{"id":"https://openalex.org/W4388140428","doi":"https://doi.org/10.1108/ajim-03-2023-0089","title":"Factors influencing customer satisfaction with AR shopping assistant applications in e-commerce: an empirical analysis utilizing text-mining techniques","display_name":"Factors influencing customer satisfaction with AR shopping assistant applications in e-commerce: an empirical analysis utilizing text-mining techniques","publication_year":2023,"publication_date":"2023-11-01","ids":{"openalex":"https://openalex.org/W4388140428","doi":"https://doi.org/10.1108/ajim-03-2023-0089"},"language":"en","primary_location":{"id":"doi:10.1108/ajim-03-2023-0089","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-03-2023-0089","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031593361","display_name":"Jae\u2010Yun Ho","orcid":"https://orcid.org/0000-0002-2707-4312"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jae-Yun Ho","raw_affiliation_strings":["Creative Technology Management, Underwood International College, Yonsei University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0002-2707-4312","affiliations":[{"raw_affiliation_string":"Creative Technology Management, Underwood International College, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103110458","display_name":"Gyeong Ju","orcid":"https://orcid.org/0009-0002-2156-5564"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Gyeong Ju","raw_affiliation_strings":["Graduate School of Infromation, Yonsei University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0009-0002-2156-5564","affiliations":[{"raw_affiliation_string":"Graduate School of Infromation, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102861914","display_name":"S. Hong","orcid":"https://orcid.org/0000-0002-4078-1564"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Seoeui Hong","raw_affiliation_strings":["Graduate Program in Technology and Business Administration, Yonsei University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0002-4078-1564","affiliations":[{"raw_affiliation_string":"Graduate Program in Technology and Business Administration, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076505991","display_name":"Jaeyoung An","orcid":"https://orcid.org/0000-0001-9558-4114"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jaeyoung An","raw_affiliation_strings":["Graduate School of Infromation, Yonsei University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0001-9558-4114","affiliations":[{"raw_affiliation_string":"Graduate School of Infromation, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016924977","display_name":"Choong C. Lee","orcid":"https://orcid.org/0000-0001-7534-5570"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Choong C. Lee","raw_affiliation_strings":["Graduate School of Infromation, Yonsei University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0001-7534-5570","affiliations":[{"raw_affiliation_string":"Graduate School of Infromation, Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5031593361"],"corresponding_institution_ids":["https://openalex.org/I193775966"],"apc_list":null,"apc_paid":null,"fwci":3.4476,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.92946999,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"77","issue":"2","first_page":"239","last_page":"259"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10648","display_name":"Virtual Reality Applications and Impacts","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10648","display_name":"Virtual Reality Applications and Impacts","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10888","display_name":"Augmented Reality Applications","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9474999904632568,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.651194155216217},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5557547807693481},{"id":"https://openalex.org/keywords/augmented-reality","display_name":"Augmented reality","score":0.5539600849151611},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.5219297409057617},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5180742740631104},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.48254555463790894},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.46940553188323975},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.45284193754196167},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.42460212111473083},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.41899266839027405},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36534392833709717},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3503059148788452},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.27343741059303284},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22878187894821167},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13669341802597046},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13306096196174622},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.12295717000961304}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.651194155216217},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5557547807693481},{"id":"https://openalex.org/C153715457","wikidata":"https://www.wikidata.org/wiki/Q254183","display_name":"Augmented reality","level":2,"score":0.5539600849151611},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.5219297409057617},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5180742740631104},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.48254555463790894},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.46940553188323975},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.45284193754196167},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.42460212111473083},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.41899266839027405},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36534392833709717},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3503059148788452},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.27343741059303284},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22878187894821167},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13669341802597046},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13306096196174622},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.12295717000961304},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ajim-03-2023-0089","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ajim-03-2023-0089","pdf_url":null,"source":{"id":"https://openalex.org/S4210181081","display_name":"Aslib