{"id":"https://openalex.org/W4404416555","doi":"https://doi.org/10.1108/bpmj-07-2024-0555","title":"A review of AI and machine learning contribution in business process management (process enhancement and process improvement approaches)","display_name":"A review of AI and machine learning contribution in business process management (process enhancement and process improvement approaches)","publication_year":2024,"publication_date":"2024-11-15","ids":{"openalex":"https://openalex.org/W4404416555","doi":"https://doi.org/10.1108/bpmj-07-2024-0555"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-07-2024-0555","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2024-0555","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108750246","display_name":"Mostafa Abbasi","orcid":"https://orcid.org/0000-0002-7479-6852"},"institutions":[{"id":"https://openalex.org/I173388201","display_name":"Texas A&M University-Victoria","ror":"https://ror.org/01khwek78","country_code":"US","type":"education","lineage":["https://openalex.org/I173388201"]},{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]},{"id":"https://openalex.org/I71270174","display_name":"Victoria University","ror":"https://ror.org/04j757h98","country_code":"AU","type":"education","lineage":["https://openalex.org/I71270174"]}],"countries":["AU","CA","US"],"is_corresponding":true,"raw_author_name":"Mostafa Abbasi","raw_affiliation_strings":["University of Victoria Department of Mechanical Engineering, Faculty of Engineering and Computer Science, , Victoria,"],"affiliations":[{"raw_affiliation_string":"University of Victoria Department of Mechanical Engineering, Faculty of Engineering and Computer Science, , Victoria,","institution_ids":["https://openalex.org/I71270174","https://openalex.org/I212119943","https://openalex.org/I173388201"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021829484","display_name":"Rahnuma Islam Nishat","orcid":"https://orcid.org/0000-0001-6987-4855"},"institutions":[{"id":"https://openalex.org/I186803428","display_name":"Brock University","ror":"https://ror.org/056am2717","country_code":"CA","type":"education","lineage":["https://openalex.org/I186803428"]},{"id":"https://openalex.org/I198387804","display_name":"Okanagan College","ror":"https://ror.org/04k2ezm16","country_code":"CA","type":"education","lineage":["https://openalex.org/I198387804"]},{"id":"https://openalex.org/I2800978909","display_name":"Kelowna General Hospital","ror":"https://ror.org/01j25h453","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I104778310","https://openalex.org/I2800978909"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"id":"https://openalex.org/I822440","display_name":"Okanagan University College","ror":"https://ror.org/02mxmh518","country_code":"CA","type":"education","lineage":["https://openalex.org/I822440"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Rahnuma Islam Nishat","raw_affiliation_strings":["Brock University Department of Computer Science, , St. Catharines,","Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","UBC Okanagan Department of Computer Science, , , Kelowna,"],"affiliations":[{"raw_affiliation_string":"Brock University Department of Computer Science, , St. Catharines,","institution_ids":["https://openalex.org/I186803428"]},{"raw_affiliation_string":"Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I2800978909"]},{"raw_affiliation_string":"UBC Okanagan Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I198387804","https://openalex.org/I822440","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051303736","display_name":"Corey Bond","orcid":"https://orcid.org/0000-0003-4553-5554"},"institutions":[{"id":"https://openalex.org/I198387804","display_name":"Okanagan College","ror":"https://ror.org/04k2ezm16","country_code":"CA","type":"education","lineage":["https://openalex.org/I198387804"]},{"id":"https://openalex.org/I2800978909","display_name":"Kelowna General Hospital","ror":"https://ror.org/01j25h453","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I104778310","https://openalex.org/I2800978909"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"id":"https://openalex.org/I822440","display_name":"Okanagan University College","ror":"https://ror.org/02mxmh518","country_code":"CA","type":"education","lineage":["https://openalex.org/I822440"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Corey