{"id":"https://openalex.org/W2796913295","doi":"https://doi.org/10.1108/bpmj-07-2017-0211","title":"Business Process Management (BPM)","display_name":"Business Process Management (BPM)","publication_year":2018,"publication_date":"2018-06-22","ids":{"openalex":"https://openalex.org/W2796913295","doi":"https://doi.org/10.1108/bpmj-07-2017-0211","mag":"2796913295"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-07-2017-0211","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2017-0211","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038423732","display_name":"Elisa Giacosa","orcid":"https://orcid.org/0000-0002-0445-3176"},"institutions":[{"id":"https://openalex.org/I55143463","display_name":"University of Turin","ror":"https://ror.org/048tbm396","country_code":"IT","type":"education","lineage":["https://openalex.org/I55143463"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Elisa Giacosa","raw_affiliation_strings":["University of Turin, Turin, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Turin, Turin, Italy","institution_ids":["https://openalex.org/I55143463"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053583902","display_name":"Alberto Mazzoleni","orcid":"https://orcid.org/0000-0002-4221-4344"},"institutions":[{"id":"https://openalex.org/I79940851","display_name":"University of Brescia","ror":"https://ror.org/02q2d2610","country_code":"IT","type":"education","lineage":["https://openalex.org/I79940851"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Alberto Mazzoleni","raw_affiliation_strings":["Economics and Management, University of Brescia, Brescia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Economics and Management, University of Brescia, Brescia, Italy","institution_ids":["https://openalex.org/I79940851"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040194068","display_name":"Antonio Usai","orcid":"https://orcid.org/0000-0001-7212-5185"},"institutions":[{"id":"https://openalex.org/I159650629","display_name":"University of Sassari","ror":"https://ror.org/01bnjbv91","country_code":"IT","type":"education","lineage":["https://openalex.org/I159650629"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonio Usai","raw_affiliation_strings":["University of Sassari, Sassari, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Sassari, Sassari, Italy","institution_ids":["https://openalex.org/I159650629"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.27,"has_fulltext":false,"cited_by_count":63,"citation_normalized_percentile":{"value":0.97599006,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"24","issue":"5","first_page":"1145","last_page":"1162"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.92330002784729,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.9172999858856201,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.789299488067627},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6215462684631348},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5556850433349609},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5473121404647827},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4977584183216095},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.48673442006111145},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.47966721653938293},{"id":"https://openalex.org/keywords/grounded-theory","display_name":"Grounded theory","score":0.4234745502471924},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41465580463409424},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.31187573075294495},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22504699230194092},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.22168749570846558},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.18521729111671448},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.1750442385673523},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.07907256484031677}],"concepts":[{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.789299488067627},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6215462684631348},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5556850433349609},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5473121404647827},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4977584183216095},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.48673442006111145},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.47966721653938293},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.4234745502471924},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41465580463409424},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31187573075294495},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22504699230194092},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.22168749570846558},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.18521729111671448},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1750442385673523},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.07907256484031677},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/bpmj-07-2017-0211","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-07-2017-0211","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:iris.unibs.it:11379/498695","is_oa":false,"landing_page_url":"http://hdl.handle.net/11379/498695","pdf_url":null,"source":{"id":"https://openalex.org/S4306400804","display_name":"Institutional