{"id":"https://openalex.org/W2033362897","doi":"https://doi.org/10.1108/14637151111122383","title":"Culture in business process management: a literature review","display_name":"Culture in business process management: a literature review","publication_year":2011,"publication_date":"2011-04-19","ids":{"openalex":"https://openalex.org/W2033362897","doi":"https://doi.org/10.1108/14637151111122383","mag":"2033362897"},"language":"en","primary_location":{"id":"doi:10.1108/14637151111122383","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111122383","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digitalcollection.zhaw.ch/handle/11475/33721","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032192522","display_name":"Jan vom Brocke","orcid":"https://orcid.org/0000-0002-0071-3719"},"institutions":[{"id":"https://openalex.org/I184656255","display_name":"University of Liechtenstein","ror":"https://ror.org/01qjrx392","country_code":"LI","type":"education","lineage":["https://openalex.org/I184656255"]}],"countries":["LI"],"is_corresponding":true,"raw_author_name":"Jan vom Brocke","raw_affiliation_strings":["Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein","Institute of Information Systems, University of Liechtenstein, Vaduz, #N#Principality of Liechtenstein"],"affiliations":[{"raw_affiliation_string":"Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein","institution_ids":["https://openalex.org/I184656255"]},{"raw_affiliation_string":"Institute of Information Systems, University of Liechtenstein, Vaduz, #N#Principality of Liechtenstein","institution_ids":["https://openalex.org/I184656255"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114255139","display_name":"Theresa Sinnl","orcid":null},"institutions":[{"id":"https://openalex.org/I184656255","display_name":"University of Liechtenstein","ror":"https://ror.org/01qjrx392","country_code":"LI","type":"education","lineage":["https://openalex.org/I184656255"]}],"countries":["LI"],"is_corresponding":false,"raw_author_name":"Theresa Sinnl","raw_affiliation_strings":["Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein","Institute of Information Systems, University of Liechtenstein, Vaduz, #N#Principality of Liechtenstein"],"affiliations":[{"raw_affiliation_string":"Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein","institution_ids":["https://openalex.org/I184656255"]},{"raw_affiliation_string":"Institute of Information Systems, University of Liechtenstein, Vaduz, #N#Principality of Liechtenstein","institution_ids":["https://openalex.org/I184656255"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5032192522"],"corresponding_institution_ids":["https://openalex.org/I184656255"],"apc_list":null,"apc_paid":null,"fwci":33.5661,"has_fulltext":false,"cited_by_count":225,"citation_normalized_percentile":{"value":0.99872422,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"17","issue":"2","first_page":"357","last_page":"378"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.696853518486023},{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.660792350769043},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6330853700637817},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"Organizational culture","score":0.5863322615623474},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5625938177108765},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.47692224383354187},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.46776172518730164},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44915902614593506},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.41422346234321594},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.41167134046554565},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3467884063720703},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23023101687431335},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"Lean manufacturing","score":0.19630658626556396},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.18807917833328247},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.17433354258537292},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.1451723873615265},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12905877828598022},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12325438857078552},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.10728573799133301}],"concepts":[{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.696853518486023},{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.660792350769043},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6330853700637817},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.5863322615623474},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5625938177108765},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.47692224383354187},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.46776172518730164},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44915902614593506},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.41422346234321594},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.41167134046554565},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3467884063720703},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23023101687431335},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.19630658626556396},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.18807917833328247},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.17433354258537292},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.1451723873615265},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12905877828598022},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12325438857078552},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.10728573799133301},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637151111122383","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151111122383","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/33721","is_oa":true,"landing_page_url":"https://digitalcollection.zhaw.ch/handle/11475/33721","pdf_url":null,"source":{"id":"https://openalex.org/S4306401811","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/33721","is_oa":true,"landing_page_url":"https://digitalcollection.zhaw.ch/handle/11475/33721","pdf_url":null,"source":{"id":"https://openalex.org/S4306401811","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W8712932","https://openalex.org/W27296218","https://openalex.org/W51