Bond","raw_affiliation_strings":["Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","UBC Okanagan Department of Computer Science, , , Kelowna,"],"affiliations":[{"raw_affiliation_string":"Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I2800978909"]},{"raw_affiliation_string":"UBC Okanagan Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I198387804","https://openalex.org/I822440","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052175201","display_name":"John Brandon Graham-Knight","orcid":"https://orcid.org/0000-0002-3413-4547"},"institutions":[{"id":"https://openalex.org/I198387804","display_name":"Okanagan College","ror":"https://ror.org/04k2ezm16","country_code":"CA","type":"education","lineage":["https://openalex.org/I198387804"]},{"id":"https://openalex.org/I2800978909","display_name":"Kelowna General Hospital","ror":"https://ror.org/01j25h453","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I104778310","https://openalex.org/I2800978909"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"id":"https://openalex.org/I822440","display_name":"Okanagan University College","ror":"https://ror.org/02mxmh518","country_code":"CA","type":"education","lineage":["https://openalex.org/I822440"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"John Brandon Graham-Knight","raw_affiliation_strings":["Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","UBC Okanagan Department of Computer Science, , , Kelowna,"],"affiliations":[{"raw_affiliation_string":"Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I2800978909"]},{"raw_affiliation_string":"UBC Okanagan Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I198387804","https://openalex.org/I822440","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039324961","display_name":"Patricia Lasserre","orcid":"https://orcid.org/0000-0001-7080-2437"},"institutions":[{"id":"https://openalex.org/I198387804","display_name":"Okanagan College","ror":"https://ror.org/04k2ezm16","country_code":"CA","type":"education","lineage":["https://openalex.org/I198387804"]},{"id":"https://openalex.org/I2800978909","display_name":"Kelowna General Hospital","ror":"https://ror.org/01j25h453","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I104778310","https://openalex.org/I2800978909"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"id":"https://openalex.org/I822440","display_name":"Okanagan University College","ror":"https://ror.org/02mxmh518","country_code":"CA","type":"education","lineage":["https://openalex.org/I822440"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Patricia Lasserre","raw_affiliation_strings":["Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","UBC Okanagan Department of Computer Science, , , Kelowna,"],"affiliations":[{"raw_affiliation_string":"Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I2800978909"]},{"raw_affiliation_string":"UBC Okanagan Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I198387804","https://openalex.org/I822440","https://openalex.org/I4405260628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075069551","display_name":"Yves Lucet","orcid":"https://orcid.org/0000-0003-0349-6737"},"institutions":[{"id":"https://openalex.org/I198387804","display_name":"Okanagan College","ror":"https://ror.org/04k2ezm16","country_code":"CA","type":"education","lineage":["https://openalex.org/I198387804"]},{"id":"https://openalex.org/I2800978909","display_name":"Kelowna General Hospital","ror":"https://ror.org/01j25h453","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I104778310","https://openalex.org/I2800978909"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]},{"id":"https://openalex.org/I822440","display_name":"Okanagan University College","ror":"https://ror.org/02mxmh518","country_code":"CA","type":"education","lineage":["https://openalex.org/I822440"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Yves Lucet","raw_affiliation_strings":["Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","UBC Okanagan Department of Computer Science, , , Kelowna,"],"affiliations":[{"raw_affiliation_string":"Irving K. Barber Faculty of Science Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I2800978909"]},{"raw_affiliation_string":"UBC Okanagan