{"id":"https://openalex.org/W4401521958","doi":"https://doi.org/10.1108/ajim-09-2023-0349","title":"Collaborative online shopping: customer satisfaction and the influence of product type, gender and involvement","display_name":"Collaborative online shopping: customer satisfaction and the influence of product type, gender and involvement","publication_year":2024,"publication_date":"2024-08-12","ids":{"openalex":"https://openalex.org/W4401521958","doi":"https://doi.org/10.1108/ajim-09-2023-0349"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-09-2023-0349","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-09-2023-0349","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112663142","display_name":"Jia Li","orcid":"https://orcid.org/0000-0002-8690-1496"},"institutions":[{"id":"https://openalex.org/I143593769","display_name":"East China University of Science and Technology","ror":"https://ror.org/01vyrm377","country_code":"CN","type":"education","lineage":["https://openalex.org/I143593769"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jia Li","raw_affiliation_strings":["East China University of Science and Technology , ,","East China University of Science and Technology, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"East China University of Science and Technology , ,","institution_ids":["https://openalex.org/I143593769"]},{"raw_affiliation_string":"East China University of Science and Technology, Shanghai, China","institution_ids":["https://openalex.org/I143593769"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091354653","display_name":"David C. Yen","orcid":"https://orcid.org/0000-0001-7093-0877"},"institutions":[{"id":"https://openalex.org/I48205209","display_name":"Texas Southern University","ror":"https://ror.org/05ch0aw77","country_code":"US","type":"education","lineage":["https://openalex.org/I48205209"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David C. Yen","raw_affiliation_strings":["Texas Southern University , , ,","Texas Southern University, Houston, Texas, USA"],"raw_orcid":"https://orcid.org/0000-0001-7093-0877","affiliations":[{"raw_affiliation_string":"Texas Southern University , , ,","institution_ids":["https://openalex.org/I48205209"]},{"raw_affiliation_string":"Texas Southern University, Houston, Texas, USA","institution_ids":["https://openalex.org/I48205209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008334200","display_name":"Pengzhu Zhang","orcid":"https://orcid.org/0000-0002-0350-3434"},"institutions":[{"id":"https://openalex.org/I183067930","display_name":"Shanghai Jiao Tong University","ror":"https://ror.org/0220qvk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I183067930"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Pengzhu Zhang","raw_affiliation_strings":["Shanghai Jiao Tong University , ,","Shanghai Jiao Tong University, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shanghai Jiao Tong University , ,","institution_ids":["https://openalex.org/I183067930"]},{"raw_affiliation_string":"Shanghai Jiao Tong University, Shanghai, China","institution_ids":["https://openalex.org/I183067930"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111460419","display_name":"Xuan Liu","orcid":"https://orcid.org/0009-0001-8219-6400"},"institutions":[{"id":"https://openalex.org/I143593769","display_name":"East China University of Science and Technology","ror":"https://ror.org/01vyrm377","country_code":"CN","type":"education","lineage":["https://openalex.org/I143593769"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xuan Liu","raw_affiliation_strings":["East China University of Science and Technology , ,","East China University of Science and Technology, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"East China University of Science and Technology , ,","institution_ids":["https://openalex.org/I143593769"]},{"raw_affiliation_string":"East China University of Science and Technology, Shanghai, China","institution_ids":["https://openalex.org/I143593769"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.9669,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.91764244,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"78","issue":"1","first_page":"167","last_page":"189"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6596404910087585},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6151174306869507},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5956763029098511},{"id":"https://openalex.org/keywords/product-type","display_name":"Product