{"id":"https://openalex.org/W2884090466","doi":"https://doi.org/10.1108/bpmj-12-2016-0246","title":"Co-creation with customers and suppliers: an exploratory study","display_name":"Co-creation with customers and suppliers: an exploratory study","publication_year":2018,"publication_date":"2018-07-19","ids":{"openalex":"https://openalex.org/W2884090466","doi":"https://doi.org/10.1108/bpmj-12-2016-0246","mag":"2884090466"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-12-2016-0246","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-12-2016-0246","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11311/1063813","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002151579","display_name":"Debora Bettiga","orcid":"https://orcid.org/0000-0002-0903-5328"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Debora Bettiga","raw_affiliation_strings":["Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milano, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038877882","display_name":"Federica Ciccullo","orcid":"https://orcid.org/0000-0002-2051-7539"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Federica Ciccullo","raw_affiliation_strings":["Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milano, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5002151579"],"corresponding_institution_ids":["https://openalex.org/I93860229"],"apc_list":null,"apc_paid":null,"fwci":4.5719,"has_fulltext":true,"cited_by_count":39,"citation_normalized_percentile":{"value":0.94165858,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"25","issue":"2","first_page":"250","last_page":"270"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12786","display_name":"Innovation and Socioeconomic Development","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.7500635385513306},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7461676597595215},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6133082509040833},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5759462714195251},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.5624461770057678},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.5408906936645508},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5121857523918152},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.44666558504104614},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.43443623185157776},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3831653594970703},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37939679622650146},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3696761131286621},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.26176488399505615},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1804317831993103}],"concepts":[{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.7500635385513306},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7461676597595215},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6133082509040833},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5759462714195251},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.5624461770057678},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.5408906936645508},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5121857523918152},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.44666558504104614},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.43443623185157776},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3831653594970703},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37939679622650146},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3696761131286621},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.26176488399505615},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1804317831993103},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/bpmj-12-2016-0246","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-12-2016-0246","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:re.public.polimi.it:11311/1063813","is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1063813","pdf_url":"http://hdl.handle.net/11311/1063813","source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:re.public.polimi.it:11311/1063813","is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1063813","pdf_url":"http://hdl.handle.net/11311/1063813","source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.550000011920929,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W2884090466.pdf"},"referenced_works_count":57,"referenced_works":["https://openalex.org/W1514099325","https://openalex.org/W1556808170","https://openalex.org/W1563406777","https://openalex.org/W1967484028","https://openalex.org/W1967734720","https://openalex.org/W1974334717","https://openalex.org/W1982930860","https://openalex.org/W1985693621","https://openalex.org/W1988054698","https://openalex.org/W1988369059","https://openalex.org/W1988727776","https://openalex.org/W1992200950","https://openalex.org/W2002532080","https://openalex.org/W2002704355","https://openalex.org/W2006668375","https://openalex.org/W2009797023","https://openalex.org/W2014166703","https://openalex.org/W2015437793","https://openalex.org/W2017723724","https://openalex.org/W2029085102","https://openalex.org/W2034359980","https://openalex.org/W2039273174","https://openalex.org/W2040957735","https://openalex.org/W2044377884","https://openalex.org/W2055040599","https://openalex.org/W2066106849","https://openalex.org/W2070882764","https://openalex.org/W2075338797","https://openalex.org/W2079684318","https://openalex.org/W2080618681","https://openalex.org/W2082298179","https://openalex.org/W2087019487","https://openalex.org/W2093379548","https://openalex.org/W2093505263","https://openalex.org/W2096714281","https://openalex.org/W2097763228","https://openalex.org/W2100013973","https://openalex.org/W2101049645","https://openalex.org/W2108077076","https://openalex.org/W2111002225","https://openalex.org/W2122910380","https://openalex.org/W2135298673","https://openalex.org/W2136998068","https://openalex.org/W2150658633","https://openalex.org/W2153991478","https://openalex.org/W2156930393","https://openalex.org/W2162067192","https://openalex.org/W2163509832","https://openalex.org/W2163728891","https://openalex.org/W2164171918","https://openalex.org/W2167928095","https://openalex.org/W2180553342","https://openalex.org/W2300089440","https://openalex.org/W2528510649","https://openalex.org/W2900284547","https://openalex.org/W3121212662","https://openalex.org/W4235459023"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W3126095231","https://openalex.org/W2072812638","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Co-creation":[1],"along":[2,50,163],"the":[3,9,23,51,59,64,122,153,164,167,193,235,238,246,250,256],"new":[4,229],"product":[5],"development":[6],"(NPD)":[7],"seems":[8],"winning":[10],"approach":[11],"in":[12,32,48,58,84,92,99,106,117,149,160,178,200,213,223],"nowadays":[13],"market.":[14],"The":[15,134,182,207],"purpose":[16],"of":[17,43,56,73,124,144,174,209,231,237],"this":[18],"paper":[19],"is":[20],"to":[21,36,128,137,186,204,248],"explore":[22],"collaboration":[24,251],"and":[25,30,45,108,115,146,158,176,188,191,198,211,252],"interaction":[26,154,253],"flows":[27,155,254],"between":[28,156,255],"suppliers":[29,83,104,116,159,177,197,210],"customers":[31,90,98,114,157,175,199,212],"co-creation":[33,49,57,74,130,161,201,214],"initiatives":[34,162,215],"devoted":[35,203],"NPD.":[37,179,205],"Design/methodology/approach":[38],"After":[39],"developing":[40],"a":[41,142,171,228,241],"classification":[42,143],"demand-side":[44,145],"supply-side":[46,147],"involvement":[47,148,173,208],"NPD":[52,86],"process,":[53],"13":[54],"cases":[55],"consumer":[60],"goods":[61],"industry,":[62],"within":[63],"Italian":[65],"context,":[66],"have":[67,75],"been":[68,76,217],"analyzed.":[69],"Findings":[70],"Three":[71],"patterns":[72],"identified:":[77],"supplier-driven":[78],"approach:":[79,95,110],"companies":[80,96,111],"co-creating":[81],"with":[82,195],"multiple":[85,100],"phases,":[87,101],"while":[88,102],"involving":[89,97,112],"only":[91,105,221],"one;":[93],"customer-driven":[94],"engaging":[103],"one":[107,118],"firm-driven":[109],"both":[113,196],"single":[119],"phase.":[120],"Further,":[121],"locus":[123],"relevant":[125],"knowledge":[126],"drives":[127],"different":[129],"approaches.":[131],"Research":[132],"limitations/implications":[133],"work":[135],"contributes":[136],"extant":[138],"literature":[139],"by:":[140],"providing":[141],"NPD;":[150,165],"empirically":[151],"investigating":[152],"highlighting":[166],"factors":[168],"potentially":[169],"affecting":[170],"concurrent":[172],"Practical":[180],"implications":[181],"findings":[183],"can":[184],"help":[185],"efficiently":[187],"effectively":[189],"design":[190],"manage":[192],"relation":[194],"projects":[202],"Originality/value":[206],"has":[216],"so":[218],"far":[219],"analyzed":[220],"separately":[222],"literature.":[224],"This":[225],"study":[226],"opens":[227],"stream":[230],"research,":[232],"stressing":[233],"how":[234],"evolution":[236],"market,":[239],"toward":[240],"more":[242],"participative":[243],"one,":[244],"spurs":[245],"need":[247],"investigate":[249],"two":[257],"actors.":[258]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3}],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2025-10-10T00:00:00"}
