{"id":"https://openalex.org/W2091769700","doi":"https://doi.org/10.1108/17415650810908230","title":"Defining e\u2010services using a co\u2010design platform","display_name":"Defining e\u2010services using a co\u2010design platform","publication_year":2008,"publication_date":"2008-08-22","ids":{"openalex":"https://openalex.org/W2091769700","doi":"https://doi.org/10.1108/17415650810908230","mag":"2091769700"},"language":"en","primary_location":{"id":"doi:10.1108/17415650810908230","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17415650810908230","pdf_url":null,"source":{"id":"https://openalex.org/S43354291","display_name":"Interactive Technology and Smart Education","issn_l":"1741-5659","issn":["1741-5659","1758-8510"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interactive Technology and Smart Education","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070583896","display_name":"Olivier S\u00e9bastien","orcid":null},"institutions":[{"id":"https://openalex.org/I4210164187","display_name":"Observatoire des Sciences de l'Univers de la R\u00e9union","ror":"https://ror.org/05mv3tj33","country_code":"RE","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I24715933","https://openalex.org/I2802818602","https://openalex.org/I4210090127","https://openalex.org/I4210113730","https://openalex.org/I4210131494","https://openalex.org/I4210148025","https://openalex.org/I4210164187","https://openalex.org/I4210166444"]},{"id":"https://openalex.org/I24715933","display_name":"University of Reunion Island","ror":"https://ror.org/005ypkf75","country_code":"RE","type":"education","lineage":["https://openalex.org/I24715933"]}],"countries":["RE"],"is_corresponding":true,"raw_author_name":"Olivier S\u00e9bastien","raw_affiliation_strings":["IREMIA, University of Reunion, Saint\u2010Denis, France","(IREMIA, University of Reunion, Saint\u2010Denis, France)"],"affiliations":[{"raw_affiliation_string":"IREMIA, University of Reunion, Saint\u2010Denis, France","institution_ids":["https://openalex.org/I4210164187"]},{"raw_affiliation_string":"(IREMIA, University of Reunion, Saint\u2010Denis, France)","institution_ids":["https://openalex.org/I24715933"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112867312","display_name":"No\u00ebl Conruyt","orcid":null},"institutions":[{"id":"https://openalex.org/I4210102957","display_name":"D\u00e9partement Math\u00e9matiques et Informatique Appliqu\u00e9es","ror":"https://ror.org/011emb038","country_code":"FR","type":"government","lineage":["https://openalex.org/I4210088668","https://openalex.org/I4210102957"]},{"id":"https://openalex.org/I4210164187","display_name":"Observatoire des Sciences de l'Univers de la R\u00e9union","ror":"https://ror.org/05mv3tj33","country_code":"RE","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I24715933","https://openalex.org/I2802818602","https://openalex.org/I4210090127","https://openalex.org/I4210113730","https://openalex.org/I4210131494","https://openalex.org/I4210148025","https://openalex.org/I4210164187","https://openalex.org/I4210166444"]}],"countries":["FR","RE"],"is_corresponding":false,"raw_author_name":"No\u00ebl Conruyt","raw_affiliation_strings":["IREMIA, University of Reunion, Saint\u2010Denis, France","Laboratoire d'Informatique et de Math\u00e9matiques"],"affiliations":[{"raw_affiliation_string":"IREMIA, University of Reunion, Saint\u2010Denis, France","institution_ids":["https://openalex.org/I4210164187"]},{"raw_affiliation_string":"Laboratoire d'Informatique et de Math\u00e9matiques","institution_ids":["https://openalex.org/I4210102957"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011297354","display_name":"David Grosser","orcid":null},"institutions":[{"id":"https://openalex.org/I4210102957","display_name":"D\u00e9partement Math\u00e9matiques et Informatique Appliqu\u00e9es","ror":"https://ror.org/011emb038","country_code":"FR","type":"government","lineage":["https://openalex.org/I4210088668","https://openalex.org/I4210102957"]},{"id":"https://openalex.org/I4210164187","display_name":"Observatoire des Sciences de l'Univers de la R\u00e9union","ror":"https://ror.org/05mv3tj33","country_code":"RE","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I24715933","https://openalex.org/I2802818602","https://openalex.org/I4210090127","https://openalex.org/I4210113730","https://openalex.org/I4210131494","https://openalex.org/I4210148025","https://openalex.org/I4210164187","https://openalex.org/I4210166444"]}],"countries":["FR","RE"],"is_corresponding":false,"raw_author_name":"David Grosser","raw_affiliation_strings":["IREMIA, University of Reunion, Saint\u2010Denis, France","Laboratoire d'Informatique et de Math\u00e9matiques"],"affiliations":[{"raw_affiliation_string":"IREMIA, University of Reunion, Saint\u2010Denis, France","institution_ids":["https://openalex.org/I4210164187"]},{"raw_affiliation_string":"Laboratoire d'Informatique et de