{"id":"https://openalex.org/W2082610622","doi":"https://doi.org/10.1108/14684521111176507","title":"An empirical study on determinants of web based question\u2010answer services adoption","display_name":"An empirical study on determinants of web based question\u2010answer services adoption","publication_year":2011,"publication_date":"2011-09-27","ids":{"openalex":"https://openalex.org/W2082610622","doi":"https://doi.org/10.1108/14684521111176507","mag":"2082610622"},"language":"en","primary_location":{"id":"doi:10.1108/14684521111176507","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684521111176507","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108714266","display_name":"Shengli Deng","orcid":"https://orcid.org/0000-0001-7489-4439"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shengli Deng","raw_affiliation_strings":["Center for study of Information Resources, School of Information Management, Wuhan University, Wuhan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for study of Information Resources, School of Information Management, Wuhan University, Wuhan, People's Republic of China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052199638","display_name":"Liu Yong","orcid":"https://orcid.org/0000-0002-0228-8971"},"institutions":[{"id":"https://openalex.org/I130217899","display_name":"\u00c5bo Akademi University","ror":"https://ror.org/029pk6x14","country_code":"FI","type":"education","lineage":["https://openalex.org/I130217899"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Yong Liu","raw_affiliation_strings":["IAMSR, TUCS, \u00c5bo Akademi University, Turku, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IAMSR, TUCS, \u00c5bo Akademi University, Turku, Finland","institution_ids":["https://openalex.org/I130217899"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108488180","display_name":"Qi Yuanyuan","orcid":null},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuanyuan Qi","raw_affiliation_strings":["Center for study of Information Resources, School of Information Management, Wuhan University, Wuhan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for study of Information Resources, School of Information Management, Wuhan University, Wuhan, People's Republic of China","institution_ids":["https://openalex.org/I37461747"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":10.3151,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.97782847,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"35","issue":"5","first_page":"789","last_page":"798"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.9015095233917236},{"id":"https://openalex.org/keywords/unified-theory-of-acceptance-and-use-of-technology","display_name":"Unified theory of acceptance and use of technology","score":0.8490691184997559},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.659869372844696},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6078627705574036},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5964831709861755},{"id":"https://openalex.org/keywords/social-influence","display_name":"Social influence","score":0.5964473485946655},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5852386355400085},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5811640620231628},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5077770352363586},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4983820915222168},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.47839200496673584},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4555484354496002},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4428390860557556},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32539576292037964},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.26143866777420044},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25423532724380493},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.16421398520469666},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15536320209503174},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0865868330001831}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.9015095233917236},{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.8490691184997559},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.659869372844696},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6078627705574036},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5964831709861755},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.5964473485946655},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5852386355400085},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5811640620231628},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5077770352363586},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4983820915222168},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.47839200496673584},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4555484354496002},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4428390860557556},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32539576292037964},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.26143866777420044},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25423532724380493},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16421398520469666},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15536320209503174},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0865868330001831},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14684521111176507","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684521111176507","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W313556712","https://openalex.org/W778392572","https://openalex.org/W1605738451","https://openalex.org/W1709462782","https://openalex.org/W1965608668","https://openalex.org/W1976502741","https://openalex.org/W1981178093","https://openalex.org/W1987258130","https://openalex.org/W1988008985","https://openalex.org/W1990290172","https://openalex.org/W2000180876","https://openalex.org/W2016203924","https://openalex.org/W2033683658","https://openalex.org/W2036389121","https://openalex.org/W2044219490","https://openalex.org/W2058937433","https://openalex.org/W2064582668","https://openalex.org/W2071692409","https://openalex.org/W2100379340","https://openalex.org/W2133975759","https://openalex.org/W2371249644","https://openalex.org/W2493258551","https://openalex.org/W3170859023","https://openalex.org/W4235678817","https://openalex.org/W6610916410"],"related_works":["https://openalex.org/W3203988261","https://openalex.org/W4367187157","https://openalex.org/W2946465479","https://openalex.org/W3167720024","https://openalex.org/W2912196981","https://openalex.org/W2075359942","https://openalex.org/W2261122642","https://openalex.org/W3136018819","https://openalex.org/W3007610606","https://openalex.org/W3187717848"],"abstract_inverted_index":{"Purpose":[0],"The":[1],"purpose":[2],"of":[3,12,35,51,55,67,92,110,156,160,166],"this":[4,134],"paper":[5,46,135],"is":[6,130,136],"to":[7,64,95,121,163],"identify":[8],"the":[9,33,36,48,65,79,93,107,119,123,138,141,150,153,164,170],"driving":[10],"factors":[11],"web":[13],"based":[14],"question\u2010answer":[15],"services":[16],"(WBQAS)":[17],"adoption.":[18],"As":[19,126],"an":[20],"emerging":[21],"knowledge":[22],"acquisition":[23],"method":[24],"and":[25,53,61,86,158,168],"service":[26],"there":[27],"are":[28,89],"currently":[29],"few":[30],"studies":[31],"addressing":[32],"antecedents":[34],"service's":[37],"acceptance,":[38],"in":[39,131,140,143],"particular":[40,144],"concerning":[41],"Chinese":[42,146],"users.":[43,147],"Design/methodology/approach":[44],"This":[45],"employs":[47],"unified":[49,154],"theory":[50,155],"acceptance":[52,157],"use":[54,96,109,122,159],"technology":[56,161],"as":[57],"its":[58,132],"theoretical":[59],"background":[60],"applies":[62],"it":[63],"field":[66],"WBQAS.":[68,97,111],"A":[69],"survey":[70],"was":[71],"conducted.":[72],"Findings":[73],"Based":[74],"on":[75,118,128],"169":[76],"useful":[77],"questionnaires":[78],"results":[80],"show":[81],"that":[82],"both":[83],"performance":[84],"expectancy":[85,88],"effort":[87],"significant":[90,116],"predictors":[91],"intention":[94,120],"Additionally":[98],"behavioural":[99],"intention,":[100,104],"together":[101],"with":[102],"facilitating":[103],"significantly":[105],"influences":[106],"actual":[108],"Social":[112],"influence":[113],"has":[114],"no":[115],"impact":[117],"service.":[124],"Originality/value":[125],"research":[127,151],"WBQAS":[129,167],"infancy":[133],"among":[137],"first":[139],"field,":[142],"regarding":[145],"In":[148],"addition":[149],"applied":[152],"model":[162,172],"context":[165],"validated":[169],"adoption":[171],"using":[173],"structural":[174],"equation":[175],"modelling.":[176]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}