Research Information System (Universit\u00e0 degli Studi di Brescia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66752286","host_organization_name":"University of Milano-Bicocca","host_organization_lineage":["https://openalex.org/I66752286"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":87,"referenced_works":["https://openalex.org/W2575645","https://openalex.org/W34737602","https://openalex.org/W60435030","https://openalex.org/W75413311","https://openalex.org/W94336637","https://openalex.org/W131441308","https://openalex.org/W245668106","https://openalex.org/W1427760527","https://openalex.org/W1508866000","https://openalex.org/W1510377720","https://openalex.org/W1518177234","https://openalex.org/W1528164999","https://openalex.org/W1593265958","https://openalex.org/W1603767029","https://openalex.org/W1714357330","https://openalex.org/W1962572544","https://openalex.org/W1966125442","https://openalex.org/W1971986313","https://openalex.org/W1972548256","https://openalex.org/W1974508236","https://openalex.org/W1990891997","https://openalex.org/W1993244061","https://openalex.org/W1999082276","https://openalex.org/W2013495876","https://openalex.org/W2015787246","https://openalex.org/W2018018993","https://openalex.org/W2018963280","https://openalex.org/W2028440278","https://openalex.org/W2048859570","https://openalex.org/W2050307678","https://openalex.org/W2053840083","https://openalex.org/W2060224677","https://openalex.org/W2061345514","https://openalex.org/W2064862154","https://openalex.org/W2068018960","https://openalex.org/W2074508004","https://openalex.org/W2075913804","https://openalex.org/W2077293205","https://openalex.org/W2081493810","https://openalex.org/W2087525990","https://openalex.org/W2089087592","https://openalex.org/W2094172851","https://openalex.org/W2096695770","https://openalex.org/W2097168248","https://openalex.org/W2097349596","https://openalex.org/W2107585549","https://openalex.org/W2107878864","https://openalex.org/W2108795964","https://openalex.org/W2109167311","https://openalex.org/W2112454160","https://openalex.org/W2116530587","https://openalex.org/W2116924921","https://openalex.org/W2119951662","https://openalex.org/W2126398343","https://openalex.org/W2128500420","https://openalex.org/W2155686058","https://openalex.org/W2155809045","https://openalex.org/W2156415033","https://openalex.org/W2164284962","https://openalex.org/W2164464350","https://openalex.org/W2164607255","https://openalex.org/W2165389644","https://openalex.org/W2167348025","https://openalex.org/W2171646452","https://openalex.org/W2225311588","https://openalex.org/W2238901748","https://openalex.org/W2319419397","https://openalex.org/W2322544779","https://openalex.org/W2338335491","https://openalex.org/W2339468555","https://openalex.org/W2341474478","https://openalex.org/W2344130160","https://openalex.org/W2472341402","https://openalex.org/W2481788437","https://openalex.org/W2511498767","https://openalex.org/W2519045120","https://openalex.org/W2554342282","https://openalex.org/W2585713270","https://openalex.org/W2587474471","https://openalex.org/W2598946988","https://openalex.org/W2602977328","https://openalex.org/W2703960189","https://openalex.org/W2760373174","https://openalex.org/W3121354751","https://openalex.org/W3123463303","https://openalex.org/W3125991376","https://openalex.org/W6600117930"],"related_works":["https://openalex.org/W2357576764","https://openalex.org/W2005124518","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W4289825098","https://openalex.org/W2880620558","https://openalex.org/W2480955674","https://openalex.org/W2766324704","https://openalex.org/W2186723614","https://openalex.org/W1993322810"],"abstract_inverted_index":{"Purpose":[0],"Although":[1],"Business":[2],"Process":[3],"Management":[4],"(BPM)":[5],"is":[6,74,233,250,355,434,522,576],"a":[7,99,118,206,251,283,305,365,372,415,515,555,565,571],"critical":[8],"issue":[9],"and":[10,12,96,170,198,209,215,219,231,241,291,311,328,345,361,378,429,461,475,479,499,506,612],"small-":[11],"medium-sized":[13],"family":[14,30,240,249],"firms":[15,31],"(SMFFs)":[16],"frequently":[17],"adopt":[18],"process":[19,351,427],"organization,":[20],"very":[21],"little":[22],"literature":[23,388],"focuses":[24],"on":[25,40,120,152,307,315,389,407,421,436,471,578,609],"the":[26,124,129,132,135,149,159,161,190,194,199,203,222,236,239,242,248,266,273,280,289,298,324,335,346,387,400,403,432,446,449,472,477,480,497,502,510,525,574,602,606,616,620],"processes":[27,337,550],"by":[28,53,92,98,174,235,455],"which":[29,77,168],"remain":[32],"distinctive":[33],"(Chrisman":[34],"et":[35,111],"al.":[36],",":[37],"2016)":[38],"or":[39],"their":[41,459],"approach":[42,320],"to":[43,49,58,75,108,134,156,167,282,288,338,386,413,466,551],"BPM.":[44,261,380],"The":[45,69,105,183,383,485,520],"current":[46,274],"research":[47,122,256,299,384,401,420,433,481,486,503,521,568,575],"aims":[48],"fill":[50],"this":[51,72,232,513,567,590],"gap