{"id":"https://openalex.org/W2113139773","doi":"https://doi.org/10.1108/17410390910932849","title":"Relative size and complexity: e\u2010business use in small and medium sized tourism enterprises in Thailand","display_name":"Relative size and complexity: e\u2010business use in small and medium sized tourism enterprises in Thailand","publication_year":2009,"publication_date":"2009-02-13","ids":{"openalex":"https://openalex.org/W2113139773","doi":"https://doi.org/10.1108/17410390910932849","mag":"2113139773"},"language":"en","primary_location":{"id":"doi:10.1108/17410390910932849","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410390910932849","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067022073","display_name":"David H. Brown","orcid":"https://orcid.org/0000-0003-0265-5417"},"institutions":[{"id":"https://openalex.org/I67415387","display_name":"Lancaster University","ror":"https://ror.org/04f2nsd36","country_code":"GB","type":"education","lineage":["https://openalex.org/I67415387"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"David H. Brown","raw_affiliation_strings":["Department of Management Science, Lancaster University Management School, Lancaster, UK","[Department of Management Science, Lancaster University Management School, Lancaster, UK]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science, Lancaster University Management School, Lancaster, UK","institution_ids":["https://openalex.org/I67415387"]},{"raw_affiliation_string":"[Department of Management Science, Lancaster University Management School, Lancaster, UK]","institution_ids":["https://openalex.org/I67415387"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5025626721","display_name":"Laddawan Kaewkitipong","orcid":"https://orcid.org/0000-0002-8746-1234"},"institutions":[{"id":"https://openalex.org/I67415387","display_name":"Lancaster University","ror":"https://ror.org/04f2nsd36","country_code":"GB","type":"education","lineage":["https://openalex.org/I67415387"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Laddawan Kaewkitipong","raw_affiliation_strings":["Department of Management Science, Lancaster University Management School, Lancaster, UK","[Department of Management Science, Lancaster University Management School, Lancaster, UK]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science, Lancaster University Management School, Lancaster, UK","institution_ids":["https://openalex.org/I67415387"]},{"raw_affiliation_string":"[Department of Management Science, Lancaster University Management School, Lancaster, UK]","institution_ids":["https://openalex.org/I67415387"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I67415387"],"apc_list":null,"apc_paid":null,"fwci":11.3865,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.97989642,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"22","issue":"1/2","first_page":"212","last_page":"231"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/competitor-analysis","display_name":"Competitor analysis","score":0.7801234722137451},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.700910210609436},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6796350479125977},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6261513829231262},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"Small and medium-sized enterprises","score":0.6238700151443481},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6110737323760986},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.5286213159561157},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5252373218536377},{"id":"https://openalex.org/keywords/small-business","display_name":"Small business","score":0.45955029129981995},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3705323338508606},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.10305395722389221}],"concepts":[{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.7801234722137451},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.700910210609436},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6796350479125977},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6261513829231262},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.6238700151443481},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6110737323760986},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.5286213159561157},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5252373218536377},{"id":"https://openalex.org/C2777973936","wikidata":"https://www.wikidata.org/wiki/Q1109680","display_name":"Small