{"id":"https://openalex.org/W2346235986","doi":"https://doi.org/10.1108/bpmj-05-2015-0067","title":"The influence of directive explanations on users\u2019 business process compliance performance","display_name":"The influence of directive explanations on users\u2019 business process compliance performance","publication_year":2016,"publication_date":"2016-05-21","ids":{"openalex":"https://openalex.org/W2346235986","doi":"https://doi.org/10.1108/bpmj-05-2015-0067","mag":"2346235986"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-05-2015-0067","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2015-0067","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047618780","display_name":"Frank Hadasch","orcid":null},"institutions":[{"id":"https://openalex.org/I177802217","display_name":"University of Mannheim","ror":"https://ror.org/031bsb921","country_code":"DE","type":"education","lineage":["https://openalex.org/I177802217"]},{"id":"https://openalex.org/I4210132032","display_name":"Institute for Enterprise Systems","ror":"https://ror.org/02n94hw85","country_code":"DE","type":"other","lineage":["https://openalex.org/I177802217","https://openalex.org/I4210132032"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Frank Hadasch","raw_affiliation_strings":["Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany","(Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany)"],"affiliations":[{"raw_affiliation_string":"Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany","institution_ids":["https://openalex.org/I4210132032","https://openalex.org/I177802217"]},{"raw_affiliation_string":"(Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany)","institution_ids":["https://openalex.org/I4210132032","https://openalex.org/I177802217"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080792995","display_name":"Alexander Maedche","orcid":"https://orcid.org/0000-0001-6546-4816"},"institutions":[{"id":"https://openalex.org/I4210132032","display_name":"Institute for Enterprise Systems","ror":"https://ror.org/02n94hw85","country_code":"DE","type":"other","lineage":["https://openalex.org/I177802217","https://openalex.org/I4210132032"]},{"id":"https://openalex.org/I177802217","display_name":"University of Mannheim","ror":"https://ror.org/031bsb921","country_code":"DE","type":"education","lineage":["https://openalex.org/I177802217"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alexander Maedche","raw_affiliation_strings":["Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany","(Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany)"],"affiliations":[{"raw_affiliation_string":"Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany","institution_ids":["https://openalex.org/I4210132032","https://openalex.org/I177802217"]},{"raw_affiliation_string":"(Institute of Enterprise Systems, University of Mannheim, Mannheim, Germany)","institution_ids":["https://openalex.org/I4210132032","https://openalex.org/I177802217"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065050260","display_name":"Shirley Gregor","orcid":"https://orcid.org/0000-0002-0686-8674"},"institutions":[{"id":"https://openalex.org/I118347636","display_name":"Australian National University","ror":"https://ror.org/019wvm592","country_code":"AU","type":"education","lineage":["https://openalex.org/I118347636"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Shirley Gregor","raw_affiliation_strings":["ANU College of Business and Economics, Australian National University, Canberra, Australia"],"affiliations":[{"raw_affiliation_string":"ANU College of Business and Economics, Australian National University, Canberra, Australia","institution_ids":["https://openalex.org/I118347636"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5047618780"],"corresponding_institution_ids":["https://openalex.org/I177802217","https://openalex.org/I4210132032"],"apc_list":null,"apc_paid":null,"fwci":1.4083,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.843097,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"22","issue":"3","first_page":"458","last_page":"483"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/directive","display_name":"Directive","score":0.7637919187545776},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.6290638446807861},{"id":"https://openalex.org/keywords/compliance","display_name":"Compliance (psychology)","score":0.6119643449783325},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5958763360977173},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.593893826007843},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5444076061248779},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5130566358566284},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4894384443759918},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.43218672275543213},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.41382643580436707},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3724978566169739},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.27272504568099976},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21267271041870117},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2014935314655304},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14769235253334045},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.13898271322250366},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.0890178382396698}],"concepts":[{"id":"https://openalex.org/C2779547435","wikidata":"https://www.wikidata.org/wiki/Q1121492","display_name":"Directive","level":2,"score":0.7637919187545776},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6290638446807861},{"id":"https://openalex.org/C2781460075","wikidata":"https://www.wikidata.org/wiki/Q1399332","display_name":"Compliance (psychology)","level":2,"score":0.6119643449783325},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5958763360977173},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.593893826007843},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5444076061248779},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5130566358566284},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4894384443759918},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.43218672275543213},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.41382643580436707},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3724978566169739},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27272504568099976},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21267271041870117},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2014935314655304},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14769235253334045},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.13898271322250366},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0890178382396698},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/bpmj-05-2015-0067","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-05-2015-0067","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:openresearch-repository.anu.edu.au:1885/111576","is_oa":false,"landing_page_url":"http://hdl.handle.net/1885/111576","pdf_url":null,"source":{"id":"https://openalex.org/S4306402539","display_name":"ANU Open Research (Australian National University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I118347636","host_organization_name":"Australian National University","host_organization_lineage":["https://openalex.org/I118347636"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Process Management Journal","raw_type":"Journal article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W77453106","https://openalex.org/W137483970","https://openalex.org/W141544107","https://openalex.org/W172364162","https://openalex.org/W192520252","https://openalex.org/W796859125","https://openalex.org/W1487002026","https://openalex.org/W1502468102","https://openalex.org/W1519235393","https://openalex.org/W1519537054","https://openalex.org/W1524237663","https://openalex.org/W1536398137","https://openalex.org/W1542633932","https://openalex.org/W1554497070","https://openalex.org/W1556540894","https://openalex.org/W1563307751","https://openalex.org/W1571750337","https://openalex.org/W1576620340","https://openalex.org/W1577662331","https://openalex.org/W1607974799","https://openalex.org/W1724986016","https://openalex.org/W1748447457","https://openalex.org/W1778357938","https://openalex.org/W1818524574","https://openalex.org/W1884761169","https://openalex.org/W1968970260","https://openalex.org/W1971568690","https://openalex.org/W1983416943","https://openalex.org/W1983764149","https://openalex.org/W1990100773","https://openalex.org/W1991852683","https://openalex.org/W2003119263","https://openalex.org/W2004080050","https://openalex.org/W2013251441","https://openalex.org/W2013890734","https://openalex.org/W2021163757","https://openalex.org/W2022970417","https://openalex.org/W2023562510","https://openalex.org/W2030441548","https://openalex.org/W2031312047","https://openalex.org/W2037557484","https://openalex.org/W2045014992","https://openalex.org/W2060374126","https://openalex.org/W2073617812","https://openalex.org/W2073728934","https://openalex.org/W2082496272","https://openalex.org/W2085744223","https://openalex.org/W2090150376","https://openalex.org/W2090334926","https://openalex.org/W2093299331","https://openalex.org/W2094268308","https://openalex.org/W2102654343","https://openalex.org/W2104454321","https://openalex.org/W2109212167","https://openalex.org/W2111561221","https://openalex.org/W2125636031","https://openalex.org/W2127092470","https://openalex.org/W2127694956","https://openalex.org/W2128640919","https://openalex.org/W2135157639","https://openalex.org/W2136988047","https://openalex.org/W2151113201","https://openalex.org/W2158402168","https://openalex.org/W2163242407","https://openalex.org/W2163284121","https://openalex.org/W2164201790","https://openalex.org/W2168988412","https://openalex.org/W2208145366","https://openalex.org/W2318032547","https://openalex.org/W2480455979","https://openalex.org/W2797247465","https://openalex.org/W3122405589","https://openalex.org/W3123875218","https://openalex.org/W4236859963","https://openalex.org/W4251654175","https://openalex.org/W6631327592","https://openalex.org/W6639375324"],"related_works":["https://openalex.org/W3033520411","https://openalex.org/W2322198081","https://openalex.org/W4213457160","https://openalex.org/W3163699091","https://openalex.org/W2539947270","https://openalex.org/W2029349818","https://openalex.org/W2419555484","https://openalex.org/W644994853","https://openalex.org/W3124963649","https://openalex.org/W4388123411"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,90,163,211,282,391],"In":[2,328],"organizations,":[3],"individual":[4],"user\u2019s":[5,174],"compliance":[6,42,127,434],"with":[7,261,277,308,342],"business":[8,125,207,263,301,344,357,370],"processes":[9],"is":[10,31,67,190,214,235,369,436,463,475],"important":[11,289,396,464],"from":[12,200,227,447],"a":[13,27,32,52,110,173,248,262,278,309,321,325,343,356,380,415],"regulatory":[14],"and":[15,40,292,353,413],"efficiency":[16],"point":[17],"of":[18,22,55,64,72,146,166,183,198,206,239,243,285,294,418,424,442],"view.":[19],"The":[20,62,91,107,164,185,219,233,283,422],"restriction":[21],"users\u2019":[23,104,367],"choices":[24],"by":[25,405],"implementing":[26],"restrictive":[28],"information":[29,229],"system":[30],"typical":[33],"approach":[34],"in":[35,57,95,144,155,203,330,385,432],"many":[36],"organizations.":[37],"However,":[38,247],"restrictions":[39],"mandated":[41],"may":[43,375],"affect":[44],"employees\u2019":[45],"performance":[46,435],"negatively.":[47],"Especially":[48],"when":[49,437,472],"users":[50,86,272,298,332],"need":[51],"certain":[53,440],"degree":[54],"flexibility":[56],"completing":[58],"their":[59],"work":[60],"activity.":[61,327],"purpose":[63],"this":[65,96,188,223,286,425],"paper":[66,97],"to":[68,80,87,113,135,269,274,290,299,340,362,378,398,439,454,465],"introduce":[69],"the":[70,115,137,147,156,167,177,204,240,304,364,409,430,451,458],"concept":[71],"directive":[73],"explanations":[74,199],"(DEs).":[75],"DEs":[76,102,141,152,171,336,443],"provide":[77],"context-dependent":[78],"feedback":[79],"users,":[81,255],"but":[82,176],"do":[83],"not":[84,216,237,258],"force":[85],"comply.":[88],"Design/methodology/approach":[89],"experimental":[92],"study":[93,189,213,224,270,287,393,426],"used":[94,109,134,221],"aims":[98],"at":[99],"investigating":[100],"how":[101,271,320,428],"influence":[103,172],"process":[105,126,371,433],"compliance.":[106],"authors":[108,186,305,410],"laboratory":[111],"experiment":[112,168],"test":[114],"proposed":[116],"hypotheses.":[117],"Every":[118],"participant":[119],"underwent":[120],"four":[121,138],"trials":[122],"for":[123,180,222,355,469],"which":[124,331,349,382,402],"was":[128,225],"measured.":[129],"Two":[130],"trial":[131,148,453],"blocks":[132,159],"were":[133,142,153,160],"cluster":[136],"trials.":[139],"Diagrammatic":[140],"provided":[143,154,404],"one":[145,445],"blocks,":[149],"while":[150],"textual":[151],"other.":[157],"Trial":[158],"counterbalanced.":[161],"Findings":[162],"results":[165,423],"show":[169,427],"that":[170,296,366],"compliance,":[175],"effect":[178],"varies":[179],"different":[181],"types":[182,441],"DEs.":[184,421],"believe":[187],"significant":[191],"as":[192],"it":[193],"empirically":[194],"examines":[195],"design":[196,467],"characteristics":[197],"knowledge-based":[201,406],"systems":[202,230,295],"context":[205],"processes.":[208,302],"Research":[209],"limitations/implications":[210],"This":[212,392,461],"certainly":[215],"without":[217],"limitations.":[218],"sample":[220,234,250],"drawn":[226],"undergraduate":[228],"management":[231],"students.":[232],"thus":[236],"representative":[238],"general":[241],"population":[242],"organizations\u2019":[244],"IT":[245,254],"users.":[246],"student":[249],"adequately":[251],"represents":[252],"novice":[253],"who":[256],"are":[257,266,288,403],"very":[259,386],"familiar":[260],"process.":[264,345],"They":[265],"particularly":[267,471],"suitable":[268],"react":[273],"first-time":[275],"contact":[276],"DE.":[279],"Practical":[280],"implications":[281],"findings":[284],"designers":[291],"implementers":[293],"guide":[297,338],"follow":[300],"As":[303],"have":[306,359],"illustrated":[307],"real-world":[310],"scenario,":[311],"an":[312],"ERP":[313],"system\u2019s":[314],"explanation":[315],"can":[316,323,337,383],"lack":[317],"details":[318],"on":[319,400,450,457],"user":[322],"resolve":[324,379],"blocked":[326],"situations":[329],"bypass":[333],"restricted":[334],"systems,":[335],"them":[339],"comply":[341],"Particularly":[346],"diagrammatic":[347],"explanations,":[348,401,419],"depict":[350],"actors,":[351],"activities,":[352],"constraints":[354],"process,":[358],"been":[360],"found":[361],"increase":[363],"probability":[365],"behavior":[368],"compliant.":[372],"Less":[373],"time":[374],"be":[376],"needed":[377],"situation,":[381],"result":[384],"efficient":[387],"user-system":[388],"cooperation.":[389],"Originality/value":[390],"makes":[394],"several":[395],"contributions":[397],"research":[399],"systems.":[407],"First,":[408],"conceptualized,":[411],"designed,":[412],"investigated":[414],"novel":[416],"type":[417],"namely,":[420],"dramatic":[429],"difference":[431],"exposed":[438],"(in":[444],"group":[446],"57":[448],"percent":[449,456],"initial":[452],"82":[455],"fourth":[459],"trial).":[460],"insight":[462],"derive":[466],"guidelines":[468],"DE,":[470],"multimedia":[473],"material":[474],"used.":[476]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}