140],"offers":[143],"summative":[145],"account":[146],"current":[148],"knowledge":[150,183],"areas,":[151],"which":[152,198],"can":[153,199],"serve":[154],"reference":[157],"guide":[158],"for":[159,164,194,205],"e-tailers":[160],"develop":[162],"strategies":[163],"more":[165],"efficient":[166],"competitive":[168],"Originality/value":[171],"contributes":[174],"theoretically":[175],"developing":[177],"clusters":[178],"themes":[181],"about":[185],"It":[188],"also":[189],"provides":[190],"conceptual":[192],"framework":[193],"be":[200],"used":[201],"springboard":[204],"further":[206],"empirical":[207]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":21},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":9}],"updated_date":"2026-06-19T17:40:00.097472","created_date":"2025-10-10T00:00:00"}