{"id":"https://openalex.org/W4399188744","doi":"https://doi.org/10.1108/ajim-10-2023-0417","title":"How \u201cinspired\u201d are customers to order from mobile food delivery apps? Soliciting the stimulus-organism-response (S-O-R) paradigm","display_name":"How \u201cinspired\u201d are customers to order from mobile food delivery apps? Soliciting the stimulus-organism-response (S-O-R) paradigm","publication_year":2024,"publication_date":"2024-05-30","ids":{"openalex":"https://openalex.org/W4399188744","doi":"https://doi.org/10.1108/ajim-10-2023-0417"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-10-2023-0417","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-10-2023-0417","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020282432","display_name":"Nida Malik","orcid":null},"institutions":[{"id":"https://openalex.org/I36448004","display_name":"Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology","ror":"https://ror.org/05yfc2w21","country_code":"PK","type":"education","lineage":["https://openalex.org/I36448004"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Nida Malik","raw_affiliation_strings":["Shaheed Zulfikar Ali Bhutto Institute of Science and Technology \u2013 Islamabad Campus , ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shaheed Zulfikar Ali Bhutto Institute of Science and Technology \u2013 Islamabad Campus , ,","institution_ids":["https://openalex.org/I36448004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004261693","display_name":"Amir Zaib Abbasi","orcid":"https://orcid.org/0000-0001-8220-1989"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Amir Zaib Abbasi","raw_affiliation_strings":["IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,"],"raw_orcid":"https://orcid.org/0000-0001-8220-1989","affiliations":[{"raw_affiliation_string":"IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,","institution_ids":["https://openalex.org/I134085113"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002886428","display_name":"M. Sadiq Sohail","orcid":"https://orcid.org/0000-0002-9253-8515"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"M. Sadiq Sohail","raw_affiliation_strings":["Department of Marketing and Management, IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,"],"raw_orcid":"https://orcid.org/0000-0002-9253-8515","affiliations":[{"raw_affiliation_string":"Department of Marketing and Management, IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,","institution_ids":["https://openalex.org/I134085113"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063914950","display_name":"Ghazanfar Ali Abbasi","orcid":"https://orcid.org/0000-0003-0748-8996"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Ghazanfar Ali Abbasi","raw_affiliation_strings":["Department of Marketing and Management, IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,"],"raw_orcid":"https://orcid.org/0000-0003-0748-8996","affiliations":[{"raw_affiliation_string":"Department of Marketing and Management, IRC for Finance and Digital Economy, King Fahd University of Petroleum and Minerals , ,","institution_ids":["https://openalex.org/I134085113"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061733111","display_name":"Ding Hooi Ting","orcid":"https://orcid.org/0000-0002-3441-7328"},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Ding Hooi Ting","raw_affiliation_strings":["Department of Management and Humanities, Universiti Teknologi PETRONAS , ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Humanities, Universiti Teknologi PETRONAS , ,","institution_ids":["https://openalex.org/I203899302"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5020282432"],"corresponding_institution_ids":["https://openalex.org/I36448004"],"apc_list":null,"apc_paid":null,"fwci":13.9677,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.98727873,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"77","issue":"5","first_page":"1025","last_page":"1051"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5704911947250366},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5664268136024475},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5104626417160034},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.49706557393074036},{"id":"https://openalex.org/keywords/stimulus","display_name":"Stimulus (psychology)","score":0.480367511510849},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4570874869823456},{"id":"https://openalex.org/keywords/computer-assisted-web-interviewing","display_name":"Computer-assisted web