{"id":"https://openalex.org/W2914937193","doi":"https://doi.org/10.1108/dta-05-2018-0048","title":"Applying big data analytics to support Kansei engineering for hotel service development","display_name":"Applying big data analytics to support Kansei engineering for hotel service development","publication_year":2019,"publication_date":"2019-02-06","ids":{"openalex":"https://openalex.org/W2914937193","doi":"https://doi.org/10.1108/dta-05-2018-0048","mag":"2914937193"},"language":"en","primary_location":{"id":"doi:10.1108/dta-05-2018-0048","is_oa":false,"landing_page_url":"https://doi.org/10.1108/dta-05-2018-0048","pdf_url":null,"source":{"id":"https://openalex.org/S4210171756","display_name":"Data Technologies and Applications","issn_l":"2514-9288","issn":["2514-9288","2514-9318"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Data Technologies and Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061218579","display_name":"Mu\u2010Chen Chen","orcid":"https://orcid.org/0000-0002-9685-3408"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Mu-Chen Chen","raw_affiliation_strings":["Department of Transportation and Logistics Management, National Chiao Tung University, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Transportation and Logistics Management, National Chiao Tung University, Taipei, Taiwan","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030483217","display_name":"Yu\u2010Hsiang Hsiao","orcid":"https://orcid.org/0000-0002-7524-7476"},"institutions":[{"id":"https://openalex.org/I99613584","display_name":"National Taipei University","ror":"https://ror.org/03e29r284","country_code":"TW","type":"education","lineage":["https://openalex.org/I99613584"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yu-Hsiang Hsiao","raw_affiliation_strings":["Department of Business Administration, National Taipei University, New Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, National Taipei University, New Taipei, Taiwan","institution_ids":["https://openalex.org/I99613584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112284317","display_name":"Kuo-Chien Chang","orcid":null},"institutions":[{"id":"https://openalex.org/I78768145","display_name":"Chihlee Institute of Technology","ror":"https://ror.org/02pcbw160","country_code":"TW","type":"education","lineage":["https://openalex.org/I78768145"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Kuo-Chien Chang","raw_affiliation_strings":["Department of Leisure and Recreation Management, Chihlee Institute of Technology, New Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Leisure and Recreation Management, Chihlee Institute of Technology, New Taipei, Taiwan","institution_ids":["https://openalex.org/I78768145"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084417519","display_name":"Ming-Ke Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ming-Ke Lin","raw_affiliation_strings":["Department of Transportation and Logistics Management, National Chiao Tung University, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Transportation and Logistics Management, National Chiao Tung University, Taipei, Taiwan","institution_ids":["https://openalex.org/I148366613"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5061218579"],"corresponding_institution_ids":["https://openalex.org/I148366613"],"apc_list":null,"apc_paid":null,"fwci":3.8884,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.92732986,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"53","issue":"1","first_page":"33","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12496","display_name":"Color perception and design","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12496","display_name":"Color perception and design","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9545999765396118,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14055","display_name":"Consumer Packaging Perceptions and Trends","score":0.9189000129699707,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6566572189331055},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6482336521148682},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6202373504638672},{"id":"https://openalex.org/keywords/kansei-engineering","display_name":"Kansei engineering","score":0.5777022242546082},{"id":"https://openalex.org/keywords/competitor-analysis","display_name":"Competitor