{"id":"https://openalex.org/W2605418388","doi":"https://doi.org/10.1108/el-02-2015-0022","title":"Library performance evaluation in a dynamic environment using patron satisfaction","display_name":"Library performance evaluation in a dynamic environment using patron satisfaction","publication_year":2017,"publication_date":"2017-04-03","ids":{"openalex":"https://openalex.org/W2605418388","doi":"https://doi.org/10.1108/el-02-2015-0022","mag":"2605418388"},"language":"en","primary_location":{"id":"doi:10.1108/el-02-2015-0022","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-02-2015-0022","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109220002","display_name":"Yahia Zare Mehrjerdi","orcid":null},"institutions":[{"id":"https://openalex.org/I112536369","display_name":"Yazd University","ror":"https://ror.org/02x99ac45","country_code":"IR","type":"education","lineage":["https://openalex.org/I112536369"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Yahia Zare Mehrjerdi","raw_affiliation_strings":["Industrial Engineering Department, Yazd University, Yazed, Islamic Republic of Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Industrial Engineering Department, Yazd University, Yazed, Islamic Republic of Iran","institution_ids":["https://openalex.org/I112536369"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5109220002"],"corresponding_institution_ids":["https://openalex.org/I112536369"],"apc_list":null,"apc_paid":null,"fwci":3.4775,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.93863303,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"35","issue":"2","first_page":"374","last_page":"390"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9304999709129333,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/causal-loop-diagram","display_name":"Causal loop diagram","score":0.8416882157325745},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6999328136444092},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6430423259735107},{"id":"https://openalex.org/keywords/system-dynamics","display_name":"System dynamics","score":0.6171751022338867},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.48512277007102966},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4670758545398712},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4391224682331085},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.426266074180603},{"id":"https://openalex.org/keywords/industrial-engineering","display_name":"Industrial engineering","score":0.3821754455566406},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15458178520202637},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1044878363609314},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.08657878637313843},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08503949642181396}],"concepts":[{"id":"https://openalex.org/C144400606","wikidata":"https://www.wikidata.org/wiki/Q2412982","display_name":"Causal loop diagram","level":3,"score":0.8416882157325745},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6999328136444092},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6430423259735107},{"id":"https://openalex.org/C77405623","wikidata":"https://www.wikidata.org/wiki/Q598451","display_name":"System dynamics","level":2,"score":0.6171751022338867},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.48512277007102966},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4670758545398712},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4391224682331085},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.426266074180603},{"id":"https://openalex.org/C13736549","wikidata":"https://www.wikidata.org/wiki/Q4489420","display_name":"Industrial engineering","level":1,"score":0.3821754455566406},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15458178520202637},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1044878363609314},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.08657878637313843},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08503949642181396},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/el-02-2015-0022","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-02-2015-0022","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W14319460","https://openalex.org/W192106917","https://openalex.org/W235251829","https://openalex.org/W1492231509","https://openalex.org/W1494312746","https://openalex.org/W1502170040","https://openalex.org/W1525985757","https://openalex.org/W1556364339","https://openalex.org/W1583069961","https://openalex.org/W1586343234","https://