{"id":"https://openalex.org/W2346206661","doi":"https://doi.org/10.1108/imds-05-2015-0170","title":"Modeling consumer switching behavior in social network games by exploring consumer cognitive dissonance and change experience","display_name":"Modeling consumer switching behavior in social network games by exploring consumer cognitive dissonance and change experience","publication_year":2016,"publication_date":"2016-05-04","ids":{"openalex":"https://openalex.org/W2346206661","doi":"https://doi.org/10.1108/imds-05-2015-0170","mag":"2346206661"},"language":"en","primary_location":{"id":"doi:10.1108/imds-05-2015-0170","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-05-2015-0170","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://zenodo.org/record/1109573","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052199638","display_name":"Liu Yong","orcid":"https://orcid.org/0000-0002-0228-8971"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Yong Liu","raw_affiliation_strings":["School of Business, Department of Information and Service Economy, Aalto University, Helsinki, Finland"],"affiliations":[{"raw_affiliation_string":"School of Business, Department of Information and Service Economy, Aalto University, Helsinki, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075700357","display_name":"Hongxiu Li","orcid":"https://orcid.org/0000-0002-7447-1222"},"institutions":[{"id":"https://openalex.org/I155660961","display_name":"University of Turku","ror":"https://ror.org/05vghhr25","country_code":"FI","type":"education","lineage":["https://openalex.org/I155660961"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Hongxiu Li","raw_affiliation_strings":["Turku School of Economics, Information Systems Science, Department of Management and Entrepreneurship, University of Turku, Turku, Finland"],"affiliations":[{"raw_affiliation_string":"Turku School of Economics, Information Systems Science, Department of Management and Entrepreneurship, University of Turku, Turku, Finland","institution_ids":["https://openalex.org/I155660961"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004778686","display_name":"Xiaoyu Xu","orcid":"https://orcid.org/0000-0003-1236-1957"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Xiaoyu Xu","raw_affiliation_strings":["Taobao (China) Software Co., Ltd., Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"Taobao (China) Software Co., Ltd., Hangzhou, China","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015873569","display_name":"Vassilis Kostakos","orcid":"https://orcid.org/0000-0003-2804-6038"},"institutions":[{"id":"https://openalex.org/I98381234","display_name":"University of Oulu","ror":"https://ror.org/03yj89h83","country_code":"FI","type":"education","lineage":["https://openalex.org/I98381234"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Vassilis Kostakos","raw_affiliation_strings":["Comag, Department of Computer Science and Engineering, University of Oulu, Oulu, Finland"],"affiliations":[{"raw_affiliation_string":"Comag, Department of Computer Science and Engineering, University of Oulu, Oulu, Finland","institution_ids":["https://openalex.org/I98381234"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109037000","display_name":"Jukka Heikkil\u00e4","orcid":null},"institutions":[{"id":"https://openalex.org/I155660961","display_name":"University of Turku","ror":"https://ror.org/05vghhr25","country_code":"FI","type":"education","lineage":["https://openalex.org/I155660961"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Jukka Heikkil\u00e4","raw_affiliation_strings":["Turku School of Economics, Information Systems Science, Department of Management and Entrepreneurship, University of Turku, Turku, Finland"],"affiliations":[{"raw_affiliation_string":"Turku School of Economics, Information Systems Science, Department of Management and Entrepreneurship, University of Turku, Turku, Finland","institution_ids":["https://openalex.org/I155660961"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5052199638"],"corresponding_institution_ids":["https://openalex.org/I9927081"],"apc_list":null,"apc_paid":null,"fwci":3.6055,"has_fulltext":false,"cited_by_count":59,"citation_normalized_percentile":{"value":0.92777844,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"116","issue":"4","first_page":"801","last_page":"820"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9789000153541565,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.9768999814987183,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cognitive-dissonance","display_name":"Cognitive dissonance","score":0.8936819434165955},{"id":"https://openalex.org/keywords/attractiveness","display_name":"Attractiveness","score":0.8174457550048828},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5666078329086304},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5202264189720154},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5191294550895691},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.4961167275905609},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.48427814245224},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4539378583431244},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4407522678375244},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4387274384498596},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.43860578536987305},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4312896728515625},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.42965513467788696},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3390015959739685},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2376886010169983},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20383179187774658}],"concepts":[{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.8936819434165955},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.8174457550048828},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5666078329086304},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5202264189720154},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5191294550895691},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4961167275905609},