{"id":"https://openalex.org/W4291954854","doi":"https://doi.org/10.1108/imds-04-2022-0209","title":"Impact of IT identity on consumer negatively-valenced engagement in mobile medical consultation: from consumer experience perspective","display_name":"Impact of IT identity on consumer negatively-valenced engagement in mobile medical consultation: from consumer experience perspective","publication_year":2022,"publication_date":"2022-08-16","ids":{"openalex":"https://openalex.org/W4291954854","doi":"https://doi.org/10.1108/imds-04-2022-0209"},"language":"en","primary_location":{"id":"doi:10.1108/imds-04-2022-0209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2022-0209","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052779424","display_name":"Wenjing Zhang","orcid":"https://orcid.org/0000-0003-0672-3712"},"institutions":[{"id":"https://openalex.org/I1308199089","display_name":"Harbin University","ror":"https://ror.org/00ey9xa07","country_code":"CN","type":"education","lineage":["https://openalex.org/I1308199089"]},{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Wenjing Zhang","raw_affiliation_strings":["Harbin Institute of Technology , , Harbin,","School of Management , , Harbin,","School of Management, Harbin Institute of Technology, Harbin, China"],"affiliations":[{"raw_affiliation_string":"Harbin Institute of Technology , , Harbin,","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"School of Management , , Harbin,","institution_ids":["https://openalex.org/I1308199089"]},{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108049281","display_name":"Dong Li","orcid":"https://orcid.org/0000-0002-2692-9091"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]},{"id":"https://openalex.org/I1308199089","display_name":"Harbin University","ror":"https://ror.org/00ey9xa07","country_code":"CN","type":"education","lineage":["https://openalex.org/I1308199089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dong Li","raw_affiliation_strings":["Harbin Institute of Technology , , Harbin,","School of Management , , Harbin,","School of Management, Harbin Institute of Technology, Harbin, China"],"affiliations":[{"raw_affiliation_string":"Harbin Institute of Technology , , Harbin,","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"School of Management , , Harbin,","institution_ids":["https://openalex.org/I1308199089"]},{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5052779424"],"corresponding_institution_ids":["https://openalex.org/I1308199089","https://openalex.org/I204983213"],"apc_list":null,"apc_paid":null,"fwci":4.5481,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.94542717,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"122","issue":"11","first_page":"2508","last_page":"2539"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5713018774986267},{"id":"https://openalex.org/keywords/identity","display_name":"Identity (music)","score":0.5672817230224609},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5511103868484497},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.549422025680542},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5304692983627319},{"id":"https://openalex.org/keywords/servicescape","display_name":"Servicescape","score":0.5196551084518433},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.5071256160736084},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5048256516456604},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4985356330871582},{"id":"https://openalex.org/keywords/antecedent","display_name":"Antecedent (behavioral psychology)","score":0.4445282816886902},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4406076967716217},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4234694540500641},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.39143458008766174},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3558643162250519},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.10672551393508911}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5713018774986267},{"id":"https://openalex.org/C2778355321","wikidata":"https://www.wikidata.org/wiki/Q17079427","display_name":"Identity (music)","level":2,"score":0.5672817230224609},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5511103868484497},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.549422025680542},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5304692983627319},{"id":"https://openalex.org/C2776115432","wikidata":"https://www.wikidata.org/wiki/Q7455855","display_name":"Servicescape","level":3,"score":0.5196551084518433},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.5071256160736084},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5048256516456604},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4985356330871582},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.4445282816886902},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4406076967716217},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4234694540500641},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39143458008766174},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3558643162250519},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10672551393508911},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C24890656","wikidata":"https://www.wikidata.org/wiki/Q82811","display_name":"Acoustics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-04-2022-0209","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2022-0209","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":112,"referenced_works":["https://openalex.org/W856962312","https://openalex.org/W2106096361","https://openalex.org/W2115981184","https://openalex.org/W2116305749","https://openalex.org/W2202316322","https://openalex.org/W2333386463","https://openalex.org/W2489644247","https://openalex.org/W2508383655","https://openalex.org/W2549585393","https://