{"id":"https://openalex.org/W3000404506","doi":"https://doi.org/10.1108/imds-04-2019-0212","title":"Perceived trustworthiness in using B2B digital services","display_name":"Perceived trustworthiness in using B2B digital services","publication_year":2019,"publication_date":"2019-12-26","ids":{"openalex":"https://openalex.org/W3000404506","doi":"https://doi.org/10.1108/imds-04-2019-0212","mag":"3000404506"},"language":"en","primary_location":{"id":"doi:10.1108/imds-04-2019-0212","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2019-0212","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005174878","display_name":"Heli Hallikainen","orcid":"https://orcid.org/0000-0002-6908-2898"},"institutions":[{"id":"https://openalex.org/I175532246","display_name":"University of Eastern Finland","ror":"https://ror.org/00cyydd11","country_code":"FI","type":"education","lineage":["https://openalex.org/I175532246"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Heli Hallikainen","raw_affiliation_strings":["Business School, University of Eastern Finland, Joensuu, Finland"],"affiliations":[{"raw_affiliation_string":"Business School, University of Eastern Finland, Joensuu, Finland","institution_ids":["https://openalex.org/I175532246"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032913081","display_name":"Saku Hirvonen","orcid":null},"institutions":[{"id":"https://openalex.org/I175532246","display_name":"University of Eastern Finland","ror":"https://ror.org/00cyydd11","country_code":"FI","type":"education","lineage":["https://openalex.org/I175532246"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Saku Hirvonen","raw_affiliation_strings":["Prodacapo Finland Oy, Espoo, Kuopio, Finland"],"affiliations":[{"raw_affiliation_string":"Prodacapo Finland Oy, Espoo, Kuopio, Finland","institution_ids":["https://openalex.org/I175532246"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077392638","display_name":"Tommi Laukkanen","orcid":"https://orcid.org/0000-0002-6353-2835"},"institutions":[{"id":"https://openalex.org/I175532246","display_name":"University of Eastern Finland","ror":"https://ror.org/00cyydd11","country_code":"FI","type":"education","lineage":["https://openalex.org/I175532246"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Tommi Laukkanen","raw_affiliation_strings":["Business School, University of Eastern Finland, Joensuu, Finland"],"affiliations":[{"raw_affiliation_string":"Business School, University of Eastern Finland, Joensuu, Finland","institution_ids":["https://openalex.org/I175532246"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5005174878"],"corresponding_institution_ids":["https://openalex.org/I175532246"],"apc_list":null,"apc_paid":null,"fwci":2.0267,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.92741585,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"120","issue":"3","first_page":"587","last_page":"607"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.7154717445373535},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5965001583099365},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5597356557846069},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.48535552620887756},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.483394056558609},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4679886996746063},{"id":"https://openalex.org/keywords/variation","display_name":"Variation (astronomy)","score":0.46632105112075806},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4459781348705292},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4245946407318115},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4205191731452942},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.4169301986694336},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.22282513976097107},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2070448100566864},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.11560842394828796}],"concepts":[{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.7154717445373535},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5965001583099365},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5597356557846069},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48535552620887756},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.483394056558609},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4679886996746063},{"id":"https://openalex.org/C2778334786","wikidata":"https://www.wikidata.org/wiki/Q1586270","display_name":"Variation (astronomy)","level":2,"score":0.46632105112075806},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4459781348705292},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4245946407318115},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4205191731452942},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4169301986694336},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.22282513976097107},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2070448100566864},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.11560842394828796},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C44870925","wikidata":"https://www.wikidata.org/wiki/Q37547","display_name":"Astrophysics","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-04-2019-0212","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2019-0212","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5899999737739563,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W79124375","https://openalex.org/W1499780068","https://openalex.org/W1540163242","https://openalex.org/W1588719693","https://openalex.org/W1965164844","https://openalex.org/W1965419905","https://openalex.org/W1966522205","