{"id":"https://openalex.org/W2763430020","doi":"https://doi.org/10.1108/ics-09-2016-0074","title":"Understanding of e-service security dimensions and its effect on quality and intention to use","display_name":"Understanding of e-service security dimensions and its effect on quality and intention to use","publication_year":2017,"publication_date":"2017-10-03","ids":{"openalex":"https://openalex.org/W2763430020","doi":"https://doi.org/10.1108/ics-09-2016-0074","mag":"2763430020"},"language":"en","primary_location":{"id":"doi:10.1108/ics-09-2016-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ics-09-2016-0074","pdf_url":null,"source":{"id":"https://openalex.org/S4210195545","display_name":"Information and Computer Security","issn_l":"2056-4961","issn":["2056-4961","2056-497X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Computer Security","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081423238","display_name":"Hamed Taherdoost","orcid":"https://orcid.org/0000-0002-6503-6739"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Hamed Taherdoost","raw_affiliation_strings":["Hamta Group, Kuala Lumpur, Malaysia"],"affiliations":[{"raw_affiliation_string":"Hamta Group, Kuala Lumpur, Malaysia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5081423238"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.9432,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.97487725,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"25","issue":"5","first_page":"535","last_page":"559"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5448342561721802},{"id":"https://openalex.org/keywords/lisrel","display_name":"LISREL","score":0.49439454078674316},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48480358719825745},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47410231828689575},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.45952755212783813},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.45858025550842285},{"id":"https://openalex.org/keywords/information-security","display_name":"Information security","score":0.42323198914527893},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4181833267211914},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.40303558111190796},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3150455355644226},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19488996267318726},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.17691686749458313}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5448342561721802},{"id":"https://openalex.org/C119002697","wikidata":"https://www.wikidata.org/wiki/Q3376999","display_name":"LISREL","level":3,"score":0.49439454078674316},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48480358719825745},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47410231828689575},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.45952755212783813},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45858025550842285},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.42323198914527893},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4181833267211914},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.40303558111190796},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3150455355644226},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19488996267318726},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17691686749458313},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ics-09-2016-0074","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ics-09-2016-0074","pdf_url":null,"source":{"id":"https://openalex.org/S4210195545","display_name":"Information and Computer Security","issn_l":"2056-4961","issn":["2056-4961","2056-497X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Computer Security","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.6000000238418579}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":92,"referenced_works":["https://openalex.org/W37159247","https://openalex.org/W116282327","https://openalex.org/W141688559","https://openalex.org/W274468551","https://openalex.org/W296214989","https://openalex.org/W585582522","https://openalex.org/W1501466005","https://openalex.org/W1602803502","https://openalex.org/W1606845993","https://openalex.org/W1721421031","https://openalex.org/W1746336329","https://openalex.org/W1805999302","https://openalex.org/W1963520761","https://openalex.org/W1970951430","https://openalex.org/W1971684258","https://openalex.org/W1976348010","https://openalex.org/W1976793895","https://openalex.org/W1977775666","https://openalex.org/W1977918677","https://openalex.org/W1983600202","https://openalex.org/W1984063556","https://openalex.org/W1986915443","https://openalex.org/W1987258130","https://openalex.org/W1987358418","https://openalex.org/W1997320786","https://openalex.org/W2002136917","https://openalex.org/W2006765054","https://openalex.org/W2008844726","https://openalex.org/W2018201949","https://openalex.org/W2021773989","https://openalex.org/W2022476284","https://openalex.org/W2023667477","https://openalex.org/W2024957958","https://openalex.org/W2025582026","https://openalex.org/W2030180774","https://openalex.org/W2030214895","https://openalex.org/W2031889621","https://openalex.org/W2034798257","https://openalex.org/W