{"id":"https://openalex.org/W1997985091","doi":"https://doi.org/10.1108/14684520910985738","title":"Evaluation of the credibility of internet shopping in the UK","display_name":"Evaluation of the credibility of internet shopping in the UK","publication_year":2009,"publication_date":"2009-08-07","ids":{"openalex":"https://openalex.org/W1997985091","doi":"https://doi.org/10.1108/14684520910985738","mag":"1997985091"},"language":"en","primary_location":{"id":"doi:10.1108/14684520910985738","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684520910985738","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061191517","display_name":"Natalie Clewley","orcid":"https://orcid.org/0000-0001-7236-8152"},"institutions":[{"id":"https://openalex.org/I59433898","display_name":"Brunel University of London","ror":"https://ror.org/00dn4t376","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I59433898"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Natalie Clewley","raw_affiliation_strings":["School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","School of Information Systems, Computing & Mathematics , Brunel University , Uxbridge , UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","institution_ids":["https://openalex.org/I59433898"]},{"raw_affiliation_string":"School of Information Systems, Computing & Mathematics , Brunel University , Uxbridge , UK","institution_ids":["https://openalex.org/I59433898"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010976921","display_name":"Sherry Y. Chen","orcid":"https://orcid.org/0000-0002-3321-9362"},"institutions":[{"id":"https://openalex.org/I59433898","display_name":"Brunel University of London","ror":"https://ror.org/00dn4t376","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I59433898"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sherry Y. Chen","raw_affiliation_strings":["School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","Graduate Institute of Network Learning Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","institution_ids":["https://openalex.org/I59433898"]},{"raw_affiliation_string":"Graduate Institute of Network Learning Technology","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100375376","display_name":"Xiaohui Liu","orcid":"https://orcid.org/0000-0003-1589-1267"},"institutions":[{"id":"https://openalex.org/I59433898","display_name":"Brunel University of London","ror":"https://ror.org/00dn4t376","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I59433898"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Xiaohui Liu","raw_affiliation_strings":["School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","Brunel University, London"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, UK","institution_ids":["https://openalex.org/I59433898"]},{"raw_affiliation_string":"Brunel University, London","institution_ids":["https://openalex.org/I59433898"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5529,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.88339626,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"33","issue":"4","first_page":"805","last_page":"826"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.9275875687599182},{"id":"https://openalex.org/keywords/heuristics","display_name":"Heuristics","score":0.81121826171875},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.7450981736183167},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5628458261489868},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4953538179397583},{"id":"https://openalex.org/keywords/heuristic","display_name":"Heuristic","score":0.48354530334472656},{"id":"https://openalex.org/keywords/internet-security","display_name":"Internet security","score":0.4791823625564575},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4581230878829956},{"id":"https://openalex.org/keywords/internet-shopping","display_name":"Internet shopping","score":0.4325523376464844},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4295782446861267},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4052214026451111},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36266186833381653},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3296416401863098},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.25024622678756714},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19931071996688843},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.16343891620635986},{"id":"https://openalex.org/keywords/information-security","display_name":"Information security","score":0.14314091205596924},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.08957317471504211},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08550974726676941},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.07475593686103821}],"concepts":[{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.9275875687599182},{"id":"https://openalex.org/C127705205","wikidata":"https://www.wikidata.org/wiki/Q5748245","display_name":"Heuristics","level":2,"score":0.81121826171875},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7450981736183167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5628458261489868},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4953538179397583},{"id":"https://openalex.org/C173801870","wikidata":"https://www.wikidata.org/wiki/Q201413","display_name":"Heuristic","level":2,"score":0.48354530334472656},{"id":"https://openalex.org/C22111027","wikidata":"https://www.wikidata.org/wiki/Q1070427","display_name":"Internet