{"id":"https://openalex.org/W3098279073","doi":"https://doi.org/10.1108/ajim-04-2020-0099","title":"Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries","display_name":"Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries","publication_year":2020,"publication_date":"2020-11-12","ids":{"openalex":"https://openalex.org/W3098279073","doi":"https://doi.org/10.1108/ajim-04-2020-0099","mag":"3098279073"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-04-2020-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-04-2020-0099","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087108044","display_name":"Nima Soltani-Nejad","orcid":"https://orcid.org/0000-0001-6511-9262"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Nima Soltani-Nejad","raw_affiliation_strings":["Department of Business Management, University of Tehran, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Business Management, University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031340568","display_name":"Fatemeh Taheri-Azad","orcid":null},"institutions":[{"id":"https://openalex.org/I115566878","display_name":"Shahid Bahonar University of Kerman","ror":"https://ror.org/04zn42r77","country_code":"IR","type":"education","lineage":["https://openalex.org/I115566878"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Fatemeh Taheri-Azad","raw_affiliation_strings":["Department of Business Management, University of Shahid Bahonar, Kerman, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Business Management, University of Shahid Bahonar, Kerman, Iran","institution_ids":["https://openalex.org/I115566878"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059703028","display_name":"Nayereh Zarei-Maram","orcid":null},"institutions":[{"id":"https://openalex.org/I112312016","display_name":"Hamedan University of Medical Sciences","ror":"https://ror.org/02ekfbp48","country_code":"IR","type":"education","lineage":["https://openalex.org/I112312016"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Nayereh Zarei-Maram","raw_affiliation_strings":["Student Research Committee, Hamadan University of Medical Sciences, Hamadan, Iran"],"affiliations":[{"raw_affiliation_string":"Student Research Committee, Hamadan University of Medical Sciences, Hamadan, Iran","institution_ids":["https://openalex.org/I112312016"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008587379","display_name":"Mohammad Karim Saberi","orcid":"https://orcid.org/0000-0002-2471-0408"},"institutions":[{"id":"https://openalex.org/I112312016","display_name":"Hamedan University of Medical Sciences","ror":"https://ror.org/02ekfbp48","country_code":"IR","type":"education","lineage":["https://openalex.org/I112312016"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Karim Saberi","raw_affiliation_strings":["Department of Medical Library and Information Sciences, School of Paramedicine, Hamadan University of Medical Sciences, Hamadan, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Medical Library and Information Sciences, School of Paramedicine, Hamadan University of Medical Sciences, Hamadan, Iran","institution_ids":["https://openalex.org/I112312016"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5087108044"],"corresponding_institution_ids":["https://openalex.org/I23946033"],"apc_list":null,"apc_paid":null,"fwci":10.3905,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.97904929,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"72","issue":"6","first_page":"979","last_page":"997"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-library","display_name":"Digital library","score":0.7299461364746094},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.719332754611969},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.6623133420944214},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5904889106750488},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.5769065618515015},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5104604959487915},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5060760378837585},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.48581647872924805},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4828665554523468},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.48106837272644043},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.42528820037841797},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.4243062138557434},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3855506479740143},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.37912312150001526},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3313652276992798},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2658504843711853},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17318129539489746},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16872674226760864},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.15781593322753906},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13927993178367615},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.13836252689361572},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.08975207805633545}],"concepts":[{"id":"https://openalex.org/C513874922","wikidata":"https://www.wikidata.org/wiki/Q212805","display_name":"Digital library","level":3,"score":0.7299461364746094},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.719332754611969},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6623133420944214},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5904889106750488},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5769065618515015},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5104604959487915},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5060760378837585},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.48581647872924805},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4828665554523468},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.48106837272644043},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.42528820037841797},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4243062138557434},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3855506479740143},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.37912312150