{"id":"https://openalex.org/W2079541453","doi":"https://doi.org/10.1108/bpmj-03-2013-0039","title":"BPM for change management: two process diagnosis techniques","display_name":"BPM for change management: two process diagnosis techniques","publication_year":2014,"publication_date":"2014-03-06","ids":{"openalex":"https://openalex.org/W2079541453","doi":"https://doi.org/10.1108/bpmj-03-2013-0039","mag":"2079541453"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-03-2013-0039","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-03-2013-0039","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://doi.org/10.1108/BPMJ-03-2013-0039","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049686375","display_name":"S\u00edlvia In\u00eas Dallavalle de P\u00e1dua","orcid":"https://orcid.org/0000-0002-5865-9786"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]},{"id":"https://openalex.org/I879563668","display_name":"Universidade Estadual Paulista (Unesp)","ror":"https://ror.org/00987cb86","country_code":"BR","type":"education","lineage":["https://openalex.org/I879563668"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Silvia In\u00eas Dallavalle de P\u00e1dua","raw_affiliation_strings":["Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil and Industrial Engineering and Management, The Sao Paulo State University (UNESP), Bauru, Brazil"],"affiliations":[{"raw_affiliation_string":"Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil and Industrial Engineering and Management, The Sao Paulo State University (UNESP), Bauru, Brazil","institution_ids":["https://openalex.org/I879563668","https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043161416","display_name":"Janaina Mascarenhas","orcid":"https://orcid.org/0000-0001-9653-6499"},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Janaina Mascarenhas Hornos da Costa","raw_affiliation_strings":["Sociotechnical Systems Research Center, Massachusetts Institute of Technology (MIT), Cambridge, Massachusetts, USA"],"affiliations":[{"raw_affiliation_string":"Sociotechnical Systems Research Center, Massachusetts Institute of Technology (MIT), Cambridge, Massachusetts, USA","institution_ids":["https://openalex.org/I63966007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053249845","display_name":"Mayara Segatto","orcid":null},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Mayara Segatto","raw_affiliation_strings":["Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil"],"affiliations":[{"raw_affiliation_string":"Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063530371","display_name":"Melchior Aparecido de Souza J\u00fanior","orcid":null},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Melchior Aparecido de Souza J\u00fanior","raw_affiliation_strings":["Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil"],"affiliations":[{"raw_affiliation_string":"Business Administration Department, University of Sao Paulo (USP), Ribeir\u00e3o Preto, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090726146","display_name":"Charbel Jos\u00e9 Chiappetta Jabbour","orcid":"https://orcid.org/0000-0002-6143-4924"},"institutions":[{"id":"https://openalex.org/I879563668","display_name":"Universidade Estadual Paulista (Unesp)","ror":"https://ror.org/00987cb86","country_code":"BR","type":"education","lineage":["https://openalex.org/I879563668"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Charbel Jos\u00e9 Chiappetta Jabbour","raw_affiliation_strings":["Industrial Engineering and Management, The Sao Paulo State University (UNESP), Bauru, Brazil"],"affiliations":[{"raw_affiliation_string":"Industrial Engineering and Management, The Sao Paulo State University (UNESP), Bauru, Brazil","institution_ids":["https://openalex.org/I879563668"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5049686375"],"corresponding_institution_ids":["https://openalex.org/I17974374","https://openalex.org/I879563668"],"apc_list":null,"apc_paid":null,"fwci":4.0058,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.93560159,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"20","issue":"2","first_page":"247","last_page":"271"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.7039395570755005},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.6842634081840515},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6558840274810791},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6283194422721863},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6158965229988098},{"id":"https://openalex.org/keywords/process-modeling","display_name":"Process modeling","score":0.5892494916915894},{"id":"https://openalex.org/keywords/medical-diagnosis","display_name":"Medical