{"id":"https://openalex.org/W2937711412","doi":"https://doi.org/10.1108/imds-04-2018-0184","title":"Category-based or piecemeal-based processing? A dual model of web-mobile service extension behavior","display_name":"Category-based or piecemeal-based processing? A dual model of web-mobile service extension behavior","publication_year":2019,"publication_date":"2019-04-10","ids":{"openalex":"https://openalex.org/W2937711412","doi":"https://doi.org/10.1108/imds-04-2018-0184","mag":"2937711412"},"language":"en","primary_location":{"id":"doi:10.1108/imds-04-2018-0184","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2018-0184","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062676554","display_name":"Xiang Gong","orcid":"https://orcid.org/0000-0003-4715-5205"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiang Gong","raw_affiliation_strings":["International School of Business and Finance, Sun Yat-sen University, Zhuhai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International School of Business and Finance, Sun Yat-sen University, Zhuhai, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024660472","display_name":"Kem Z.K. Zhang","orcid":"https://orcid.org/0000-0003-0572-8837"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kem Z.K. Zhang","raw_affiliation_strings":["International School of Business and Finance, Sun Yat-sen University, Zhuhai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International School of Business and Finance, Sun Yat-sen University, Zhuhai, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115592357","display_name":"Chongyang Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I3923682","display_name":"Soochow University","ror":"https://ror.org/05t8y2r12","country_code":"CN","type":"education","lineage":["https://openalex.org/I3923682"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chongyang Chen","raw_affiliation_strings":["Dongwu Business School, Soochow University, Suzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dongwu Business School, Soochow University, Suzhou, China","institution_ids":["https://openalex.org/I3923682"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027537229","display_name":"Sesia J. Zhao","orcid":null},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Sesia J. Zhao","raw_affiliation_strings":["International School of Business and Finance, Sun Yat-sen University, Zhuhai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International School of Business and Finance, Sun Yat-sen University, Zhuhai, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100376654","display_name":"Matthew Lee","orcid":"https://orcid.org/0000-0001-8190-608X"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Matthew K.O. Lee","raw_affiliation_strings":["Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I168719708"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.1847,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.82760236,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"119","issue":"5","first_page":"993","last_page":"1014"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.8140773773193359},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.5907111763954163},{"id":"https://openalex.org/keywords/unified-theory-of-acceptance-and-use-of-technology","display_name":"Unified theory of acceptance and use of technology","score":0.5539280772209167},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5425742864608765},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5362638235092163},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.45710358023643494},{"id":"https://openalex.org/keywords/extension","display_name":"Extension (predicate logic)","score":0.4315023124217987},{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.42684459686279297},{"id":"https://openalex.org/keywords/controllability","display_name":"Controllability","score":0.42492926120758057},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.4120934009552002},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.38927921652793884},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3878318667411804},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.36685729026794434},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17439666390419006},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1347748041152954},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10546553134918213}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.8140773773193359},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.5907111763954163},{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.5539280772209167},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5425742864608765},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5362638235092163},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.45710358023643494},{"id":"https://openalex.org/C2778029271","wikidata":"https://www.wikidata.org/wiki/Q5421931","display_name":"Extension (predicate