{"id":"https://openalex.org/W4280576303","doi":"https://doi.org/10.1108/bpmj-04-2021-0197","title":"A map for the holistic BPM diagnosis","display_name":"A map for the holistic BPM diagnosis","publication_year":2022,"publication_date":"2022-05-11","ids":{"openalex":"https://openalex.org/W4280576303","doi":"https://doi.org/10.1108/bpmj-04-2021-0197"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-04-2021-0197","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-04-2021-0197","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062450177","display_name":"Cintia Alves Nogueira","orcid":"https://orcid.org/0000-0002-9663-3034"},"institutions":[{"id":"https://openalex.org/I1331278255","display_name":"Universidade de Ribeir\u00e3o Preto","ror":"https://ror.org/00ey54k21","country_code":"BR","type":"education","lineage":["https://openalex.org/I1331278255"]},{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Cintia Alves Nogueira","raw_affiliation_strings":["College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-9663-3034","affiliations":[{"raw_affiliation_string":"College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil","institution_ids":["https://openalex.org/I1331278255","https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049686375","display_name":"S\u00edlvia In\u00eas Dallavalle de P\u00e1dua","orcid":"https://orcid.org/0000-0002-5865-9786"},"institutions":[{"id":"https://openalex.org/I1331278255","display_name":"Universidade de Ribeir\u00e3o Preto","ror":"https://ror.org/00ey54k21","country_code":"BR","type":"education","lineage":["https://openalex.org/I1331278255"]},{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Silvia In\u00eas Dallavalle P\u00e1dua","raw_affiliation_strings":["College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-5865-9786","affiliations":[{"raw_affiliation_string":"College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil","institution_ids":["https://openalex.org/I1331278255","https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043547380","display_name":"Ronaldo Bernardo","orcid":"https://orcid.org/0000-0003-0847-481X"},"institutions":[{"id":"https://openalex.org/I1331278255","display_name":"Universidade de Ribeir\u00e3o Preto","ror":"https://ror.org/00ey54k21","country_code":"BR","type":"education","lineage":["https://openalex.org/I1331278255"]},{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ronaldo Bernardo","raw_affiliation_strings":["College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-0847-481X","affiliations":[{"raw_affiliation_string":"College of Economics, Business and Accounting, Universidade de Sao Paulo Campus de Ribeirao Preto, Ribeirao Preto, Brazil","institution_ids":["https://openalex.org/I1331278255","https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5062450177"],"corresponding_institution_ids":["https://openalex.org/I1331278255","https://openalex.org/I17974374"],"apc_list":null,"apc_paid":null,"fwci":1.443,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.84017869,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":97},"biblio":{"volume":"28","issue":"3","first_page":"630","last_page":"655"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.698991596698761},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.6750865578651428},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.5276932716369629},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5163920521736145},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.430331826210022},{"id":"https://openalex.org/keywords/observational-study","display_name":"Observational study","score":0.4181517958641052},{"id":"https://openalex.org/keywords/delphi","display_name":"Delphi","score":0.41780516505241394},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.39323142170906067},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38875332474708557},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3327585458755493},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.30751174688339233},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1153651773929596},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1085091233253479}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.698991596698761},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.6750865578651428},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.5276932716369629},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5163920521736145},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.430331826210022},{"id":"https://openalex.org/C23131810","wikidata":"https://www.wikidata.org/wiki/Q818574","display_name":"Observational study","level":2,"score":0.4181517958641052},{"id":"https://openalex.org/C2779495148","wikidata":"https://www.wikidata.org/wiki/Q487378","display_name":"Delphi","level":2,"score":0.41780516505241394},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.39323142170906067},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38875332474708557},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3327585458755493},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.30751174688339233},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1153651773929596},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1085091233253479},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bpmj-04-2021-0197","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-04-2021-0197","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":83,"referenced_works":["https://openalex.org/W27296218","https://openalex.org/W1495784660","https://openalex.org/W1496884842","https://openalex.org/W1502815736","https://openalex.org/W1526281128","https://openalex.org/W1560403024","https://openalex.org/W1566981236","https://openalex.org/W1586642858","https://openalex.org/W1587536427","https://openalex.org/W1608800165","https://openalex.org/W1737826015","https://openalex.org/W1884998227","https://openalex.org/W1896078486","https://openalex.org/W1963879048","https://openalex.org/W1971986313","https://openalex.org/W1973007630","https://openalex.org/W1982859793","https://openalex.org