https://openalex.org/W1971200165","https://openalex.org/W1972762788","https://openalex.org/W1973494052","https://openalex.org/W1973585073","https://openalex.org/W1974108202","https://openalex.org/W1974689173","https://openalex.org/W1979422830","https://openalex.org/W1987258130","https://openalex.org/W1988301216","https://openalex.org/W1990639179","https://openalex.org/W2008446566","https://openalex.org/W2027343200","https://openalex.org/W2030483771","https://openalex.org/W2033943395","https://openalex.org/W2038682839","https://openalex.org/W2038779239","https://openalex.org/W2046597693","https://openalex.org/W2046828035","https://openalex.org/W2048420022","https://openalex.org/W2052664406","https://openalex.org/W2055851468","https://openalex.org/W2056765925","https://openalex.org/W2060243053","https://openalex.org/W2062613482","https://openalex.org/W2066475837","https://openalex.org/W2071342046","https://openalex.org/W2073700017","https://openalex.org/W2078080291","https://openalex.org/W2087744588","https://openalex.org/W2089871805","https://openalex.org/W2094992131","https://openalex.org/W2096880882","https://openalex.org/W2097210817","https://openalex.org/W2098418305","https://openalex.org/W2099697766","https://openalex.org/W2107009607","https://openalex.org/W2110078189","https://openalex.org/W2112042732","https://openalex.org/W2114216000","https://openalex.org/W2114683899","https://openalex.org/W2119750372","https://openalex.org/W2122078595","https://openalex.org/W2134884007","https://openalex.org/W2137247419","https://openalex.org/W2139041217","https://openalex.org/W2142175015","https://openalex.org/W2143573737","https://openalex.org/W2146034820","https://openalex.org/W2147139740","https://openalex.org/W2148215741","https://openalex.org/W2156311465","https://openalex.org/W2161537835","https://openalex.org/W2164806821","https://openalex.org/W2167461658","https://openalex.org/W2170430750","https://openalex.org/W2203418608","https://openalex.org/W2289361548","https://openalex.org/W2311766271","https://openalex.org/W2313413255","https://openalex.org/W2320087742","https://openalex.org/W2329991465","https://openalex.org/W2422895071","https://openalex.org/W2530293714","https://openalex.org/W2580118294","https://openalex.org/W2603022660","https://openalex.org/W2607054088","https://openalex.org/W2618172299","https://openalex.org/W2742750737","https://openalex.org/W2747564439","https://openalex.org/W2748622351","https://openalex.org/W2760195486","https://openalex.org/W2780913480","https://openalex.org/W2796328676","https://openalex.org/W2887770868","https://openalex.org/W2890440186","https://openalex.org/W2939252711","https://openalex.org/W2951579601","https://openalex.org/W3125976894","https://openalex.org/W3126094737","https://openalex.org/W3127532780","https://openalex.org/W4235678817","https://openalex.org/W4242690609","https://openalex.org/W4250477758","https://openalex.org/W4253262538"],"related_works":["https://openalex.org/W2296672062","https://openalex.org/W2181838399","https://openalex.org/W2890892752","https://openalex.org/W2046492287","https://openalex.org/W1979182013","https://openalex.org/W2539781914","https://openalex.org/W1979439403","https://openalex.org/W2029690934","https://openalex.org/W2941624474","https://openalex.org/W4283386815"],"abstract_inverted_index":{"Purpose":[0],"The":[1,31,139,179],"purpose":[2],"of":[3,13,38,74,91,104,110,132,141],"this":[4],"paper":[5],"is":[6,116,151],"to":[7,19,24,124,147,174,182,199],"examine":[8],"how":[9,53,81],"the":[10,78,89,117,121,130,145,162,183,191,200],"perceived":[11,35,82,142],"trustworthiness":[12,83,143],"a":[14,20,72,102],"B2B":[15,96,112,187],"service":[16],"provider":[17],"relates":[18],"business":[21,49],"customer\u2019s":[22,122],"intention":[23,123,146],"use":[25,90,148],"digital":[26,92,127,149,192],"services":[27,93,150],"from":[28,108],"that":[29],"provider.":[30],"study":[32,79,180],"investigates":[33],"whether":[34],"trustworthiness,":[36],"composed":[37],"ability,":[39],"integrity":[40,133],"and":[41,52,64,134,156,167,194],"benevolence,":[42],"explains":[43],"behavioral":[44],"intentions":[45],"equally":[46],"among":[47,154],"all":[48],"customer":[50,188],"segments,":[51],"characteristics":[54,197],"such":[55],"as":[56],"job":[57],"level,":[58],"decision-making":[59],"role,":[60],"technology":[61,171],"readiness":[62],"age":[63,164],"gender":[65],"moderate":[66],"these":[67],"effects.":[68],"Design/methodology/approach":[69],"Drawing":[70],"on":[71,120,144,186],"model":[73],"trust":[75],"transfer":[76],"mechanism,":[77],"explores":[80],"established":[84],"in":[85,94,170,190],"face-to-face":[86],"interaction":[87],"influences":[88],"making":[95],"purchases.":[97],"Hypotheses":[98],"are":[99],"tested":[100],"using":[101],"sample":[103],"1,866":[105],"responses":[106],"collected":[107],"customers":[109],"four":[111],"firms.":[113],"Findings":[114],"Ability":[115],"most":[118],"influential":[119],"transact":[125],"through":[126],"channels,":[128],"while":[129],"effects":[131],"benevolence":[135],"show":[136],"more":[137],"variation.":[138],"effect":[140],"remarkably":[152],"stronger":[153],"senior":[155],"middle":[157],"management,":[158],"high-level":[159],"decision":[160],"makers,":[161],"younger":[163],"segment,":[165],"men":[166],"individuals":[168],"high":[169],"readiness,":[172],"compared":[173],"other":[175],"segments":[176],"studied.":[177],"Originality/value":[178],"contributes":[181],"scant":[184],"research":[185],"behavior":[189],"environment":[193],"incorporates":[195],"individual":[196],"specific":[198],"industrial":[201],"domain.":[202]},"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