interviewing","score":0.44743576645851135},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43771740794181824},{"id":"https://openalex.org/keywords/food-delivery","display_name":"Food delivery","score":0.42991989850997925},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.42585939168930054},{"id":"https://openalex.org/keywords/organism","display_name":"Organism","score":0.4162990152835846},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4120030701160431},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.28263723850250244},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22131258249282837},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.14890867471694946}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5704911947250366},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5664268136024475},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5104626417160034},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.49706557393074036},{"id":"https://openalex.org/C2779918689","wikidata":"https://www.wikidata.org/wiki/Q3771842","display_name":"Stimulus (psychology)","level":2,"score":0.480367511510849},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4570874869823456},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.44743576645851135},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43771740794181824},{"id":"https://openalex.org/C2994309678","wikidata":"https://www.wikidata.org/wiki/Q10932402","display_name":"Food delivery","level":2,"score":0.42991989850997925},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.42585939168930054},{"id":"https://openalex.org/C137858568","wikidata":"https://www.wikidata.org/wiki/Q7239","display_name":"Organism","level":2,"score":0.4162990152835846},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4120030701160431},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28263723850250244},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22131258249282837},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.14890867471694946},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-10-2023-0417","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-10-2023-0417","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":122,"referenced_works":["https://openalex.org/W181513813","https://openalex.org/W1204404493","https://openalex.org/W1514456410","https://openalex.org/W1633931594","https://openalex.org/W1774460361","https://openalex.org/W1971312155","https://openalex.org/W1971440513","https://openalex.org/W1972070459","https://openalex.org/W1987258130","https://openalex.org/W2026234323","https://openalex.org/W2034170327","https://openalex.org/W2040924390","https://openalex.org/W2043772212","https://openalex.org/W2051617188","https://openalex.org/W2054706026","https://openalex.org/W2066211352","https://openalex.org/W2072500831","https://openalex.org/W2072575823","https://openalex.org/W2079033860","https://openalex.org/W2081309545","https://openalex.org/W2082576224","https://openalex.org/W2087484885","https://openalex.org/W2106096361","https://openalex.org/W2139364752","https://openalex.org/W2140963336","https://openalex.org/W2161883045","https://openalex.org/W2167422369","https://openalex.org/W2174292974","https://openalex.org/W2178002576","https://openalex.org/W2331788574","https://openalex.org/W2345146686","https://openalex.org/W2471387963","https://openalex.org/W2566101131","https://openalex.org/W2595629513","https://openalex.org/W2624347722","https://openalex.org/W2725452055","https://openalex.org/W2744590994","https://openalex.org/W2757655375","https://openalex.org/W2767866606","https://openalex.org/W2781933708","https://openalex.org/W2810624651","https://openalex.org/W2903125545","https://openalex.org/W2905811773","https://openalex.org/W2923578873","https://openalex.org/W2942522019","https://openalex.org/W2950750906","https://openalex.org/W2955224618","https://openalex.org/W2955829435","https://openalex.org/W2956074555","https://openalex.org/W2962532155","https://openalex.org/W2964018935","https://openalex.org/W2966032432","https://openalex.org/W2967355033","https://openalex.org/W2974732809","https://openalex.org/W2975610944","https://openalex.org/W2980401859","https://openalex.org/W2983808015","https://openalex.org/W2996495039","https://openalex.org/W2998347804","https://openalex.org/W3015148629","https://openalex.org/W3015700577","https://openalex.org/W3016011893","https://openalex.org/W3019191850","https://openalex.org/W3030342994","https://openalex.org/W3033823300","https://openalex.org/W3036063864","https://openalex.org/W3037129514","https://openalex.org/W3046506011","https://