{"id":"https://openalex.org/W2788925946","doi":"https://doi.org/10.1108/bpmj-06-2016-0115","title":"The promotion of BPM and lean in the health sector: main results","display_name":"The promotion of BPM and lean in the health sector: main results","publication_year":2018,"publication_date":"2018-02-06","ids":{"openalex":"https://openalex.org/W2788925946","doi":"https://doi.org/10.1108/bpmj-06-2016-0115","mag":"2788925946"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-06-2016-0115","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-06-2016-0115","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://dx.doi.org/10.1108/BPMJ-06-2016-0115","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051090776","display_name":"Gabriela Souza Assis Ferreira","orcid":"https://orcid.org/0000-0002-7833-169X"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Gabriela Souza Assis Ferreira","raw_affiliation_strings":["School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil","( Universidade de Sao Paulo Faculdade de Economia Administracao e Contabilidade de Ribeirao Preto Ribeirao Preto Brazil )"],"raw_orcid":"https://orcid.org/0000-0002-7833-169X","affiliations":[{"raw_affiliation_string":"School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]},{"raw_affiliation_string":"( Universidade de Sao Paulo Faculdade de Economia Administracao e Contabilidade de Ribeirao Preto Ribeirao Preto Brazil )","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066188868","display_name":"Ulisses Rezende Silva","orcid":"https://orcid.org/0000-0001-6446-0311"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ulisses Rezende Silva","raw_affiliation_strings":["Department of Administration, School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-6446-0311","affiliations":[{"raw_affiliation_string":"Department of Administration, School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039424888","display_name":"Andr\u00e9 Lucirton Costa","orcid":"https://orcid.org/0000-0002-2053-4224"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 Lucirton Costa","raw_affiliation_strings":["Department of Administration, School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Administration, School of Economics, Business Administration and Accounting, University of S\u00e3o Paulo, Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049686375","display_name":"S\u00edlvia In\u00eas Dallavalle de P\u00e1dua","orcid":"https://orcid.org/0000-0002-5865-9786"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Silvia In\u00eas Dallavalle de Dallavalle P\u00e1dua","raw_affiliation_strings":["Department of Business Administration, School of Economics, Business Administration and Accounting, University of Sao Paulo, Ribeir\u00e3o Preto, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-5865-9786","affiliations":[{"raw_affiliation_string":"Department of Business Administration, School of Economics, Business Administration and Accounting, University of Sao Paulo, Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5051090776"],"corresponding_institution_ids":["https://openalex.org/I17974374"],"apc_list":null,"apc_paid":null,"fwci":10.6137,"has_fulltext":false,"cited_by_count":59,"citation_normalized_percentile":{"value":0.98201104,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"24","issue":"2","first_page":"400","last_page":"424"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9836000204086304,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9585000276565552,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"Lean manufacturing","score":0.5794506072998047},{"id":"https://openalex.org/keywords/scopus","display_name":"Scopus","score":0.5251919031143188},{"id":"https://openalex.org/keywords/health-sector","display_name":"Health sector","score":0.5123010873794556},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5027344226837158},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.48875904083251953},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.4517277777194977},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4492833912372589},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4423111379146576},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4329123795032501},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3652331233024597},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3545251488685608},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.29700976610183716},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.24375104904174805},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2019195258617401},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1511557698249817},{"id":"https://openalex.org/keywords/environmental-health","display_name":"Environmental health","score":0.12901031970977783},{"id":"https://openalex.org/keywords/health-services","display_name":"Health services","score":0.10005339980125427},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09827166795730591},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.09547701478004456}],"concepts":[{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.5794506072998047},{"id":"https://openalex.org/C83867959","wikidata":"https://www.wikidata.org/wiki/Q371467","display_name":"Scopus","level":3,"score":0.5251919031143188},{"id":"https://openalex.org/C2988643123","wikidata":"https://www.wikidata.org/wiki/Q15067276","display_name":"Health sector","level":4,"score":0.5123010873794556},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5027344226837158},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.48875904083251953},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.4517277777194977},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4492833912372589},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4423111379146576},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4329123795032501},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3652331233024597},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3545251488685608},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.29700976610183716},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.24375104904174805},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2019195258617401},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1511557698249817},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.12901031970977783},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.10005339980125427},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09827166795730591},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09547701478004456},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/bpmj-06-2016-0115","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-06-2016-0115","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:002963150","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1108/BPMJ-06-2016-0115","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP (Biblioteca Digital da Produ\u00e7\u00e3o Intelectual)","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"pmh:002963150","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1108/BPMJ-06-2016-0115","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP (Biblioteca Digital da Produ\u00e7\u00e3o Intelectual)","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W62566168","https://openalex.org/W150657351","https://openalex.org/W330493250","https://openalex.org/W622748569","https://openalex.org/W1498661229","https://openalex.org/W1502815736","https://openalex.org/W1507540141","https://openalex.org/W1508866000","https://openalex.org/W1509153160","https://openalex.org/W1517836335","https://openalex.org/W1519586782","https://openalex.org/W1526281128","https://openalex.org/W1556800720","https://openalex.org/W1571178781","https://openalex.org/W1576876621","https://openalex.org/W1971317921","https://openalex.org/W1977243746","https://openalex.org/W1991625287","https://openalex.org/W1991839525","https://openalex.org/W1996853506","https://openalex.org/W2007763625","https://openalex.org/W2017767112","https://openalex.org/W2024125665","https://openalex.org/W2024919500","https://openalex.org/W2032777249","https://openalex.org/W2051850978","https://openalex.org/W2060209219","https://openalex.org/W2060892136","https://openalex.org/W2071304386","https://openalex.org/W2084839444","https://openalex.org/W2087068922","https://openalex.org/W2103037286","https://openalex.org/W2106897391","https://openalex.org/W2107169346","https://openalex.org/W2108666555","https://openalex.org/W2109172622","https://openalex.org/W2111345884","https://openalex.org/W2111357144","https://openalex.org/W2111628838","https://openalex.org/W2116559763","https://openalex.org/W2123901209","https://openalex.org/W2124202612","https://openalex.org/W2127880277","https://openalex.org/W2130105625","https://openalex.org/W2138278577","https://openalex.org/W2141268272","https://openalex.org/W2162090053","https://openalex.org/W2165028684","https://openalex.org/W2188809674","https://openalex.org/W2211097326","https://openalex.org/W2225311588","https://openalex.org/W2238901748","https://openalex.org/W2261008349","https://openalex.org/W2323830355","https://openalex.org/W2341439275","https://openalex.org/W2526704363","https://openalex.org/W2572143326","https://openalex.org/W3121381318","https://openalex.org/W3125991376","https://openalex.org/W4246533689"],"related_works":["https://openalex.org/W3140300071","https://openalex.org/W2552566180","https://openalex.org/W4380081217","https://openalex.org/W2018488738","https://openalex.org/W2120516750","https://openalex.org/W4385436685","https://openalex.org/W4288434538","https://openalex.org/W2342035857","https://openalex.org/W2087791114","https://openalex.org/W1598512166"],"abstract_inverted_index":{"Purpose":[0],"Given":[1],"the":[2,7,10,23,36,47,53,60,72,84,100,108,112,130,138,143,148,162,166,173,195,206,212,225,231,265,271,280,299,323],"complexity":[3],"and":[4,33,57,74,89,102,132,170,190,228,255,275,278,298,315,330,333,337],"difficulties":[5,243],"of":[6,26,41,49,55,68,87,99,104,119,129,134,140,150,161,168,182,197,199,214,267,273,282,325],"health":[8,37,61,113,174,290],"sector,":[9,114,145,312],"question":[11],"that":[12,51,164,319],"this":[13,42,123,303,311],"study":[14,241],"attempts":[15],"to":[16,45,107,137,257,321],"answer":[17],"is":[18,44],"as":[19,177],"follows:":[20,178],"what":[21],"are":[22,176,253,292],"main":[24,159],"results":[25,48,160,261,300],"studies":[27,50,70,163],"on":[28,116,122,147,234,248,296],"business":[29],"process":[30],"management":[31,246,294],"(BPM)":[32],"lean":[34,58,75,141,171,276],"in":[35,59,77,83,92,111,142,154,172,194,221,224,230,244,250,264,270,279,310],"sector?":[38],"The":[39,95,125,158,260],"purpose":[40],"paper":[43],"analyze":[46],"address":[52,165],"promotion":[54,167,272],"BPM":[56,73,109,169,274],"sector.":[62],"Design/methodology/approach":[63],"To":[64],"conduct":[65],"a":[66,79,117,179,192,239],"survey":[67,118,149],"published":[69,120,153],"using":[71],"approach":[76,110],"healthcare,":[78],"search":[80],"was":[81],"performed":[82],"Scopus,":[85],"Web":[86],"Science,":[88],"PubMed":[90],"databases":[91],"two":[93],"steps.":[94],"first":[96],"step":[97,127],"consisted":[98,128],"collection":[101,131],"analysis":[103,133],"data":[105,135],"related":[106,136],"based":[115,146],"articles":[121],"topic.":[124],"second":[126],"use":[139],"same":[144],"systematic":[151],"reviews":[152],"major":[155],"databases.":[156],"Findings":[157],"sector":[175],"reduced":[180],"length":[181],"hospitalization,":[183],"increased":[184,187,209],"patient":[185,188,218],"satisfaction,":[186,332],"efficiency":[189],"safety,":[191,219],"reduction":[193],"time":[196],"notification":[198],"infection,":[200],"help":[201,263],"with":[202,302],"organizational":[203],"change,":[204],"understanding":[205,211,288],"end-to-end":[207],"process,":[208],"motivation,":[210],"importance":[213],"some":[215],"handoffs":[216],"for":[217],"improvements":[220,229],"quality":[222,324],"indicators":[223],"emergency":[226],"department,":[227],"organization\u2019s":[232],"focus":[233],"high-level":[235],"processes.":[236],"By":[237],"contrast,":[238],"single":[240],"showed":[242],"promoting":[245,293],"focused":[247,295],"processes":[249,297],"which":[251],"decisions":[252],"unique":[254],"difficult":[256],"model.":[258],"Originality/value":[259],"may":[262],"identification":[266],"research":[268],"gaps":[269],"healthcare":[277],"development":[281],"relevant":[283],"research.":[284],"In":[285],"addition,":[286],"by":[287],"how":[289],"organizations":[291],"obtained":[301],"approach,":[304],"managers":[305],"from":[306],"other":[307],"organizations,":[308],"especially":[309],"can":[313],"reflect":[314],"develop":[316],"similar":[317],"actions":[318],"seek":[320],"improve":[322],"services":[326],"offered,":[327],"increase":[328],"productivity":[329],"customer":[331],"reduce":[334],"costs,":[335],"errors,":[336],"waiting":[338],"times.":[339]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":23},{"year":2019,"cited_by_count":4}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}