security","level":4,"score":0.4791823625564575},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4581230878829956},{"id":"https://openalex.org/C2982881734","wikidata":"https://www.wikidata.org/wiki/Q212930","display_name":"Internet shopping","level":3,"score":0.4325523376464844},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4295782446861267},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4052214026451111},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36266186833381653},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3296416401863098},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.25024622678756714},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19931071996688843},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16343891620635986},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.14314091205596924},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.08957317471504211},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08550974726676941},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.07475593686103821},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14684520910985738","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14684520910985738","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1511502075","https://openalex.org/W1971842139","https://openalex.org/W1982451263","https://openalex.org/W1986542754","https://openalex.org/W1988257055","https://openalex.org/W2004082677","https://openalex.org/W2011457410","https://openalex.org/W2014283146","https://openalex.org/W2016529195","https://openalex.org/W2028126161","https://openalex.org/W2053306413","https://openalex.org/W2062411794","https://openalex.org/W2072688612","https://openalex.org/W2073729987","https://openalex.org/W2095942159","https://openalex.org/W2100288455","https://openalex.org/W2106746082","https://openalex.org/W2111616986","https://openalex.org/W2111617027","https://openalex.org/W2116276618","https://openalex.org/W2123597250","https://openalex.org/W2130271219","https://openalex.org/W2130412759","https://openalex.org/W2162598207","https://openalex.org/W4245669186","https://openalex.org/W4255283383"],"related_works":["https://openalex.org/W2388687352","https://openalex.org/W2116034505","https://openalex.org/W3177062893","https://openalex.org/W3125143773","https://openalex.org/W2007032764","https://openalex.org/W803550684","https://openalex.org/W2483226803","https://openalex.org/W4352977312","https://openalex.org/W2041180560","https://openalex.org/W2332544604"],"abstract_inverted_index":{"Purpose":[0],"The":[1,30,83,107],"purpose":[2],"of":[3,11,20,26,119,137,151,164],"this":[4],"paper":[5,142],"is":[6,22,32],"to":[7,17,92,102,114,144,159],"examine":[8],"the":[9,18,76,87,94,98,104,117,145,161],"credibility":[10,110,152],"internet":[12,27,166],"shopping.":[13,28],"Credibility,":[14],"which":[15,155],"refers":[16],"believability":[19],"information,":[21],"an":[23],"important":[24],"consideration":[25],"Design/methodology/approach":[29],"evaluation":[31],"conducted":[33],"by":[34,147],"incorporating":[35],"Fogg's":[36],"10":[37],"Stanford":[38],"Guidelines":[39],"for":[40,73,134],"Web":[41],"Credibility":[42],"into":[43],"Nielsen's":[44],"heuristic":[45],"evaluation.":[46],"Furthermore,":[47],"security":[48],"and":[49,80,122],"individualisation":[50],"are":[51,58,71,112,131],"considered":[52],"as":[53],"additional":[54],"heuristics.":[55,64],"Evaluation":[56],"criteria":[57],"developed":[59],"based":[60],"on":[61],"these":[62,128,138],"12":[63],"Three":[65],"UK":[66],"car":[67,170],"insurance":[68,171],"web":[69,172],"sites":[70],"selected":[72],"evaluation,":[74],"including":[75],"AA,":[77],"Norwich":[78,88],"Union":[79,89],"Tesco.":[81],"Findings":[82],"results":[84],"show":[85],"that":[86],"site":[90,100],"seems":[91],"be":[93,103,157],"most":[95,108],"credible":[96],"while":[97],"Tesco":[99],"appears":[101],"least":[105],"credible.":[106],"significant":[109],"problems":[111],"found":[113],"lie":[115],"in":[116],"areas":[118,130],"\u201ctrustworthiness\u201d,":[120],"\u201cexpertise\u201d":[121],"\u201creal\u2010world":[123],"feel\u201d.":[124],"In":[125],"other":[126],"words,":[127],"three":[129],"key":[132],"issues":[133],"future":[135,165],"improvement":[136],"sites.":[139,173],"Originality/value":[140],"This":[141],"contributes":[143],"literature":[146],"providing":[148],"a":[149],"set":[150],"design":[153],"guidelines,":[154],"can":[156],"used":[158],"support":[160],"improved":[162],"development":[163],"shopping":[167],"designs,":[168],"especially":[169]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}