{"id":"https://openalex.org/W3210907693","doi":"https://doi.org/10.1108/imds-04-2021-0265","title":"The impact of cross-functional coordination on customer coordination and operational performance: an information processing view","display_name":"The impact of cross-functional coordination on customer coordination and operational performance: an information processing view","publication_year":2021,"publication_date":"2021-10-20","ids":{"openalex":"https://openalex.org/W3210907693","doi":"https://doi.org/10.1108/imds-04-2021-0265","mag":"3210907693"},"language":"en","primary_location":{"id":"doi:10.1108/imds-04-2021-0265","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2021-0265","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100436438","display_name":"Siyu Li","orcid":"https://orcid.org/0000-0003-0515-7173"},"institutions":[{"id":"https://openalex.org/I87445476","display_name":"Xi'an Jiaotong University","ror":"https://ror.org/017zhmm22","country_code":"CN","type":"education","lineage":["https://openalex.org/I87445476"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Siyu Li","raw_affiliation_strings":["School of Management, Xi'an Jiaotong University, Xi'an, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Xi'an Jiaotong University, Xi'an, China","institution_ids":["https://openalex.org/I87445476"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053332874","display_name":"Kedi Wang","orcid":"https://orcid.org/0000-0001-9330-8917"},"institutions":[{"id":"https://openalex.org/I76130692","display_name":"Zhejiang University","ror":"https://ror.org/00a2xv884","country_code":"CN","type":"education","lineage":["https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kedi Wang","raw_affiliation_strings":["School of Management, Zhejiang University, Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Zhejiang University, Hangzhou, China","institution_ids":["https://openalex.org/I76130692"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057798277","display_name":"Baofeng Huo","orcid":"https://orcid.org/0000-0002-0625-9537"},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Baofeng Huo","raw_affiliation_strings":["College of Management and Economics, Tianjin University, Tianjin, China"],"affiliations":[{"raw_affiliation_string":"College of Management and Economics, Tianjin University, Tianjin, China","institution_ids":["https://openalex.org/I162868743"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010109836","display_name":"Xiande Zhao","orcid":"https://orcid.org/0000-0002-8155-8959"},"institutions":[{"id":"https://openalex.org/I64175962","display_name":"China Europe International Business School","ror":"https://ror.org/00c3bg218","country_code":"CN","type":"education","lineage":["https://openalex.org/I64175962"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiande Zhao","raw_affiliation_strings":["Department of Economics and Decision Sciences, China Europe International Business School, Shanghai, China"],"affiliations":[{"raw_affiliation_string":"Department of Economics and Decision Sciences, China Europe International Business School, Shanghai, China","institution_ids":["https://openalex.org/I64175962"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076479559","display_name":"Xiling Cui","orcid":null},"institutions":[{"id":"https://openalex.org/I64427410","display_name":"Hong Kong Shue Yan University","ror":"https://ror.org/023t8mt09","country_code":"CN","type":"education","lineage":["https://openalex.org/I64427410"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiling Cui","raw_affiliation_strings":["Department of Business Administration, Hong Kong Shue Yan University, Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Hong Kong Shue Yan University, Hong Kong, China","institution_ids":["https://openalex.org/I64427410"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5100436438"],"corresponding_institution_ids":["https://openalex.org/I87445476"],"apc_list":null,"apc_paid":null,"fwci":3.9293,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.93740036,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"122","issue":"1","first_page":"167","last_page":"193"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5762671828269958},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4435874819755554},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4386809170246124},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3052200675010681}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5762671828269958},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4435874819755554},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4386809170246124},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3052200675010681}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/imds-04-2021-0265","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2021-0265","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:publications/25d06c6b-c9bf-4fca-a8f8-8767e567e53f","is_oa":false,"landing_page_url":"https://repository.ceibs.cn/en/publications/25d06c6b-c9bf-4fca-a8f8-8767e567e53f","pdf_url":null,"source":{"id":"https://openalex.org/S7407055267","display_name":"CEIBS Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Li, SY, Wang, KD, Huo, BF, Zhao, XD & Cui, XL 2022, 'The impact of cross-functional coordination on customer coordination and operational performance : an information processing view', Industrial Management and Data Systems, vol. 122, no. 1, pp. 