{"id":"https://openalex.org/W4220670301","doi":"https://doi.org/10.1108/ajim-09-2021-0262","title":"Millennials' online perceptions: the role of cultural characteristics in creating e-loyalty","display_name":"Millennials' online perceptions: the role of cultural characteristics in creating e-loyalty","publication_year":2022,"publication_date":"2022-03-09","ids":{"openalex":"https://openalex.org/W4220670301","doi":"https://doi.org/10.1108/ajim-09-2021-0262"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-09-2021-0262","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-09-2021-0262","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041146384","display_name":"Jie Li","orcid":"https://orcid.org/0000-0002-3749-058X"},"institutions":[{"id":"https://openalex.org/I24185976","display_name":"Sichuan University","ror":"https://ror.org/011ashp19","country_code":"CN","type":"education","lineage":["https://openalex.org/I24185976"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jie Li","raw_affiliation_strings":["The College of Literature and Journalism, Sichuan University, Chengdu, China"],"affiliations":[{"raw_affiliation_string":"The College of Literature and Journalism, Sichuan University, Chengdu, China","institution_ids":["https://openalex.org/I24185976"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022684663","display_name":"Junaid Ul Haq","orcid":"https://orcid.org/0000-0001-8646-7995"},"institutions":[{"id":"https://openalex.org/I195024194","display_name":"Riphah International University","ror":"https://ror.org/02kdm5630","country_code":"PK","type":"education","lineage":["https://openalex.org/I195024194"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Junaid Ul Haq","raw_affiliation_strings":["Riphah International University, Faisalabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Riphah International University, Faisalabad, Pakistan","institution_ids":["https://openalex.org/I195024194"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008989016","display_name":"Sajjad Hussain","orcid":"https://orcid.org/0000-0001-6229-7768"},"institutions":[{"id":"https://openalex.org/I152236710","display_name":"Foundation University Islamabad","ror":"https://ror.org/0130a6s10","country_code":"PK","type":"education","lineage":["https://openalex.org/I152236710"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Sajjad Hussain","raw_affiliation_strings":["Foundation University Islamabad, Islamabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Foundation University Islamabad, Islamabad, Pakistan","institution_ids":["https://openalex.org/I152236710"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5041146384"],"corresponding_institution_ids":["https://openalex.org/I24185976"],"apc_list":null,"apc_paid":null,"fwci":2.8798,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89957684,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"74","issue":"6","first_page":"1031","last_page":"1047"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7485289573669434},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.5965921878814697},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5583453178405762},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5338438749313354},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.522864818572998},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5068159699440002},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.47370645403862},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4729464054107666},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4282485842704773},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3439631760120392},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.326401025056839},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29418984055519104},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.07987534999847412}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7485289573669434},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5965921878814697},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5583453178405762},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5338438749313354},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.522864818572998},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5068159699440002},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.47370645403862},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4729464054107666},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4282485842704773},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3439631760120392},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.326401025056839},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29418984055519104},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07987534999847412},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-09-2021-0262","