{"id":"https://openalex.org/W3043369688","doi":"https://doi.org/10.1108/ijwis-04-2020-0021","title":"The factors influencing customer loyalty in social commerce platform: variety-seeking and social impact perspective","display_name":"The factors influencing customer loyalty in social commerce platform: variety-seeking and social impact perspective","publication_year":2020,"publication_date":"2020-07-14","ids":{"openalex":"https://openalex.org/W3043369688","doi":"https://doi.org/10.1108/ijwis-04-2020-0021","mag":"3043369688"},"language":"en","primary_location":{"id":"doi:10.1108/ijwis-04-2020-0021","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijwis-04-2020-0021","pdf_url":null,"source":{"id":"https://openalex.org/S145159096","display_name":"International Journal of Web Information Systems","issn_l":"1744-0084","issn":["1744-0084","1744-0092"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Web Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012650861","display_name":"Yonathan Dri Handarkho","orcid":"https://orcid.org/0000-0002-2789-5524"},"institutions":[{"id":"https://openalex.org/I4210114028","display_name":"Atma Jaya University Yogyakarta","ror":"https://ror.org/01gmyr425","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210114028"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Yonathan Dri Handarkho","raw_affiliation_strings":["Department of Informatics, Universitas Atma Jaya Yogyakarta, Yogyakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, Universitas Atma Jaya Yogyakarta, Yogyakarta, Indonesia","institution_ids":["https://openalex.org/I4210114028"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5012650861"],"corresponding_institution_ids":["https://openalex.org/I4210114028"],"apc_list":null,"apc_paid":null,"fwci":4.0299,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.9447786,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"16","issue":"4","first_page":"369","last_page":"386"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.708146333694458},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6276026964187622},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6058036088943481},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5358527898788452},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.5294382572174072},{"id":"https://openalex.org/keywords/herd-behavior","display_name":"Herd behavior","score":0.5034579634666443},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4582767188549042},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.45462560653686523},{"id":"https://openalex.org/keywords/variable","display_name":"Variable (mathematics)","score":0.45099568367004395},{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.44827908277511597},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.37345021963119507},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3619684875011444},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34414613246917725},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2500306963920593},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13283804059028625},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07028818130493164}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.708146333694458},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6276026964187622},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6058036088943481},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5358527898788452},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5294382572174072},{"id":"https://openalex.org/C102235558","wikidata":"https://www.wikidata.org/wiki/Q1609678","display_name":"Herd behavior","level":3,"score":0.5034579634666443},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4582767188549042},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.45462560653686523},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.45099568367004395},{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.44827908277511597},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37345021963119507},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3619684875011444},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34414613246917725},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2500306963920593},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13283804059028625},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07028818130493164},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C177605951","wikidata":"https://www.wikidata.org/wiki/Q1484503","display_name":"Herding","level":2,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C97137747","wikidata":"https://www.wikidata.org/wiki/Q38112","display_name":"Forestry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijwis-04-2020-0021","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijwis-04-2020-0021","pdf_url":null,"source":{"id":"https://openalex.org/S145159096","display_name":"International