{"id":"https://openalex.org/W2035616519","doi":"https://doi.org/10.1108/14637151111166196","title":"A framework for identifying and understanding enterprise systems benefits","display_name":"A framework for identifying and understanding enterprise systems benefits","publication_year":2011,"publication_date":"2011-09-13","ids":{"openalex":"https://openalex.org/W2035616519","doi":"https://doi.org/10.1108/14637151111166196","mag":"2035616519"},"language":"en","primary_location":{"id":"doi:10.1108/14637151111166196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111166196","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047853378","display_name":"Petra Schubert","orcid":"https://orcid.org/0000-0002-6135-0173"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Petra Schubert","raw_affiliation_strings":["Copenhagen Business School, Centre for Applied Information and Communication Technologies, Frederiksberg, Denmark"],"affiliations":[{"raw_affiliation_string":"Copenhagen Business School, Centre for Applied Information and Communication Technologies, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019286943","display_name":"Susan P. Williams","orcid":"https://orcid.org/0000-0003-0173-0286"},"institutions":[{"id":"https://openalex.org/I2802076133","display_name":"University of Koblenz and Landau","ror":"https://ror.org/01j9f6752","country_code":"DE","type":"education","lineage":["https://openalex.org/I2802076133"]},{"id":"https://openalex.org/I4387153937","display_name":"Universit\u00e4t Koblenz","ror":"https://ror.org/0433e6t24","country_code":null,"type":"education","lineage":["https://openalex.org/I4387153937"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Susan P. Williams","raw_affiliation_strings":["Department of Computer Science, Institute for IS Research, University of Koblenz\u2010Landau, Koblenz, Germany","(Department of Computer Science, Institute for IS Research, University of Koblenz\u2010Landau, Koblenz, Germany)"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Institute for IS Research, University of Koblenz\u2010Landau, Koblenz, Germany","institution_ids":["https://openalex.org/I2802076133"]},{"raw_affiliation_string":"(Department of Computer Science, Institute for IS Research, University of Koblenz\u2010Landau, Koblenz, Germany)","institution_ids":["https://openalex.org/I2802076133","https://openalex.org/I4387153937"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5047853378"],"corresponding_institution_ids":["https://openalex.org/I180519160"],"apc_list":null,"apc_paid":null,"fwci":6.9398,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.96339335,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"17","issue":"5","first_page":"808","last_page":"828"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9487000107765198,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5286648273468018},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5211322903633118},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5171546339988708},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3728632926940918}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5286648273468018},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5211322903633118},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5171546339988708},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3728632926940918}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/14637151111166196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111166196","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:research-api.cbs.dk:publications/d197d366-74a3-4766-8a98-2c7aa9a8532f","is_oa":false,"landing_page_url":"https://research.cbs.dk/en/publications/d197d366-74a3-4766-8a98-2c7aa9a8532f","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Schubert, P & Williams, S P 2011, 'A Framework for Identifying and Understanding Enterprise Systems Benefits', Business Process Management Journal, vol. 17, no. 5, pp. 808-828. https://doi.org/10.1108/14637151111166196","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:research-api.cbs.dk:openaire_cris_publications/d197d366-74a3-4766-8a98-2c7aa9a8532f","is_oa":false,"landing_page_url":"https://hdl.handle.net/10398/d197d366-74a3-4766-8a98-2c7aa9a8532f","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Schubert, P & Williams, S P 2011, 'A Framework for Identifying and Understanding Enterprise Systems Benefits', Business Process Management Journal, vol. 17, no. 5, pp. 808-828. https://doi.org/10.1108/14637151111166196","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5199999809265137,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1838891","https://openalex.org/W33415001","https://openalex.org/W115598873","https://openalex.org/W153549625","https://openalex.org/W1493645886","https://openalex.org/W1494197262","https://openalex.org/W1505428009","https://openalex.org/W1527311855","https://openalex.org/W1535626946","https://openalex.org/W1546345004","https://openalex.org/W1556808170","https://openalex.org/W1557168211","https://openalex.org/W1721421031","https://openalex.org/W1803273808","https://openalex.org/W1965077518","https://openalex.org/W1965925478","https://openalex.org/W1972918690","https://openalex.org/W1973308529","https://openalex.org/W1996329361","https://openalex.org/W2005497495","https://openalex.org/W2012739272","https://openalex.org/W2031947575","https://openalex.org/W2082701672","https://openalex.org/W2104826110","https://openalex.org/W2111628838","https://openalex.org/W2115549621","https://openalex.org/W2121528906","https://openalex.org/W2129813211","https://openalex.org/W2138669761","https://openalex.org/W2143038285","https://openalex.org/W2146742493","https://openalex.org/W2148277253","https://openalex.org/W2152506576","https://openalex.org/W2153222072","https://openalex.org/W2168157461","https://openalex.org/W2295656366","https://openalex.org/W2329849488","https://openalex.org/W3016265253","https://openalex.org/W3124441956","https://openalex.org/W3149395617","https://openalex.org/W4300443083","https://openalex.org/W6629618499","https://openalex.org/W6658485990"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"Purpose":[0],"Identifying":[1],"the":[2,44,80,133,144,159,167,171,185,203],"benefits":[3,38,57,92,179,199],"arising":[4],"from":[5,67],"implementations":[6],"of":[7,47,56,73,102,141,146,156,187,205,207],"enterprise":[8,36,188],"systems":[9,37,189],"and":[10,21,39,50,58,77,104,122,148,158,166,177],"realizing":[11],"business":[12,40],"value":[13],"remains":[14],"a":[15,32,52,90,99,110,138],"significant":[16],"challenge":[17],"for":[18,34,132,169],"both":[19],"research":[20,49],"industry.":[22],"This":[23],"paper":[24,194],"aims":[25],"to":[26,87,175,183],"consolidate":[27],"previous":[28,48,208],"work.":[29],"It":[30],"presents":[31],"framework":[33],"investigating":[35],"change,":[41],"which":[42,106,201],"addresses":[43,202],"identified":[45],"limitations":[46],"provides":[51,98,137],"more":[53],"detailed":[54,100],"analysis":[55,86,97],"their":[59],"contextual":[60],"variation.":[61],"Design/methodology/approach":[62],"Drawing":[63],"on":[64],"data":[65],"gathered":[66],"31":[68],"real\u2010world":[69],"organizations":[70],"(case":[71],"studies)":[72],"differing":[74],"size,":[75],"maturity,":[76],"industry":[78],"sector,":[79],"study":[81],"adopts":[82],"an":[83,125,197],"iterative":[84],"content":[85,96],"empirically":[88,195],"derive":[89],"comprehensive":[91],"framework.":[93,112],"Findings":[94],"The":[95,113,129,153,193],"classification":[101],"expectations":[103],"benefits,":[105],"is":[107],"described":[108],"in":[109],"four\u2010level":[111],"four":[114],"levels":[115],"(areas)":[116],"are":[117],"further":[118],"subdivided":[119],"into":[120],"aspects":[121],"criteria":[123],"plus":[124],"attributed":[126],"appraisal":[127],"value.":[128],"resulting":[130],"scheme":[131,161],"\u201cthree\u2010level":[134],"benefit":[135],"codes\u201d":[136],"greater":[139],"level":[140,155],"detail":[142,157,206],"about":[143],"nature":[145],"expected":[147],"realized":[149],"benefits.":[150],"Practical":[151],"implications":[152],"high":[154],"code":[160],"comprising":[162],"60":[163],"different":[164],"codes":[165,172],"method":[168],"deriving":[170],"allows":[173],"companies":[174],"identify":[176],"define":[178],"as":[180,182],"well":[181],"assess":[184],"outcome":[186],"implementation":[190],"projects.":[191],"Originality/value":[192],"develops":[196],"applicable":[198],"framework,":[200],"lack":[204],"frameworks.":[209]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}
