{"id":"https://openalex.org/W1985463451","doi":"https://doi.org/10.1108/imds-03-2014-0074","title":"ICT service providers strategies and customer migration","display_name":"ICT service providers strategies and customer migration","publication_year":2014,"publication_date":"2014-08-05","ids":{"openalex":"https://openalex.org/W1985463451","doi":"https://doi.org/10.1108/imds-03-2014-0074","mag":"1985463451"},"language":"en","primary_location":{"id":"doi:10.1108/imds-03-2014-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-03-2014-0074","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079130446","display_name":"Sang-Gun Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I148751991","display_name":"Sogang University","ror":"https://ror.org/056tn4839","country_code":"KR","type":"education","lineage":["https://openalex.org/I148751991"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sang-Gun Lee","raw_affiliation_strings":["Sogang Business School, Sogang University, Seoul, Republic of Korea","Sogang Business School, Sogang University , Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sogang Business School, Sogang University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I148751991"]},{"raw_affiliation_string":"Sogang Business School, Sogang University , Seoul, Republic of Korea","institution_ids":["https://openalex.org/I148751991"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024834851","display_name":"Silvana Trimi","orcid":"https://orcid.org/0000-0002-9482-3731"},"institutions":[{"id":"https://openalex.org/I114395901","display_name":"University of Nebraska\u2013Lincoln","ror":"https://ror.org/043mer456","country_code":"US","type":"education","lineage":["https://openalex.org/I114395901"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Silvana Trimi","raw_affiliation_strings":["Department of Management, University of Nebraska, Lincoln, Nebraska, USA","Department of Management, University of Nebraska-Lincoln, Nebraska, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, University of Nebraska, Lincoln, Nebraska, USA","institution_ids":["https://openalex.org/I114395901"]},{"raw_affiliation_string":"Department of Management, University of Nebraska-Lincoln, Nebraska, USA","institution_ids":["https://openalex.org/I114395901"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069943319","display_name":"Chang-Gyu Yang","orcid":"https://orcid.org/0000-0002-6488-2773"},"institutions":[{"id":"https://openalex.org/I57664883","display_name":"Ajou University","ror":"https://ror.org/03tzb2h73","country_code":"KR","type":"education","lineage":["https://openalex.org/I57664883"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Chang-Gyu Yang","raw_affiliation_strings":["Department of Management Information, Ajou University, Suwon, Republic of Korea","(Department of Management Information, Ajou University, Suwon, Republic of Korea)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Information, Ajou University, Suwon, Republic of Korea","institution_ids":["https://openalex.org/I57664883"]},{"raw_affiliation_string":"(Department of Management Information, Ajou University, Suwon, Republic of Korea)","institution_ids":["https://openalex.org/I57664883"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4202,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.68442262,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"114","issue":"7","first_page":"1036","last_page":"1049"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7122845649719238},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6338275671005249},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.5779322981834412},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5489247441291809},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5289825201034546},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.526776909828186},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5166019201278687},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.512409508228302},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.478166401386261},{"id":"https://openalex.org/keywords/disruptive-innovation","display_name":"Disruptive innovation","score":0.4711659848690033},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4172450602054596},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36519402265548706},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36469605565071106},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.34066468477249146},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.21264880895614624},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19534030556678772},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09211942553520203},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.08425036072731018},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.07724875211715698}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7122845649719238},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6338275671005249},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.5779322981834412},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5489247441291809},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5289825201034546},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.526776909828186},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5166019201278687},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.512409508228302},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.478166401386261},{"id":"https://openalex.org/C2777785971","wikidata":"https://www.wikidata.org/wiki/Q1192297","display_name":"Disruptive innovation","level":2,"score":0.4711659848690033},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4172450602054596},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36519402265548706},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36469605565071106},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.34066468477249146},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.21264880895614624},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19534030556678772},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09211942553520203},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.08425036072731018},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.07724875211715698},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-03-2014-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-03-2014-0074","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6499999761581421,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W1499844555","https://openalex.org/W1519000974","https://openalex.org/W1586422201","https://openalex.org/W1951721333","https://openalex.org/W1970768420","https://openalex.org/W1985749074","https://openalex.org/W1986533269","https://openalex.org/W1987539444","https://openalex.org/W2001362158","https://openalex.org/W2002752754","https://openalex.org/W2008767559","https://openalex.org/W2009050263","https://openalex.org/W2009157866","https://openalex.org/W2011648593","https://openalex.org/W2024856256","https://openalex.org/W2025342615","https://openalex.org/W2054495631","https://openalex.org/W2055086408","https://openalex.org/W2055655726","https://openalex.org/W2067274803","https://openalex.org/W2088239480","https://openalex.org/W2088926908","https://openalex.org/W2096870307","https://openalex.org/W2100396700","https://openalex.org/W2112042732","https://openalex.org/W2118609397","https://openalex.org/W2128399294","https://openalex.org/W2129479611","https://openalex.org/W2154551549","https://openalex.org/W2156633723","https://openalex.org/W2166214587","https://openalex.org/W2616149992","https://openalex.org/W2741893916","https://openalex.org/W3145064279","https://openalex.org/W3149127222","https://openalex.org/W3178018057"],"related_works":["https://openalex.org/W1973295013","https://openalex.org/W1561149111","https://openalex.org/W2124748206","https://openalex.org/W2590792952","https://openalex.org/W2181623232","https://openalex.org/W2909201563","https://openalex.org/W3017474797","https://openalex.org/W4210844823","https://openalex.org/W199631057","https://openalex.org/W2567141766"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,19,44,73],"The":[2,45],"purpose":[3],"of":[4,51],"this":[5,28],"paper":[6],"is":[7],"to":[8],"investigate":[9],"how":[10,31],"ICT":[11],"service":[12,88],"providers\u2019":[13,89],"strategies":[14],"affect":[15],"customer":[16,36,77],"migration.":[17],"Design/methodology/approach":[18],"Using":[20],"a":[21,49,58],"simulation":[22],"approach":[23],"and":[24,38],"the":[25,40,70,81],"agent-based":[26],"model,":[27],"research":[29],"explores":[30],"an":[32],"incremental":[33],"technology":[34,53],"affects":[35],"migration":[37,78],"changes":[39],"market":[41,63,85],"structure.":[42],"Findings":[43],"authors":[46],"found":[47],"that":[48],"strategy":[50],"disruptive":[52],"innovation":[54],"not":[55],"only":[56],"helps":[57],"follower":[59],"company":[60],"increase":[61],"its":[62],"share,":[64],"but":[65],"it":[66],"also":[67],"completely":[68],"disrupts":[69],"market.":[71],"Originality/value":[72],"This":[74],"study":[75],"investigates":[76],"patterns":[79],"in":[80],"saturated":[82],"mobile":[83],"telecommunication":[84],"based":[86],"on":[87],"strategies.":[90]},"counts_by_year":[{"year":2020,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