logic)","level":2,"score":0.4315023124217987},{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.42684459686279297},{"id":"https://openalex.org/C48209547","wikidata":"https://www.wikidata.org/wiki/Q1331104","display_name":"Controllability","level":2,"score":0.42492926120758057},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.4120934009552002},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.38927921652793884},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3878318667411804},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36685729026794434},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17439666390419006},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1347748041152954},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10546553134918213},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C28826006","wikidata":"https://www.wikidata.org/wiki/Q33521","display_name":"Applied mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-04-2018-0184","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-04-2018-0184","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W1871569267","https://openalex.org/W1923944066","https://openalex.org/W1971255568","https://openalex.org/W1974689173","https://openalex.org/W1977617110","https://openalex.org/W1999806522","https://openalex.org/W2002177316","https://openalex.org/W2008446566","https://openalex.org/W2019483726","https://openalex.org/W2022863521","https://openalex.org/W2023554242","https://openalex.org/W2026055877","https://openalex.org/W2030541985","https://openalex.org/W2034599661","https://openalex.org/W2037086452","https://openalex.org/W2038282135","https://openalex.org/W2047326877","https://openalex.org/W2049735602","https://openalex.org/W2054114487","https://openalex.org/W2059532593","https://openalex.org/W2062769582","https://openalex.org/W2063624917","https://openalex.org/W2068533618","https://openalex.org/W2081089760","https://openalex.org/W2089953433","https://openalex.org/W2098685541","https://openalex.org/W2099263563","https://openalex.org/W2099697766","https://openalex.org/W2108164747","https://openalex.org/W2114683899","https://openalex.org/W2128275256","https://openalex.org/W2132747867","https://openalex.org/W2134884007","https://openalex.org/W2146034820","https://openalex.org/W2159199528","https://openalex.org/W2171515724","https://openalex.org/W2206114644","https://openalex.org/W2294888319","https://openalex.org/W2322632546","https://openalex.org/W2608639226","https://openalex.org/W2752752529","https://openalex.org/W2789197158","https://openalex.org/W3125976894","https://openalex.org/W3126094737"],"related_works":["https://openalex.org/W2946465479","https://openalex.org/W4240382467","https://openalex.org/W2014292795","https://openalex.org/W2261122642","https://openalex.org/W2959418760","https://openalex.org/W2994604000","https://openalex.org/W3136018819","https://openalex.org/W4378227617","https://openalex.org/W3179896381","https://openalex.org/W4220741233"],"abstract_inverted_index":{"Purpose":[0],"The":[1,45,86,96],"advancements":[2],"of":[3,13,28,36,68,113,123,173],"mobile":[4,19,70],"technologies":[5],"and":[6,61,64,107,132,146,149,157,175],"devices":[7],"have":[8],"greatly":[9],"facilitated":[10],"the":[11,23,26,34,59,84,152,165,171],"extension":[12,43,183],"online":[14,74],"services":[15],"from":[16],"web":[17],"to":[18,32,57,81,164,178],"environments.":[20],"Drawing":[21],"on":[22,39,125,135],"categorization":[24],"theory,":[25],"purpose":[27],"this":[29],"paper":[30],"is":[31],"explore":[33],"impact":[35],"perceived":[37,50,105,118,147],"entitativity":[38,51,119],"users\u2019":[40,66,114],"web-mobile":[41,181],"service":[42,182],"behavior.":[44,184],"research":[46],"model":[47],"considers":[48],"how":[49],"serves":[52],"as":[53],"a":[54,130],"category":[55],"cue":[56],"link":[58],"category-":[60,174],"piecemeal-based":[62,176],"processing":[63,177],"shape":[65],"adoption":[67],"extended":[69],"services.":[71],"Design/methodology/approach":[72],"An":[73],"survey":[75],"(":[76],"n":[77],"=552)":[78],"was":[79],"conducted":[80],"empirically":[82],"test":[83],"model.":[85],"data":[87],"were":[88],"analyzed":[89],"by":[90,167],"structural":[91],"equation":[92],"modeling":[93],"approach.":[94],"Findings":[95],"results":[97],"offer":[98],"two":[99],"major":[100],"findings.":[101],"First,":[102],"performance":[103],"expectancy,":[104],"controllability":[106],"subjective":[108,155],"norm":[109,156],"are":[110],"important":[111],"antecedents":[112],"usage":[115,126,136,141,158],"intention.":[116,159],"Second,":[117],"has":[120],"three":[121],"types":[122],"effects":[124],"intention:":[127],"it":[128,138,150],"exerts":[129],"direct":[131],"positive":[133],"influence":[134],"intention;":[137],"indirectly":[139],"facilitates":[140],"intention":[142],"through":[143],"increasing":[144],"PE":[145],"controllability;":[148],"moderates":[151],"relationship":[153],"between":[154],"Originality/value":[160],"This":[161],"study":[162],"contributes":[163],"literature":[166],"taking":[168],"into":[169],"account":[170],"interplay":[172],"understand":[179],"consumers\u2019":[180]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