Math\u00e9matiques","institution_ids":["https://openalex.org/I4210102957"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5070583896"],"corresponding_institution_ids":["https://openalex.org/I24715933","https://openalex.org/I4210164187"],"apc_list":null,"apc_paid":null,"fwci":2.9323,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.92422176,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"5","issue":"3","first_page":"144","last_page":"156"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7385403513908386},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5580224394798279},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5556737780570984},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4941246807575226},{"id":"https://openalex.org/keywords/instructional-design","display_name":"Instructional design","score":0.49135032296180725},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48742297291755676},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4107087254524231},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3544310927391052},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3000619411468506},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1501004695892334}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7385403513908386},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5580224394798279},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5556737780570984},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4941246807575226},{"id":"https://openalex.org/C159456220","wikidata":"https://www.wikidata.org/wiki/Q667334","display_name":"Instructional design","level":2,"score":0.49135032296180725},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48742297291755676},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4107087254524231},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3544310927391052},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3000619411468506},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1501004695892334},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/17415650810908230","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17415650810908230","pdf_url":null,"source":{"id":"https://openalex.org/S43354291","display_name":"Interactive Technology and Smart Education","issn_l":"1741-5659","issn":["1741-5659","1758-8510"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interactive Technology and Smart Education","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-01186184v1","is_oa":false,"landing_page_url":"https://hal.univ-reunion.fr/hal-01186184","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Interactive Technology and Smart Education, 2008, 5 (3), pp.144-156. ⟨10.1108/17415650810908230⟩","raw_type":"Journal articles"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W10833075","https://openalex.org/W37248168","https://openalex.org/W224909529","https://openalex.org/W602425842","https://openalex.org/W1495419098","https://openalex.org/W1555538354","https://openalex.org/W1606108609","https://openalex.org/W2031787154","https://openalex.org/W2110953516","https://openalex.org/W2129830692","https://openalex.org/W2152304674","https://openalex.org/W2577189740","https://openalex.org/W2804974158","https://openalex.org/W4229502521","https://openalex.org/W4241483628","https://openalex.org/W4293468477","https://openalex.org/W4299994846","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W3132438786"],"abstract_inverted_index":{"Purpose":[0],"One":[1],"of":[2,5,19,29,42,53,76,100,106,145,148,163],"the":[3,17,27,51,70,74,77,86,98,107,114,124,146,149,161,165],"aims":[4,67],"expert":[6],"knowledge":[7,20],"management":[8],"via":[9],"information":[10],"and":[11,24,89,128],"communication":[12],"technology":[13],"is":[14,45,116,158],"to":[15,22,25,36,46,68,91,96,160],"improve":[16],"efficiency":[18],"transfer":[21],"non\u2010specialists,":[23],"facilitate":[26,97],"implementation":[28],"service\u2010products":[30],"that":[31,66],"are":[32,109],"adapted":[33],"so":[34],"as":[35,113],"be":[37],"truly":[38],"used.":[39],"The":[40,81,139],"aim":[41],"this":[43,61,122],"paper":[44],"describe":[47],"an":[48,130,153],"example":[49],"in":[50,111],"domain":[52],"instrumental":[54,131],"e\u2010learning.":[55],"Design/methodology/approach":[56],"Drawing":[57],"on":[58],"activity":[59],"theory,":[60],"article":[62],"describes":[63],"a":[64,142],"methodology":[65],"guide":[69],"design":[71],"process":[72,162],"along":[73],"lines":[75],"usage":[78],"process.":[79],"Findings":[80],"co\u2010design":[82],"platform":[83],"(CDP)":[84],"allows":[85],"service":[87],"designers":[88],"users":[90],"determine":[92],"service\u2010product":[93],"definitions":[94],"together,":[95],"emergence":[99],"their":[101],"uses.":[102],"Research":[103],"limitations/implications":[104],"Some":[105],"experiments":[108],"still":[110],"progress":[112],"development":[115],"iterative.":[117],"Practical":[118],"implications":[119],"To":[120],"illustrate":[121],"method,":[123],"authors":[125],"have":[126],"designed":[127],"implemented":[129],"learning":[132],"e\u2010service":[133],"for":[134],"guitar":[135],"music":[136],"(e\u2010guitare).":[137],"Originality/value":[138],"CDP":[140],"gives":[141],"greater":[143],"understanding":[144],"transformation":[147],"tool":[150],"(proposals)":[151],"into":[152],"instrument":[154],"(proven":[155],"demand),":[156],"which":[157],"essential":[159],"supplying":[164],"demand.":[166]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2016-06-24T00:00:00"}