Journal of Web Information Systems","issn_l":"1744-0084","issn":["1744-0084","1744-0092"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Web Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"No poverty","score":0.6000000238418579,"id":"https://metadata.un.org/sdg/1"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W42250804","https://openalex.org/W116282327","https://openalex.org/W1482210726","https://openalex.org/W1526362058","https://openalex.org/W1965619454","https://openalex.org/W1987258130","https://openalex.org/W2023801818","https://openalex.org/W2026639877","https://openalex.org/W2043498068","https://openalex.org/W2043922135","https://openalex.org/W2044931279","https://openalex.org/W2074972288","https://openalex.org/W2075653046","https://openalex.org/W2081155210","https://openalex.org/W2081733718","https://openalex.org/W2098940738","https://openalex.org/W2198038816","https://openalex.org/W2285811434","https://openalex.org/W2293041047","https://openalex.org/W2293148323","https://openalex.org/W2306751325","https://openalex.org/W2308996127","https://openalex.org/W2515121546","https://openalex.org/W2515702157","https://openalex.org/W2524459589","https://openalex.org/W2568300346","https://openalex.org/W2602193642","https://openalex.org/W2606200452","https://openalex.org/W2607340987","https://openalex.org/W2611053600","https://openalex.org/W2685895353","https://openalex.org/W2743086073","https://openalex.org/W2756929409","https://openalex.org/W2770668744","https://openalex.org/W2772233004","https://openalex.org/W2790306859","https://openalex.org/W2792445075","https://openalex.org/W2793886885","https://openalex.org/W2794161995","https://openalex.org/W2800516832","https://openalex.org/W2804938766","https://openalex.org/W2869778986","https://openalex.org/W2888705718","https://openalex.org/W2889615594","https://openalex.org/W2892297761","https://openalex.org/W2898669491","https://openalex.org/W2901229590","https://openalex.org/W2903353417","https://openalex.org/W2934708425","https://openalex.org/W2939330463","https://openalex.org/W2945821123","https://openalex.org/W2960336090","https://openalex.org/W3125976894","https://openalex.org/W4235678817","https://openalex.org/W4242626507"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W2141148255","https://openalex.org/W3113150333","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"Purpose":[0],"This":[1,141],"study":[2,142],"aims":[3],"to":[4,22,53,69,126,179,181],"address":[5],"the":[6,20,24,32,35,41,50,67,104,111,115,133,137,173],"factors":[7,42],"influencing":[8],"customer":[9,153],"loyalty":[10,47],"in":[11,91,148],"social":[12,28],"commerce":[13],"(SC)":[14],"sites":[15],"from":[16,48,145],"different":[17,144],"standpoints":[18],"with":[19,172],"intention":[21,68],"use":[23],"\u201cvariety-seeking\u201d":[25],"perspective":[26],"and":[27,77,100,122,170],"impact":[29],"theory":[30],"as":[31],"foundation":[33],"of":[34,44,63,89,103,114,166],"theoretical":[36,59],"model.":[37],"Specifically,":[38],"it":[39],"examined":[40],"capable":[43,165],"diverting":[45,167],"user":[46,168],"using":[49],"current":[51,174],"platform":[52],"other":[54],"SC":[55,90,175],"sites.":[56],"Design/methodology/approach":[57],"The":[58,94],"model":[60,83],"developed":[61],"consists":[62],"five":[64],"factors,":[65],"including":[66],"switch,":[70],"perceived":[71,116],"herd":[72,117],"behavior,":[73],"life":[74],"events,":[75],"satiation":[76],"hedonic":[78],"motivation.":[79],"However,":[80],"this":[81],"proposed":[82],"was":[84],"validated":[85],"by":[86,160],"568":[87],"users":[88],"Indonesia.":[92],"Findings":[93],"result":[95],"showed":[96],"that":[97],"all":[98],"direct":[99,112,134],"indirect":[101],"predictors":[102],"dependent":[105,138],"variable":[106],"were":[107,124],"statistically":[108],"significant":[109,129],"except":[110],"effect":[113,131],"behavior.":[118],"Meanwhile,":[119],"age,":[120],"income,":[121],"experience":[123],"found":[125],"have":[127],"a":[128,162],"moderating":[130],"on":[132,136,152],"influence":[135],"variable.":[139],"Originality/value":[140],"is":[143],"previous":[146],"studies":[147],"SC,":[149],"which":[150,177],"focused":[151],"loyalty.":[154],"It":[155],"makes":[156],"an":[157],"alternative":[158],"approach":[159],"investigating":[161],"\u201cnegative\u201d":[163],"factor":[164],"attention":[169],"commitment":[171],"platform,":[176],"leads":[178],"switching":[180],"another":[182],"SC.":[183]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2}],"updated_date":"2026-08-12T21:12:35.861297","created_date":"2025-10-10T00:00:00"}