":[52],"analyzing":[54],"dynamic":[55],"companies\u2019":[56],"attitudes":[57],"process-driven":[59],"ability":[60],"that":[61,247,440,495,580],"concern":[62],"exploitative":[63,290],"as":[64,66,115,176,331,333],"well":[65,332],"explorative":[67,292],"processes.":[68],"purpose":[70],"of":[71,79,126,137,189,205,225,229,268,271,278,295,323,334,349,358,374,405,451,458,469,501,548,557,619],"paper":[73],"identify":[76],"kinds":[78],"dimensions":[80,375,439,579],"may":[81,593],"build":[82],"an":[83,141,545],"ambidextrous":[84],"state":[85],"in":[86,88,123,186,227,254,260,367,394,418,445,453,504,585],"BPM":[87,121,154,264,343,369,390,409,452,517,559,610],"SMFFs,":[89],"also":[90,259],"favored":[91],"entrepreneurial":[93],"IT":[94],"capabilities":[95],"influenced":[97,234],"stable":[100],"but":[101],"changeable":[102,284],"context.":[103,285],"Design/methodology/approach":[104],"authors":[106,130,162],"referred":[107],"vom":[109],"Brocke":[110],"al.\u2019s":[112],"(2014)":[113],"study":[114],"it":[116,245],"allows":[117],"focus":[119,306],"context":[125,136,617],"SMFFs.":[127,138,157],"Then,":[128],"adapted":[131],"framework":[133],"In":[139,158,286,509,563,600],"addition,":[140,601],"empirical":[142,191],"analysis":[143,210],"has":[144,487],"been":[145,582],"made":[146],"for":[147,524,560],"applying":[148],"framework\u2019s":[150],"principles":[151],"effective":[153,377],"requirements":[155],"research,":[160],"applied":[163],"grounded":[164],"theory,":[165],"according":[166],"observation":[169],"theorization":[171,184],"are":[172,464,540],"linked":[173],"circularity,":[175],"they":[177],"represent":[178],"moments":[179,188],"being":[180],"managed":[181],"simultaneously.":[182],"emerged":[185],"different":[187,336,467],"surveys,":[192],"influencing":[193],"next":[195],"data":[196,200],"gathering":[197,201],"was":[202],"object":[204],"de-structured":[207],"matching":[208],"process.":[211],"Findings":[212],"Specific":[213],"cultural":[214],"cognitive":[216],"aspects,":[217],"values":[218],"abilities":[220,270],"affect":[221],"company":[223,281],"behavior":[224],"SMFFs":[226],"terms":[228],"BPM,":[230,422],"connection":[237],"between":[238,326],"business.":[243],"Therefore,":[244],"confirms":[246],"missing":[252,416],"variable":[253,417],"organizational":[255,296,419,536,561],"(Dyer,":[257],"2006)":[258],"A":[262],"good":[263,368,408],"permits":[265,514],"definition":[267],"business":[269],"running":[272],"processes,":[275],"along":[276,553],"with":[277,304,542,554,597],"acclimatizing":[279],"regard":[287],"strengths":[293],"typical":[294],"ambidexterity,":[297],"favors,":[300],"respectively,":[301],"transactional":[302],"excellence":[303,313],"net":[308,316],"cost":[309],"reduction":[310],"transformational":[312],"based":[314,435,577],"revenue":[317],"generation.":[318],"This":[319],"requires":[321],"consideration":[322,615],"difference":[325],"external":[327,507],"internal":[329,505,511],"contingencies":[330],"manage.":[339],"However,":[340],"despite":[341],"IT-based":[342,350,558],"tools":[344],"new":[347,516,535],"era":[348],"thinking,":[352],"technology":[353],"appropriation":[354],"only":[356,371],"one":[357],"our":[359],"dimensions,":[360],"each":[362],"dimension":[363],"plays":[364],"role":[366],"behavior;":[370],"combination":[373],"favors":[376],"flexible":[379],"Research":[381],"limitations/implications":[382],"contributes":[385],"through":[391],"theoretical":[392],"implications,":[393,491],"particular":[395],"two":[396,488,527,543],"main":[397,489],"implications.":[398],"First,":[399,529],"emphasizes":[402],"impact":[404,608],"familiness":[406,425,607],"practice.":[410],"Family":[411],"appears":[412],"be":[414,595],"even":[423],"though":[424],"affects":[426],"specificity":[428],"mechanisms.":[430],"Second,":[431,573],"certain":[437],"category":[438],"characterize":[441],"management":[442,587],"models":[443],"common":[444],"literature,":[447],"allowing":[448],"application":[450],"FFs":[454,539,592],"taking":[456],"advantage":[457],"confidence":[460],"adaptability.":[462],"Limitations":[463],"related":[465],"points":[468],"view":[470],"model\u2019s":[473],"scope":[474],"design,":[476],"recipient":[478],"method.":[482],"Practical":[483],"implications":[484],"practical":[490],"representing":[492],"managerial":[493],"potential,":[494],"improve":[496],"significance":[498],"originality":[500],"contexts.":[508],"context,":[512,566],"mind-set.":[518],"Originality/value":[519],"original":[523],"following":[526],"reasons.":[528],"when":[530],"FF":[531],"complexity":[532],"grows":[533],"and/or":[534],"issues":[537],"emerge,":[538],"faced":[541],"challenges:":[544],"increased":[546],"number":[547],"complex":[549],"handle,":[552],"lack":[556],"ambidexterity.":[562],"such":[564],"can":[569],"suggest":[570],"solution.":[572],"have":[581],"widely":[583],"characterized":[584],"general":[586],"models.":[588],"For":[589],"reason,":[591],"already":[594],"familiar":[596],"these":[598],"dimensions.":[599],"model":[603],"strongly":[604],"valorizes":[605],"development":[611],"takes":[613],"into":[614],"awareness":[618],"company.":[621]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2018-04-24T00:00:00"}