Department of Computer Science, , , Kelowna,","institution_ids":["https://openalex.org/I198387804","https://openalex.org/I822440","https://openalex.org/I4405260628"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058540009","display_name":"Homayoun Najjaran","orcid":"https://orcid.org/0000-0002-3550-225X"},"institutions":[{"id":"https://openalex.org/I173388201","display_name":"Texas A&M University-Victoria","ror":"https://ror.org/01khwek78","country_code":"US","type":"education","lineage":["https://openalex.org/I173388201"]},{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]},{"id":"https://openalex.org/I71270174","display_name":"Victoria University","ror":"https://ror.org/04j757h98","country_code":"AU","type":"education","lineage":["https://openalex.org/I71270174"]}],"countries":["AU","CA","US"],"is_corresponding":false,"raw_author_name":"Homayoun Najjaran","raw_affiliation_strings":["University of Victoria Department of Mechanical Engineering, Faculty of Engineering and Computer Science, , Victoria,"],"affiliations":[{"raw_affiliation_string":"University of Victoria Department of Mechanical Engineering, Faculty of Engineering and Computer Science, , Victoria,","institution_ids":["https://openalex.org/I71270174","https://openalex.org/I212119943","https://openalex.org/I173388201"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5108750246"],"corresponding_institution_ids":["https://openalex.org/I173388201","https://openalex.org/I212119943","https://openalex.org/I71270174"],"apc_list":null,"apc_paid":null,"fwci":13.7494,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.98959301,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"31","issue":"4","first_page":"1414","last_page":"1452"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9732000231742859,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.7235710620880127},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.6671953201293945},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6241552829742432},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5788792371749878},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.559964120388031},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.45320653915405273},{"id":"https://openalex.org/keywords/business-process-discovery","display_name":"Business process discovery","score":0.44514697790145874},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.42880210280418396},{"id":"https://openalex.org/keywords/process-engineering","display_name":"Process engineering","score":0.3494560122489929},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.3488602042198181},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23804593086242676},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09160459041595459}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.7235710620880127},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.6671953201293945},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6241552829742432},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5788792371749878},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.559964120388031},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.45320653915405273},{"id":"https://openalex.org/C93453677","wikidata":"https://www.wikidata.org/wiki/Q1017580","display_name":"Business process discovery","level":5,"score":0.44514697790145874},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.42880210280418396},{"id":"https://openalex.org/C21880701","wikidata":"https://www.wikidata.org/wiki/Q2144042","display_name":"Process engineering","level":1,"score":0.3494560122489929},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.3488602042198181},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23804593086242676},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09160459041595459},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bpmj-07-2024-0555","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2024-0555","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":139,"referenced_works":["https://openalex.org/W39280257","https://openalex.org/W1507362421","https://openalex.org/W1517281423","https://openalex.org/W1584421816","https://openalex.org/W1602958886","https://openalex.org/W1688777878","https://openalex.org/W1846981065","https://openalex.org/W