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.48427814245224},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4539378583431244},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4407522678375244},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4387274384498596},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.43860578536987305},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4312896728515625},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.42965513467788696},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3390015959739685},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2376886010169983},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20383179187774658},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/imds-05-2015-0170","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-05-2015-0170","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:zenodo.org:1109573","is_oa":true,"landing_page_url":"https://zenodo.org/record/1109573","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:zenodo.org:1109573","is_oa":true,"landing_page_url":"https://zenodo.org/record/1109573","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W25561757","https://openalex.org/W1531764373","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1898610025","https://openalex.org/W1964808661","https://openalex.org/W1966114254","https://openalex.org/W1976911843","https://openalex.org/W1977167088","https://openalex.org/W1977630593","https://openalex.org/W1979756272","https://openalex.org/W1980336349","https://openalex.org/W1985908503","https://openalex.org/W2006730446","https://openalex.org/W2007220885","https://openalex.org/W2013328906","https://openalex.org/W2014049963","https://openalex.org/W2014964224","https://openalex.org/W2018761923","https://openalex.org/W2021773989","https://openalex.org/W2022987632","https://openalex.org/W2033832685","https://openalex.org/W2036437125","https://openalex.org/W2036872668","https://openalex.org/W2038621128","https://openalex.org/W2044694716","https://openalex.org/W2049916992","https://openalex.org/W2050506113","https://openalex.org/W2051923718","https://openalex.org/W2061462889","https://openalex.org/W2073508992","https://openalex.org/W2075276466","https://openalex.org/W2087128127","https://openalex.org/W2090833689","https://openalex.org/W2098440369","https://openalex.org/W2103785527","https://openalex.org/W2106096361","https://openalex.org/W2113783407","https://openalex.org/W2118451641","https://openalex.org/W2122663309","https://openalex.org/W2125315743","https://openalex.org/W2128888925","https://openalex.org/W2142413021","https://openalex.org/W2150045357","https://openalex.org/W2155660345","https://openalex.org/W2159105921","https://openalex.org/W2171515724","https://openalex.org/W2225059996","https://openalex.org/W2234232270","https://openalex.org/W2315350682","https://openalex.org/W2316004999","https://openalex.org/W2320357682","https://openalex.org/W2323933785","https://openalex.org/W2327975117","https://openalex.org/W2336342694","https://openalex.org/W2419665882","https://openalex.org/W2421917313","https://openalex.org/W2799760912","https://openalex.org/W3122048618","https://openalex.org/W4234887443","https://openalex.org/W4247841719","https://openalex.org/W4285719527","https://openalex.org/W4300107936","https://openalex.org/W6642099113"],"related_works":["https://openalex.org/W3208334015","https://openalex.org/W2767403522","https://openalex.org/W2766249179","https://openalex.org/W2258133373","https://openalex.org/W2255937062","https://openalex.org/W1974328274","https://openalex.org/W1515826403","https://openalex.org/W4243878060","https://openalex.org/W4310034585","https://openalex.org/W1509473192"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,48,93,163],"The":[2,94,130,152,164,190],"purpose":[3],"of":[4,12,24,35,52,66,148,182,192,198,205],"this":[5],"paper":[6],"is":[7,85,154,166],"to":[8,63,87,160,170,175],"model":[9],"the":[10,22,25,33,50,64,78,89,103,146,157,168,193,196],"effect":[11,153],"alternative":[13,37,98,116,203],"products":[14],"in":[15,21,57,77,210],"motivating":[16],"consumers\u2019":[17],"e-service":[18,55,177],"switching":[19,43,73,126,178,208],"behavior":[20,44,209],"context":[23],"social":[26],"network":[27],"game":[28],"(SNG)":[29],"industry.":[30],"In":[31],"particular,":[32],"effects":[34],"both":[36,102,125],"attractiveness":[38,99,117],"and":[39,107,121,128,136,188],"change":[40],"experience":[41],"on":[42,124,138],"are":[45,75,185],"quantified.":[46],"Design/methodology/approach":[47],"With":[49],"aid":[51],"a":[53,67,119,211],"leading":[54],"provider":[56],"China,":[58],"220,000":[59],"questionnaires":[60],"were":[61],"distributed":[62],"players":[65],"SNG.":[68,114],"Valid":[69],"responses":[70],"from":[71],"potential":[72],"users":[74],"included":[76],"data":[79],"analysis.":[80],"Structural":[81],"equation":[82],"modeling":[83],"technique":[84],"utilized":[86],"test":[88],"research":[90],"framework.":[91],"Findings":[92],"study":[95,165,194],"found":[96],"that":[97,133],"negatively":[100],"affects":[101],"perceived":[104],"service":[105,139],"quality":[106,140],"individual":[108],"users\u2019":[109,134,207],"satisfaction":[110,135],"with":[111,145],"their":[112],"current":[113],"Additionally,":[115],"has":[118],"strong":[120],"positive":[122],"impact":[123],"intention":[127],"behavior.":[129,179],"results":[131,191],"show":[132],"perceptions":[137],"deteriorate":[141],"significantly":[142],"when":[143],"faced":[144],"presence":[147],"attractive":[149],"SNG":[150],"alternatives.":[151],"stronger":[155],"for":[156],"customers":[158],"used":[159],"switching.":[161],"Originality/value":[162],"among":[167],"first":[169],"introduce":[171],"cognitive":[172,199],"dissonance":[173,200],"theory":[174],"explain":[176],"A":[180],"number":[181],"new":[183],"hypotheses":[184],"proposed,":[186],"tested":[187],"supported.":[189],"illustrate":[195],"use":[197],"as":[201],"an":[202],"perspective":[204],"understanding":[206],"real-world":[212],"free-choice":[213],"situation.":[214]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":4}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}