167-193. https://doi.org/10.1108/IMDS-04-2021-0265","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.47999998927116394,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":97,"referenced_works":["https://openalex.org/W1489778253","https://openalex.org/W1600139810","https://openalex.org/W1751577048","https://openalex.org/W1950441902","https://openalex.org/W1964259004","https://openalex.org/W1965414527","https://openalex.org/W1965744159","https://openalex.org/W1966180099","https://openalex.org/W1972047171","https://openalex.org/W1972603143","https://openalex.org/W1975835393","https://openalex.org/W1979422830","https://openalex.org/W1981709842","https://openalex.org/W1992879293","https://openalex.org/W1993521750","https://openalex.org/W1995184022","https://openalex.org/W1999359683","https://openalex.org/W2001407885","https://openalex.org/W2002497567","https://openalex.org/W2002929574","https://openalex.org/W2003174934","https://openalex.org/W2003389232","https://openalex.org/W2003795539","https://openalex.org/W2009797023","https://openalex.org/W2010983589","https://openalex.org/W2016554801","https://openalex.org/W2022775807","https://openalex.org/W2031957007","https://openalex.org/W2033730865","https://openalex.org/W2037724134","https://openalex.org/W2038871988","https://openalex.org/W2041459622","https://openalex.org/W2043682521","https://openalex.org/W2052103942","https://openalex.org/W2058773479","https://openalex.org/W2059663374","https://openalex.org/W2071666535","https://openalex.org/W2075481586","https://openalex.org/W2079644336","https://openalex.org/W2080970037","https://openalex.org/W2081078455","https://openalex.org/W2094878764","https://openalex.org/W2095528782","https://openalex.org/W2106096361","https://openalex.org/W2106637973","https://openalex.org/W2120234343","https://openalex.org/W2120474239","https://openalex.org/W2121164303","https://openalex.org/W2133215247","https://openalex.org/W2134884007","https://openalex.org/W2142326200","https://openalex.org/W2143039788","https://openalex.org/W2148480514","https://openalex.org/W2149193257","https://openalex.org/W2150238850","https://openalex.org/W2169414488","https://openalex.org/W2172110792","https://openalex.org/W2305842060","https://openalex.org/W2395541808","https://openalex.org/W2463940819","https://openalex.org/W2465170997","https://openalex.org/W2480813438","https://openalex.org/W2569571827","https://openalex.org/W2585853554","https://openalex.org/W2601825225","https://openalex.org/W2741024769","https://openalex.org/W2745774973","https://openalex.org/W2762088089","https://openalex.org/W2763529366","https://openalex.org/W2769066231","https://openalex.org/W2803002029","https://openalex.org/W2846146330","https://openalex.org/W2885348512","https://openalex.org/W2885938807","https://openalex.org/W2886714954","https://openalex.org/W2902597443","https://openalex.org/W2921079594","https://openalex.org/W2921425786","https://openalex.org/W2921537916","https://openalex.org/W2950462460","https://openalex.org/W2966093143","https://openalex.org/W2978385784","https://openalex.org/W3009168402","https://openalex.org/W3025763588","https://openalex.org/W3028043779","https://openalex.org/W3035041993","https://openalex.org/W3080517982","https://openalex.org/W3087855841","https://openalex.org/W3092666012","https://openalex.org/W3125002605","https://openalex.org/W3155850226","https://openalex.org/W4232686866","https://openalex.org/W4242152147","https://openalex.org/W4243417630","https://openalex.org/W4249649471","https://openalex.org/W4249815228","https://openalex.org/W4255074830"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W2130043461","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":{"Purpose":[0],"This":[1,142,179],"study":[2,37,189],"aims":[3],"to":[4,53,86,182,194,203],"investigate":[5],"the":[6,29,39,56,78,81,88,183],"impact":[7],"of":[8,31,42,149,185],"cross-functional":[9,43,96,150],"coordination":[10,19,44,98,105,111,115,125,137,151,163,170],"(cross-functional":[11],"system,":[12],"process":[13,114],"and":[14,22,25,120,135,155,172,198],"team":[15,124],"coordination)":[16,24],"on":[17,71,153,160,176],"customer":[18,63,103,109,118,133,162,169],"(customer":[20],"strategic":[21,110,119,136],"operational":[23,26,67,104,121,134,139,177,206],"performance.":[27,68,140,178,207],"Following":[28],"lens":[30],"information":[32,49,58],"processing":[33,50,59],"theory":[34],"(IPT),":[35],"this":[36,188],"examines":[38],"diverse":[40],"mechanisms":[41],"practices":[45],"in":[46,145],"enhancing":[47],"firms\u2019":[48,205],"capabilities":[51],"(IPCs)":[52],"cope":[54],"with":[55,102,200],"higher":[57],"demands":[60],"resulting":[61],"from":[62,74],"coordination,":[64],"finally":[65],"improving":[66],"Design/methodology/approach":[69],"Based":[70],"data":[72],"collected":[73],"410":[75],"Chinese":[76],"manufacturers,":[77],"authors":[79,93,166],"use":[80],"structural":[82],"equation":[83],"modeling":[84],"method":[85],"test":[87],"theoretical":[89],"model.":[90],"Findings":[91],"The":[92,165],"found":[94],"that":[95],"system":[97],"is":[99],"positively":[100],"associated":[101],"(COC)":[106],"but":[107,129],"not":[108,130],"(CSC).":[112],"Cross-functional":[113,123],"increases":[116],"both":[117],"coordination.":[122],"significantly":[126],"promotes":[127],"CSC":[128],"COC.":[131],"Both":[132],"facilitate":[138],"Originality/value":[141],"research":[143,180],"pioneers":[144],"identifying":[146],"three":[147],"dimensions":[148,171],"based":[152],"IPT":[154],"examine":[156],"their":[157,174],"distinct":[158],"impacts":[159],"various":[161],"activities.":[164],"distinguish":[167],"two":[168],"reveal":[173],"effects":[175],"contributes":[181],"development":[184],"IPT.":[186],"Additionally,":[187],"provides":[190],"guidelines":[191],"for":[192],"managers":[193],"coordinate":[195],"internal":[196],"departments":[197],"collaborate":[199],"external":[201],"customers":[202],"enhance":[204]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
