{"id":"https://openalex.org/W4321103271","doi":"https://doi.org/10.1108/bpmj-07-2022-0335","title":"A multi-objective optimization model for outpatient care delivery\u00a0with service fairness","display_name":"A multi-objective optimization model for outpatient care delivery\u00a0with service fairness","publication_year":2023,"publication_date":"2023-02-16","ids":{"openalex":"https://openalex.org/W4321103271","doi":"https://doi.org/10.1108/bpmj-07-2022-0335"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-07-2022-0335","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2022-0335","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057437987","display_name":"Soumyajyoti Datta","orcid":"https://orcid.org/0000-0002-3910-745X"},"institutions":[{"id":"https://openalex.org/I4210137468","display_name":"XIM University","ror":"https://ror.org/04hx99g79","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210137468"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Soumyajyoti Datta","raw_affiliation_strings":["Xavier Institute of Management, Bhubaneswar, India"],"raw_orcid":"https://orcid.org/0000-0002-3910-745X","affiliations":[{"raw_affiliation_string":"Xavier Institute of Management, Bhubaneswar, India","institution_ids":["https://openalex.org/I4210137468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102348184","display_name":"Rohit Kapoor","orcid":null},"institutions":[{"id":"https://openalex.org/I33003672","display_name":"Indian Institute of Management Indore","ror":"https://ror.org/02j8pmw82","country_code":"IN","type":"education","lineage":["https://openalex.org/I33003672"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rohit Kapoor","raw_affiliation_strings":["Indian Institute of Management Indore, Indore, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Indore, Indore, India","institution_ids":["https://openalex.org/I33003672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078779827","display_name":"Peeyush Mehta","orcid":"https://orcid.org/0000-0002-2163-7567"},"institutions":[{"id":"https://openalex.org/I71495548","display_name":"Indian Institute of Management Calcutta","ror":"https://ror.org/02zhewk16","country_code":"IN","type":"education","lineage":["https://openalex.org/I71495548"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Peeyush Mehta","raw_affiliation_strings":["Indian Institute of Management Calcutta, Kolkata, India"],"raw_orcid":"https://orcid.org/0000-0002-2163-7567","affiliations":[{"raw_affiliation_string":"Indian Institute of Management Calcutta, Kolkata, India","institution_ids":["https://openalex.org/I71495548"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.0102,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.9352746,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"29","issue":"3","first_page":"630","last_page":"652"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12174","display_name":"Hospital Admissions and Outcomes","score":0.980400025844574,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.9679999947547913,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5901152491569519},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5488864779472351},{"id":"https://openalex.org/keywords/multi-objective-optimization","display_name":"Multi-objective optimization","score":0.5402758717536926},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45929092168807983},{"id":"https://openalex.org/keywords/sorting","display_name":"Sorting","score":0.4557194411754608},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4402746558189392},{"id":"https://openalex.org/keywords/pareto-principle","display_name":"Pareto principle","score":0.43021446466445923},{"id":"https://openalex.org/keywords/genetic-algorithm","display_name":"Genetic algorithm","score":0.4205503463745117},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.41519567370414734},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3840258717536926},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3332039713859558},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.31215599179267883},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19214361906051636},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1001567542552948},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10012277960777283},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.08897680044174194},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.08058604598045349}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5901152491569519},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5488864779472351},{"id":"https://openalex.org/C68781425","wikidata":"https://www.wikidata.org/wiki/Q2052203","display_name":"Multi-objective optimization","level":2,"score":0.5402758717536926},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45929092168807983},{"id":"https://openalex.org/C111696304","wikidata":"https://www.wikidata.org/wiki/Q2303697","display_name":"Sorting","level":2,"score":0.4557194411754608},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4402746558189392},{"id":"https://openalex.org/C137635306","wikidata":"https://www.wikidata.org/wiki/Q182667","display_name":"Pareto principle","level":2,"score":0.43021446466445923},{"id":"https://openalex.org/C8880873","wikidata":"https://www.wikidata.org/wiki/Q187787","display_name":"Genetic