diagnosis","score":0.5725512504577637},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.5230525732040405},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.48234671354293823},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.43539249897003174},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39820852875709534},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.33087456226348877},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.19833257794380188},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10895809531211853}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.7039395570755005},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.6842634081840515},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6558840274810791},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6283194422721863},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6158965229988098},{"id":"https://openalex.org/C76956256","wikidata":"https://www.wikidata.org/wiki/Q27610560","display_name":"Process modeling","level":3,"score":0.5892494916915894},{"id":"https://openalex.org/C534262118","wikidata":"https://www.wikidata.org/wiki/Q177719","display_name":"Medical diagnosis","level":2,"score":0.5725512504577637},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.5230525732040405},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.48234671354293823},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.43539249897003174},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39820852875709534},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.33087456226348877},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.19833257794380188},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10895809531211853},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1108/bpmj-03-2013-0039","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-03-2013-0039","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:americanae.aecid.es:1798204","is_oa":true,"landing_page_url":"http://doi.org/10.1108/BPMJ-03-2013-0039","pdf_url":null,"source":{"id":"https://openalex.org/S4306400786","display_name":"Americanae (AECID Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da UNESP","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:002765532","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1108/BPMJ-03-2013-0039","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP (Biblioteca Digital da Produ\u00e7\u00e3o Intelectual)","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:eprints.lincoln.ac.uk:40578","is_oa":false,"landing_page_url":"http://eprints.lincoln.ac.uk/id/eprint/40578/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196275","display_name":"Lincoln Repository (University of Lincoln)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I51532219","host_organization_name":"University of Lincoln","host_organization_lineage":["https://openalex.org/I51532219"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:repositorio.unesp.br:11449/177201","is_oa":true,"landing_page_url":"http://hdl.handle.net/11449/177201","pdf_url":null,"source":{"id":"https://openalex.org/S4377196277","display_name":"UNESP Institutional Repository (S\u00e3o Paulo State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I879563668","host_organization_name":"Universidade Estadual Paulista (Unesp)","host_organization_lineage":["https://openalex.org/I879563668"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:UNESP","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:americanae.aecid.es:1798204","is_oa":true,"landing_page_url":"http://doi.org/10.1108/BPMJ-03-2013-0039","pdf_url":null,"source":{"id":"https://openalex.org/S4306400786","display_name":"Americanae (AECID Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da UNESP","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W9388073","https://openalex.org/W11496900","https://openalex.org/W138279421","https://openalex.org/W158950437","https://openalex.org/W291188362","https://openalex.org/W1484547669","https://openalex.org/W1501112660","https://openalex.org/W1509670501","https://openalex.org/W1514022293","https://openalex.org/W1514227740","https://openalex.org/W1591745554","https://openalex.org/W1971395450","https://openalex.org/W1971986313","https://openalex.org/W1979195545","https://openalex.org/W1996014129","https://openalex.org/W1998403217","https://openalex.org/W2007293992","https://openalex.org/W2007593958","https://openalex.org/W2007763625","https://openalex.org/W2010474418","https://openalex.org/W2020916311","https://openalex.org/W2024180819","https://openalex.org/W2027904000","https://openalex.org/W2036262816","https