{"id":"https://openalex.org/W3107666327","doi":"https://doi.org/10.1108/bpmj-10-2020-0474","title":"Implementing process improvement initiative: the role of visualisation and standardisation methods","display_name":"Implementing process improvement initiative: the role of visualisation and standardisation methods","publication_year":2020,"publication_date":"2020-11-23","ids":{"openalex":"https://openalex.org/W3107666327","doi":"https://doi.org/10.1108/bpmj-10-2020-0474","mag":"3107666327"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-10-2020-0474","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-10-2020-0474","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.lancs.ac.uk/id/eprint/149435/1/Implementing_Process_Improvement_Initiative_Latest_Version.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002504891","display_name":"Mumin Abubakre","orcid":"https://orcid.org/0000-0001-5481-1149"},"institutions":[{"id":"https://openalex.org/I52590639","display_name":"Nottingham Trent University","ror":"https://ror.org/04xyxjd90","country_code":"GB","type":"education","lineage":["https://openalex.org/I52590639"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Mumin Abubakre","raw_affiliation_strings":["Nottingham Business School, Nottingham Trent University, Nottingham, UK"],"affiliations":[{"raw_affiliation_string":"Nottingham Business School, Nottingham Trent University, Nottingham, UK","institution_ids":["https://openalex.org/I52590639"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066895792","display_name":"Amjad Fayoumi","orcid":"https://orcid.org/0000-0001-7418-8569"},"institutions":[{"id":"https://openalex.org/I67415387","display_name":"Lancaster University","ror":"https://ror.org/04f2nsd36","country_code":"GB","type":"education","lineage":["https://openalex.org/I67415387"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Amjad Fayoumi","raw_affiliation_strings":["Lancaster University, Lancaster, UK"],"affiliations":[{"raw_affiliation_string":"Lancaster University, Lancaster, UK","institution_ids":["https://openalex.org/I67415387"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035534744","display_name":"Ismail Eleburuike","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ismail Eleburuike","raw_affiliation_strings":["GTT Inc, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"GTT Inc, Stockholm, Sweden","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5002504891"],"corresponding_institution_ids":["https://openalex.org/I52590639"],"apc_list":null,"apc_paid":null,"fwci":1.5566,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.85918523,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"27","issue":"3","first_page":"965","last_page":"986"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.7111140489578247},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.6790251135826111},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6477124691009521},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6363493204116821},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6253111958503723},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6214803457260132},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5626930594444275},{"id":"https://openalex.org/keywords/visualization","display_name":"Visualization","score":0.47737643122673035},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.41435351967811584},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3453126549720764},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19641461968421936},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12007316946983337},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.0996755063533783},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.08762511610984802}],"concepts":[{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.7111140489578247},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6790251135826111},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6477124691009521},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6363493204116821},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6253111958503723},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6214803457260132},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5626930594444275},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.47737643122673035},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.41435351967811584},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3453126549720764},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19641461968421936},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12007316946983337},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.0996755063533783},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.08762511610984802},