Journal of Information Management","issn_l":"2050-3806","issn":["2050-3806","2050-3814"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Journal of Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5400000214576721}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W142938143","https://openalex.org/W1561251228","https://openalex.org/W1576707342","https://openalex.org/W1951052489","https://openalex.org/W2013087537","https://openalex.org/W2082561699","https://openalex.org/W2123950356","https://openalex.org/W2149003305","https://openalex.org/W2174706414","https://openalex.org/W2219186555","https://openalex.org/W2318844180","https://openalex.org/W2346917897","https://openalex.org/W2551454878","https://openalex.org/W2564911103","https://openalex.org/W2613899804","https://openalex.org/W2724987513","https://openalex.org/W2781583293","https://openalex.org/W2784194212","https://openalex.org/W2787203942","https://openalex.org/W2799007071","https://openalex.org/W2810638738","https://openalex.org/W2917482133","https://openalex.org/W2923904822","https://openalex.org/W2946672834","https://openalex.org/W2962864729","https://openalex.org/W2968846733","https://openalex.org/W2969172691","https://openalex.org/W2979860911","https://openalex.org/W2984963101","https://openalex.org/W2989041184","https://openalex.org/W2999213487","https://openalex.org/W3003570443","https://openalex.org/W3008762002","https://openalex.org/W3012035030","https://openalex.org/W3020878096","https://openalex.org/W3027672271","https://openalex.org/W3033016716","https://openalex.org/W3044415484","https://openalex.org/W3048272392","https://openalex.org/W3049669666","https://openalex.org/W3088639260","https://openalex.org/W3124883822","https://openalex.org/W3160905097","https://openalex.org/W3209672738","https://openalex.org/W4200163750","https://openalex.org/W4226062502","https://openalex.org/W4232421507","https://openalex.org/W4281928175","https://openalex.org/W4285008700","https://openalex.org/W4306809479","https://openalex.org/W4307216588","https://openalex.org/W4372356369","https://openalex.org/W4379650367","https://openalex.org/W4379650631","https://openalex.org/W4381052939"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2368400642"],"abstract_inverted_index":{"Purpose":[0],"This":[1,73,116,177,249],"study":[2,74,117,178,228,250],"investigates":[3],"the":[4,23,38,77,119,165,180,184,247,260],"key":[5,78,120,185],"factors":[6,80,95,121,152,186,213],"that":[7,122,187,220,242],"influence":[8,123,188],"customer":[9,124,189],"satisfaction":[10,79,125,190],"when":[11],"interacting":[12],"with":[13,126,191],"augmented":[14,49],"reality":[15,50],"shopping":[16],"assistance":[17],"applications":[18,268],"(ARSAPs).":[19],"ARSAPs":[20,82,192],"grant":[21],"consumers":[22],"capability":[24],"to":[25,44,182,265],"experience":[26],"products":[27],"in":[28,46,164,173,224,259,277],"a":[29,67,88,200,234],"virtually":[30],"simulated":[31],"user":[32,92,208],"environment":[33],"before":[34],"product":[35],"acquisition.":[36],"With":[37],"development":[39],"of":[40,87,90,131,144,157,167,199,203,218,237,246],"mobile":[41,62],"e-commerce":[42,261],"due":[43],"breakthroughs":[45],"smartphone":[47],"and":[48,99,104,146,155,216,239,257,269,273],"(AR)":[51],"technologies,":[52],"there":[53,65],"is":[54,66,179],"an":[55],"increasing":[56],"potential":[57],"for":[58,69,81,233,255],"these":[59],"emergent":[60],"AR":[61,238,267],"services,":[63],"yet":[64],"need":[68],"further":[70],"improvement.":[71],"Design/methodology/approach":[72],"initially":[75],"explored":[76],"by":[83,101,112],"utilizing":[84,196],"topic":[85,197],"modeling":[86,198],"collection":[89],"actual":[91,207],"reviews.":[93],"These":[94],"are":[96,243],"subsequently":[97],"revisited":[98],"complemented":[100],"existing":[102,174],"literature,":[103,226],"finally":[105],"verified":[106],"through":[107],"logistic":[108],"regression":[109],"analysis":[110],"supported":[111],"sentiment":[113],"analysis.":[114],"Findings":[115],"identified":[118,161,223],"ARSAPs,":[127],"including":[128],"visuality,":[129],"sense":[130,156,217],"reality,":[132],"credibility,":[133],"format,":[134],"completeness,":[135],"understandability,":[136],"relevance,":[137],"flexibility,":[138],"response":[139],"time,":[140],"reliability,":[141],"availability,":[142],"ease":[143],"use":[145],"privacy.":[147],"In":[148],"particular,":[149],"two":[150],"additional":[151],"(i.e.":[153,214],"visuality":[154,215],"reality)":[158,219],"were":[159,221],"newly":[160],"as":[162],"important":[163,230],"context":[166],"AR,":[168],"despite":[169],"their":[170],"previous":[171,225],"omissions":[172],"literature.":[175],"Originality/value":[176],"first":[181],"investigate":[183],"from":[193],"users'":[194],"perspectives,":[195],"large":[201],"amount":[202],"real-world":[204],"data":[205],"on":[206,263],"feedback.":[209],"By":[210],"identifying":[211],"new":[212],"not":[222],"this":[227,278],"provides":[229,252],"academic":[231],"implications":[232],"broader":[235],"understanding":[236],"related":[240],"technologies":[241],"essential":[244],"elements":[245],"metaverse.":[248],"also":[251],"valuable":[253],"insights":[254],"developers":[256],"companies":[258],"industry":[262],"how":[264],"optimize":[266],"develop":[270],"more":[271],"targeted":[272],"effective":[274],"marketing":[275],"strategies":[276],"field.":[279]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":4}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
