{"id":"https://openalex.org/W2805188392","doi":"https://doi.org/10.1108/bpmj-05-2017-0102","title":"Strategic performance management system in uncertain business environment","display_name":"Strategic performance management system in uncertain business environment","publication_year":2018,"publication_date":"2018-05-29","ids":{"openalex":"https://openalex.org/W2805188392","doi":"https://doi.org/10.1108/bpmj-05-2017-0102","mag":"2805188392"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-05-2017-0102","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2017-0102","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080973313","display_name":"Mohammad Akhtar","orcid":"https://orcid.org/0000-0003-3026-4181"},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Mohammad Akhtar","raw_affiliation_strings":["Faculty of Management Studies, University of Delhi, Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management Studies, University of Delhi, Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107942949","display_name":"N.A. Sushil","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sushil Sushil","raw_affiliation_strings":["Indian Institute of Technology Delhi, Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Delhi, Delhi, India","institution_ids":["https://openalex.org/I68891433"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.6458,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.94479845,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"24","issue":"4","first_page":"923","last_page":"942"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9539999961853027,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.704987108707428},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6228467226028442},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.5057740211486816},{"id":"https://openalex.org/keywords/macro","display_name":"Macro","score":0.4982473850250244},{"id":"https://openalex.org/keywords/strategic-management","display_name":"Strategic management","score":0.4850741922855377},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4849279224872589},{"id":"https://openalex.org/keywords/strategic-planning","display_name":"Strategic planning","score":0.47153836488723755},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.46197760105133057},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3862306773662567},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35045480728149414},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3394875228404999},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26360180974006653},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10207003355026245}],"concepts":[{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.704987108707428},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6228467226028442},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5057740211486816},{"id":"https://openalex.org/C166955791","wikidata":"https://www.wikidata.org/wiki/Q629579","display_name":"Macro","level":2,"score":0.4982473850250244},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.4850741922855377},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4849279224872589},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.47153836488723755},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.46197760105133057},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3862306773662567},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35045480728149414},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3394875228404999},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26360180974006653},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10207003355026245},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bpmj-05-2017-0102","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2017-0102","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W109079380","https://openalex.org/W136680386","https://openalex.org/W1480255171","https://openalex.org/W1482047743","https://openalex.org/W1496178956","https://openalex.org/W1500361308","https://openalex.org/W1524011181","https://openalex.org/W1536475503","https://openalex.org/W1539018342","https://openalex.org/W1583067148","https://openalex.org/W1596432671","https://openalex.org/W1955934323","https://openalex.org/W1965439422","https://openalex.org/W1970975267","https://openalex.org/W1998122290","https://openalex.org/W1998350308","https://openalex.org/W2009494710","https://openalex.org/W2011335190","https://openalex.org/W2013319566","https://openalex.org/W2014204705","https://openalex.org/W2016535785","https://openalex.org/W2017160278","https://openalex.org/W2020946065","https://openalex.org/W2025611813","https://openalex.org/W2027002835","https://openalex.org/W2031542396","https://openalex.org/W2032835907","https://openalex.org/W2050965286","https://openalex.org/W2069983914","https://openalex.org/W2070840039","https://openalex.org/W2074695731","https://openalex.org/W2077480595","https://openalex.org/W2081039085","https://openalex.org/W2084081510","https://openalex.org/W2084633378","https://openalex.org/W2092152077","https://openalex.org/W2094564377","https://openalex.org/W2096576054","https://openalex.org/W2131633223","https://openalex.org/W2137280005","https://openalex.org/W2149276364","https://openalex.org/W2162211165","https://openalex.org/W2414816244","https://openalex.org/W2470328822