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-09-2021-0262","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W1574023587","https://openalex.org/W1588864826","https://openalex.org/W1957555229","https://openalex.org/W1973316895","https://openalex.org/W1976072437","https://openalex.org/W1985887266","https://openalex.org/W1987089181","https://openalex.org/W1988050849","https://openalex.org/W2001449546","https://openalex.org/W2003715763","https://openalex.org/W2013844094","https://openalex.org/W2017624521","https://openalex.org/W2019898328","https://openalex.org/W2029271369","https://openalex.org/W2034560899","https://openalex.org/W2038682640","https://openalex.org/W2050251515","https://openalex.org/W2058644702","https://openalex.org/W2061527257","https://openalex.org/W2069523498","https://openalex.org/W2071535931","https://openalex.org/W2071666535","https://openalex.org/W2077648382","https://openalex.org/W2089496281","https://openalex.org/W2089945276","https://openalex.org/W2095050257","https://openalex.org/W2096361659","https://openalex.org/W2100826189","https://openalex.org/W2106096361","https://openalex.org/W2115612291","https://openalex.org/W2155791402","https://openalex.org/W2163325367","https://openalex.org/W2181626672","https://openalex.org/W2412399122","https://openalex.org/W2413438024","https://openalex.org/W2460245098","https://openalex.org/W2475764215","https://openalex.org/W2516079741","https://openalex.org/W2536305961","https://openalex.org/W2605602151","https://openalex.org/W2758381388","https://openalex.org/W2787968747","https://openalex.org/W2789455129","https://openalex.org/W2790169986","https://openalex.org/W2803428286","https://openalex.org/W2810059671","https://openalex.org/W2897779191","https://openalex.org/W2950436081","https://openalex.org/W2981618218","https://openalex.org/W2996940523","https://openalex.org/W2997685492","https://openalex.org/W3013886895","https://openalex.org/W3090774764","https://openalex.org/W3099953935","https://openalex.org/W3110335659","https://openalex.org/W3157966766","https://openalex.org/W3196594524","https://openalex.org/W3204601247","https://openalex.org/W3211237532","https://openalex.org/W4235678817","https://openalex.org/W4240915221","https://openalex.org/W4292808503"],"related_works":["https://openalex.org/W4285213959","https://openalex.org/W2385721021","https://openalex.org/W126662069","https://openalex.org/W1965085721","https://openalex.org/W2110740376","https://openalex.org/W2509729113","https://openalex.org/W2734236000","https://openalex.org/W2243985845","https://openalex.org/W2363289403","https://openalex.org/W2069869509"],"abstract_inverted_index":{"Purpose":[0],"Millennials,":[1],"a":[2],"cohort":[3],"of":[4,11,30,66,91,163],"young":[5],"consumers,":[6],"are":[7],"the":[8,28,62,67,76,86,89,92,159],"primary":[9],"group":[10],"shoppers":[12],"via":[13],"e-commerce.":[14],"This":[15],"study":[16],"aims":[17],"to":[18,60,74],"identify":[19],"Chinese":[20,46,101,164],"individual":[21,102],"cultural":[22,103,144],"values":[23,36,111,118],"in":[24,37],"millennials":[25,47,165],"and":[26,34,53,64,106,113,132,151],"examine":[27,61],"role":[29],"perceived":[31,109],"shopping":[32,51,110,117,161],"(hedonic":[33,112],"utilitarian)":[35],"creating":[38],"e-loyalty.":[39,121],"Design/methodology/approach":[40],"Data":[41],"were":[42,82],"collected":[43],"from":[44],"296":[45],"who":[48],"use":[49],"online":[50,160],"websites":[52],"apps.":[54],"Confirmatory":[55],"factor":[56],"analysis":[57],"was":[58,72],"used":[59],"validity":[63],"reliability":[65],"methodology.":[68],"Structural":[69],"equation":[70],"modeling":[71],"employed":[73],"test":[75],"proposed":[77],"hypotheses.":[78],"Findings":[79],"All":[80],"hypotheses":[81],"supported":[83],"except":[84],"one:":[85],"respondents":[87],"rejected":[88],"impact":[90,108],"face":[93],"value":[94],"on":[95,143],"utilitarianism.":[96],"The":[97,124,155],"findings":[98,126],"confirmed":[99],"that":[100,130],"characteristics":[104],"(face":[105],"Yuan)":[107],"utilitarian).":[114],"Furthermore,":[115],"these":[116],"significantly":[119],"influence":[120],"Research":[122],"limitations/implications":[123],"study's":[125],"suggest":[127],"some":[128],"implications":[129,138],"academicians":[131],"market":[133],"practitioners":[134],"should":[135],"consider.":[136],"Additional":[137],"for":[139],"business":[140],"managers":[141],"focus":[142],"characteristics,":[145],"strong":[146],"local":[147],"teams,":[148],"market-based":[149],"approaches":[150],"long-term":[152],"strategies.":[153],"Originality/value":[154],"present":[156],"work":[157],"highlights":[158],"behavior":[162],"by":[166],"exploring":[167],"e-loyalty,":[168],"considering":[169],"its":[170],"two":[171],"dimensions.":[172]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5}],"updated_date":"2026-04-03T22:45:19.894376","created_date":"2025-10-10T00:00:00"}
