{"id":"https://openalex.org/W3014751830","doi":"https://doi.org/10.1108/el-09-2019-0208","title":"What influences online reviews\u2019 perceived information quality?","display_name":"What influences online reviews\u2019 perceived information quality?","publication_year":2020,"publication_date":"2020-03-31","ids":{"openalex":"https://openalex.org/W3014751830","doi":"https://doi.org/10.1108/el-09-2019-0208","mag":"3014751830"},"language":"en","primary_location":{"id":"doi:10.1108/el-09-2019-0208","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-09-2019-0208","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102987129","display_name":"Linlin Zhu","orcid":"https://orcid.org/0000-0003-1166-5166"},"institutions":[{"id":"https://openalex.org/I194450716","display_name":"Jilin University","ror":"https://ror.org/00js3aw79","country_code":"CN","type":"education","lineage":["https://openalex.org/I194450716"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Linlin Zhu","raw_affiliation_strings":["School of Management, Jilin University, Changchun, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Jilin University, Changchun, China","institution_ids":["https://openalex.org/I194450716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100317902","display_name":"He Li","orcid":"https://orcid.org/0000-0003-0830-0844"},"institutions":[{"id":"https://openalex.org/I194450716","display_name":"Jilin University","ror":"https://ror.org/00js3aw79","country_code":"CN","type":"education","lineage":["https://openalex.org/I194450716"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"He Li","raw_affiliation_strings":["School of Management, Jilin University, Changchun, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Jilin University, Changchun, China","institution_ids":["https://openalex.org/I194450716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082039703","display_name":"Wu He","orcid":"https://orcid.org/0000-0002-4699-7710"},"institutions":[{"id":"https://openalex.org/I4210133369","display_name":"Decision Sciences (United States)","ror":"https://ror.org/03gcvf773","country_code":"US","type":"company","lineage":["https://openalex.org/I4210133369"]},{"id":"https://openalex.org/I81365321","display_name":"Old Dominion University","ror":"https://ror.org/04zjtrb98","country_code":"US","type":"education","lineage":["https://openalex.org/I81365321"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wu He","raw_affiliation_strings":["Department of Information Technology and Decision Sciences, Old Dominion University, Norfolk, Virginia, USA"],"affiliations":[{"raw_affiliation_string":"Department of Information Technology and Decision Sciences, Old Dominion University, Norfolk, Virginia, USA","institution_ids":["https://openalex.org/I81365321","https://openalex.org/I4210133369"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112515311","display_name":"Chuang Hong","orcid":"https://orcid.org/0000-0002-9853-0784"},"institutions":[{"id":"https://openalex.org/I194450716","display_name":"Jilin University","ror":"https://ror.org/00js3aw79","country_code":"CN","type":"education","lineage":["https://openalex.org/I194450716"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chuang Hong","raw_affiliation_strings":["School of Management, Jilin University, Changchun, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Jilin University, Changchun, China","institution_ids":["https://openalex.org/I194450716"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5102987129"],"corresponding_institution_ids":["https://openalex.org/I194450716"],"apc_list":null,"apc_paid":null,"fwci":7.2523,"has_fulltext":false,"cited_by_count":46,"citation_normalized_percentile":{"value":0.97005533,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"38","issue":"2","first_page":"273","last_page":"296"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6554406881332397},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6386737823486328},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6023553609848022},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5988917350769043},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4946291148662567},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.43074941635131836},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.3437615633010864},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33406946063041687},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.21426516771316528},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12879446148872375},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10490170121192932}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6554406881332397},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6386737823486328},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6023553609848022},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