{"id":"https://openalex.org/W2103924627","doi":"https://doi.org/10.1108/el-01-2012-0002","title":"Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC","display_name":"Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC","publication_year":2014,"publication_date":"2014-01-28","ids":{"openalex":"https://openalex.org/W2103924627","doi":"https://doi.org/10.1108/el-01-2012-0002","mag":"2103924627"},"language":"en","primary_location":{"id":"doi:10.1108/el-01-2012-0002","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-01-2012-0002","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101730998","display_name":"Shiv Kumar","orcid":"https://orcid.org/0000-0003-4571-7702"},"institutions":[{"id":"https://openalex.org/I51452335","display_name":"Panjab University","ror":"https://ror.org/04p2sbk06","country_code":"IN","type":"education","lineage":["https://openalex.org/I51452335"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Shiv Kumar","raw_affiliation_strings":["Department of Library and Information Science, Panjab University, Chandigarh, India","Department of Library and Information Science, Panjab University, Chandigarh, India#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Library and Information Science, Panjab University, Chandigarh, India","institution_ids":["https://openalex.org/I51452335"]},{"raw_affiliation_string":"Department of Library and Information Science, Panjab University, Chandigarh, India#TAB#","institution_ids":["https://openalex.org/I51452335"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101730998"],"corresponding_institution_ids":["https://openalex.org/I51452335"],"apc_list":null,"apc_paid":null,"fwci":1.7645,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.90447564,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"32","issue":"1","first_page":"106","last_page":"123"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9546999931335449,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9546999931335449,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9039999842643738,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.6877456903457642},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6188033819198608},{"id":"https://openalex.org/keywords/possession","display_name":"Possession (linguistics)","score":0.6113948822021484},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5528841614723206},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5035597681999207},{"id":"https://openalex.org/keywords/user-friendly","display_name":"User Friendly","score":0.5031232237815857},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45694124698638916},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.45359015464782715},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.4469373822212219},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.42473912239074707},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3477146625518799},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.11374011635780334},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.10961255431175232},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.09094583988189697}],"concepts":[{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6877456903457642},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6188033819198608},{"id":"https://openalex.org/C2780193096","wikidata":"https://www.wikidata.org/wiki/Q3543662","display_name":"Possession (linguistics)","level":2,"score":0.6113948822021484},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5528841614723206},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5035597681999207},{"id":"https://openalex.org/C61437842","wikidata":"https://www.wikidata.org/wiki/Q281291","display_name":"User Friendly","level":2,"score":0.5031232237815857},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45694124698638916},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.45359015464782715},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4469373822212219},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42473912239074707},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3477146625518799},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.11374011635780334},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.10961255431175232},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.09094583988189697},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/el-01-2012-0002","is_oa":false,"landing_page_url":"https://doi.org/10.1108/el-01-2012-0002","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.8399999737739563}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W341792007","https://openalex.org/W423809541","https://openalex.org/W1524904332","https://openalex.org/W1544822101","https://openalex.org/W1557627659","https://openalex.org/W1976718623","https://openalex.org/W1979716961","https://openalex.org/W2017502262","https://openalex.org/W2053129706","https://openalex.org/W2053535946","https://openalex.org/W2063325795","https://openalex.org/W2068269199","https://openalex.org/W2076546241","https://openalex.org/W2079058176","https://openalex.org/W2080710318","https://openalex.org/W2106539729","https://openalex.org/W2107607988","https://openalex.org/W2142711234","https://openalex.org/W2290903474","https://openalex.org/W2340870237","https://openalex.org/W2489438783","https://openalex.org/W2993795423","https://openalex.org/W3034786739","https://openalex.org/W4234796424","https://openalex.org/W6601435849"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W1478359961"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,45,120,244],"The":[2,46,59,121,182,245,274],"main":[3],"aim":[4],"of":[5,37,66,79,109,131,139,189,191,222,231,237,241,251],"this":[6],"paper":[7,246],"is":[8,61],"to":[9,56,97,105,286,295],"identify":[10],"whether":[11],"user":[12,17,19,110,152,253,258,260,266,281],"demographic":[13,153,254],"characteristics,":[14,255],"computer":[15,223,256],"skills,":[16,257],"education,":[18,259],"assistance":[20],"and":[21,51,81,95,151,170,205,262,309],"user-friendly":[22,263],"OPAC":[23,192,289,292],"(online":[24],"public":[25],"access":[26],"catalog)":[27],"have":[28],"an":[29,40],"impact":[30],"on":[31,63,168,180],"their":[32],"satisfaction":[33,111,132,150,156,186,267,282],"in":[34,39,75,116,142,234,268,284,306],"the":[35,67,71,76,86,107,113,117,134,137,212,235,249],"context":[36],"users":[38,200,290],"Indian":[41],"university":[42,270],"setting.":[43],"Design/methodology/approach":[44],"survey":[47],"method":[48],"was":[49,54,93,103,127,157,193,196,216,225],"utilized":[50],"a":[52,64,128,238,269,297],"questionnaire":[53],"designed":[55],"collect":[57],"data.":[58],"study":[60,183],"based":[62],"sample":[65],"384":[68],"questionnaires":[69],"from":[70],"three":[72],"universities":[73],"located":[74],"Union":[77],"Territory":[78],"Chandigarh":[80],"Punjab":[82],"State.":[83],"To":[84],"analyze":[85],"data":[87],"collected,":[88],"SPSS":[89],"package":[90],"(version":[91],"14.0)":[92],"used,":[94],"also":[96,197,217],"produce":[98],"requisite":[99],"cross-tabulations.":[100],"Chi-square":[101],"testing":[102],"performed":[104],"determine":[106],"association":[108],"with":[112,165,187,203],"variables":[114],"covered":[115],"study.":[118],"Findings":[119],"findings":[122,275],"highlighted":[123],"that":[124,185,199,219],"overall":[125],"there":[126,144],"low":[129],"degree":[130],"among":[133],"users.":[135],"With":[136],"exception":[138],"academic":[140,303],"majors,":[141],"general,":[143],"were":[145,163,201],"no":[146],"significant":[147],"differences":[148],"between":[149],"characteristics.":[154],"Overall":[155],"significantly":[158],"higher":[159],"for":[160,228,279,300],"those":[161],"who":[162],"possessed":[164],"adequate":[166],"knowledge":[167],"OPAC,":[169,232,264],"had":[171,206],"received":[172],"staff":[173],"assistance,":[174,261],"as":[175,177],"well":[176],"necessary":[178,298],"education":[179],"OPAC.":[181],"showed":[184],"ease":[188],"usage":[190],"higher.":[194],"It":[195],"found":[198],"well-equipped":[202],"computers":[204],"attained":[207],"skills":[208,224],"while":[209],"frequently":[210],"searching":[211],"web,":[213],"however,":[214],"it":[215],"revealed":[218],"mere":[220],"possession":[221],"not":[226],"sufficient":[227],"efficient":[229],"use":[230],"resulting":[233],"attainment":[236],"high":[239],"level":[240],"satisfaction.":[242],"Originality/value":[243],"brings":[247],"out":[248],"fact":[250],"how":[252],"influence":[265],"educational":[271],"set":[272],"up.":[273],"will":[276,293],"be":[277,296],"beneficial":[278],"increasing":[280],"levels":[283],"order":[285],"retain":[287],"existing":[288],"because":[291],"continue":[294],"tool":[299],"accessing":[301],"quality":[302],"information":[304],"available":[305],"both":[307],"print":[308],"electronic":[310],"format.":[311]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}