{"id":"https://openalex.org/W2973003719","doi":"https://doi.org/10.1108/imds-01-2019-0011","title":"What determines customers\u2019 continuance intention of FinTech? Evidence from YuEbao","display_name":"What determines customers\u2019 continuance intention of FinTech? Evidence from YuEbao","publication_year":2019,"publication_date":"2019-09-09","ids":{"openalex":"https://openalex.org/W2973003719","doi":"https://doi.org/10.1108/imds-01-2019-0011","mag":"2973003719"},"language":"en","primary_location":{"id":"doi:10.1108/imds-01-2019-0011","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-01-2019-0011","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101634974","display_name":"Zhenning Wang","orcid":"https://orcid.org/0000-0003-3831-987X"},"institutions":[{"id":"https://openalex.org/I4210108113","display_name":"Yango University","ror":"https://ror.org/01eqh1863","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210108113"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhenning Wang","raw_affiliation_strings":["Business School, Yango University, Fuzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Yango University, Fuzhou, China","institution_ids":["https://openalex.org/I4210108113"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057608245","display_name":"Zhengzhi Guan","orcid":"https://orcid.org/0000-0003-3399-7954"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhengzhi (Gordon) GUAN","raw_affiliation_strings":["Faculty of Business, University of Nottingham, Ningbo, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013874808","display_name":"Fangfang Hou","orcid":"https://orcid.org/0000-0001-9647-6166"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Fangfang Hou","raw_affiliation_strings":["Nottingham University Business School, University of Nottingham, Ningbo, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nottingham University Business School, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073777107","display_name":"Boying Li","orcid":"https://orcid.org/0000-0001-7875-2323"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Boying Li","raw_affiliation_strings":["Nottingham University Business School, University of Nottingham, Ningbo, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nottingham University Business School, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052184824","display_name":"Wangyue Zhou","orcid":"https://orcid.org/0000-0002-4378-4816"},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wangyue Zhou","raw_affiliation_strings":["School of Foreign Languages, Zhejiang University of Finance and Economics, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Foreign Languages, Zhejiang University of Finance and Economics, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":16.8005,"has_fulltext":false,"cited_by_count":123,"citation_normalized_percentile":{"value":0.9906042,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"119","issue":"8","first_page":"1625","last_page":"1637"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.8011093139648438},{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.6874900460243225},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5836194157600403},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46735548973083496},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.46684229373931885},{"id":"https://openalex.org/keywords/situational-ethics","display_name":"Situational ethics","score":0.45280906558036804},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4322260618209839},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4097142815589905},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.39944738149642944},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2625330090522766},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.250582754611969},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12283313274383545}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8011093139648438},{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.6874900460243225},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5836194157600403},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46735548973083496},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.46684229373931885},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.45280906558036804},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4322260618209839},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4097142815589905},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.39944738149642944},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2625330090522766},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.250582754611969},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12283313274383545},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/imds-01-2019-0011","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-01-2019-0011","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W9715319","https://openalex.org/W42250804","https://openalex.org/W151642688","https://openalex.org/W309162981","https://openalex.org/W1482210726","https://openalex.org