openalex.org/W2595228463","https://openalex.org/W2595900916","https://openalex.org/W2602382590","https://openalex.org/W2602562130","https://openalex.org/W2611012316","https://openalex.org/W2613989328","https://openalex.org/W2724897218","https://openalex.org/W2798205208","https://openalex.org/W2799784771","https://openalex.org/W2801436225","https://openalex.org/W2808890748","https://openalex.org/W2892708413","https://openalex.org/W2901256653","https://openalex.org/W2901777270","https://openalex.org/W2904641820","https://openalex.org/W2918409441","https://openalex.org/W2939987112","https://openalex.org/W2946937192","https://openalex.org/W2949445579","https://openalex.org/W2952488746","https://openalex.org/W2958895231","https://openalex.org/W2968719209","https://openalex.org/W2973510089","https://openalex.org/W2977518582","https://openalex.org/W2978496786","https://openalex.org/W2979691894","https://openalex.org/W2984014505","https://openalex.org/W2987670788","https://openalex.org/W2995580003","https://openalex.org/W2996910689","https://openalex.org/W2997442974","https://openalex.org/W2998161130","https://openalex.org/W2999775854","https://openalex.org/W3000206611","https://openalex.org/W3007495093","https://openalex.org/W3011924124","https://openalex.org/W3014538539","https://openalex.org/W3015254511","https://openalex.org/W3018419633","https://openalex.org/W3021559579","https://openalex.org/W3022614643","https://openalex.org/W3024181102","https://openalex.org/W3035033976","https://openalex.org/W3039501370","https://openalex.org/W3039532720","https://openalex.org/W3044386538","https://openalex.org/W3056658945","https://openalex.org/W3087200714","https://openalex.org/W3088083595","https://openalex.org/W3090285563","https://openalex.org/W3091169996","https://openalex.org/W3091183950","https://openalex.org/W3105943617","https://openalex.org/W3107480715","https://openalex.org/W3110741134","https://openalex.org/W3112556714","https://openalex.org/W3121073217","https://openalex.org/W3121621646","https://openalex.org/W3123367002","https://openalex.org/W3124699940","https://openalex.org/W3130032655","https://openalex.org/W3134452824","https://openalex.org/W3134530831","https://openalex.org/W3147343449","https://openalex.org/W3154445493","https://openalex.org/W3155049796","https://openalex.org/W3157059143","https://openalex.org/W3160377831","https://openalex.org/W3162705217","https://openalex.org/W3164611602","https://openalex.org/W3164882264","https://openalex.org/W3170794356","https://openalex.org/W3177014436","https://openalex.org/W3183275499","https://openalex.org/W3186176735","https://openalex.org/W3189820960","https://openalex.org/W3192297058","https://openalex.org/W3197265220","https://openalex.org/W3199921566","https://openalex.org/W3200005887","https://openalex.org/W3201209412","https://openalex.org/W3202752485","https://openalex.org/W3210019465","https://openalex.org/W3215062168","https://openalex.org/W4200187937","https://openalex.org/W4200248118","https://openalex.org/W4200413286","https://openalex.org/W4200618217","https://openalex.org/W4205810633","https://openalex.org/W4206705496","https://openalex.org/W4210401798","https://openalex.org/W4210497435","https://openalex.org/W4210533748","https://openalex.org/W4210781455","https://openalex.org/W4210819239","https://openalex.org/W4210908005","https://openalex.org/W4213350241","https://openalex.org/W4220839097","https://openalex.org/W4224253603","https://openalex.org/W4225713395","https://openalex.org/W4225817478","https://openalex.org/W4249135598","https://openalex.org/W4280494716"],"related_works":["https://openalex.org/W2585905230","https://openalex.org/W4255325833","https://openalex.org/W3181041607","https://openalex.org/W2218582923","https://openalex.org/W2316391547","https://openalex.org/W3027114258","https://openalex.org/W2228119668","https://openalex.org/W4253992807","https://openalex.org/W2586067742","https://openalex.org/W2760823878"],"abstract_inverted_index":{"Purpose":[0],"The":[1,59,81,139],"mobile":[2],"medical":[3],"consultation":[4],"(MMC)":[5],"service":[6,100],"is":[7,133],"growing":[8],"rapidly,":[9],"but":[10],"not":[11],"all":[12],"consumers":[13,65],"are":[14,109],"always":[15],"willing":[16],"to":[17],"actively":[18],"engage":[19],"with":[20,66,111,120,146],"it.":[21],"To":[22],"address":[23],"this":[24,31],"issue,":[25],"based":[26],"on":[27,124,159],"IT":[28,163],"identity":[29,114,164],"theory,":[30],"study":[32,140],"explores":[33],"the":[34,67,74,129,147,151,156,160],"underlying":[35],"mechanism":[36],"of":[37,41,69,131,150,162],"how":[38],"two":[39,86],"types":[40],"platform-related":[42],"consumer":[43,53,88,116,125,142,166],"experience":[44,68,91,102,143],"influence":[45],"MMC":[46,70,112,132,152],"platform":[47,97,113,153],"identity,":[48],"in":[49,52,56,128,135,144,165],"turn,":[50],"result":[51],"negatively-valenced":[54,126],"engagement":[55,119,127],"MMC.":[57,121],"Design/methodology/approach":[58],"data":[60],"was":[61],"collected":[62],"from":[63],"400":[64],"and":[71,95,99,106,115,154],"analyzed":[72],"by":[73],"partial":[75],"least":[76],"square":[77],"(PLS)":[78],"method.":[79],"Findings":[80],"findings":[82],"unfold":[83],"that":[84],"these":[85],"distinct":[87],"experience,":[89],"servicescape":[90],"(i.e.":[92,103],"perceived":[93,96,104,107],"telepresence":[94],"surveillance)":[98],"search":[101],"diagnosticity":[105],"serendipity),":[108],"associated":[110],"negatively":[117,167],"valenced":[118,168],"Originality/value":[122],"Research":[123],"field":[130],"still":[134],"a":[136],"nascent":[137],"stage.":[138],"identifies":[141],"accordance":[145],"unique":[148],"context":[149],"fills":[155],"research":[157],"gap":[158],"role":[161],"engagement.":[169]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4}],"updated_date":"2025-11-15T23:13:30.683059","created_date":"2025-10-10T00:00:00"}