analysis","score":0.561808168888092},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5602493286132812},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5488043427467346},{"id":"https://openalex.org/keywords/kansei","display_name":"Kansei","score":0.5190497040748596},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.42432066798210144},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.41538187861442566},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.41300520300865173},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3583030700683594},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1930319368839264},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.18815827369689941},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.11702606081962585}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6566572189331055},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6482336521148682},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6202373504638672},{"id":"https://openalex.org/C2780562538","wikidata":"https://www.wikidata.org/wiki/Q1075418","display_name":"Kansei engineering","level":2,"score":0.5777022242546082},{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.561808168888092},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5602493286132812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5488043427467346},{"id":"https://openalex.org/C2781297728","wikidata":"https://www.wikidata.org/wiki/Q1195131","display_name":"Kansei","level":2,"score":0.5190497040748596},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.42432066798210144},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.41538187861442566},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.41300520300865173},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3583030700683594},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1930319368839264},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.18815827369689941},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.11702606081962585},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/dta-05-2018-0048","is_oa":false,"landing_page_url":"https://doi.org/10.1108/dta-05-2018-0048","pdf_url":null,"source":{"id":"https://openalex.org/S4210171756","display_name":"Data Technologies and Applications","issn_l":"2514-9288","issn":["2514-9288","2514-9318"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Data Technologies and Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":79,"referenced_works":["https://openalex.org/W264248106","https://openalex.org/W1482631479","https://openalex.org/W1517781167","https://openalex.org/W1552829192","https://openalex.org/W1689771227","https://openalex.org/W1914982483","https://openalex.org/W1966599906","https://openalex.org/W1967181042","https://openalex.org/W1974068342","https://openalex.org/W1976914748","https://openalex.org/W1982657993","https://openalex.org/W1986196436","https://openalex.org/W1988884542","https://openalex.org/W1992777957","https://openalex.org/W1996624832","https://openalex.org/W2000588299","https://openalex.org/W2012469337","https://openalex.org/W2014101371","https://openalex.org/W2015998841","https://openalex.org/W2021497429","https://openalex.org/W2026368098","https://openalex.org/W2032336422","https://openalex.org/W2035716223","https://openalex.org/W2040174276","https://openalex.org/W2044384660","https://openalex.org/W2044905471","https://openalex.org/W2051990174","https://openalex.org/W2056168750","https://openalex.org/W2072270874","https://openalex.org/W2075964046","https://openalex.org/W2098032458","https://openalex.org/W2114011738","https://openalex.org/W2126977778","https://openalex.org/W2127444592","https://openalex.org/W2131049870","https://openalex.org/W2131314315","https://openalex.org/W2144106129","https://openalex.org/W2145009679","https://openalex.org/W2163884893","https://openalex.org/W2163975393","https://openalex.org/W2164195112","https://openalex.org/W2171728368","https://openalex.org/W2231360075","https://openalex.org/W2261525379","https://openalex.org/W2261780721","https://openalex.org/W2284642507","https://openalex.org/W2300796873","https://openalex.org/W2332814919","https://openalex.org/W2395814474","https://openalex.org/W2465157137","https://openalex.org/W2519635852","https://openalex.org/W2520828129","https://openalex.org/W2521823373","https://openalex.org/W2560654344","https://openalex.org/W2562231314","https://openalex.org/W2567653013","https://openalex.org/W2568742740","https://