/W1492586516","https://openalex.org/W1508655453","https://openalex.org/W1548438220","https://openalex.org/W1574235309","https://openalex.org/W1587653675","https://openalex.org/W1721421031","https://openalex.org/W1755880734","https://openalex.org/W1950985224","https://openalex.org/W1976494717","https://openalex.org/W1983976677","https://openalex.org/W1984588326","https://openalex.org/W1985419904","https://openalex.org/W2005933613","https://openalex.org/W2035003334","https://openalex.org/W2038997706","https://openalex.org/W2041252375","https://openalex.org/W2044016214","https://openalex.org/W2047087117","https://openalex.org/W2053746606","https://openalex.org/W2070259589","https://openalex.org/W2071342046","https://openalex.org/W2071680986","https://openalex.org/W2073205321","https://openalex.org/W2075642635","https://openalex.org/W2082357998","https://openalex.org/W2093548531","https://openalex.org/W2110078189","https://openalex.org/W2118502934","https://openalex.org/W2130801612","https://openalex.org/W2141119748","https://openalex.org/W2142175015","https://openalex.org/W2143625851","https://openalex.org/W2145691096","https://openalex.org/W2148097819","https://openalex.org/W2190075154","https://openalex.org/W2410201620","https://openalex.org/W2480432376","https://openalex.org/W2498403968","https://openalex.org/W2619582295","https://openalex.org/W2763518769","https://openalex.org/W2779704869","https://openalex.org/W2788984615","https://openalex.org/W2799331516","https://openalex.org/W3121775323","https://openalex.org/W3123477036","https://openalex.org/W4230637740"],"related_works":["https://openalex.org/W4251771709","https://openalex.org/W1575995895","https://openalex.org/W4200403077","https://openalex.org/W2163870992","https://openalex.org/W2294757943","https://openalex.org/W1971474803","https://openalex.org/W3173986262","https://openalex.org/W2386329319","https://openalex.org/W2770780982","https://openalex.org/W4322744319"],"abstract_inverted_index":{"Purpose":[0],"The":[1,146,209],"purpose":[2],"of":[3,11,22,28,65,90,116,130,175,189,205,211,237,270,278,293,310],"this":[4,212],"paper":[5],"is":[6,54,61],"to":[7,86,101,219,222,243,266],"investigate":[8],"the":[9,19,26,57,88,91,103,128,149,172,187,202,235,241,260,267,275],"effects":[10,277],"trust":[12,47,131,176,178,190,271,279,294],"in":[13,45,48,68,107,132,170,179,191,201,280],"service":[14,49,108,180,192,231,281],"and":[15,25,34,37,42,50,76,109,123,136,159,162,167,181,193,250,282,288,299],"structural":[16,51,96,110,141,182,194],"assurance":[17,111,142,195,284],"on":[18,196,285],"continuance":[20,114,199,286,308],"intention":[21,115,200,287],"FinTech":[23,66,117,226,311],"services,":[24],"roles":[27,151],"technical":[29,154,298],"factors":[30,39,155,164],"(i.e.":[31,40,156,165,177],"situational":[32,121,157],"normality":[33,122,158],"system":[35,160,242],"quality)":[36,161],"social":[38,163,300],"herding":[41,135,166],"subjective":[43,124,137,168],"norm)":[44,169],"developing":[46,171],"assurance.":[52],"YuEbao":[53],"selected":[55],"as":[56,59],"subject":[58],"it":[60],"a":[62,77],"representative":[63],"example":[64],"services":[67],"China.":[69],"Design/methodology/approach":[70],"A":[71],"survey":[72],"questionnaire":[73],"was":[74,84,99],"deployed":[75],"ten-point":[78],"sliding":[79],"scale":[80],"with":[81,246],"two-decimal":[82],"points":[83],"applied":[85],"improve":[87,234],"accuracy":[89],"questionnaire.":[92],"Partial":[93],"least":[94],"squares":[95],"equation":[97],"modeling":[98],"used":[100,216],"analyze":[102],"data.":[104],"Findings":[105],"Trust":[106],"can":[112,126,139,214,233],"encourage":[113,220,229],"service.":[118,133,261],"System":[119],"quality,":[120],"norm":[125,138],"boost":[127],"development":[129],"Both":[134],"affect":[140],"significantly.":[143],"Research":[144],"limitations/implications":[145],"study":[147,213,264],"highlights":[148],"important":[150],"played":[152],"by":[153,217,273],"two":[173,291],"levels":[174,292],"assurance).":[183],"It":[184,302],"also":[185,258],"validates":[186],"influences":[188],"encouraging":[197],"customers\u2019":[198,247,307],"novel":[203],"context":[204],"FinTech.":[206],"Practical":[207],"implications":[208],"findings":[210],"be":[215,244],"practitioners":[218],"customers":[221,252],"continue":[223],"using":[224,248,259],"their":[225,238,254],"services.":[227,312],"To":[228],"continuance,":[230],"providers":[232],"quality":[236],"system,":[239],"design":[240],"aligned":[245],"habits":[249],"show":[251],"that":[253],"close":[255],"friends":[256],"are":[257,295],"Originality/value":[262],"This":[263],"adds":[265],"existing":[268],"body":[269],"literature":[272],"investigating":[274],"direct":[276],"structure":[283],"how":[289],"these":[290],"developed":[296],"from":[297],"aspects.":[301],"generates":[303],"interesting":[304],"insights":[305],"into":[306],"behavior":[309]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":20},{"year":2024,"cited_by_count":20},{"year":2023,"cited_by_count":32},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1}],"updated_date":"2026-08-11T07:18:39.950985","created_date":"2025-10-10T00:00:00"}