{"id":"https://openalex.org/W1517089142","doi":"https://doi.org/10.1108/bpmj-11-2012-0127","title":"How \u201ccritical\u201d are the critical success factors (CSFs)?","display_name":"How \u201ccritical\u201d are the critical success factors (CSFs)?","publication_year":2014,"publication_date":"2014-01-07","ids":{"openalex":"https://openalex.org/W1517089142","doi":"https://doi.org/10.1108/bpmj-11-2012-0127","mag":"1517089142"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-11-2012-0127","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-11-2012-0127","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2440/78972","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073195651","display_name":"Jiwat Ram","orcid":"https://orcid.org/0000-0002-3495-9223"},"institutions":[{"id":"https://openalex.org/I5681781","display_name":"University of Adelaide","ror":"https://ror.org/00892tw58","country_code":"AU","type":"education","lineage":["https://openalex.org/I5681781"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Jiwat Ram","raw_affiliation_strings":["ECIC, University of Adelaide, Adelaide, Australia","(ECIC, University of Adelaide, Adelaide, Australia)"],"affiliations":[{"raw_affiliation_string":"ECIC, University of Adelaide, Adelaide, Australia","institution_ids":["https://openalex.org/I5681781"]},{"raw_affiliation_string":"(ECIC, University of Adelaide, Adelaide, Australia)","institution_ids":["https://openalex.org/I5681781"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034929965","display_name":"David Corkindale","orcid":"https://orcid.org/0000-0002-0106-2954"},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"David Corkindale","raw_affiliation_strings":["IGSB, University of South Australia, Adelaide, Australia","(IGSB, University of South Australia, Adelaide, Australia)"],"affiliations":[{"raw_affiliation_string":"IGSB, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]},{"raw_affiliation_string":"(IGSB, University of South Australia, Adelaide, Australia)","institution_ids":["https://openalex.org/I170239107"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5073195651"],"corresponding_institution_ids":["https://openalex.org/I5681781"],"apc_list":null,"apc_paid":null,"fwci":25.6754,"has_fulltext":true,"cited_by_count":101,"citation_normalized_percentile":{"value":0.99610722,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"20","issue":"1","first_page":"151","last_page":"174"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9688000082969666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9688000082969666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.00839999970048666,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.8638797402381897},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.5546068549156189},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4989035129547119},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4256758689880371},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.4098699688911438},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.405289888381958},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.18060120940208435},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09542816877365112}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.8638797402381897},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.5546068549156189},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4989035129547119},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4256758689880371},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.4098699688911438},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.405289888381958},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18060120940208435},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09542816877365112}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/bpmj-11-2012-0127","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-11-2012-0127","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:digital.library.adelaide.edu.au:2440/78972","is_oa":true,"landing_page_url":"http://hdl.handle.net/2440/78972","pdf_url":"http://hdl.handle.net/2440/78972","source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://dx.doi.org/10.1108/bpmj-11-2012-0127","raw_type":"Journal