business","level":2,"score":0.45955029129981995},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3705323338508606},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10305395722389221},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17410390910932849","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410390910932849","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W62731705","https://openalex.org/W95363564","https://openalex.org/W115629418","https://openalex.org/W212620427","https://openalex.org/W256961973","https://openalex.org/W566633583","https://openalex.org/W1481773499","https://openalex.org/W1496698723","https://openalex.org/W1503353681","https://openalex.org/W1503911112","https://openalex.org/W1520528101","https://openalex.org/W1563097765","https://openalex.org/W1572954557","https://openalex.org/W1621013210","https://openalex.org/W1791587663","https://openalex.org/W1962132888","https://openalex.org/W1965384216","https://openalex.org/W1970757109","https://openalex.org/W1990513740","https://openalex.org/W2007965578","https://openalex.org/W2010797570","https://openalex.org/W2013246734","https://openalex.org/W2015839496","https://openalex.org/W2019999072","https://openalex.org/W2020236453","https://openalex.org/W2021274452","https://openalex.org/W2025481429","https://openalex.org/W2030793300","https://openalex.org/W2033838870","https://openalex.org/W2035967283","https://openalex.org/W2040825699","https://openalex.org/W2052018395","https://openalex.org/W2059862461","https://openalex.org/W2061739020","https://openalex.org/W2083792436","https://openalex.org/W2086343254","https://openalex.org/W2088988298","https://openalex.org/W2114398043","https://openalex.org/W2123559979","https://openalex.org/W2133623648","https://openalex.org/W2147899962","https://openalex.org/W2152433699","https://openalex.org/W2160774666","https://openalex.org/W2165818659","https://openalex.org/W2169737976","https://openalex.org/W2182584890","https://openalex.org/W2317210135","https://openalex.org/W2333736372","https://openalex.org/W2333950996","https://openalex.org/W2549907069","https://openalex.org/W2787178658","https://openalex.org/W4212948594","https://openalex.org/W4233505060","https://openalex.org/W6604629664","https://openalex.org/W6633666271","https://openalex.org/W6641706312","https://openalex.org/W6654423416","https://openalex.org/W6656829146","https://openalex.org/W6676848386","https://openalex.org/W6682598343","https://openalex.org/W7026959832","https://openalex.org/W7038444416"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W3036708839","https://openalex.org/W64118913"],"abstract_inverted_index":{"Purpose":[0],"The":[1,160,222],"research":[2,162,169],"documented":[3],"in":[4,12,90,103,109,172,196,231],"this":[5,126],"paper":[6,223],"aims":[7],"to":[8,33,72,98,111,136,151,198,225,236],"explore":[9],"e\u2010business":[10,78,92],"uses":[11],"small":[13,144],"and":[14,38,68,134,146,181,214,246],"medium\u2010sized":[15],"tourism":[16,31],"enterprises":[17],"compared":[18],"with":[19,29,119,125,200,234],"their":[20,35,201],"larger":[21,112,202],"counterparts.":[22],"Design/methodology/approach":[23],"Five":[24],"case":[25],"studies":[26],"were":[27],"conducted":[28],"Thai":[30,85],"SMEs":[32,86,171,186,232],"investigate":[34],"technology":[36,156,250],"adoption":[37,230],"use":[39,193],"experiences.":[40],"For":[41],"large\u2010sized":[42],"enterprises,":[43],"an":[44],"extensive":[45],"review":[46],"of":[47,62,77,194,217,244,249],"industry's":[48],"practice":[49],"was":[50,54],"conducted.":[51],"A":[52],"comparison":[53,110,178],"then":[55],"carried":[56],"out":[57],"based":[58],"on":[59,170,191,210,228],"the":[60,63,120,140,155,177,205,226,239,242,247],"scope":[61],"technology,":[64],"namely":[65],"inter\u2010organisation,":[66],"intra\u2010organisation,":[67],"front\u2010end":[69],"side":[70],"linking":[71],"customers.":[73],"Findings":[74],"In":[75],"terms":[76],"use,":[79],"it":[80],"is":[81,96,127,131,164],"not":[82,107],"surprising":[83],"that":[84,130],"remain":[87],"less":[88],"advanced":[89],"utilising":[91],"technology.":[93],"However,":[94],"size":[95,237],"found":[97],"be":[99,152],"a":[100,165],"significant":[101,133],"factor":[102],"determining":[104],"SME":[105,121,240],"behaviour":[106],"only":[108],"travel":[113,147],"agencies":[114],"or":[115],"hotels,":[116],"but":[117],"also":[118],"sector":[122],"itself.":[123],"Associated":[124],"application":[128],"complexity":[129,245],"again":[132],"linked":[135],"relative":[137],"size.":[138],"Finally,":[139],"choices":[141],"made":[142],"by":[143,154],"hotels":[145],"agents":[148],"are":[149,219],"shown":[150],"influenced":[153],"providers.":[157],"Research":[158],"limitations/implications":[159],"main":[161],"limitation":[163],"limited":[166],"generalisibility.":[167],"Future":[168],"developing":[173],"countries":[174],"would":[175],"make":[176],"more":[179,189,208],"sound":[180],"increase":[182],"generalisability.":[183],"Practical":[184],"implications":[185],"should":[187],"pay":[188],"attention":[190],"strategic":[192],"IT":[195,211,218,229],"order":[197],"compete":[199],"competitors.":[203],"At":[204],"policy":[206],"level,":[207],"education":[209],"development":[212],"skills":[213],"business":[215],"potentials":[216],"needed.":[220],"Originality/value":[221],"adds":[224],"literature":[227],"particularly":[233],"respect":[235],"within":[238],"sector,":[241],"importance":[243],"role":[248],"provider.":[251]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":7}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}