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/bpmj-10-2020-0474","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-10-2020-0474","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:eprints.lancs.ac.uk:149435","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.lancs.ac.uk/id/eprint/149435/1/Implementing_Process_Improvement_Initiative_Latest_Version.pdf","source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:figshare.com:article/22210630","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Implementing_process_improvement_initiative_the_role_of_visualisation_and_standardisation_methods/22210630","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:eprints.lancs.ac.uk:149435","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.lancs.ac.uk/id/eprint/149435/1/Implementing_Process_Improvement_Initiative_Latest_Version.pdf","source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6499999761581421,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3107666327.pdf","grobid_xml":"https://content.openalex.org/works/W3107666327.grobid-xml"},"referenced_works_count":38,"referenced_works":["https://openalex.org/W1014027068","https://openalex.org/W1517836335","https://openalex.org/W1567329668","https://openalex.org/W1601398225","https://openalex.org/W1607678521","https://openalex.org/W1964961153","https://openalex.org/W1974906941","https://openalex.org/W1979195545","https://openalex.org/W1979627448","https://openalex.org/W1992113601","https://openalex.org/W1997518859","https://openalex.org/W2000459926","https://openalex.org/W2019568653","https://openalex.org/W2037974096","https://openalex.org/W2038222250","https://openalex.org/W2038696051","https://openalex.org/W2042879449","https://openalex.org/W2049891544","https://openalex.org/W2056450481","https://openalex.org/W2070872639","https://openalex.org/W2079185463","https://openalex.org/W2083826385","https://openalex.org/W2095709770","https://openalex.org/W2126070475","https://openalex.org/W2137240809","https://openalex.org/W2153549604","https://openalex.org/W2177997627","https://openalex.org/W2182839494","https://openalex.org/W2340236579","https://openalex.org/W2527853839","https://openalex.org/W2567481661","https://openalex.org/W2738385323","https://openalex.org/W2751916988","https://openalex.org/W2794051601","https://openalex.org/W2802307553","https://openalex.org/W2909027585","https://openalex.org/W3122343918","https://openalex.org/W3123463303"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W2748952813","https://openalex.org/W1531601525","https://openalex.org/W4230399884"],"abstract_inverted_index":{"Purpose":[0],"Due":[1],"to":[2,27,57],"the":[3,65,106,109,112,126,129,141,156],"difficulties":[4],"organisations":[5,24],"face":[6],"in":[7,111],"implementing":[8],"process":[9,44],"improvement":[10],"initiatives":[11],"(PIIs),":[12],"this":[13],"research":[14,147,153,166],"explores":[15],"how":[16,63,84,171],"visualisation":[17,175],"and":[18,41,67,77,123,159,172,176],"standardisation":[19,113,177],"of":[20,47,93,114,128,178],"business":[21,115],"processes":[22,116],"help":[23],"achieve":[25],"PIIs":[26,71,179],"improve":[28],"organisational":[29,79,95],"performance.":[30,80],"Design/methodology/approach":[31],"A":[32],"multi-staged":[33],"case":[34],"study":[35],"strategy":[36],"that":[37],"analyse":[38],"qualitative":[39],"data":[40],"performs":[42],"a":[43,90,100],"modelling":[45],"analysis":[46],"quantitative":[48],"data.":[49],"Findings":[50],"The":[51,165],"paper":[52,107],"makes":[53],"two":[54],"main":[55],"contributions":[56],"existing":[58],"knowledge.":[59],"Firstly,":[60],"it":[61,82,118,131],"explains":[62],"taking":[64],"visualised":[66],"standardised":[68,142],"methods":[69,88],"on":[70,125],"can":[72,148,154,180],"reduce":[73],"service":[74],"delivery":[75],"times":[76],"enhance":[78],"Secondly,":[81],"demonstrates":[83],"adopting":[85],"these":[86],"dual":[87],"offers":[89,167],"better":[91],"chance":[92],"increasing":[94],"performance":[96],"than":[97],"using":[98],"only":[99],"single":[101],"method.":[102],"Research":[103],"limitations/implications":[104],"Although":[105],"considers":[108],"flexibility":[110,136],"as":[117],"gives":[119],"scope":[120],"for":[121,161],"innovation":[122],"creativity":[124],"part":[127],"process,":[130],"did":[132],"not":[133],"consider":[134,149],"if":[135],"is":[137],"possible":[138],"without":[139],"breaking":[140],"working":[143],"way.":[144],"Hence,":[145],"future":[146,152],"this.":[150],"Also,":[151],"hypothesise":[155],"BPM":[157],"model":[158],"test":[160],"statistical":[162],"generalisability.":[163],"Originality/value":[164],"new":[168],"insight":[169],"into":[170],"when":[173],"both":[174],"benefit":[181],"organisations.":[182]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}