algorithm","level":2,"score":0.4205503463745117},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.41519567370414734},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3840258717536926},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3332039713859558},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.31215599179267883},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19214361906051636},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1001567542552948},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10012277960777283},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.08897680044174194},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.08058604598045349},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bpmj-07-2022-0335","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2022-0335","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1495900007","https://openalex.org/W1902567864","https://openalex.org/W1929472339","https://openalex.org/W1984243496","https://openalex.org/W1989972279","https://openalex.org/W1996446590","https://openalex.org/W2002827621","https://openalex.org/W2003321477","https://openalex.org/W2007261666","https://openalex.org/W2056417120","https://openalex.org/W2058081966","https://openalex.org/W2073565577","https://openalex.org/W2078724364","https://openalex.org/W2086886954","https://openalex.org/W2126105956","https://openalex.org/W2226869236","https://openalex.org/W2472113677","https://openalex.org/W2511828162","https://openalex.org/W2518263825","https://openalex.org/W2568946732","https://openalex.org/W2617577454","https://openalex.org/W2726086762","https://openalex.org/W2746355532","https://openalex.org/W2775794155","https://openalex.org/W2797684129","https://openalex.org/W2800184198","https://openalex.org/W2808081742","https://openalex.org/W2897040440","https://openalex.org/W2904285679","https://openalex.org/W2915558463","https://openalex.org/W2918928237","https://openalex.org/W2939877560","https://openalex.org/W2944475406","https://openalex.org/W2973338571","https://openalex.org/W2978606853","https://openalex.org/W3003884980","https://openalex.org/W3028410886","https://openalex.org/W3045154648","https://openalex.org/W3047266537","https://openalex.org/W3115856211","https://openalex.org/W3118384353","https://openalex.org/W3124587238","https://openalex.org/W3126064780","https://openalex.org/W3135597707","https://openalex.org/W3157543551","https://openalex.org/W3167158980","https://openalex.org/W4234930365","https://openalex.org/W4243085185"],"related_works":["https://openalex.org/W3006936859","https://openalex.org/W1987040457","https://openalex.org/W2378502887","https://openalex.org/W2184492720","https://openalex.org/W1994686097","https://openalex.org/W2090178682","https://openalex.org/W4241467429","https://openalex.org/W2001591765","https://openalex.org/W2073147994","https://openalex.org/W2384474142"],"abstract_inverted_index":{"Purpose":[0],"Outpatient":[1],"care":[2,21,43,161,186,206,237],"delivery":[3,44,187,207],"is":[4,29,195],"one":[5,196],"of":[6,11,26,42,76,140,176,185,197,226],"the":[7,27,40,71,91,111,119,133,141,167,173,182,198,205,213,224],"key":[8,24,51],"revenue":[9],"sources":[10],"a":[12,16,32,232],"hospital":[13],"which":[14],"plays":[15],"salient":[17],"role":[18],"in":[19,70,154,166],"timely":[20],"delivery.":[22,162,238],"The":[23,145,163,193,221],"purpose":[25],"study":[28,168,194,222],"to":[30,109,131,203,230],"propose":[31],"multi-objective":[33,228],"simulation-based":[34,227],"decision":[35],"support":[36],"model":[37,72,80,100,164],"that":[38,201],"considers":[39,56],"cost":[41,188],"and":[45,65,114,189],"patient":[46,235],"dissatisfaction":[47,55],"as":[48,62,216,218],"its":[49],"two":[50,142],"conflicting":[52],"objectives.":[53,143],"Patient":[54,59],"service":[57,178,190,219],"fairness.":[58,191,220],"idiosyncrasies":[60],"such":[61],"no-show,":[63],"unpunctuality":[64],"balking":[66],"have":[67],"been":[68,82,102,107,129],"considered":[69],"involving":[73],"multiple":[74],"classes":[75],"patients.":[77],"Design/methodology/approach":[78],"A":[79],"has":[81,101,106,128],"designed":[83],"using":[84],"data":[85],"collected":[86],"from":[87],"field":[88],"investigations.":[89],"In":[90,118],"first":[92],"stage,":[93,121],"queuing":[94],"theory":[95],"based":[96],"discrete":[97],"event":[98],"simulation":[99],"developed.":[103],"Genetic":[104],"algorithm":[105,125],"used":[108],"solve":[110],"scalarized":[112],"problem":[113],"obtain":[115],"actionable":[116],"insights.":[117],"second":[120],"non-dominated":[122],"sorting":[123],"genetic":[124],"II":[126],"(NSGA-II)":[127],"involved":[130],"achieve":[132],"Pareto":[134],"optimal":[135],"fronts":[136],"considering":[137,148],"equal":[138],"priority":[139],"Findings":[144],"computational":[146],"results":[147],"various":[149],"parameter":[150],"settings":[151],"can":[152],"help":[153],"efficient":[155],"resource":[156],"planning":[157],"while":[158],"ensuring":[159],"better":[160],"proposed":[165],"provides":[169],"structural":[170],"insights":[171],"on":[172,180],"business":[174],"strategy":[175],"healthcare":[177],"providers":[179],"optimizing":[181],"dual":[183],"goals":[184],"Originality/value":[192],"early":[199],"works":[200],"helps":[202],"improve":[204],"process":[208],"by":[209],"taking":[210],"into":[211],"consideration":[212],"environmental":[214],"factors":[215],"well":[217],"demonstrates":[223],"usage":[225],"optimization":[229],"provide":[231],"more":[233],"sustainable":[234],"centric":[236]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":5}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
