{"id":"https://openalex.org/W4388969284","doi":"https://doi.org/10.1108/ajim-04-2023-0121","title":"Understanding online review helpfulness: a pleasure-arousal-dominance (PAD) model perspective","display_name":"Understanding online review helpfulness: a pleasure-arousal-dominance (PAD) model perspective","publication_year":2023,"publication_date":"2023-11-24","ids":{"openalex":"https://openalex.org/W4388969284","doi":"https://doi.org/10.1108/ajim-04-2023-0121"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-04-2023-0121","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-04-2023-0121","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072853927","display_name":"Wuhuan Xu","orcid":"https://orcid.org/0000-0003-2621-7913"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Wuhuan Xu","raw_affiliation_strings":["School of Economics and Management, BeiHang University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, BeiHang University, Beijing, China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050972810","display_name":"Zhong Yao","orcid":"https://orcid.org/0000-0001-7021-4213"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhong Yao","raw_affiliation_strings":["School of Economics and Management, BeiHang University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, BeiHang University, Beijing, China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050561604","display_name":"Dandan He","orcid":"https://orcid.org/0000-0003-1322-8250"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dandan He","raw_affiliation_strings":["School of Economics and Management, BeiHang University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, BeiHang University, Beijing, China","institution_ids":["https://openalex.org/I82880672"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101739595","display_name":"Ling Cao","orcid":"https://orcid.org/0000-0002-5566-1186"},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ling Cao","raw_affiliation_strings":["School of Economics and Management, BeiHang University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, BeiHang University, Beijing, China","institution_ids":["https://openalex.org/I82880672"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5072853927"],"corresponding_institution_ids":["https://openalex.org/I82880672"],"apc_list":null,"apc_paid":null,"fwci":12.8216,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.98639872,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"77","issue":"2","first_page":"391","last_page":"412"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9505208730697632},{"id":"https://openalex.org/keywords/pleasure","display_name":"Pleasure","score":0.7621817588806152},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6627002954483032},{"id":"https://openalex.org/keywords/arousal","display_name":"Arousal","score":0.5930689573287964},{"id":"https://openalex.org/keywords/dominance","display_name":"Dominance (genetics)","score":0.5861078500747681},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5580666065216064},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.48055675625801086},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.46620166301727295},{"id":"https://openalex.org/keywords/valence","display_name":"Valence (chemistry)","score":0.43334415555000305},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.421560674905777},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.09189632534980774}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9505208730697632},{"id":"https://openalex.org/C2777113389","wikidata":"https://www.wikidata.org/wiki/Q208195","display_name":"Pleasure","level":2,"score":0.7621817588806152},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6627002954483032},{"id":"https://openalex.org/C36951298","wikidata":"https://www.wikidata.org/wiki/Q379784","display_name":"Arousal","level":2,"score":0.5930689573287964},{"id":"https://openalex.org/C151913843","wikidata":"https://www.wikidata.org/wiki/Q3454555","display_name":"Dominance (genetics)","level":3,"score":0.5861078500747681},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5580666065216064},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.48055675625801086},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.46620166301727295},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.43334415555000305},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.421560674905777},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09189632534980774},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-04-2023-0121","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-04-2023-0121","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W841295348","https://openalex.org/W1064650781","https://openalex.org/W1539896512","https://openalex.org/W1713979911","https://openalex.org/W1750471190","https://openalex.org/W1829713583","https://openalex.org/W1830719945","https://openalex.org/W1976413276","https://openalex.org/W2010844754","https://openalex.org/W2012662675","https://openalex.org/W2035102161","https://