1930518123","https://openalex.org/W1966817825","https://openalex.org/W1973094642","https://openalex.org/W1985666084","https://openalex.org/W1989728335","https://openalex.org/W1996667283","https://openalex.org/W2003814517","https://openalex.org/W2028879371","https://openalex.org/W2033362897","https://openalex.org/W2044382685","https://openalex.org/W2045425755","https://openalex.org/W2050870263","https://openalex.org/W2059595229","https://openalex.org/W2068651789","https://openalex.org/W2077956304","https://openalex.org/W2081234480","https://openalex.org/W2088980349","https://openalex.org/W2092346144","https://openalex.org/W2100115309","https://openalex.org/W2101079813","https://openalex.org/W2106556581","https://openalex.org/W2115937275","https://openalex.org/W2118293979","https://openalex.org/W2146243500","https://openalex.org/W2152089137","https://openalex.org/W2177472777","https://openalex.org/W2256450079","https://openalex.org/W2276029783","https://openalex.org/W2335694744","https://openalex.org/W2336445786","https://openalex.org/W2340709770","https://openalex.org/W2482081700","https://openalex.org/W2496458134","https://openalex.org/W2515152122","https://openalex.org/W2526657819","https://openalex.org/W2582485373","https://openalex.org/W2585713270","https://openalex.org/W2587252785","https://openalex.org/W2591793331","https://openalex.org/W2591999418","https://openalex.org/W2610829762","https://openalex.org/W2611505968","https://openalex.org/W2726113388","https://openalex.org/W2735889767","https://openalex.org/W2761546646","https://openalex.org/W2765523435","https://openalex.org/W2786094468","https://openalex.org/W2790334382","https://openalex.org/W2792338380","https://openalex.org/W2794041810","https://openalex.org/W2804966357","https://openalex.org/W2880620558","https://openalex.org/W2884606998","https://openalex.org/W2886629814","https://openalex.org/W2896484314","https://openalex.org/W2897966018","https://openalex.org/W2898109697","https://openalex.org/W2899201533","https://openalex.org/W2901934595","https://openalex.org/W2908479647","https://openalex.org/W2926322826","https://openalex.org/W2933299603","https://openalex.org/W2943740436","https://openalex.org/W2944362491","https://openalex.org/W2963928259","https://openalex.org/W2965742678","https://openalex.org/W2966756122","https://openalex.org/W2969679574","https://openalex.org/W2969940319","https://openalex.org/W2972586951","https://openalex.org/W2979016510","https://openalex.org/W2979426818","https://openalex.org/W2982272500","https://openalex.org/W2988410656","https://openalex.org/W2990990994","https://openalex.org/W2998681424","https://openalex.org/W3013291592","https://openalex.org/W3015851278","https://openalex.org/W3015974343","https://openalex.org/W3017368725","https://openalex.org/W3026517259","https://openalex.org/W3044946215","https://openalex.org/W3072556253","https://openalex.org/W3081436959","https://openalex.org/W3083653865","https://openalex.org/W3087804748","https://openalex.org/W3097909949","https://openalex.org/W3100078462","https://openalex.org/W3105202199","https://openalex.org/W3105596407","https://openalex.org/W3107452326","https://openalex.org/W3114919575","https://openalex.org/W3118943338","https://openalex.org/W3125328737","https://openalex.org/W3129818748","https://openalex.org/W3140856385","https://openalex.org/W3162713035","https://openalex.org/W3172820288","https://openalex.org/W3196366533","https://openalex.org/W3200634420","https://openalex.org/W3205112384","https://openalex.org/W3207409396","https://openalex.org/W3209573979","https://openalex.org/W3213679486","https://openalex.org/W4200093918","https://openalex.org/W4200298606","https://openalex.org/W4200513373","https://openalex.org/W4205335650","https://openalex.org/W4226092168","https://openalex.org/W4244101919","https://openalex.org/W4283746543","https://openalex.org/W4284894756","https://openalex.org/W4285178987","https://openalex.org/W4285280214","https://openalex.org/W4288540474","https://openalex.org/W4291700635","https://openalex.org/W4311857899","https://openalex.org/W4312914395","https://openalex.org/W4313680365","https://openalex.org/W4352981353","https://openalex.org/W4362607295","https://openalex.org/W4379538496","https://openalex.org/W4379805280","https://openalex.org/W4387469937","