{"id":"https://openalex.org/W2024997011","doi":"https://doi.org/10.1108/17410390810851417","title":"Instant messaging: observations from two small e\u2010commerce businesses","display_name":"Instant messaging: observations from two small e\u2010commerce businesses","publication_year":2008,"publication_date":"2008-02-15","ids":{"openalex":"https://openalex.org/W2024997011","doi":"https://doi.org/10.1108/17410390810851417","mag":"2024997011"},"language":"en","primary_location":{"id":"doi:10.1108/17410390810851417","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410390810851417","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065066963","display_name":"Suling Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I47449453","display_name":"Kean University","ror":"https://ror.org/04wzzqn13","country_code":"US","type":"education","lineage":["https://openalex.org/I47449453"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Suling Zhang","raw_affiliation_strings":["Graduate Management Studies, Kean University, Union, New Jersey, USA","(Graduate Management Studies, Kean University, Union, New Jersey, USA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate Management Studies, Kean University, Union, New Jersey, USA","institution_ids":["https://openalex.org/I47449453"]},{"raw_affiliation_string":"(Graduate Management Studies, Kean University, Union, New Jersey, USA)","institution_ids":["https://openalex.org/I47449453"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024149921","display_name":"Jerry Fjermestad","orcid":null},"institutions":[{"id":"https://openalex.org/I118118575","display_name":"New Jersey Institute of Technology","ror":"https://ror.org/05e74xb87","country_code":"US","type":"education","lineage":["https://openalex.org/I118118575"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jerry Fjermestad","raw_affiliation_strings":["School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA","institution_ids":["https://openalex.org/I118118575"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.39,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.94408413,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"21","issue":"2","first_page":"179","last_page":"197"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/exploit","display_name":"Exploit","score":0.7871472239494324},{"id":"https://openalex.org/keywords/small-business","display_name":"Small business","score":0.7104960680007935},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5689264535903931},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5311523675918579},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.5238340497016907},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.49613699316978455},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4929625988006592},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44255533814430237},{"id":"https://openalex.org/keywords/constructive","display_name":"Constructive","score":0.4193474352359772},{"id":"https://openalex.org/keywords/instant-messaging","display_name":"Instant messaging","score":0.410073459148407},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"Small and medium-sized enterprises","score":0.41003745794296265},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.3850114941596985},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2584259510040283},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17492073774337769},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.15218019485473633}],"concepts":[{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.7871472239494324},{"id":"https://openalex.org/C2777973936","wikidata":"https://www.wikidata.org/wiki/Q1109680","display_name":"Small business","level":2,"score":0.7104960680007935},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5689264535903931},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5311523675918579},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.5238340497016907},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49613699316978455},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4929625988006592},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44255533814430237},{"id":"https://openalex.org/C2778701210","wikidata":"https://www.wikidata.org/wiki/Q28130034","display_name":"Constructive","level":3,"score":0.4193474352359772},{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.410073459148407},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.41003745794296265},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3850114941596985},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2584259510040283},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17492073774337769},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.15218019485473633},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17410390810851417","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17410390810851417","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.44999998807907104,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W801627645","https://openalex.org/W818549717","https://openalex.org/W1481773499","https://openalex.org/W1491807718","https://openalex.org/W1517250176","https://openalex.org/W1521396611","https://openalex.org/W1587080007","https://openalex.org/W1606368101","https://openalex.org/W1986635510","https://openalex.org/W1988537765","https://openalex.org/W2009394805","https://openalex.org/W2025198341","https://openalex.org/W2040989939","https://openalex.org/W2043817660","https://openalex.org/W2070334511","https://openalex.org/W2085072330","https://openalex.org/W2096894832","https://openalex.org/W2100585303","https://openalex.org/W2105019053","https://openalex.org/W2106795851","https://openalex.org/W2115557138","https://openalex.org/W2131095207","https://openalex.org/W2135492276","https://openalex.org/W2148401029","https://openalex.org/W2152940610","https://openalex.org/W2164745490","https://openalex.org/W2268444863","https://openalex.org/W2902751699","https://openalex.org/W4205496036","https://openalex.org/W6623243848","https://openalex.org/W6675791415"],"related_works":["https://openalex.org/W17155033","https://openalex.org/W3207760230","https://openalex.org/W1496222301","https://openalex.org/W1590307681","https://openalex.org/W2536018345","https://openalex.org/W4312814274","https://openalex.org/W4285370786","https://openalex.org/W3036708839","https://openalex.org/W64118913","https://openalex.org/W1655930902"],"abstract_inverted_index":{"Purpose":[0],"Platform\u2010independent":[1],"low\u2010cost":[2],"instant":[3],"messaging":[4],"(IM)":[5],"may":[6],"allow":[7],"small":[8,32,47,69,117,184,197,203],"businesses":[9,48,118,204],"with":[10,66],"limited":[11],"financial":[12],"and":[13,18,21,43,51,92,97,135,140,159,171,196],"technical":[14,133],"resources":[15],"to":[16,38,44,50,103,116,146,183,193,201,208],"communicate":[17],"collaborate":[19],"internally":[20],"externally.":[22],"Little":[23],"research":[24,41,72,157],"has":[25],"been":[26],"done":[27],"investigating":[28],"IM":[29,80,93,109,112,123,163,175,194,207,227],"in":[30,119],"the":[31,54,78,147,161,224],"business":[33,198],"context.":[34],"This":[35,153],"study":[36,167,190,214,219],"seeks":[37],"address":[39],"this":[40,189,218],"gap":[42,158],"investigate":[45],"how":[46,202],"respond":[49],"actively":[52],"exploit":[53,209],"opportunities":[55],"brought":[56],"by":[57,217],"IM.":[58],"Design/methodology/approach":[59],"Two":[60],"comparative":[61,213],"case":[62],"studies":[63],"were":[64,74,87,101,143],"conducted":[65],"two":[67],"US":[68],"businesses.":[70,185],"The":[71,122,166,186,212],"sites":[73],"selected":[75],"based":[76],"on":[77],"companies'":[79],"usage":[81,124,173,228],"pattern.":[82],"Multiple":[83],"data":[84,99],"collecting":[85],"methods":[86],"used":[88],"including":[89],"observation,":[90],"interview,":[91],"transcripts.":[94],"Open":[95],"coding":[96],"qualitative":[98],"analysis":[100],"employed":[102,216],"get":[104],"rich":[105],"descriptive":[106],"findings":[107,187],"about":[108],"usage.":[110],"Findings":[111],"was":[113],"found":[114],"beneficial":[115],"several":[120],"ways.":[121],"management":[125,164],"is":[126],"more":[127],"a":[128,132,136,156,178],"managerial":[129,141],"issue":[130],"than":[131],"one":[134],"set":[137],"of":[138,149,174,180,188,226],"organizational":[139,181],"factors":[142],"identified":[144],"critical":[145],"achievements":[148],"these":[150],"benefits.":[151,211],"Originality/value":[152],"paper":[154],"addresses":[155],"investigates":[160],"under\u2010researched":[162],"issue.":[165],"shows":[168],"that":[169],"creative":[170],"constructive":[172],"could":[176,229],"bring":[177],"variety":[179],"benefits":[182],"provide":[191],"guidance":[192],"researchers":[195],"practitioners":[199],"as":[200],"can":[205],"manage":[206],"its":[210],"method":[215],"also":[220],"identifies":[221],"situations":[222],"where":[223],"utility":[225],"be":[230],"limited.":[231]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}