","https://openalex.org/W2607633055","https://openalex.org/W2611735062","https://openalex.org/W2767581005","https://openalex.org/W2767976522","https://openalex.org/W3123815353","https://openalex.org/W3151727758","https://openalex.org/W3216025229","https://openalex.org/W4243723929","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2363143165","https://openalex.org/W1612368499","https://openalex.org/W2367722511","https://openalex.org/W2373704583","https://openalex.org/W2039798511","https://openalex.org/W590723071","https://openalex.org/W2914820606","https://openalex.org/W3121161157","https://openalex.org/W4321511483","https://openalex.org/W2365874319"],"abstract_inverted_index":{"Purpose":[0],"Business":[1],"performance":[2,17,22,49,121,153,240,256],"management":[3,23,122,154],"describes":[4],"the":[5,16,33,82,119,171,174,186,202,216,245,249,290,321,347,372,437],"processes,":[6],"methodologies,":[7],"metrics":[8],"and":[9,14,29,45,60,68,101,128,131,145,161,167,178,182,198,209,235,239,242,254,285,298,316,335,359,362,364,387,393,410,420,426],"systems":[10,24],"needed":[11],"to":[12,65,106,109,117,266,305,345,375],"measure":[13],"manage":[15],"of":[18,48,84,87,113,151,173,189,201,257,270,287,323,326,378,418,423],"an":[19,258,431],"enterprise.":[20,259],"Traditional":[21],"were":[25,176,180],"based":[26],"on":[27,142,307],"financial":[28],"productivity":[30],"measures":[31,35,50],"but":[32],"alternate":[34],"proposed":[36,149],"in":[37,63,252,342,371,389],"last":[38],"more":[39],"25":[40],"years":[41],"have":[42,70,264,368,415],"strategic":[43,120,223],"focus":[44],"incorporate":[46],"variety":[47],"such":[51,89,278,328],"as":[52,90,309,329],"efficiency,":[53],"effectiveness,":[54],"productivity,":[55],"quality,":[56],"customer":[57],"satisfaction,":[58],"innovation":[59],"employee":[61],"satisfaction":[62],"addition":[64],"financial.":[66],"Globalization":[67],"modernization":[69],"created":[71],"a":[72,148],"business":[73,379],"environment":[74],"uncertain":[75],"with":[76,443],"associated":[77],"risks":[78],"which":[79],"has":[80,303,354,399],"necessitated":[81],"incorporation":[83],"various":[85],"types":[86,325],"flexibilities":[88,327],"strategic,":[91],"technical,":[92],"operational,":[93,331],"information":[94,228,314],"system":[95,123,155,229],"(IS),":[96],"etc.":[97],"Critical":[98],"success":[99,159,237,318,366],"factors":[100,160,169,212,247,367],"implementation":[102,129,162,233,262],"issues":[103,163,234,263],"also":[104,339],"need":[105],"be":[107,267,340],"incorporated":[108,312,370],"succeed.":[110],"The":[111,194,218,260,274,301,351,439],"purpose":[112],"this":[114],"paper":[115],"is":[116,384,430,445],"present":[118],"(SPMS)":[124],"designed,":[125],"incorporating":[126,156],"flexibility":[127,224,230,315],"issues,":[130],"its":[132,296],"effectiveness":[133,172,251,421],"empirically":[134,184],"validated":[135,294,352,440],"from":[136,185,215],"Indian":[137,190],"oil":[138,191],"industry.":[139,192],"Design/methodology/approach":[140],"Based":[141],"literature":[143,306],"review":[144],"gaps":[146],"identified,":[147,177],"model":[150,175,291,311,374,441],"enterprise":[152],"flexibility,":[157,232],"critical":[158,236,317,365],"was":[164,292],"developed.":[165],"Macro-":[166],"micro-level":[168,211],"impacting":[170,248],"hypotheses":[179],"developed":[181],"tested":[183],"survey":[187],"study":[188],"Findings":[193],"finding":[195],"met,":[196],"by":[197,436],"large,":[199],"most":[200],"research":[203,275,302,344],"objectives.":[204],"In":[205],"total,":[206],"7":[207],"macro-":[208],"11":[210],"came":[213],"out":[214,435],"study.":[217],"strategy":[219,221],"planning,":[220],"implementation,":[222],"(SF),":[225],"SPMS":[226,250,261,308,353,391],"design,":[227],"(IF)":[231],"factors,":[238],"feedback":[241],"learning":[243],"are":[244],"macro-level":[246],"measuring":[253],"managing":[255],"proved":[265],"major":[268],"driver":[269],"effectiveness.":[271],"Research":[272],"limitations/implications":[273],"like":[276],"many":[277],"researches":[279],"had":[280],"limited":[281],"resources,":[282],"data":[283],"availability":[284],"bias":[286],"respondents.":[288],"However,":[289,320],"statistically":[293],"for":[295,357,407],"reliability":[297],"hypothesis":[299],"testing.":[300],"added":[304],"integrated":[310,373],"SF,":[313],"factors.":[319],"effect":[322],"other":[324,336],"organizational,":[330],"HR,":[332],"marketing,":[333],"etc.,":[334],"stakeholders":[337],"should":[338],"studied":[341],"future":[343],"broaden":[346],"findings.":[348],"Practical":[349],"implications":[350,356,396],"practical":[355],"academics":[358],"researchers.":[360],"Strategic":[361],"IF,":[363],"been":[369],"take":[376],"care":[377],"uncertainties":[380],"so":[381],"that":[382],"it":[383,398,413],"strategically":[385],"aligned":[386],"facilitate":[388],"effective":[390],"use":[392],"implementation.":[394],"Social":[395],"Though":[397],"no":[400],"direct":[401],"social":[402,408,416,424],"implication":[403],"but,":[404],"if":[405],"adopted":[406],"projects":[409,425],"not-for-profit":[411],"organizations,":[412],"will":[414],"benefits":[417],"efficient":[419],"delivery":[422],"initiatives.":[427],"Originality/value":[428],"This":[429],"original":[432],"work":[433],"carried":[434],"authors.":[438],"along":[442],"interpretation":[444],"presented.":[446]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