article"},{"id":"pmh:oai:urm_publish:9915914301601831","is_oa":false,"landing_page_url":"https://find.library.unisa.edu.au/discovery/fulldisplay/alma9915914301601831/61USOUTHAUS_INST:ROR","pdf_url":null,"source":{"id":"https://openalex.org/S4306402528","display_name":"UniSA Research Outputs Repository (University of South Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I170239107","host_organization_name":"University of South Australia","host_organization_lineage":["https://openalex.org/I170239107"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:digital.library.adelaide.edu.au:2440/78972","is_oa":true,"landing_page_url":"http://hdl.handle.net/2440/78972","pdf_url":"http://hdl.handle.net/2440/78972","source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://dx.doi.org/10.1108/bpmj-11-2012-0127","raw_type":"Journal article"},"sustainable_development_goals":[{"score":0.5,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320314359","display_name":"Emerald Publishing","ror":"https://ror.org/02avhnb77"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1517089142.pdf","grobid_xml":"https://content.openalex.org/works/W1517089142.grobid-xml"},"referenced_works_count":102,"referenced_works":["https://openalex.org/W13902918","https://openalex.org/W43618127","https://openalex.org/W142067350","https://openalex.org/W156209123","https://openalex.org/W610533897","https://openalex.org/W1494197262","https://openalex.org/W1513020868","https://openalex.org/W1521434585","https://openalex.org/W1544466747","https://openalex.org/W1549721092","https://openalex.org/W1589058767","https://openalex.org/W1600457524","https://openalex.org/W1607675442","https://openalex.org/W1782730077","https://openalex.org/W1965077518","https://openalex.org/W1965925478","https://openalex.org/W1967499111","https://openalex.org/W1968051268","https://openalex.org/W1969130528","https://openalex.org/W1969498397","https://openalex.org/W1974302403","https://openalex.org/W1982660431","https://openalex.org/W1983271690","https://openalex.org/W1987996298","https://openalex.org/W1988214716","https://openalex.org/W1997799418","https://openalex.org/W1998132907","https://openalex.org/W1998557009","https://openalex.org/W2000851879","https://openalex.org/W2001266954","https://openalex.org/W2013929230","https://openalex.org/W2014386950","https://openalex.org/W2014629748","https://openalex.org/W2017393268","https://openalex.org/W2018749469","https://openalex.org/W2018856294","https://openalex.org/W2019093573","https://openalex.org/W2020303288","https://openalex.org/W2020541131","https://openalex.org/W2021501732","https://openalex.org/W2022786573","https://openalex.org/W2034785598","https://openalex.org/W2035637598","https://openalex.org/W2041748119","https://openalex.org/W2044011637","https://openalex.org/W2046225296","https://openalex.org/W2046511103","https://openalex.org/W2050515859","https://openalex.org/W2051509357","https://openalex.org/W2052293203","https://openalex.org/W2056418077","https://openalex.org/W2059770315","https://openalex.org/W2064540609","https://openalex.org/W2070300791","https://openalex.org/W2073912395","https://openalex.org/W2074991290","https://openalex.org/W2079720221","https://openalex.org/W2081267137","https://openalex.org/W2084152593","https://openalex.org/W2087379878","https://openalex.org/W2089184124","https://openalex.org/W2090790469","https://openalex.org/W2092925905","https://openalex.org/W2093650755","https://openalex.org/W2094172851","https://openalex.org/W2094672910","https://openalex.org/W2095818413","https://openalex.org/W2098925541","https://openalex.org/W2099533182","https://openalex.org/W2102210057","https://openalex.org/W2104087634","https://openalex.org/W2104682039","https://openalex.org/W2105692961","https://openalex.org/W2106848071","https://openalex.org/W2109411519","https://openalex.org/W2110352801","https://openalex.org/W2116072822","https://openalex.org/W2116076178","https://openalex.org/W2118464236","https://openalex.org/W2119355372","https://openalex.org/W2123356536","https://openalex.org/W2123454380","https://openalex.org/W2123973141","https://openalex.org/W2126006457","https://openalex.org/W2130851791","https://openalex.org/W2132529928","https