type","score":0.5698512196540833},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.502464771270752},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4972536861896515},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.46744096279144287},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4332331418991089},{"id":"https://openalex.org/keywords/avatar","display_name":"Avatar","score":0.43225833773612976},{"id":"https://openalex.org/keywords/consumption","display_name":"Consumption (sociology)","score":0.41665732860565186},{"id":"https://openalex.org/keywords/product-design","display_name":"Product design","score":0.4155622720718384},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4103618562221527},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.33068880438804626},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2845398783683777},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2454204261302948},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13379472494125366},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.11859723925590515},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.09863731265068054}],"concepts":[{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6596404910087585},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6151174306869507},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5956763029098511},{"id":"https://openalex.org/C23219732","wikidata":"https://www.wikidata.org/wiki/Q7247800","display_name":"Product type","level":2,"score":0.5698512196540833},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.502464771270752},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4972536861896515},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.46744096279144287},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4332331418991089},{"id":"https://openalex.org/C2777365542","wikidata":"https://www.wikidata.org/wiki/Q83090","display_name":"Avatar","level":2,"score":0.43225833773612976},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.41665732860565186},{"id":"https://openalex.org/C120823896","wikidata":"https://www.wikidata.org/wiki/Q1043226","display_name":"Product design","level":3,"score":0.4155622720718384},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4103618562221527},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.33068880438804626},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2845398783683777},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2454204261302948},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13379472494125366},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11859723925590515},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.09863731265068054},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-09-2023-0349","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-09-2023-0349","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","score":0.6100000143051147,"display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":101,"referenced_works":["https://openalex.org/W125831206","https://openalex.org/W158868162","https://openalex.org/W168316941","https://openalex.org/W183745889","https://openalex.org/W807996414","https://openalex.org/W1480949012","https://openalex.org/W1511521336","https://openalex.org/W1540163242","https://openalex.org/W1748187706","https://openalex.org/W1970200121","https://openalex.org/W1971316674","https://openalex.org/W1980764776","https://openalex.org/W1980872785","https://openalex.org/W1985305208","https://openalex.org/W1987364024","https://openalex.org/W1988188432","https://openalex.org/W1998443839","https://openalex.org/W1999495747","https://openalex.org/W1999971060","https://openalex.org/W2000369440","https://openalex.org/W2002175797","https://openalex.org/W2007690016","https://openalex.org/W2008923822","https://openalex.org/W2024924955","https://openalex.org/W2025550180","https://openalex.org/W2026149024","https://openalex.org/W2027172125","https://openalex.org/W2028093376","https://openalex.org/W2029127054","https://openalex.org/W2031221452","https://openalex.org/W2031356363","https://openalex.org/W2046616118","https://openalex.org/W2048512827","https://openalex.org/W2050251515","https://openalex.org/W2053559704","https://openalex.org/W2056492580","https://openalex.org/W2062613482","https://openalex.org/W2075422708","https://openalex.org/W2075474869","https://openalex.org/W2077078473","https://openalex.org/W2077483039","https://openalex.org/W2090070311","https://openalex.org/W2092430077","https://openalex.org/W2096942866","https://openalex.org/W2099417373","https://openalex.org/W2100813809","https://openalex.org/W2101369668","https://openalex.org/W2116417317","https://openalex.org/W2118110394","https://openalex.org/W2118171434","https://openalex.org/W2124148137","https://openalex.org/W2125249280","https://openalex.org/W2131217576","https://openalex.org/W2136162186","https://openalex.org/W2136485397","https://openalex.org/W2136534346","https