5988917350769043},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4946291148662567},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43074941635131836},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3437615633010864},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33406946063041687},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.21426516771316528},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12879446148872375},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10490170121192932},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/el-09-2019-0208","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-09-2019-0208","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W1064650781","https://openalex.org/W1494312746","https://openalex.org/W1539896512","https://openalex.org/W1567491469","https://openalex.org/W1605448959","https://openalex.org/W1721421031","https://openalex.org/W1966503997","https://openalex.org/W1999359683","https://openalex.org/W2003653478","https://openalex.org/W2005428477","https://openalex.org/W2014036961","https://openalex.org/W2027680682","https://openalex.org/W2028538363","https://openalex.org/W2033276496","https://openalex.org/W2039808961","https://openalex.org/W2046279784","https://openalex.org/W2047928068","https://openalex.org/W2058559948","https://openalex.org/W2063825102","https://openalex.org/W2082092096","https://openalex.org/W2098173428","https://openalex.org/W2108752510","https://openalex.org/W2126274682","https://openalex.org/W2138752966","https://openalex.org/W2156458696","https://openalex.org/W2158810025","https://openalex.org/W2169737976","https://openalex.org/W2326945830","https://openalex.org/W2364529976","https://openalex.org/W2474414920","https://openalex.org/W2585707601","https://openalex.org/W2601740289","https://openalex.org/W2610118391","https://openalex.org/W2753859966","https://openalex.org/W2794681491","https://openalex.org/W2801315249","https://openalex.org/W3124679280","https://openalex.org/W3124946654","https://openalex.org/W3125756404"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W4384700245","https://openalex.org/W2119355372","https://openalex.org/W3195368266","https://openalex.org/W2392527696","https://openalex.org/W758085473","https://openalex.org/W2185400805","https://openalex.org/W2112559997","https://openalex.org/W2401536604"],"abstract_inverted_index":{"Purpose":[0],"Online":[1],"reviews":[2,31,141,192,202,246],"presented":[3],"in":[4,45,70,241],"the":[5,20,27,43,46,55,85,135,174,186,197,207,217,234,237,242],"format":[6],"of":[7,22,29,37,50,78,87,139,176,190,200,219,221,236,244,257],"multimedia":[8,23],"information,":[9],"such":[10],"as":[11],"pictures":[12],"and":[13,61,99,106,121,155,203,225,248],"videos,":[14],"continue":[15],"to":[16,41,205,231,249],"emerge,":[17],"but":[18],"whether":[19],"richness":[21,57,105,145,239],"information":[24,48,56,104,114,130,137,144,150,163,188,214,238,252],"can":[25],"enforce":[26],"quality":[28,49,138,189,215,253],"online":[30,51,140,180,191,201,245],"has":[32,169],"remained":[33],"uncertain.":[34],"The":[35,91,228],"purpose":[36,86],"this":[38],"paper":[39,168,184],"is":[40,66,146],"examine":[42],"differences":[44],"perceived":[47,113,129,136,162,187,213,251],"reviews,":[52],"based":[53],"on":[54,112,128,161,185,196],"theory,":[58],"emotional":[59,101,123,153,223],"polarity":[60,124,154,224],"product":[62,107,118,156,226],"type.":[63,227],"Design/methodology/approach":[64],"This":[65,167,183],"a":[67,255],"Web-based":[68],"experiment":[69],"which":[71],"12":[72],"groups":[73],"constructed":[74],"at":[75],"different":[76,97,103,110,117,126,149,152,159,210],"levels":[77],"these":[79],"three":[80],"factors":[81],"were":[82],"designed":[83],"for":[84,116,173,179,212],"obtaining":[88],"data.":[89],"Findings":[90],"study":[92,229],"results":[93],"show":[94],"that":[95],"under":[96,148,216],"positive":[98,120],"negative":[100,122],"polarities,":[102],"types":[108,157],"have":[109,125,158],"effects":[111,127,160],"quality;":[115],"types,":[119],"quality.":[131,164],"For":[132],"\u201csearch\u201d":[133],"products,":[134],"with":[142],"low":[143],"high;":[147],"richness,":[151],"Practical":[165],"implications":[166],"important":[170],"practical":[171],"significance":[172],"management":[175],"e-commerce":[177],"platforms":[178],"reviews.":[181],"Originality/value":[182],"puts":[193],"more":[194],"focus":[195],"formal":[198],"features":[199],"aims":[204],"discover":[206],"relationships":[208],"between":[209],"directions":[211],"impact":[218],"interaction":[220],"formats,":[222],"hopes":[230],"further":[232],"strengthen":[233],"application":[235],"theory":[240],"field":[243],"research":[247],"measure":[250],"from":[254],"variety":[256],"aspects.":[258]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-03-14T08:43:22.919905","created_date":"2025-10-10T00:00:00"}