openalex.org/W2043181832","https://openalex.org/W2047390227","https://openalex.org/W2064062304","https://openalex.org/W2075964046","https://openalex.org/W2102770351","https://openalex.org/W2114068176","https://openalex.org/W2120965689","https://openalex.org/W2129105917","https://openalex.org/W2149628368","https://openalex.org/W2151543699","https://openalex.org/W2165418599","https://openalex.org/W2328564437","https://openalex.org/W2465157137","https://openalex.org/W2465701822","https://openalex.org/W2508998601","https://openalex.org/W2585707601","https://openalex.org/W2613506101","https://openalex.org/W2621351896","https://openalex.org/W2738862036","https://openalex.org/W2762700563","https://openalex.org/W2766671363","https://openalex.org/W2793787528","https://openalex.org/W2801315249","https://openalex.org/W2809815225","https://openalex.org/W2886443583","https://openalex.org/W2955763731","https://openalex.org/W2955996947","https://openalex.org/W2988805565","https://openalex.org/W2989997226","https://openalex.org/W3008272038","https://openalex.org/W3022913668","https://openalex.org/W3037725952","https://openalex.org/W3037729465","https://openalex.org/W3042442456","https://openalex.org/W3121092706","https://openalex.org/W3121315632","https://openalex.org/W3121717788","https://openalex.org/W3123662551","https://openalex.org/W3125189097","https://openalex.org/W3141714916","https://openalex.org/W3158209507","https://openalex.org/W3161905446","https://openalex.org/W3186520973","https://openalex.org/W3198117365","https://openalex.org/W3202972604","https://openalex.org/W3203658545","https://openalex.org/W3204980230","https://openalex.org/W4213258008","https://openalex.org/W4223651715","https://openalex.org/W4281705055","https://openalex.org/W4281739989","https://openalex.org/W4297975679"],"related_works":["https://openalex.org/W4323838393","https://openalex.org/W2094800553","https://openalex.org/W2029072726","https://openalex.org/W91913183","https://openalex.org/W2936882366","https://openalex.org/W1987182177","https://openalex.org/W2736893848","https://openalex.org/W1544055438","https://openalex.org/W3003450285","https://openalex.org/W2085024878"],"abstract_inverted_index":{"Purpose":[0],"Drawing":[1],"on":[2,54,59,107,119,171,189,239],"the":[3,8,32,48,90,96,113,120,136,140,146,156,164,180,190,199,211,219,224,230,234],"pleasure-arousal-dominance":[4],"(PAD)":[5],"emotion":[6,53,102,105,138,204,238],"model,":[7],"emotional":[9,63,181,184],"states":[10],"of":[11,50,75,98,116,142,166,192,221,233,236,266],"consumers":[12],"embedded":[13],"in":[14,39,210,223],"online":[15,51,76,127,143,225],"reviews":[16,77],"can":[17],"be":[18],"described":[19],"through":[20],"three":[21,61],"dimensions,":[22],"that":[23,135,159,202],"is,":[24],"pleasure,":[25,99,167],"arousal":[26,147,168],"and":[27,35,104,126,148,169,183,195,228,263],"dominance,":[28,101],"rather":[29],"than":[30],"only":[31],"one-dimensional":[33],"positive":[34,153],"negative":[36,82],"polarity,":[37],"as":[38,110,112],"previous":[40],"studies.":[41],"Therefore,":[42],"this":[43],"study":[44,91,132,254],"aims":[45],"to":[46,71,87],"explore":[47],"effect":[49,115],"review":[52,56,108,128,226,237],"perceived":[55,172],"helpfulness":[57,141,173,191],"based":[58],"these":[60],"basic":[62],"dimensions.":[64],"Design/methodology/approach":[65],"A":[66,241],"lexicon-based":[67],"method":[68],"is":[69,85,251],"developed":[70],"analyze":[72],"PAD":[73,222,246],"emotions":[74,150],"from":[78,248],"JD.com.":[79],"The":[80,93,131,215,253],"zero-inflated":[81],"binomial":[83],"regression":[84],"utilized":[86],"empirically":[88],"validate":[89],"hypothesis.":[92],"authors":[94,157],"examine":[95],"influence":[97,235],"arousal,":[100],"diversity":[103,182],"deviation":[106,185],"helpfulness,":[109],"well":[111],"moderating":[114],"product":[117],"type":[118],"relationship":[121],"between":[122],"all":[123],"independent":[124],"variables":[125,247],"helpfulness.":[129,240],"Findings":[130],"results":[133,200],"show":[134,201],"pleasure":[137],"impairs":[139],"reviews,":[144],"while":[145],"dominance":[149,170,203],"have":[151,186,257],"a":[152,206],"impact.":[154],"Moreover,":[155],"find":[158],"compared":[160],"with":[161],"search":[162,193],"products,":[163],"effects":[165,188],"are":[174],"strengthened":[175],"for":[176,244,260],"experience":[177,196],"products.":[178,197],"However,":[179],"opposite":[187],"products":[194],"Additionally,":[198],"plays":[205],"more":[207],"important":[208],"role":[209],"interaction":[212],"effect.":[213],"Originality/value":[214],"empirical":[216],"findings":[217,255],"confirm":[218],"applicability":[220],"context":[227],"extend":[229],"existing":[231],"knowledge":[232],"feasible":[242],"scheme":[243],"extracting":[245],"Chinese":[249],"text":[250],"developed.":[252],"also":[256],"significant":[258],"implications":[259],"reviewers,":[261],"merchants":[262],"platform":[264],"managers":[265],"e-commerce":[267],"websites.":[268]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":5}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
