{"id":"https://openalex.org/W2079212666","doi":"https://doi.org/10.1108/14684521111161972","title":"Examining the critical success factors of mobile website adoption","display_name":"Examining the critical success factors of mobile website adoption","publication_year":2011,"publication_date":"2011-08-09","ids":{"openalex":"https://openalex.org/W2079212666","doi":"https://doi.org/10.1108/14684521111161972","mag":"2079212666"},"language":"en","primary_location":{"id":"doi:10.1108/14684521111161972","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684521111161972","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081745403","display_name":"Tao Zhou","orcid":"https://orcid.org/0000-0002-4695-0381"},"institutions":[{"id":"https://openalex.org/I50760025","display_name":"Hangzhou Dianzi University","ror":"https://ror.org/0576gt767","country_code":"CN","type":"education","lineage":["https://openalex.org/I50760025"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Tao Zhou","raw_affiliation_strings":["School of Management, Hangzhou Dianzi University, Hangzhou, China","School of Management; Hangzhou Dianzi University; Hangzhou China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Hangzhou Dianzi University, Hangzhou, China","institution_ids":["https://openalex.org/I50760025"]},{"raw_affiliation_string":"School of Management; Hangzhou Dianzi University; Hangzhou China","institution_ids":["https://openalex.org/I50760025"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5081745403"],"corresponding_institution_ids":["https://openalex.org/I50760025"],"apc_list":null,"apc_paid":null,"fwci":21.9054,"has_fulltext":false,"cited_by_count":226,"citation_normalized_percentile":{"value":0.99259298,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"35","issue":"4","first_page":"636","last_page":"652"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7362639307975769},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5840147137641907},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5828762054443359},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5720155239105225},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.5226947069168091},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5178921222686768},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.49325960874557495},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4635424315929413},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4599669575691223},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.4386461675167084},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.42208677530288696},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.36685818433761597},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.30334895849227905},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23868796229362488},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.22922098636627197},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15014341473579407},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12445095181465149},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.09108021855354309}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7362639307975769},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5840147137641907},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5828762054443359},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5720155239105225},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5226947069168091},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5178921222686768},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.49325960874557495},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4635424315929413},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4599669575691223},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.4386461675167084},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.42208677530288696},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.36685818433761597},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.30334895849227905},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23868796229362488},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22922098636627197},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15014341473579407},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12445095181465149},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.09108021855354309},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14684521111161972","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684521111161972","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.46000000834465027,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W116282327","https://openalex.org/W205793710","https://openalex.org/W1508343863","https://openalex.org/W1557168211","https://openalex.org/W1574235309","https://openalex.org/W1575566192","https://openalex.org/W1608836379","https://openalex.org/W1721421031","https://openalex.org/W1769125033","https://openalex.org/W1791587663","https://openalex.org/W1857675993","https://openalex.org/W1858904504","https://openalex.org/W1968385508","https://openalex.org/W1969885045","https://openalex.org/W1971440513","https://openalex.org/W1972677436","https://openalex.org/W1981745473","https://openalex.org/W1983024403","https://openalex.org/W1985522638","https://openalex.org/W1987258130","https://openalex.org/W2014179994","https://openalex.org/W2019950119","https://openalex.org/W2021433146","https://openalex.org/W2022771616","https://openalex.org/W2030304935","https://openalex.org/W2033943395","https://openalex.org/W2044736331","https://openalex.org/W2048997388","https://openalex.org/W2050366524","https://openalex.org/W2051681117","https://openalex.org/W2057012437","https://openalex.org/W2065545125","https://openalex.org/W2069115238","https://openalex.org/W2074738896","https://openalex.org/W2084551309","https://openalex.org/W2093625697","https://openalex.org/W2096769597","https://openalex.org/W2105359580","https://openalex.org/W2106096361","https://openalex.org/W2110078189","https://openalex.org/W2118016181","https://openalex.org/W2122912498","https://openalex.org/W2128275256","https://openalex.org/W2129817769","https://openalex.org/W2133191429","https://openalex.org/W2133209881","https://openalex.org/W2133657489","https://openalex.org/W2142175015","https://openalex.org/W2148970282","https://openalex.org/W2157693938","https://openalex.org/W2159645837","https://openalex.org/W2169737976","https://openalex.org/W2170219224","https://openalex.org/W2171515724","https://openalex.org/W2585195830","https://openalex.org/W2799261915","https://openalex.org/W4206495155","https://openalex.org/W4235678817","https://openalex.org/W4243667233","https://openalex.org/W4247691486","https://openalex.org/W4285719527","https://openalex.org/W4292811746"],"related_works":["https://openalex.org/W4389670110","https://openalex.org/W2187546663","https://openalex.org/W2429057255","https://openalex.org/W148745890","https://openalex.org/W2611942503","https://openalex.org/W2899790217","https://openalex.org/W1576092969","https://openalex.org/W4315621326","https://openalex.org/W2598865957","https://openalex.org/W2524154428"],"abstract_inverted_index":{"Purpose":[0],"The":[1,42,140],"purpose":[2],"of":[3,13,55,77,83,106],"this":[4],"research":[5,39,116,136,141],"is":[6,48,60],"to":[7,36,96,110],"examine":[8,37],"the":[9,21,29,38,49,61,98,128,138,148,156],"critical":[10],"success":[11,124,146],"factors":[12,129],"mobile":[14,107,131],"web":[15,108,122,132],"site":[16,123,133],"adoption.":[17],"Design/methodology/approach":[18],"Based":[19],"on":[20,72,120,143],"valid":[22],"responses":[23],"collected":[24],"from":[25],"a":[26],"questionnaire":[27],"survey,":[28],"structural":[30],"equation":[31],"modelling":[32],"technique":[33],"was":[34],"employed":[35],"model.":[40],"Findings":[41],"results":[43],"indicate":[44],"that":[45],"system":[46,99],"quality":[47,59,68,102,105],"main":[50,62],"factor":[51,63],"affecting":[52,64,130],"perceived":[53,65,75,81],"ease":[54,76,82],"use,":[56],"whereas":[57],"information":[58,101,144],"usefulness.":[66],"Service":[67],"has":[69,117],"significant":[70],"effects":[71],"trust":[73,86,153],"and":[74,85,103,125,152],"use.":[78],"Perceived":[79],"usefulness,":[80],"use":[84],"determine":[87],"user":[88,112],"satisfaction.":[89,113],"Practical":[90],"implications":[91],"Mobile":[92],"service":[93,104],"providers":[94],"need":[95],"improve":[97],"quality,":[100],"sites":[109],"enhance":[111],"Originality/value":[114],"Previous":[115],"mainly":[118],"focused":[119],"e\u2010commerce":[121],"seldom":[126],"examined":[127],"success.":[134],"This":[135],"fills":[137],"gap.":[139],"draws":[142],"systems":[145],"theory,":[147],"technology":[149],"acceptance":[150],"model":[151],"theory":[154],"as":[155],"theoretical":[157],"bases.":[158]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":17},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":23},{"year":2020,"cited_by_count":17},{"year":2019,"cited_by_count":19},{"year":2018,"cited_by_count":15},{"year":2017,"cited_by_count":19},{"year":2016,"cited_by_count":18},{"year":2015,"cited_by_count":18},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":18},{"year":2012,"cited_by_count":2}],"updated_date":"2026-08-30T07:30:35.949966","created_date":"2025-10-10T00:00:00"}