{"id":"https://openalex.org/W2521322180","doi":"https://doi.org/10.1108/bpmj-01-2016-0023","title":"Empirical study on quality management for product-service systems in industrial environment","display_name":"Empirical study on quality management for product-service systems in industrial environment","publication_year":2016,"publication_date":"2016-08-09","ids":{"openalex":"https://openalex.org/W2521322180","doi":"https://doi.org/10.1108/bpmj-01-2016-0023","mag":"2521322180"},"language":"en","primary_location":{"id":"doi:10.1108/bpmj-01-2016-0023","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-01-2016-0023","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085779102","display_name":"Florian Pasch","orcid":null},"institutions":[{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]},{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Florian Pasch","raw_affiliation_strings":["Department of Quality Science, Berlin Institute of Technology, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Quality Science, Berlin Institute of Technology, Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059635357","display_name":"Christoffer Rybski","orcid":null},"institutions":[{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christoffer Rybski","raw_affiliation_strings":["Fraunhofer Institute for Production Systems and Design Technology (IPK), Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Fraunhofer Institute for Production Systems and Design Technology (IPK), Berlin, Germany","institution_ids":["https://openalex.org/I4210148503"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108116124","display_name":"Roland Jochem","orcid":"https://orcid.org/0009-0002-6604-0585"},"institutions":[{"id":"https://openalex.org/I4577782","display_name":"Technische Universit\u00e4t Berlin","ror":"https://ror.org/03v4gjf40","country_code":"DE","type":"education","lineage":["https://openalex.org/I4577782"]},{"id":"https://openalex.org/I4210148503","display_name":"Fraunhofer Institute for Production Systems and Design Technology","ror":"https://ror.org/045eg9c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210148503","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Roland Jochem","raw_affiliation_strings":["Department of Quality Science, Berlin Institute of Technology, Berlin, Germany AND Fraunhofer Institute for Production Systems and Design Technology (IPK), Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Quality Science, Berlin Institute of Technology, Berlin, Germany AND Fraunhofer Institute for Production Systems and Design Technology (IPK), Berlin, Germany","institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5085779102"],"corresponding_institution_ids":["https://openalex.org/I4210148503","https://openalex.org/I4577782"],"apc_list":null,"apc_paid":null,"fwci":1.5555,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.88366631,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"22","issue":"5","first_page":"969","last_page":"978"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11741","display_name":"Flexible and Reconfigurable Manufacturing Systems","score":0.9825000166893005,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6897461414337158},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.612809419631958},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5955249071121216},{"id":"https://openalex.org/keywords/quality-management-system","display_name":"Quality management system","score":0.5687561631202698},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.5420932769775391},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5351971387863159},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5086954236030579},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.4965549111366272},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48861318826675415},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.47928160429000854},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4750271439552307},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46870893239974976},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.43602558970451355},{"id":"https://openalex.org/keywords/quality-policy","display_name":"Quality policy","score":0.4282161295413971},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35353803634643555}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6897461414337158},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.612809419631958},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5955249071121216},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.5687561631202698},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5420932769775391},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5351971387863159},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5086954236030579},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.4965549111366272},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48861318826675415},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.47928160429000854},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4750271439552307},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46870893239974976},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43602558970451355},{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.4282161295413971},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35353803634643555},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/bpmj-01-2016-0023","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bpmj-01-2016-0023","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:publica.fraunhofer.de:publica/246815","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/246815","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W597087163","https://openalex.org/W2008141969","https://openalex.org/W2052447638","https://openalex.org/W2298951093","https://openalex.org/W2362812932","https://openalex.org/W4312518719","https://openalex.org/W4312721958","https://openalex.org/W6811909153"],"related_works":["https://openalex.org/W2383011294","https://openalex.org/W2126051510","https://openalex.org/W1522501459","https://openalex.org/W4379660117","https://openalex.org/W2169011857","https://openalex.org/W1844044224","https://openalex.org/W2375405739","https://openalex.org/W2396403196","https://openalex.org/W3165451605","https://openalex.org/W3091125080"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,54,91,250],"To":[2],"achieve":[3],"long-term":[4],"customer":[5,103],"retention":[6],"a":[7,45,56,88,119,221,275],"comprehensive":[8],"and":[9,80,85,97,148,242,260],"individual":[10,104],"performance":[11,123],"is":[12,27,39,111,163,209,232,239],"increasingly":[13,153],"important":[14],"for":[15,51,186],"companies":[16],"from":[17,257],"the":[18,42,60,64,67,78,83,93,99,112,122,142,160,164,167,187,237,254,262,265],"manufacturing":[19],"industry.":[20],"A":[21],"possibility":[22],"to":[23,40,59,109,202,273],"meet":[24],"this":[25,37],"challenge":[26],"given":[28],"by":[29,226],"Industrial":[30],"Product-Service":[31],"Systems":[32],"(IPS2).":[33],"The":[34,138,251],"purpose":[35],"of":[36,44,62,77,82,95,114,121,136,144,157,206,224,264],"paper":[38,65,252],"discuss":[41],"results":[43,81,100,256],"current":[46],"study":[47,68,84,255],"on":[48],"quality":[49,139,150,161,168,179,207],"management":[50,162,169,215],"IPS\u00b2.":[52,137],"Design/methodology/approach":[53],"After":[55],"short":[57],"introduction":[58],"topic":[61],"IPS\u00b2":[63,266],"takes":[66],"design":[69],"as":[70],"its":[71],"structure.":[72],"It":[73],"gives":[74],"an":[75],"overview":[76],"demography":[79],"ends":[86],"with":[87],"conclusion.":[89],"Findings":[90],"Concerning":[92],"choice":[94],"products":[96],"services":[98],"show":[101],"that":[102,110,178],"performances":[105],"prevail.":[106],"Closely":[107],"related":[108],"tender":[113],"services,":[115],"which":[116],"are":[117,132,151,181],"meanwhile":[118],"part":[120],"offer":[124,274],"in":[125,129,170,196,216],"all":[126,130],"industries.":[127],"All":[128],"there":[131],"already":[133],"first":[134],"types":[135],"perception":[140],"exceeds":[141],"conformance":[143],"specific":[145],"requirements.":[146],"Reliability":[147],"perceived":[149],"becoming":[152],"important.":[154],"An":[155],"integration":[156],"customers":[158],"into":[159],"exception.":[165],"Regarding":[166],"value":[171,189,217],"creation":[172,190,218],"chains":[173,219],"it":[174,231,269],"can":[175],"be":[176,247],"outlined":[177],"goals":[180],"mostly":[182,244],"company-wide":[183],"but":[184],"not":[185,246],"entire":[188],"chain.":[191],"Cross-company":[192],"standardized":[193],"processes":[194],"exist":[195],"least":[197],"cases.":[198],"This":[199],"also":[200],"applies":[201],"cross-linked":[203],"CAQ-systems.":[204],"Communication":[205],"problems":[208],"handled":[210],"mainly":[211],"via":[212],"e-mail.":[213],"Quality":[214],"needs":[220],"common":[222],"buildup":[223],"competencies":[225],"joint":[227],"trainings.":[228],"In":[229],"practice":[230],"barely":[233],"there.":[234],"Even":[235],"if":[236],"potential":[238],"seen,":[240],"partners":[241],"suppliers":[243],"will":[245],"considered.":[248],"Originality/value":[249],"considers":[253],"different":[258,271],"angles":[259],"shows":[261],"potentials":[263],"approach.":[267],"Thereby":[268],"investigates":[270],"approaches":[272],"combined":[276],"product-service":[277],"system.":[278]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
