{"id":"https://openalex.org/W1977598354","doi":"https://doi.org/10.1108/14637151111166178","title":"Getting users involved in aligning their needs with business processes models and systems","display_name":"Getting users involved in aligning their needs with business processes models and systems","publication_year":2011,"publication_date":"2011-09-13","ids":{"openalex":"https://openalex.org/W1977598354","doi":"https://doi.org/10.1108/14637151111166178","mag":"1977598354"},"language":"en","primary_location":{"id":"doi:10.1108/14637151111166178","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111166178","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2078/115829","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112093500","display_name":"K\u00eania Sousa","orcid":null},"institutions":[{"id":"https://openalex.org/I95674353","display_name":"UCLouvain","ror":"https://ror.org/02495e989","country_code":"BE","type":"education","lineage":["https://openalex.org/I95674353"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"Kenia Sousa","raw_affiliation_strings":["Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium"],"affiliations":[{"raw_affiliation_string":"Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","institution_ids":["https://openalex.org/I95674353"]},{"raw_affiliation_string":"Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium","institution_ids":["https://openalex.org/I95674353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047524800","display_name":"Hildeberto Mendon\u00e7a","orcid":null},"institutions":[{"id":"https://openalex.org/I95674353","display_name":"UCLouvain","ror":"https://ror.org/02495e989","country_code":"BE","type":"education","lineage":["https://openalex.org/I95674353"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Hildeberto Mendon\u00e7a","raw_affiliation_strings":["Laboratory of Telecommunications and Teledetection, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","(Laboratory of Telecommunications and Teledetection, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium)"],"affiliations":[{"raw_affiliation_string":"Laboratory of Telecommunications and Teledetection, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","institution_ids":["https://openalex.org/I95674353"]},{"raw_affiliation_string":"(Laboratory of Telecommunications and Teledetection, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium)","institution_ids":["https://openalex.org/I95674353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085755352","display_name":"Amandine Lievyns","orcid":null},"institutions":[{"id":"https://openalex.org/I95674353","display_name":"UCLouvain","ror":"https://ror.org/02495e989","country_code":"BE","type":"education","lineage":["https://openalex.org/I95674353"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Amandine Lievyns","raw_affiliation_strings":["Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium"],"affiliations":[{"raw_affiliation_string":"Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","institution_ids":["https://openalex.org/I95674353"]},{"raw_affiliation_string":"Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium","institution_ids":["https://openalex.org/I95674353"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043868402","display_name":"Jean Vanderdonckt","orcid":"https://orcid.org/0000-0003-3275-3333"},"institutions":[{"id":"https://openalex.org/I95674353","display_name":"UCLouvain","ror":"https://ror.org/02495e989","country_code":"BE","type":"education","lineage":["https://openalex.org/I95674353"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Jean Vanderdonckt","raw_affiliation_strings":["Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium"],"affiliations":[{"raw_affiliation_string":"Louvain School of Management, Universit\u00e9 catholique de Louvain, Louvain\u2010La\u2010Neuve, Belgium","institution_ids":["https://openalex.org/I95674353"]},{"raw_affiliation_string":"Louvain School of Management Universit\u00e9 catholique de Louvain Louvain-la-Neuve Belgium","institution_ids":["https://openalex.org/I95674353"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5112093500"],"corresponding_institution_ids":["https://openalex.org/I95674353"],"apc_list":null,"apc_paid":null,"fwci":4.7183,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.93950875,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"17","issue":"5","first_page":"748","last_page":"786"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7367199659347534},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5687928795814514},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5456919074058533},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.543950080871582},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.5326305031776428},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5065363645553589},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4888712763786316},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.45699000358581543},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.45307278633117676},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45248183608055115},{"id":"https://openalex.org/keywords/process-modeling","display_name":"Process modeling","score":0.4242924749851227},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.41969767212867737},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.16074353456497192},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15989366173744202},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11996981501579285}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7367199659347534},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5687928795814514},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5456919074058533},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.543950080871582},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.5326305031776428},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5065363645553589},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4888712763786316},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.45699000358581543},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.45307278633117676},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45248183608055115},{"id":"https://openalex.org/C76956256","wikidata":"https://www.wikidata.org/wiki/Q27610560","display_name":"Process