/W2004868876","https://openalex.org/W2005010694","https://openalex.org/W2027904000","https://openalex.org/W2031899236","https://openalex.org/W2039906750","https://openalex.org/W2040699016","https://openalex.org/W2044227002","https://openalex.org/W2051850978","https://openalex.org/W2059898793","https://openalex.org/W2060167728","https://openalex.org/W2060892136","https://openalex.org/W2068018960","https://openalex.org/W2068648413","https://openalex.org/W2075192667","https://openalex.org/W2076919043","https://openalex.org/W2077956304","https://openalex.org/W2079484041","https://openalex.org/W2079541453","https://openalex.org/W2082498084","https://openalex.org/W2082987461","https://openalex.org/W2100987490","https://openalex.org/W2103037286","https://openalex.org/W2108052450","https://openalex.org/W2111319748","https://openalex.org/W2115415711","https://openalex.org/W2118328848","https://openalex.org/W2122130257","https://openalex.org/W2123974696","https://openalex.org/W2125147053","https://openalex.org/W2127229036","https://openalex.org/W2129368441","https://openalex.org/W2136922540","https://openalex.org/W2142830988","https://openalex.org/W2162707313","https://openalex.org/W2169070859","https://openalex.org/W2171465362","https://openalex.org/W2172059128","https://openalex.org/W2276029783","https://openalex.org/W2285413708","https://openalex.org/W2345475324","https://openalex.org/W2395191754","https://openalex.org/W2429891872","https://openalex.org/W2475146772","https://openalex.org/W2502530189","https://openalex.org/W2508400185","https://openalex.org/W2538004084","https://openalex.org/W2557944733","https://openalex.org/W2563538198","https://openalex.org/W2573235174","https://openalex.org/W2606021348","https://openalex.org/W2770518511","https://openalex.org/W2788925946","https://openalex.org/W2804213324","https://openalex.org/W2894703026","https://openalex.org/W2895765427","https://openalex.org/W2900694269","https://openalex.org/W2926405987","https://openalex.org/W2950793829","https://openalex.org/W3006405313","https://openalex.org/W3080924543","https://openalex.org/W3119616033","https://openalex.org/W3125427202","https://openalex.org/W3125991376","https://openalex.org/W3151685851","https://openalex.org/W3169852449","https://openalex.org/W4246533689"],"related_works":["https://openalex.org/W2062050714","https://openalex.org/W2030487194","https://openalex.org/W2971523465","https://openalex.org/W1965155071","https://openalex.org/W1969884608","https://openalex.org/W2041058937","https://openalex.org/W2224226767","https://openalex.org/W2031546510","https://openalex.org/W2001765788","https://openalex.org/W1573061253"],"abstract_inverted_index":{"Purpose":[0],"The":[1,36,94,126,193,292],"purpose":[2],"of":[3,25,31,46,57,62,67,78,103,107,111,117,153,166,255,287,302,308],"this":[4],"study":[5],"is":[6,219,237,295,320],"to":[7,21,49,52,100,132,210,251,266,281,311,322],"develop":[8],"a":[9,268,300],"map":[10,181,213,240,265,293],"for":[11,123,150,182,214,276,305,316],"the":[12,23,32,44,58,63,104,108,118,140,147,151,154,160,180,183,196,202,215,239,256,264,282,288,309,313,317,332],"holistic":[13,184,216,277,314],"business":[14,33],"process":[15,310],"management":[16],"(BPM)":[17],"diagnosis":[18,186,218,279,315],"in":[19,87,178,243,331],"order":[20],"guide":[22],"choice":[24],"techniques":[26,199,208,223,232,247,272,304,326],"that":[27,238,242,324],"encompass":[28],"all":[29],"dimensions":[30,328],"process.":[34],"Design/methodology/approach":[35],"design":[37,71],"science":[38],"research":[39],"method":[40],"was":[41,187],"used,":[42],"with":[43,142,227,270],"elaboration":[45],"seven":[47,176],"steps":[48,84,98,130,163],"project":[50,289],"solutions":[51],"empirical":[53],"problems:":[54],"(1)":[55],"identification":[56],"problem,":[59,64,105,109],"(2)":[60],"awareness":[61,106],"(3)":[65],"definition":[66,110],"expected":[68,112],"results,":[69],"(4)":[70],"and":[72,80,92,114,135,137,145,174,204,224,233,273,284,327],"development,":[73,136],"(5)":[74],"demonstration,":[75],"(6)":[76],"evaluation":[77],"artifacts":[79,155],"(7)":[81],"communication.":[82],"These":[83],"were":[85,156,172,189,329],"organized":[86],"different":[88],"analyzes:":[89],"descriptive,":[90],"experimental":[91,127],"observational.":[93],"descriptive":[95],"analysis":[96,128],"comprised":[97,129],"one":[99],"three":[101],"(identification":[102],"results)":[113],"made":[115],"use":[116,263,274],"systematic":[119],"literature":[120,203],"review":[121],"procedure":[122,149],"proposing":[124],"artifacts.":[125],"four":[131],"five":[133],"(design":[134],"demonstration),":[138],"where":[139,168],"consultation":[141],"specialists'":[143],"procedures":[144],"then":[146],"Delphi":[148],"construction":[152],"carried":[157,190],"out.":[158,191],"In":[159],"observational":[161],"analysis,":[162],"six":[164],"(evaluation":[165],"artifacts),":[167],"two":[169],"case":[170],"studies":[171],"performed,":[173],"step":[175],"(communication),":[177],"which":[179],"BPM":[185,197,217,244,278],"presented":[188],"Findings":[192],"article":[194],"systematizes":[195],"diagnostic":[198],"scattered":[200,330],"throughout":[201],"relates":[205,299],"how":[206],"these":[207,231,325],"relate":[209],"dimensions.":[211],"A":[212],"generated":[220],"containing":[221],"21":[222],"9":[225],"dimensions,":[226],"45":[228],"relationships":[229],"between":[230],"tools.":[234],"Another":[235],"aspect":[236],"shows":[241],"promotion":[245],"projects,":[246],"are":[248],"not":[249],"restricted":[250],"any":[252],"specific":[253],"phase":[254],"life":[257],"cycle.":[258],"Practical":[259],"implications":[260],"Professionals":[261],"can":[262],"form":[267],"blend":[269],"selected":[271],"them":[275],"according":[280],"skills":[283],"other":[285],"resources":[286],"team.":[290],"Originality/value":[291],"developed":[294],"innovative":[296],"because":[297],"it":[298],"set":[301],"consolidated":[303],"each":[306],"dimension":[307],"provide":[312],"organization.":[318],"It":[319],"important":[321],"highlight":[323],"literature.":[333]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}