001526},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3313652276992798},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2658504843711853},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17318129539489746},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16872674226760864},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.15781593322753906},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13927993178367615},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13836252689361572},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.08975207805633545},{"id":"https://openalex.org/C164913051","wikidata":"https://www.wikidata.org/wiki/Q482","display_name":"Poetry","level":2,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-04-2020-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-04-2020-0099","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W39197654","https://openalex.org/W84957946","https://openalex.org/W855668949","https://openalex.org/W1204404493","https://openalex.org/W1433603404","https://openalex.org/W1518045483","https://openalex.org/W1524184463","https://openalex.org/W1529964648","https://openalex.org/W1608315453","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1968448493","https://openalex.org/W1970491862","https://openalex.org/W1971255568","https://openalex.org/W1971461319","https://openalex.org/W1985419904","https://openalex.org/W2009719165","https://openalex.org/W2017390850","https://openalex.org/W2017736180","https://openalex.org/W2029884894","https://openalex.org/W2033516651","https://openalex.org/W2040787898","https://openalex.org/W2046273384","https://openalex.org/W2046427943","https://openalex.org/W2048982490","https://openalex.org/W2054970242","https://openalex.org/W2055570665","https://openalex.org/W2057012437","https://openalex.org/W2060397244","https://openalex.org/W2062299969","https://openalex.org/W2075338797","https://openalex.org/W2083863524","https://openalex.org/W2090552208","https://openalex.org/W2121538731","https://openalex.org/W2122765649","https://openalex.org/W2130050151","https://openalex.org/W2140225368","https://openalex.org/W2146240446","https://openalex.org/W2164473229","https://openalex.org/W2169737976","https://openalex.org/W2179631028","https://openalex.org/W2185313545","https://openalex.org/W2236009494","https://openalex.org/W2263316634","https://openalex.org/W2416572746","https://openalex.org/W2560145462","https://openalex.org/W2622672508","https://openalex.org/W2623602863","https://openalex.org/W2761762117","https://openalex.org/W2770730361","https://openalex.org/W2792494734","https://openalex.org/W2792672570","https://openalex.org/W2890349268","https://openalex.org/W2891404227","https://openalex.org/W2897636789","https://openalex.org/W2902833798","https://openalex.org/W2909298630","https://openalex.org/W2934134213","https://openalex.org/W2946537639","https://openalex.org/W2953404210","https://openalex.org/W2992906311","https://openalex.org/W2997989687","https://openalex.org/W3005250527","https://openalex.org/W3007796616","https://openalex.org/W3121438848","https://openalex.org/W3125449341"],"related_works":["https://openalex.org/W2809058666","https://openalex.org/W2986717464","https://openalex.org/W2049374106","https://openalex.org/W4391024416","https://openalex.org/W3213607208","https://openalex.org/W2548786942","https://openalex.org/W2315110999","https://openalex.org/W3188047445","https://openalex.org/W4360615222","https://openalex.org/W3196405127"],"abstract_inverted_index":{"Purpose":[0],"The":[1,28,66,105,230],"primary":[2],"objective":[3],"of":[4,21,31,78,112,118,142,194,199,219,252],"the":[5,17,63,84,89,109,116,133,140,156,161,168,192,209,215,220,250],"present":[6],"study":[7,33,67,85,207,235,246],"was":[8,34,69,96],"to":[9,15,61,88,129,136,159,212],"design":[10],"and":[11,19,50,86,92,101,115,131,172,185,201,217],"develop":[12,62],"a":[13,76,125,227],"model":[14,43,231],"identify":[16],"antecedents":[18,216],"consequences":[20,218],"user":[22,137,146,221,253],"satisfaction":[23,138,147,222,254],"with":[24,148,174,223,255],"digital":[25,113,119,143,149,157,162,169,202,224,256],"libraries.":[26,257],"Design/methodology/approach":[27],"theoretical":[29,127],"framework":[30,128],"this":[32,234,245],"based":[35],"on":[36],"information":[37,186],"system":[38,181],"success":[39],"theory,":[40,47],"technology":[41],"acceptance":[42],"(TAM),":[44],"media":[45],"affinity":[46],"satisfaction-loyalty":[48],"theory":[49],"engagement":[51],"theory.":[52],"In":[53],"so":[54],"doing,":[55],"eight":[56],"hypothesized":[57],"relationships":[58],"were":[59],"formulated":[60],"conceptual":[64],"model.":[65,229],"approach":[68],"quantitative.":[70],"Using":[71],"simple":[72],"random":[73],"sampling":[74],"technique,":[75],"total":[77],"409":[79],"Iranian":[80],"students":[81],"participated":[82],"in":[83,139,191,233,239],"responded":[87],"survey.":[90],"Descriptive":[91],"inferential":[93],"data":[94],"analysis":[95],"also":[97],"performed":[98],"using":[99],"SPSS":[100],"SmartPLS3":[102],"software.":[103],"Findings":[104],"results":[106],"showed":[107],"that":[108,180],"generic":[110],"usability":[111],"library":[114,150,158,163,170,225],"quality":[117,187],"resources":[120],"could":[121],"be":[122,178,237],"used":[123,238],"as":[124,165,167,242],"functional":[126],"predict":[130],"understand":[132],"factors":[134,190],"contributing":[135],"domain":[141],"library.":[144],"Increasing":[145],"may":[151],"have":[152],"implications":[153],"including":[154],"recommending":[155],"others,":[160],"reusing":[164],"well":[166],"engaging":[171],"integrating":[173],"them.":[175],"It":[176],"should":[177],"noted":[179],"quality,":[182,184],"service":[183],"are":[188],"important":[189],"formation":[193],"perceived":[195,197],"usefulness,":[196],"ease":[198],"use,":[200],"libraries'":[203],"affinity.":[204],"Originality/value":[205],"This":[206],"is":[208],"first":[210],"attempt":[211],"empirically":[213],"evaluate":[214],"presenting":[226],"new":[228],"presented":[232],"can":[236],"future":[240],"research":[241],"well.":[243],"Also,":[244],"has":[247],"eloquently":[248],"expanded":[249],"theories":[251]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}