{"id":"https://openalex.org/W3135141339","doi":"https://doi.org/10.1108/bpmj-07-2020-0346","title":"Serious games in business process management: a systematic literature review","display_name":"Serious games in business process management: a systematic literature review","publication_year":2021,"publication_date":"2021-03-08","ids":{"openalex":"https://openalex.org/W3135141339","doi":"https://doi.org/10.1108/bpmj-07-2020-0346","mag":"3135141339"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-07-2020-0346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2020-0346","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043426642","display_name":"THIAGO MACHADO LEIT\u00c3O","orcid":"https://orcid.org/0000-0002-8142-1223"},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Thiago Machado Leit\u00e3o","raw_affiliation_strings":["Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-8142-1223","affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050628459","display_name":"Leonardo Lu\u00edz Lima Navarro","orcid":"https://orcid.org/0000-0002-9561-8836"},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Leonardo Luiz Lima Navarro","raw_affiliation_strings":["Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-9561-8836","affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020340257","display_name":"Renato Fl\u00f3rido Cameira","orcid":"https://orcid.org/0000-0002-9071-7448"},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Renato Fl\u00f3rido Cameira","raw_affiliation_strings":["Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041095413","display_name":"\u00c9dison Renato Silva","orcid":"https://orcid.org/0000-0002-4994-7057"},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Edison Renato Silva","raw_affiliation_strings":["Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-4994-7057","affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio de Janeiro, Industrial Engineering Department, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I122140584"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5043426642"],"corresponding_institution_ids":["https://openalex.org/I122140584"],"apc_list":null,"apc_paid":null,"fwci":6.0263,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.96500215,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"27","issue":"3","first_page":"685","last_page":"721"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9445000290870667,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7093450427055359},{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.5420442819595337},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.49183177947998047},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4736546277999878},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4604767858982086},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.4279100298881531},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4268212914466858},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.37575212121009827},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34328219294548035},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.24201402068138123},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.100344717502594}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7093450427055359},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.5420442819595337},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.49183177947998047},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4736546277999878},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4604767858982086},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.4279100298881531},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4268212914466858},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.37575212121009827},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34328219294548035},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.24201402068138123},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.100344717502594},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bpmj-07-2020-0346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2020-0346","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W24366762","https://openalex.org/W52922469","https://openalex.org/W101223594","https://openalex.org/W151682974","https://openalex.org/W162075811","https://openalex.org/W589586069","https://openalex.org/W1518842472","https://openalex.org/W1551338269","https://openalex.org/W1554178214","https://openalex.org/W1591220029","https://openalex.org/W1973017650","https://openalex.org/W1990455201","https://openalex.org/W2005501262","https://openalex.org/W2006638549","https://openalex.org/W2024934704","https://openalex.org/W2034005999","https://openalex.org/W2045329324","https://openalex.org/W2094865495","https://openalex.org/W2109006305","https://openalex.org/W2110295363","https://openalex.org/W2111614279","https://openalex.org/W2127597498","https://openalex.org/W2128263696","https://openalex.org/W2147017981","https://openalex.org/W2148099808","https://openalex.org/W2160507162","https://openalex.org/W2185417559","https://openalex.org/W2240642183","https://openalex.org/W2364988851","https://openalex.org/W2399986779","https://openalex.org/W2400038930","https://openalex.org/W2462568845","https://openalex.org/W2480740687","https://openalex.org/W2490962029","https://openalex.org/W2526120244","https://openalex.org/W2527809369","https://openalex.org/W2529237961","https://openalex.org/W2530497829","https://openalex.org/W2535612777","https://openalex.org/W2561690023","https://openalex.org/W2563314299","https://openalex.org/W2566723419","https://openalex.org/W2575638095","https://openalex.org/W2578904077","https://openalex.org/W2580698177","https://openalex.org/W2582236747","https://openalex.org/W2601413730","https://openalex.org/W2604767875","https://openalex.org/W2619912609","https://openalex.org/W2631515075","https://openalex.org/W2735741912","https://openalex.org/W2744886809","https://openalex.org/W2767577693","https://openalex.org/W2789556684","https://openalex.org/W2794051601","https://openalex.org/W2794592483","https://openalex.org/W2896690492","https://openalex.org/W2907490690","https://openalex.org/W2950532980","https://openalex.org/W2992501310","https://openalex.org/W3003928868","https://openalex.org/W3004010916","https://openalex.org/W3012437592","https://openalex.org/W3210835508"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W4200475773"],"abstract_inverted_index":{"Purpose":[0],"This":[1,175],"study":[2],"conducts":[3],"a":[4,90],"systematic":[5,55],"literature":[6,56],"review":[7,57],"(SLR)":[8],"on":[9,128],"serious":[10,75],"games":[11,76,87,98,131,150,168,192],"in":[12,16,40,151],"the":[13,50,78,144,177,185],"BPM":[14,24,36,79,181],"domain,":[15],"order":[17],"to":[18,93,95,170,195],"answer:":[19],"RQ1":[20],"\u2013":[21,32],"what":[22],"are":[23,82,160],"games'":[25],"learning":[26,172],"objectives":[27],"and":[28,45,54,119,135,146,154,189,199],"design":[29],"characteristics?":[30],"RQ2":[31],"How":[33],"rigorously":[34],"each":[35],"game":[37],"was":[38],"evaluated":[39,167],"terms":[41],"of":[42,148],"their":[43,171,196],"effectiveness":[44],"entertainment?.":[46],"Design/methodology/approach":[47],"We":[48,68],"followed":[49],"PRISMA":[51],"statement":[52],"method":[53],"standards.":[58],"Selected":[59],"studies":[60,142],"were":[61],"analyzed":[62],"using":[63,136,155],"qualitative":[64],"evidence":[65],"synthesis.":[66],"Findings":[67],"found":[69],"37":[70],"references":[71],"that":[72,88,99],"describe":[73],"15":[74,191],"within":[77],"domain.":[80],"Games":[81],"diverse,":[83],"ranging":[84],"from":[85],"analog":[86],"need":[89],"few":[91],"hours":[92],"complete":[94],"complex":[96],"digital":[97],"require":[100],"many":[101],"sessions.":[102],"Game":[103],"evaluation":[104,200],"should":[105,126],"be":[106,113],"generally":[107],"improved":[108],"as":[109,115],"27":[110],"publications":[111],"can":[112,164],"considered":[114],"quasi-experimental":[116],"or":[117],"nonexperimental":[118],"potentially":[120],"biased.":[121],"Research":[122],"limitations/implications":[123],"Future":[124],"research":[125],"focus":[127],"developing":[129],"new":[130],"about":[132,180],"process":[133],"implementation":[134],"other":[137],"notations":[138],"besides":[139],"BPMN.":[140],"More":[141],"testing":[143],"reliability":[145],"validity":[147],"existing":[149],"different":[152],"settings":[153],"more":[156],"rigorous":[157],"experimental":[158],"designs":[159],"also":[161],"necessary.":[162],"Practitioners":[163],"identify":[165],"thoroughly":[166],"relevant":[169],"objectives.":[173],"Originality/value":[174],"is":[176],"first":[178],"SLR":[179],"games.":[182],"It":[183],"consolidates":[184],"literature,":[186],"analyzes,":[187],"describes":[188],"categorizes":[190],"with":[193],"respect":[194],"internal":[197],"characteristics":[198],"reliability.":[201]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