://openalex.org/W2139364752","https://openalex.org/W2141154555","https://openalex.org/W2146944596","https://openalex.org/W2149964772","https://openalex.org/W2152581830","https://openalex.org/W2165477898","https://openalex.org/W2166820194","https://openalex.org/W2169069557","https://openalex.org/W2375913591","https://openalex.org/W2410140872","https://openalex.org/W2412808290","https://openalex.org/W2599046501","https://openalex.org/W2735798709","https://openalex.org/W2754006980","https://openalex.org/W2759262298","https://openalex.org/W2783498224","https://openalex.org/W2801239813","https://openalex.org/W2899336012","https://openalex.org/W2909004794","https://openalex.org/W2909936499","https://openalex.org/W2924051107","https://openalex.org/W2969461389","https://openalex.org/W3042644541","https://openalex.org/W3045743942","https://openalex.org/W3096852520","https://openalex.org/W3124737430","https://openalex.org/W3125486937","https://openalex.org/W3144406692","https://openalex.org/W3147343449","https://openalex.org/W3179664195","https://openalex.org/W4200098028","https://openalex.org/W4200123052","https://openalex.org/W4200221410","https://openalex.org/W4223414319","https://openalex.org/W4229738463","https://openalex.org/W4234225671","https://openalex.org/W4243359032","https://openalex.org/W4248944688","https://openalex.org/W4254795366","https://openalex.org/W4292811746","https://openalex.org/W4306874121","https://openalex.org/W4308934236","https://openalex.org/W4386695597","https://openalex.org/W4390753260","https://openalex.org/W6630743948"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Online":[1],"shopping":[2,15,56,105,124,156,204],"has":[3],"recently":[4],"been":[5],"evolving":[6],"more":[7,112,216],"toward":[8,206],"the":[9,23,27,36,72,83,95,184,197,238,248,259,273,288,303],"subject":[10],"area":[11],"of":[12,22,29,38,136,149,240,261,290],"collaborative":[13,54,104],"online":[14,55,191,203,208],"(COS),":[16],"and":[17,41,43,86,225,250,264,283,295],"customer":[18,47],"satisfaction":[19,48],"is":[20],"one":[21],"key":[24],"determinants":[25],"for":[26,114,125,157],"success":[28],"COS.":[30,189],"In":[31,141,210,233],"this":[32,234],"study,":[33],"we":[34,236],"investigate":[35,258],"effect":[37,260],"product":[39,87,90,117,262,300],"type":[40,88,263],"gender":[42,78,198,265],"their":[44,270],"interaction":[45],"with":[46,64],"through":[49],"user":[50,230],"involvement":[51,137,150,166],"in":[52,167,272,302],"a":[53,61,65,115,119,133,146,254],"context.":[57,275,305],"Design/methodology/approach":[58],"We":[59,76],"developed":[60],"lab":[62],"experiment":[63],"mixed":[66],"two-by-two":[67],"factorial":[68],"design":[69,185,217],"to":[70,110,131,171,228,257,286,292],"test":[71],"proposed":[73],"research":[74],"model.":[75],"chose":[77],"(male":[79],"versus":[80,91],"female)":[81],"as":[82,94,202,253,267,269],"between-subjects":[84],"factor":[85],"(utilitarian":[89],"hedonic":[92,116,158,179,251],"product)":[93],"within-subjects":[96],"factor.":[97],"Findings":[98],"The":[99,276],"obtained":[100,277],"results":[101,162],"indicate":[102,163],"that":[103,164,177,187,196],"may":[106,169,279],"require":[107],"group":[108],"members":[109],"be":[111,194],"involved":[113],"than":[118,138,151],"utilitarian":[120,126,249],"product.":[121],"When":[122],"collaboratively":[123,155],"products,":[127],"male":[128,152,294],"groups":[129,144,153],"tend":[130],"show":[132,145],"higher":[134,147,172],"level":[135,148],"female":[139,143,296],"groups.":[140],"contrast,":[142],"when":[154],"products.":[159],"Furthermore,":[160],"our":[161],"greater":[165],"COS":[168,212,245,274,304],"lead":[170],"satisfaction.":[173],"Social":[174],"implications":[175],"Websites":[176],"sell":[178],"products":[180],"should":[181,193,214],"first":[182],"adopt":[183],"elements":[186,218],"support":[188],"Meanwhile,":[190],"sellers":[192],"aware":[195],"gap":[199],"still":[200],"exists":[201],"evolves":[205],"social":[207],"shopping.":[209],"addition,":[211],"websites":[213],"provide":[215,280],"(e.g.":[219],"co-browsing,":[220],"avatar":[221],"embodiment,":[222],"video":[223],"chat":[224],"voting":[226],"tools)":[227],"stimulate":[229],"involvement.":[231],"Originality/value":[232],"paper,":[235],"employ":[237],"theory":[239],"consumption":[241],"values,":[242],"which":[243],"decomposes":[244],"value":[246],"into":[247],"dimensions,":[252],"theoretical":[255],"foundation":[256],"together":[266],"well":[268],"interactions":[271],"findings":[278],"various":[281],"insights":[282],"empirical":[284],"evidence":[285],"improve":[287],"understanding":[289],"how":[291],"target":[293],"customers":[297],"across":[298],"different":[299],"types":[301]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