2037997748","https://openalex.org/W2041963641","https://openalex.org/W2044733189","https://openalex.org/W2046621548","https://openalex.org/W2056083608","https://openalex.org/W2056298598","https://openalex.org/W2057876936","https://openalex.org/W2059210582","https://openalex.org/W2059797076","https://openalex.org/W2060433238","https://openalex.org/W2061573580","https://openalex.org/W2062345585","https://openalex.org/W2064305130","https://openalex.org/W2064323125","https://openalex.org/W2068098306","https://openalex.org/W2069861487","https://openalex.org/W2071666535","https://openalex.org/W2073850260","https://openalex.org/W2084035166","https://openalex.org/W2085389299","https://openalex.org/W2088178370","https://openalex.org/W2092020365","https://openalex.org/W2097860222","https://openalex.org/W2099078684","https://openalex.org/W2102710958","https://openalex.org/W2108184876","https://openalex.org/W2108909630","https://openalex.org/W2110381745","https://openalex.org/W2111020527","https://openalex.org/W2111617027","https://openalex.org/W2118016181","https://openalex.org/W2118934859","https://openalex.org/W2133097426","https://openalex.org/W2143299545","https://openalex.org/W2149608872","https://openalex.org/W2158018839","https://openalex.org/W2165339235","https://openalex.org/W2165812483","https://openalex.org/W2169124776","https://openalex.org/W2169513903","https://openalex.org/W2186691591","https://openalex.org/W2338545932","https://openalex.org/W2509777947","https://openalex.org/W2542514274","https://openalex.org/W2592870034","https://openalex.org/W2902799623","https://openalex.org/W2991651364","https://openalex.org/W3015634246","https://openalex.org/W4231490698","https://openalex.org/W4235678817","https://openalex.org/W4238505817","https://openalex.org/W4243667233","https://openalex.org/W4255691726","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1968285868","https://openalex.org/W2361537546","https://openalex.org/W2394469137","https://openalex.org/W1982368258","https://openalex.org/W2248758212","https://openalex.org/W2509238677","https://openalex.org/W2380891288","https://openalex.org/W1999719362","https://openalex.org/W2351081408","https://openalex.org/W1995453970"],"abstract_inverted_index":{"Purpose":[0],"Security":[1],"has":[2],"been":[3,185],"a":[4,21,78,204,235],"critical":[5],"matter":[6],"in":[7,30,136,155,245],"the":[8,31,49,64,88,115,139,175,214,220,242,251],"development":[9],"of":[10,15,33,66,81,90,100,132,142,151,158,177,191,217,222,253,258],"electronic":[11],"services.":[12],"The":[13],"purpose":[14],"this":[16,246,249],"research":[17],"is":[18,60,71,84,111,146,162,179,234,264],"to":[19,24,43,48,62,86,113,168,210,237],"develop":[20],"new":[22],"model":[23],"help":[25],"e-service":[26,34,82,101,170,178],"practitioners":[27],"and":[28,36,41,103,128,193,226,261],"researchers":[29],"evaluation":[32],"security":[35,52,67,83,91,135,152,201,221,254,260,263],"its":[37],"effect":[38],"on":[39,74,187,241],"quality":[40,176],"intention":[42,209],"use":[44,169,211],"e-services.":[45,212],"Design/methodology/approach":[46],"According":[47],"literature,":[50],"13":[51],"dimensions":[53,92],"are":[54,130],"extracted.":[55],"Then,":[56],"exploratory":[57],"factor":[58,206],"analysis":[59],"applied":[61,112],"reduce":[63],"number":[65],"dimensions.":[68],"This":[69],"step":[70],"implemented":[72],"based":[73],"end-users\u2019":[75],"perception.":[76],"Afterward,":[77],"hierarchical":[79],"structure":[80],"established":[85],"calculate":[87],"weights":[89],"applying":[93],"analytical":[94],"hierarchy":[95],"process":[96],"method":[97],"by":[98],"contribution":[99],"experts":[102],"providers.":[104],"Finally,":[105],"structural":[106],"equation":[107],"modeling":[108],"using":[109],"LISREL":[110],"test":[114],"proposed":[116],"theoretical":[117],"model.":[118],"Findings":[119],"Results":[120],"indicates":[121],"that":[122,148,164,174],"confidentiality,":[123],"integrity,":[124],"privacy,":[125],"authentication,":[126],"non-repudiation":[127],"availability":[129],"antecedents":[131],"consumers\u2019":[133],"perceived":[134,143],"e-service.":[137],"Considering":[138,213],"high":[140],"significance":[141],"security,":[144],"it":[145,161,228],"concluded":[147],"enhanced":[149],"feelings":[150],"will":[153,166],"result":[154],"improved":[156],"perception":[157,202],"quality.":[159],"Furthermore,":[160],"found":[163],"users":[165,218],"intend":[167],"if":[171],"they":[172],"feel":[173],"high.":[180],"Originality/value":[181],"Few":[182],"studies":[183,240],"have":[184,197],"done":[186],"users\u2019":[188,200,208],"adoption":[189,231],"behaviors":[190],"e-services":[192],"even":[194],"those":[195],"few":[196],"not":[198],"investigated":[199],"as":[203],"major":[205],"affecting":[207],"increasing":[215],"concerns":[216],"about":[219],"their":[223,230],"personal":[224],"information":[225],"how":[227],"affects":[229],"behaviors,":[232],"there":[233],"need":[236],"conduct":[238],"more":[239],"factors":[243],"involved":[244],"procedure.":[247],"In":[248],"study,":[250],"concept":[252],"from":[255],"both":[256],"perspective":[257],"objective":[259],"subjective":[262],"evaluated.":[265]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":3}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