098399","https://openalex.org/W101223594","https://openalex.org/W114126608","https://openalex.org/W115598873","https://openalex.org/W123404523","https://openalex.org/W200982393","https://openalex.org/W212318056","https://openalex.org/W380787583","https://openalex.org/W654736246","https://openalex.org/W853729670","https://openalex.org/W1485728729","https://openalex.org/W1485973512","https://openalex.org/W1494893564","https://openalex.org/W1501112660","https://openalex.org/W1501915067","https://openalex.org/W1508866000","https://openalex.org/W1510377720","https://openalex.org/W1522981145","https://openalex.org/W1524516457","https://openalex.org/W1526281128","https://openalex.org/W1526440390","https://openalex.org/W1566184312","https://openalex.org/W1586642858","https://openalex.org/W1596379811","https://openalex.org/W1602519790","https://openalex.org/W1603767029","https://openalex.org/W1605367444","https://openalex.org/W1605701154","https://openalex.org/W1626032434","https://openalex.org/W1714723801","https://openalex.org/W1734137860","https://openalex.org/W1821879182","https://openalex.org/W1968932337","https://openalex.org/W1977987792","https://openalex.org/W1987639242","https://openalex.org/W1987883192","https://openalex.org/W1990392624","https://openalex.org/W1995215657","https://openalex.org/W1999164654","https://openalex.org/W2002519391","https://openalex.org/W2005497495","https://openalex.org/W2019007610","https://openalex.org/W2027320617","https://openalex.org/W2028443290","https://openalex.org/W2030840669","https://openalex.org/W2041426377","https://openalex.org/W2056718219","https://openalex.org/W2057127360","https://openalex.org/W2064862154","https://openalex.org/W2072148781","https://openalex.org/W2078886978","https://openalex.org/W2087525990","https://openalex.org/W2092862978","https://openalex.org/W2111628838","https://openalex.org/W2113843354","https://openalex.org/W2124126827","https://openalex.org/W2127229036","https://openalex.org/W2128553020","https://openalex.org/W2131676541","https://openalex.org/W2140918013","https://openalex.org/W2155595349","https://openalex.org/W2156835458","https://openalex.org/W2157350559","https://openalex.org/W2165408383","https://openalex.org/W2165513646","https://openalex.org/W2170296474","https://openalex.org/W2238901748","https://openalex.org/W2293189035","https://openalex.org/W2293227743","https://openalex.org/W2318851218","https://openalex.org/W2319493785","https://openalex.org/W2502872610","https://openalex.org/W2614426856","https://openalex.org/W2767290935","https://openalex.org/W2798740019","https://openalex.org/W3000993043","https://openalex.org/W3178183742","https://openalex.org/W4233560414","https://openalex.org/W6630709311","https://openalex.org/W6631319448","https://openalex.org/W6635631778","https://openalex.org/W6738587602","https://openalex.org/W7071448998"],"related_works":["https://openalex.org/W1920294219","https://openalex.org/W3122531616","https://openalex.org/W2063917410","https://openalex.org/W2089732416","https://openalex.org/W3118996128","https://openalex.org/W2382527714","https://openalex.org/W3098795692","https://openalex.org/W1598808617","https://openalex.org/W2569975384","https://openalex.org/W2770220251"],"abstract_inverted_index":{"Purpose":[0],"Business":[1],"process":[2,170],"management":[3,7],"(BPM)":[4],"is":[5,24,38,53,108,121,137],"a":[6,12,25,31,41,101,123,130,242,249],"approach":[8],"that":[9,28,119,246],"developed":[10,138],"with":[11,229],"strong":[13],"focus":[14],"on":[15,61,70,98,132,151,193],"the":[16,48,74,78,82,95,99,114,152,230,233],"adoption":[17],"of":[18,50,58,73,103,113,154,189,222,232,244],"information":[19],"technology":[20],"(IT).":[21],"However,":[22],"there":[23],"growing":[26],"awareness":[27,201],"BPM":[29,45,75,79,83,107,136,155],"requires":[30],"holistic":[32],"organizational":[33],"perspective":[34],"especially":[35],"since":[36],"culture":[37,62,120,209,234],"often":[39],"considered":[40],"key":[42],"element":[43],"in":[44,63,106,127,135,213,236,257],"practice.":[46,184],"Therefore,":[47],"purpose":[49],"this":[51],"paper":[52],"to":[54],"provide":[55,117],"an":[56,180,219],"overview":[57],"existing":[59],"research":[60,143,253],"BPM.":[64,128,237,258],"Design/methodology/approach":[65],"This":[66,238],"literature":[67,115,239],"review":[68,116,240],"builds":[69],"major":[71],"sources":[72],"community":[76],"including":[77],"Journal":[80],",":[81],"Conference":[84],"and":[85,90,139,156,216],"central":[86],"journal/conference":[87],"databases.":[88],"Forward":[89],"backward":[91],"searches":[92],"additionally":[93],"deepen":[94],"analysis.":[96],"Based":[97],"results,":[100],"model":[102],"culture's":[104,133,255],"role":[105,134,256],"developed.":[109],"Findings":[110],"The":[111,148,177],"results":[112,159],"evidence":[118],"still":[122],"widely":[124],"under\u2010researched":[125],"topic":[126],"Furthermore,":[129],"framework":[131,178],"areas":[140],"for":[141,182,251],"future":[142,252],"are":[144],"revealed.":[145],"Research":[146],"limitations/implications":[147],"analysis":[149],"focuses":[150],"concepts":[153,166],"culture.":[157],"Thus,":[158],"do":[160],"not":[161,226],"include":[162],"findings":[163],"regarding":[164,202,254],"related":[165],"such":[167],"as":[168,218,248],"business":[169],"reengineering":[171],"or":[172],"change":[173],"management.":[174],"Practical":[175],"implications":[176],"provides":[179,241],"orientation":[181],"managerial":[183],"It":[185,196],"helps":[186],"identify":[187],"dimensions":[188],"possible":[190],"conflicts":[191],"based":[192],"cultural":[194,205],"aspects.":[195],"thus":[197],"aims":[198],"at":[199],"raising":[200],"potentially":[203],"neglected":[204],"factors.":[206],"Originality/value":[207],"Although":[208],"has":[210],"been":[211],"recognized":[212],"both":[214],"theory":[215],"practice":[217],"important":[220],"aspect":[221],"BPM,":[223],"researchers":[224],"have":[225],"systematically":[227],"engaged":[228],"specifics":[231],"phenomenon":[235],"frame":[243],"reference":[245],"serves":[247],"basis":[250]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":16},{"year":2019,"cited_by_count":16},{"year":2018,"cited_by_count":29},{"year":2017,"cited_by_count":15},{"year":2016,"cited_by_count":12},{"year":2015,"cited_by_count":17},{"year":2014,"cited_by_count":24},{"year":2013,"cited_by_count":20},{"year":2012,"cited_by_count":14}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