://openalex.org/W2137990236","https://openalex.org/W2149383258","https://openalex.org/W2149854656","https://openalex.org/W2151627395","https://openalex.org/W2153973717","https://openalex.org/W2159686033","https://openalex.org/W2168494054","https://openalex.org/W2168628948","https://openalex.org/W2483513170","https://openalex.org/W2487441623","https://openalex.org/W2505224398","https://openalex.org/W2978293863","https://openalex.org/W3217458362","https://openalex.org/W4252375362","https://openalex.org/W6629618499","https://openalex.org/W6633337445"],"related_works":["https://openalex.org/W2185775237","https://openalex.org/W3122605875","https://openalex.org/W2976252541","https://openalex.org/W2981451137","https://openalex.org/W2186393881","https://openalex.org/W2129571082","https://openalex.org/W1999734162","https://openalex.org/W2066906804","https://openalex.org/W2104535849","https://openalex.org/W4250597871"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,37,98,167,219,253],"The":[2,38,69,116,168,191,220,254],"authors":[3,39,70,117,155,192],"aim":[4],"to":[5,14,33,44,61,79,151,198,207,225,241,274,283,296],"examine":[6,209],"the":[7,17,83,95,145,154,157,160,172,177,181,184,210,213,235,260,285,288],"literature":[8,188],"on":[9,54,63,189,233],"enterprise":[10],"resource":[11],"planning":[12],"(ERP)":[13],"establish":[15,284],"whether":[16],"critical":[18,243],"success":[19,111,138],"factors":[20,146],"(CSFs)":[21],"for":[22,67,108,130,202,244],"achieving":[23,245],"stages":[24],"of":[25,88,106,124,159,163,174,176,183,187,212,262,287],"an":[26],"ERP":[27,64,109,203,246,277],"project":[28,247],"have":[29,101,118,126,148,238],"been":[30,127,239],"empirically":[31,128],"shown":[32,119],"be":[34,242],"\u201ccritical\u201d.":[35],"Design/methodology/approach":[36],"used":[40],"a":[41,103,121],"systematic":[42],"approach":[43],"review":[45],"627":[46],"refereed":[47],"papers":[48,59],"published":[49],"between":[50],"1998":[51],"and":[52,75,81,93,134,180,231,264],"2010":[53],"ERP,":[55],"from":[56,73],"which":[57],"236":[58],"related":[60],"CSFs":[62,107,125,179,201,236,263,270,290],"were":[65],"selected":[66],"analysis.":[68],"employed":[71],"procedures":[72],"qualitative":[74],"interpretive":[76],"research":[77,206],"methods,":[78],"analyse":[80],"interpret":[82],"material":[84],"using":[85],"five-step":[86],"procedure":[87],"gathering,":[89],"categorising,":[90],"coding,":[91],"analysing":[92],"comparing":[94],"data.":[96],"Findings":[97],"Prior":[99],"studies":[100],"identified":[102],"large":[104],"number":[105,123],"implementation":[110,137,248],"or":[112,139],"improved":[113],"performance":[114,141,250],"outcomes.":[115,142,251],"that":[120,147,237,266],"limited":[122],"investigated":[129],"their":[131,205,227],"role":[132],"in,":[133],"effect":[135],"on,":[136],"post-implementation":[140],"While":[143],"reporting":[144],"some":[149],"evidence":[150],"support":[152],"them,":[153],"question":[156,171],"utility":[158,182],"general":[161,185],"concept":[162],"CSFs.":[164,190],"Research":[165],"limitations/implications":[166],"authors'":[169],"findings":[170,221],"validity":[173],"many":[175],"claimed":[178,200],"body":[186],"caution":[193],"researchers":[194],"who":[195],"may":[196],"plan":[197],"use":[199],"in":[204],"carefully":[208],"veracity":[211],"claim":[214],"before":[215,291],"proceeding.":[216],"Practical":[217],"implications":[218],"can":[222],"help":[223,275],"managers":[224],"focus":[226],"attention,":[228],"priorities,":[229],"resources":[230],"leadership":[232],"managing":[234],"established":[240],"and/or":[249],"Originality/value":[252],"results":[255],"provide":[256],"new":[257],"insights":[258],"into":[259],"usefulness":[261],"indicate":[265],"merely":[267],"identifying":[268],"possible":[269],"is":[271,281,294],"not":[272],"sufficient":[273],"with":[276],"success.":[278],"Further":[279],"investigation":[280],"required":[282],"criticalness":[286],"proposed":[289],"managerial":[292],"time":[293],"devoted":[295],"them.":[297]},"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":15},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":14},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-03-03T08:47:05.690250","created_date":"2016-06-24T00:00:00"}