openalex.org/W3048274020","https://openalex.org/W3084258776","https://openalex.org/W3087968084","https://openalex.org/W3093518535","https://openalex.org/W3111991877","https://openalex.org/W3112006194","https://openalex.org/W3119546009","https://openalex.org/W3123490614","https://openalex.org/W3124686198","https://openalex.org/W3125991563","https://openalex.org/W3132498017","https://openalex.org/W3133595011","https://openalex.org/W3141714916","https://openalex.org/W3146210679","https://openalex.org/W3154054730","https://openalex.org/W3158047825","https://openalex.org/W3166091783","https://openalex.org/W3179811565","https://openalex.org/W3183563753","https://openalex.org/W3183843563","https://openalex.org/W3185453378","https://openalex.org/W3189870058","https://openalex.org/W3195285363","https://openalex.org/W3198270724","https://openalex.org/W4200098028","https://openalex.org/W4200371284","https://openalex.org/W4206752260","https://openalex.org/W4213245305","https://openalex.org/W4224282993","https://openalex.org/W4242883546","https://openalex.org/W4255361801","https://openalex.org/W4280561939","https://openalex.org/W4280625589","https://openalex.org/W4283360227","https://openalex.org/W4283591370","https://openalex.org/W4294584123","https://openalex.org/W4295068237","https://openalex.org/W4309526725","https://openalex.org/W4313204167","https://openalex.org/W4313339412","https://openalex.org/W4313560156","https://openalex.org/W4313594115","https://openalex.org/W4320733019","https://openalex.org/W4321783660","https://openalex.org/W4379980620","https://openalex.org/W4384398765","https://openalex.org/W4385997879","https://openalex.org/W4386365480","https://openalex.org/W4388081566","https://openalex.org/W4388536385","https://openalex.org/W4388712076","https://openalex.org/W4389925160","https://openalex.org/W4390539358","https://openalex.org/W4391589710"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"There":[1],"has":[2],"been":[3],"a":[4,229],"dramatic":[5],"rise":[6,29],"in":[7,30,186],"the":[8,18,28,35,42,57,63,69,91,100,108,165,190],"use":[9],"of":[10,192],"online":[11,22,50,73,76,130,170,172,201,204],"food":[12,134,221],"delivery":[13,222],"apps":[14,223],"(FDAs)":[15],"services":[16],"since":[17],"COVID-19":[19],"pandemic.":[20],"Though":[21],"FDAs":[23],"have":[24],"contributed":[25],"significantly":[26],"to":[27,47,67,97,148],"demand":[31],"for":[32],"products":[33],"from":[34,49,110],"gourmet":[36],"industry,":[37],"little":[38],"is":[39,184],"known":[40],"regarding":[41],"factors":[43],"that":[44,89,129,187],"inspire":[45],"customers":[46],"order":[48],"FDAs,":[51],"subsequently":[52,98,211],"influencing":[53],"customers\u2019":[54,95,103,140,150,156,161,179],"satisfaction.":[55,143,180,214,239],"Considering":[56],"knowledge":[58],"gap,":[59],"this":[60],"study":[61,183],"utilizes":[62],"stimulus-organism-response":[64],"(S-O-R)":[65],"model":[66],"conceptualize":[68],"factors:":[70],"stimuli":[71,168,206,236],"(eWOM,":[72,200],"reviews":[74,202],"and":[75,81,84,113,136,142,153,176,178,196,198,203,210,234,237],"deals":[77],"as":[78,86,228],"external":[79,199,235],"stimuli,":[80],"late-night":[82,133,174],"craving":[83,195],"convenience":[85,137],"internal":[87,193,233],"stimuli)":[88],"determine":[90,139],"organism":[92],"level":[93],"(i.e.":[94,102],"inspiration)":[96],"generate":[99],"response":[101],"satisfaction).":[104],"Design/methodology/approach":[105],"We":[106,215],"collected":[107],"data":[109],"388":[111],"users":[112],"analyzed":[114],"it":[115,188],"via":[116],"partial":[117],"least":[118],"squares":[119],"\u2013":[120],"structural":[121],"equation":[122],"modeling":[123],"(PLS-SEM).":[124],"Findings":[125],"The":[126],"results":[127],"reveal":[128],"reviews,":[131,171],"deals,":[132,173],"cravings":[135,175],"positively":[138,163],"inspiration":[141,151,162,209,227],"In":[144],"contrast,":[145],"eWOM":[146],"fails":[147],"impact":[149,191],"directly":[152],"indirectly,":[154],"affecting":[155],"satisfaction":[157],"through":[158],"inspiration.":[159],"Besides,":[160],"mediates":[164],"relationship":[166],"between":[167,232],"(e.g.":[169],"convenience)":[177,197],"Originality/value":[181],"This":[182],"novel":[185],"explores":[189],"(late-night":[194],"deals)":[205],"on":[207,220],"customer":[208,213,226,238],"predicts":[212],"also":[216],"expand":[217],"prior":[218],"studies":[219],"by":[224],"studying":[225],"mediating":[230],"mechanism":[231]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":3}],"updated_date":"2025-12-19T19:40:27.379048","created_date":"2025-10-10T00:00:00"}