://openalex.org/W2039179049","https://openalex.org/W2050287600","https://openalex.org/W2053361021","https://openalex.org/W2057864696","https://openalex.org/W2083008524","https://openalex.org/W2101457992","https://openalex.org/W2108963586","https://openalex.org/W2111856191","https://openalex.org/W2118741143","https://openalex.org/W2122276284","https://openalex.org/W2140682400","https://openalex.org/W2144612602","https://openalex.org/W2161338022","https://openalex.org/W3123843953","https://openalex.org/W3124760657","https://openalex.org/W3125991376","https://openalex.org/W3141220300","https://openalex.org/W3159780416","https://openalex.org/W4285719527","https://openalex.org/W6628867059"],"related_works":["https://openalex.org/W2150478723","https://openalex.org/W4365511202","https://openalex.org/W4300560926","https://openalex.org/W2050159024","https://openalex.org/W2184258672","https://openalex.org/W2066228984","https://openalex.org/W2408600672","https://openalex.org/W2186638088","https://openalex.org/W2473542839","https://openalex.org/W1611051793"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,70,107,152,180,262],"This":[2,274],"paper":[3,264],"focuses":[4],"on":[5,211],"organizational":[6],"change":[7],"through":[8],"the":[9,34,47,57,67,86,96,112,127,131,140,161,170,186,193,196,209,217,220,229,255,267,270,280,308],"business":[10,58],"process":[11,16,20,37,54,59,91,141,168,202,239,259,312],"management":[12,89],"approach.":[13],"While":[14],"\u201cbusiness":[15],"modeling\u201d":[17],"permits":[18],"understanding":[19],"activities":[21,24],"and":[22,62,98,111,148,169,216,241,304],"their":[23,287],"with":[25,208],"other":[26,176,224],"participants,":[27],"\u201ccurrent":[28],"reality":[29],"tree":[30],"(CRT)\u201d":[31],"technique":[32,110,143,250,271],"promotes":[33],"identification":[35],"of":[36,41,92,95,129,139,156,189,195,198,219,231,258,269,294,311],"constraints.":[38],"The":[39,71,108,263],"purpose":[40],"this":[42,157,190,232],"study":[43,191,275],"is":[44,73,159,192,205],"to":[45,175,237,247,251,254,279],"compare":[46],"results":[48,230],"from":[49],"applying":[50,120],"both":[51],"diagnostic":[52],"techniques,":[53,118],"modeling,":[55],"using":[56,66,75,130],"modeling":[60,109],"notation,":[61],"root":[63],"cause":[64],"analysis,":[65],"CRT.":[68],"Design/methodology/approach":[69],"comparison":[72,268],"made":[74],"a":[76,166,296],"pre-experiment":[77],"in":[78,85,104,165,285],"which":[79,137,249],"two":[80,199],"teams":[81,226],"conducted":[82,164],"diagnoses":[83,212,313],"concomitantly":[84],"information":[87],"technology":[88],"(ITM)":[90],"one":[93,121],"unit":[94],"biggest":[97],"prestigious":[99],"higher":[100],"education":[101],"institution":[102],"(HEI)":[103],"Brazil.":[105],"Findings":[106],"CRT":[113],"should":[114],"be":[115,173,183],"considered":[116],"complementary":[117],"since":[119],"does":[122],"not":[123],"diminish":[124],"or":[125],"exclude":[126],"importance":[128],"other.":[132],"Results":[133],"were":[134],"compared":[135],"analyzing":[136],"dimensions":[138],"each":[142],"highlighted:":[144],"strategy,":[145],"organization,":[146],"activity/information":[147],"resources.":[149],"Research":[150],"limitations/implications":[151],"A":[153],"possible":[154,302],"limitation":[155],"research":[158,233],"that":[160,185,207,282],"experiment":[162],"was":[163],"single":[167],"result":[171],"cannot":[172],"generalized":[174],"processes.":[177,288],"Practical":[178],"implications":[179],"It":[181,204,289,299],"may":[182,227],"noted":[184],"main":[187],"contribution":[188],"presentation":[194],"steps":[197],"techniques":[200],"for":[201,244,307],"diagnosis.":[203],"expected":[206],"reports":[210],"outcomes,":[213],"team's":[214],"assessment":[215],"perception":[218],"managers":[221],"presented":[222],"here":[223],"improvement":[225],"use":[228,252],"as":[234,242],"an":[235],"inspiration":[236],"perform":[238],"diagnosis,":[240],"basis":[243],"decision":[245],"making":[246],"define":[248],"according":[253],"specific":[256],"needs":[257],"improvement.":[260],"Originality/value":[261],"stands":[265],"out":[266],"application's":[272],"outcomes.":[273],"offers":[276],"valuable":[277],"insights":[278],"organizations":[281],"are":[283],"interested":[284],"restructuring":[286],"delineates":[290],"many":[291],"important":[292],"benefits":[293],"such":[295],"diagnosis":[297],"techniques.":[298],"also":[300],"identifies":[301],"pitfalls":[303],"recommends":[305],"guidelines":[306],"successful":[309],"conduction":[310],"initiatives.":[314]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2}],"updated_date":"2026-04-23T09:07:50.710637","created_date":"2025-10-10T00:00:00"}