https://openalex.org/W4387469992","https://openalex.org/W4387470102","https://openalex.org/W4387824552","https://openalex.org/W4388671617","https://openalex.org/W4388812460","https://openalex.org/W4390104081","https://openalex.org/W4393150251","https://openalex.org/W4398220997"],"related_works":["https://openalex.org/W2150478723","https://openalex.org/W4365511202","https://openalex.org/W4366534517","https://openalex.org/W2996377510","https://openalex.org/W4300560926","https://openalex.org/W2345053703","https://openalex.org/W2050159024","https://openalex.org/W2408600672","https://openalex.org/W1611051793","https://openalex.org/W2119415289"],"abstract_inverted_index":{"Purpose":[0],"The":[1],"significance":[2],"of":[3,77,84,175,190,194,263],"business":[4,17,87,112],"processes":[5,54,157],"has":[6,19,119],"fostered":[7],"a":[8,74,212,217],"close":[9],"collaboration":[10],"between":[11,204,240],"academia":[12],"and":[13,35,47,58,62,100,103,115,143,149,206,228,243,255,267,287],"industry.":[14],"Moreover,":[15],"the":[16,40,66,82,93,97,188,238,249,264],"landscape":[18],"witnessed":[20],"continuous":[21],"transformation,":[22],"closely":[23],"intertwined":[24],"with":[25],"technological":[26],"advancements.":[27],"Our":[28],"main":[29],"goal":[30],"is":[31],"to":[32,51,80,96,106,146,171,220,245],"offer":[33],"researchers":[34,288],"process":[36,88,113,116,127,136,141,147,151,253,256,285],"analysts":[37,286],"insights":[38,160],"into":[39,187],"latest":[41],"developments":[42,130],"concerning":[43],"artificial":[44],"intelligence":[45],"(AI)":[46],"machine":[48],"learning":[49],"(ML)":[50],"optimize":[52],"their":[53],"in":[55,65,86,223,289],"an":[56,173],"organization":[57],"identify":[59],"research":[60,273],"gaps":[61],"future":[63,278],"directions":[64],"field.":[67],"Design/methodology/approach":[68],"In":[69,111],"this":[70,167,272,290],"study,":[71],"we":[72],"perform":[73],"systematic":[75],"review":[76,168],"academic":[78],"literature":[79,94],"investigate":[81],"integration":[83],"AI/ML":[85,118,226],"management":[89,114],"(BPM).":[90],"We":[91],"categorize":[92],"according":[95],"BPM":[98,224,250],"life-cycle":[99,265],"employ":[101],"bibliometric":[102],"objective-oriented":[104],"methodology":[105],"analyze":[107],"related":[108],"papers.":[109],"Findings":[110],"map,":[117],"made":[120],"significant":[121,213],"improvements":[122],"using":[123],"operational":[124],"data":[125],"on":[126,155,159,200],"metrics.":[128],"These":[129],"involve":[131],"two":[132],"distinct":[133],"stages:":[134],"(1)":[135],"enhancement,":[137],"which":[138,153],"emphasizes":[139],"analyzing":[140],"information":[142],"adding":[144],"descriptions":[145],"models":[148],"(2)":[150],"improvement,":[152],"focuses":[154,199],"redesigning":[156],"based":[158],"derived":[161],"from":[162],"analysis.":[163],"Research":[164],"limitations/implications":[165],"While":[166],"paper":[169],"serves":[170],"provide":[172],"overview":[174],"different":[176],"approaches":[177,276],"for":[178,277,283],"addressing":[179],"process-related":[180],"challenges,":[181],"it":[182,232],"does":[183],"not":[184],"delve":[185],"deeply":[186],"intricacies":[189],"fine-grained":[191],"technical":[192],"details":[193],"each":[195],"method.":[196],"This":[197,209],"work":[198,210],"recent":[201],"papers":[202],"conducted":[203],"2010":[205],"2024.":[207],"Originality/value":[208],"addresses":[211],"gap":[214],"by":[215,259],"employing":[216],"pioneering":[218],"approach":[219],"introduce":[221],"challenges":[222,247],"alongside":[225],"techniques":[227],"integrated":[229],"tools.":[230],"Hence,":[231],"offers":[233],"comprehensive":[234],"guidelines":[235],"that":[236],"elucidate":[237],"alignment":[239],"ML":[241,269],"methods":[242],"solutions":[244],"current":[246],"across":[248],"life-cycle,":[251],"including":[252],"enhancement":[254],"improvement.":[257],"Additionally,":[258],"detailing":[260],"various":[261],"aspects":[262],"phases":[266],"highlighting":[268],"technique":[270],"characteristics,":[271],"demonstrates":[274],"potential":[275],"exploration,":[279],"thereby":[280],"enhancing":[281],"applicability":[282],"both":[284],"context.":[291]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":19}],"updated_date":"2026-03-29T08:15:47.926485","created_date":"2025-10-10T00:00:00"}