openalex.org/W1601252401","https://openalex.org/W1880782705","https://openalex.org/W1967026659","https://openalex.org/W1972032319","https://openalex.org/W1979236986","https://openalex.org/W1979586116","https://openalex.org/W1981346948","https://openalex.org/W2001398251","https://openalex.org/W2023488937","https://openalex.org/W2053097123","https://openalex.org/W2066513179","https://openalex.org/W2075476986","https://openalex.org/W2086350717","https://openalex.org/W2096314480","https://openalex.org/W2101157755","https://openalex.org/W2103924627","https://openalex.org/W2120651771","https://openalex.org/W2122331581","https://openalex.org/W2141781845","https://openalex.org/W2142235101","https://openalex.org/W2158297705","https://openalex.org/W2161832978","https://openalex.org/W2163218630","https://openalex.org/W2164768649","https://openalex.org/W2183692927","https://openalex.org/W2293006851","https://openalex.org/W2797289323","https://openalex.org/W2988934653","https://openalex.org/W3024298461","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4309288015","https://openalex.org/W4390053504","https://openalex.org/W3105963488","https://openalex.org/W2461628653","https://openalex.org/W2154418186","https://openalex.org/W4320028870","https://openalex.org/W3204944752","https://openalex.org/W2264413734","https://openalex.org/W1517668147","https://openalex.org/W2910884376"],"abstract_inverted_index":{"Purpose":[0],"The":[1],"purpose":[2],"of":[3,62,74,101,139,162,195,240,268,276,287,325],"this":[4,24,40,217,263,279],"paper":[5,41,115,221],"is":[6,27,68,116,167,197,218,319],"to":[7,29,70,84,98,145,169,176,201,237,321,331],"propose":[8],"a":[9,95,177,266,273,281,305],"new":[10],"model":[11,130,146,318],"for":[12,20,48,251,265],"studying":[13],"the":[14,31,45,50,54,60,63,72,75,79,87,99,102,120,133,137,147,160,171,188,193,206,210,219,238,255,301,315,323,332],"patron\u2019s":[15,163,252,288,309],"satisfaction":[16,89,164,172,211,253,289,310],"level":[17,90,173,178,194,212,290,324],"over":[18,91,174,187,228,272,312,334],"time":[19,175,229,269],"library":[21,103,241,249,333],"systems.":[22],"For":[23,129],"purpose,":[25],"it":[26,93,166,233],"necessary":[28],"identify":[30],"key":[32,297],"factors":[33,298],"that":[34,152,222,307,327],"are":[35,258],"influential":[36],"in":[37,205],"nature.":[38],"Thereafter,":[39],"explains":[42],"and":[43,59,104,122,127,142,150,242,260,293],"shows":[44],"procedure":[46],"used":[47,69,136],"developing":[49],"causal":[51],"loop":[52],"diagram,":[53,56],"flow":[55],"mathematical":[57],"modelling":[58],"simulation":[61,111,156,189],"problem.":[64],"A":[65],"sample":[66],"problem":[67],"show":[71],"applicability":[73],"proposed":[76,80,256,316],"model.":[77],"Because":[78,216],"methodology":[81],"allows":[82],"management":[83],"look":[85],"into":[86,224,299],"patrons\u2019":[88],"time,":[92],"makes":[94,234],"significant":[96,235],"contribution":[97,236],"literature":[100],"information":[105,243],"management,":[106],"as":[107,109,209],"well":[108],"dynamic":[110,317],"modelling.":[112],"Design/methodology/approach":[113],"This":[114],"written":[117],"based":[118],"on":[119],"studies":[121],"observations":[123],"from":[124,183,199],"scientific":[125],"journals":[126],"reports.":[128],"development":[131],"purposes,":[132],"author":[134,302],"has":[135,213,303],"concept":[138],"systems":[140,143,149,231],"thinking":[141],"dynamics":[144],"complex":[148],"simulate":[151],"using":[153,230],"Vensim":[154],"computer":[155],"software.":[157],"Findings":[158],"As":[159],"trend":[161,311],"shows,":[165],"possible":[168],"improve":[170],"above":[179],"60":[180],"per":[181,185,203],"cent":[182,186,204],"48":[184],"running":[190],"periods.":[191],"Meanwhile,":[192],"donation":[196],"up":[198],"10":[200],"40":[202],"same":[207],"period":[208,275],"been":[214],"studied.":[215],"first":[220],"looks":[223],"such":[225],"important":[226],"variables":[227],"dynamics,":[232],"field":[239],"management.":[244],"Originality/value":[245],"In":[246,278],"almost":[247],"all":[248,296],"models":[250,257],"calculation,":[254],"static":[259],"can":[261,329],"find":[262],"value":[264,286],"point":[267],"rather":[270],"than":[271],"long":[274],"time.":[277,313,335],"paper,":[280],"system":[282,306],"with":[283],"an":[284],"initial":[285],"was":[291],"used,":[292],"by":[294],"taking":[295],"consideration,":[300],"developed":[304],"calculates":[308],"Also,":[314],"able":[320],"determine":[322],"donations":[326],"patrons":[328],"make":[330]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}