modeling","level":3,"score":0.4242924749851227},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.41969767212867737},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.16074353456497192},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15989366173744202},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11996981501579285},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637151111166178","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111166178","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:dial.uclouvain.be:boreal:115829","is_oa":true,"landing_page_url":"http://hdl.handle.net/2078/115829","pdf_url":null,"source":{"id":"https://openalex.org/S4306401974","display_name":"DIAL (Catholic University of Leuven)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I99464096","host_organization_name":"KU Leuven","host_organization_lineage":["https://openalex.org/I99464096"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Process Management Journal, Vol. 17, no. 5, p. 748-786 (2011)","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:dial.uclouvain.be:boreal:115829","is_oa":true,"landing_page_url":"http://hdl.handle.net/2078/115829","pdf_url":null,"source":{"id":"https://openalex.org/S4306401974","display_name":"DIAL (Catholic University of Leuven)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I99464096","host_organization_name":"KU Leuven","host_organization_lineage":["https://openalex.org/I99464096"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Process Management Journal, Vol. 17, no. 5, p. 748-786 (2011)","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.46000000834465027,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W134846992","https://openalex.org/W193086582","https://openalex.org/W577189197","https://openalex.org/W1493048896","https://openalex.org/W1501878646","https://openalex.org/W1506150625","https://openalex.org/W1509775387","https://openalex.org/W1522501459","https://openalex.org/W1527311855","https://openalex.org/W1535649932","https://openalex.org/W1539082227","https://openalex.org/W1543289233","https://openalex.org/W1578819853","https://openalex.org/W1595247926","https://openalex.org/W1605701154","https://openalex.org/W1608435993","https://openalex.org/W1737686544","https://openalex.org/W1990513740","https://openalex.org/W2001799694","https://openalex.org/W2005061430","https://openalex.org/W2019887239","https://openalex.org/W2064394168","https://openalex.org/W2072891528","https://openalex.org/W2085762136","https://openalex.org/W2100208579","https://openalex.org/W2107604945","https://openalex.org/W2111917805","https://openalex.org/W2125554614","https://openalex.org/W2140274017","https://openalex.org/W2152970352","https://openalex.org/W2154181565","https://openalex.org/W2154951087","https://openalex.org/W2164670562","https://openalex.org/W2241649112","https://openalex.org/W2269613602","https://openalex.org/W2342091124","https://openalex.org/W2593219846","https://openalex.org/W2611369375","https://openalex.org/W3023580939","https://openalex.org/W4292145638","https://openalex.org/W7061842125"],"related_works":["https://openalex.org/W2066228984","https://openalex.org/W1488157296","https://openalex.org/W1557997479","https://openalex.org/W2465234653","https://openalex.org/W2293459815","https://openalex.org/W4361865022","https://openalex.org/W2097547132","https://openalex.org/W29490832","https://openalex.org/W2588429740","https://openalex.org/W194173266"],"abstract_inverted_index":{"Purpose":[0],"This":[1,33,50,121],"paper":[2],"aims":[3],"to":[4,37,76,95,101,113,197,206,251],"present":[5],"a":[6,13,127,144,233],"case":[7],"study":[8],"of":[9,12,41,56,65,162,201,216,229],"the":[10,39,69,78,97,102,164,172,178,227,252],"application":[11,136],"methodology":[14,34,218],"that":[15,20,80,237],"represents":[16],"an":[17,53],"innovative":[18],"strategy":[19],"integrates":[21],"researches":[22],"on":[23,83,203],"interaction":[24],"design":[25],"and":[26,62,105,118,141,174,191,209,231,243],"business":[27,46,180,189,253],"process":[28,116,181,207],"management":[29],"with":[30,45,109,134,143,177],"practical":[31],"implications.":[32],"is":[35,74,94,160],"devoted":[36],"aligning":[38],"needs":[40],"enterprise":[42],"system":[43],"users":[44],"processes":[47],"(BPs).":[48],"Design/methodology/approach":[49],"approach":[51,122,150,166,194,235],"establishes":[52],"unbroken":[54],"network":[55],"links":[57,108],"between":[58],"BPs,":[59],"task":[60],"models":[61,70,85,99,173,182],"abstract":[63],"representations":[64],"user":[66,119,210],"interfaces.":[67],"Once":[68],"are":[71],"linked,":[72],"it":[73],"possible":[75],"identify":[77],"impact":[79],"any":[81],"change":[82],"these":[84],"may":[86],"produce":[87],"in":[88,111,126,137,151,167],"other":[89],"models.":[90],"The":[91,213],"main":[92,214],"challenge":[93],"organize":[96],"linked":[98],"according":[100],"organizational":[103],"context":[104],"manage":[106],"those":[107],"consistency":[110],"order":[112],"support":[114],"improving":[115],"efficiency":[117],"productivity.":[120],"has":[123,154],"been":[124],"applied":[125],"large":[128,152],"telecommunications":[129],"organization":[130],"during":[131],"four":[132],"months":[133],"its":[135],"two":[138],"different":[139],"projects":[140],"validated":[142],"cost\u2010benefit":[145],"analysis.":[146],"Findings":[147],"Applying":[148],"this":[149,193,217],"organizations":[153],"demonstrated":[155],"that:":[156],"every":[157,238],"involved":[158],"stakeholder":[159],"capable":[161],"understanding":[163],"whole":[165],"one":[168],"working":[169],"day;":[170],"creating":[171],"linking":[175],"them":[176],"corresponding":[179],"takes":[183],"around":[184],"three":[185],"men/day":[186],"per":[187,199],"core":[188],"process;":[190],"applying":[192],"brings":[195],"up":[196],"60":[198],"cent":[200],"return":[202],"investment":[204],"related":[205],"improvement":[208],"experience.":[211],"Originality/value":[212],"differentials":[215],"include":[219],"using":[220],"simple":[221],"models;":[222],"considering":[223],"light":[224],"actions;":[225],"preserving":[226],"independence":[228],"technology;":[230],"adopting":[232],"human\u2010oriented":[234],"assuring":[236],"managed":[239],"information":[240],"impacts":[241],"people":[242],"not":[244],"only":[245],"systems,":[246],"thus":[247],"enabling":[248],"fast":[249],"adaptation":[250],"dynamism.":[254]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