openalex.org/W2577249981","https://openalex.org/W2579737817","https://openalex.org/W2584531798","https://openalex.org/W2585707601","https://openalex.org/W2602118494","https://openalex.org/W2606462105","https://openalex.org/W2741254516","https://openalex.org/W2759862312","https://openalex.org/W2770757371","https://openalex.org/W2778243251","https://openalex.org/W2782217737","https://openalex.org/W2785315271","https://openalex.org/W2797475717","https://openalex.org/W2809404998","https://openalex.org/W2810316458","https://openalex.org/W2886477434","https://openalex.org/W3035994932","https://openalex.org/W3125672425","https://openalex.org/W3141714916","https://openalex.org/W4229742094","https://openalex.org/W6636808696","https://openalex.org/W7029705515"],"related_works":["https://openalex.org/W2116856683","https://openalex.org/W3142119585","https://openalex.org/W3049749920","https://openalex.org/W85121261","https://openalex.org/W2384079243","https://openalex.org/W2079652643","https://openalex.org/W637678725","https://openalex.org/W2066057900","https://openalex.org/W2354926678","https://openalex.org/W2148862779"],"abstract_inverted_index":{"Purpose":[0],"Leisure":[1],"and":[2,7,14,26,52,67,104,122,134,168,179,189,221,286,303],"tourism":[3,84],"activities":[4],"have":[5],"proliferated":[6],"become":[8,73],"important":[9],"parts":[10],"of":[11,32,62,89,101,152,164,252],"modern":[12],"life,":[13],"the":[15,23,60,65,87,99,109,115,136,146,153,158,194,201,228,234,247,263,297],"hotel":[16,40,105,139,159,214,242,280,308],"industry":[17,160,222,265],"plays":[18],"a":[19,45,74,161],"necessary":[20],"role":[21],"in":[22,183,193,233],"supply":[24],"for":[25,39,77,138,213,219,262],"demand":[27],"from":[28,108,181],"consumers.":[29],"The":[30,56,126,150,216,249,274],"purpose":[31],"this":[33,92,197,291],"paper":[34,93,292],"is":[35],"to":[36,97,175,185,205,266,279,295,307],"develop":[37],"guidelines":[38,137,204],"service":[41,46,106,120,140,202,309],"development":[42,47,141,203],"by":[43,130,257,288],"applying":[44],"approach":[48,299],"integrating":[49,300],"Kansei":[50,90,102,118,301],"engineering":[51,302],"text":[53,95],"mining.":[54,273],"Design/methodology/approach":[55],"online":[57,70,110,271,304],"reviews":[58],"represent":[59],"voice":[61],"customers":[63,166],"regarding":[64],"products":[66,178],"services.":[68],"Consumers\u2019":[69],"comments":[71],"might":[72],"key":[75],"factor":[76],"consumers":[78,237,258],"choosing":[79],"hotels":[80],"when":[81],"planning":[82],"their":[83,241],"itinerary.":[85],"With":[86],"framework":[88],"engineering,":[91],"adopts":[94],"mining":[96,306],"extract":[98],"sets":[100],"words":[103],"characteristics":[107,121],"contents":[111],"as":[112,114],"well":[113],"relationships":[116,127],"among":[117],"words,":[119],"these":[123],"two":[124],"sets.":[125],"are":[128,142,223],"generated":[129],"using":[131],"link":[132],"analysis,":[133],"then":[135],"proposed":[143],"based":[144,226],"on":[145,173,227,240],"obtained":[147,229],"relationships.":[148],"Findings":[149],"results":[151],"present":[154],"research":[155],"can":[156,169,210,238,282],"provide":[157,211],"comprehensive":[162],"understanding":[163],"hotels\u2019":[165,191],"opinions,":[167],"offer":[170],"specific":[171],"advice":[172],"how":[174,294],"differentiate":[176],"one\u2019s":[177],"services":[180,281],"competitors\u2019":[182],"order":[184],"improve":[186],"customer":[187],"satisfaction":[188],"increase":[190],"performance":[192],"end.":[195],"Finally,":[196],"study":[198],"finds":[199],"out":[200],"meet":[206],"customers\u2019":[207],"requirements":[208],"which":[209],"suggestions":[212],"managers.":[215],"implications":[217],"both":[218],"academic":[220],"also":[224,259],"drawn":[225],"results.":[230],"Originality/value":[231],"Now,":[232],"internet":[235],"era,":[236],"comment":[239],"living":[243],"experience":[244],"directly":[245],"through":[246,270],"internet.":[248],"large":[250],"amount":[251],"user-generated":[253],"content":[254],"(UGC)":[255],"provided":[256],"provides":[260],"chances":[261],"hospitality":[264],"understand":[267],"consumers\u2019":[268,277],"opinions":[269,278],"review":[272,305],"UGC":[275],"with":[276],"be":[283],"continuously":[284],"collected":[285],"analyzed":[287],"hoteliers.":[289],"Therefore,":[290],"demonstrates":[293],"apply":[296],"hybrid":[298],"development.":[310]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
