{"id":"https://openalex.org/W2069663128","doi":"https://doi.org/10.1108/14637151011065919","title":"Challenges in enterprise resource planning implementation: state\u2010of\u2010the\u2010art","display_name":"Challenges in enterprise resource planning implementation: state\u2010of\u2010the\u2010art","publication_year":2010,"publication_date":"2010-07-27","ids":{"openalex":"https://openalex.org/W2069663128","doi":"https://doi.org/10.1108/14637151011065919","mag":"2069663128"},"language":"en","primary_location":{"id":"doi:10.1108/14637151011065919","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151011065919","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011913293","display_name":"Aisha Momoh","orcid":null},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"A. Momoh","raw_affiliation_strings":["Decision Engineering Centre, Cranfield University, Cranfield, UK","Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK","institution_ids":["https://openalex.org/I82284825"]},{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#","institution_ids":["https://openalex.org/I82284825"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024454586","display_name":"Rajkumar Roy","orcid":"https://orcid.org/0000-0001-5491-7437"},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"R. Roy","raw_affiliation_strings":["Decision Engineering Centre, Cranfield University, Cranfield, UK","Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK","institution_ids":["https://openalex.org/I82284825"]},{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#","institution_ids":["https://openalex.org/I82284825"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014276053","display_name":"Essam Shehab","orcid":"https://orcid.org/0000-0003-3593-6944"},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"E. Shehab","raw_affiliation_strings":["Decision Engineering Centre, Cranfield University, Cranfield, UK","Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK","institution_ids":["https://openalex.org/I82284825"]},{"raw_affiliation_string":"Decision Engineering Centre, Cranfield University, Cranfield, UK#TAB#","institution_ids":["https://openalex.org/I82284825"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5011913293"],"corresponding_institution_ids":["https://openalex.org/I82284825"],"apc_list":null,"apc_paid":null,"fwci":12.6414,"has_fulltext":false,"cited_by_count":169,"citation_normalized_percentile":{"value":0.98582359,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"16","issue":"4","first_page":"537","last_page":"565"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.7471404075622559},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6909223198890686},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.6630875468254089},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.6541459560394287},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.5356717705726624},{"id":"https://openalex.org/keywords/dilemma","display_name":"Dilemma","score":0.5031504034996033},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4835216999053955},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.47278571128845215},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.45020052790641785},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4501193165779114},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4115648865699768},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2684030830860138},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.10563844442367554},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10006362199783325}],"concepts":[{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.7471404075622559},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6909223198890686},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.6630875468254089},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.6541459560394287},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.5356717705726624},{"id":"https://openalex.org/C2778496695","wikidata":"https://www.wikidata.org/wiki/Q254128","display_name":"Dilemma","level":2,"score":0.5031504034996033},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4835216999053955},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47278571128845215},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.45020052790641785},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4501193165779114},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4115648865699768},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2684030830860138},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.10563844442367554},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10006362199783325},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14637151011065919","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637151011065919","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":107,"referenced_works":["https://openalex.org/W52899259","https://openalex.org/W86293895","https://openalex.org/W396884789","https://openalex.org/W562641054","https://openalex.org/W1486396247","https://openalex.org/W1497744507","https://openalex.org/W1499809638","https://openalex.org/W1502687478","https://openalex.org/W1509316523","https://openalex.org/W1524237663","https://openalex.org/W1536465007","https://openalex.org/W1536499641","https://openalex.org/W1541728030","https://openalex.org/W1541854927","https://openalex.org/W1560869862","https://openalex.org/W1563631419","https://openalex.org/W1566578886","https://openalex.org/W1816152175","https://openalex.org/W1915210746","https://openalex.org/W1965077518","https://openalex.org/W1966188439","https://openalex.org/W1966399494","https://openalex.org/W1966944258","https://openalex.org/W1966995810","https://openalex.org/W1967673249","https://openalex.org/W1969607455","https://openalex.org/W1972622055","https://openalex.org/W1975698778","https://openalex.org/W1975775736","https://openalex.org/W1976335488","https://openalex.org/W1977481950","https://openalex.org/W1981143833","https://openalex.org/W1983405756","https://openalex.org/W1985158345","https://openalex.org/W1989343484","https://openalex.org/W1999761683","https://openalex.org/W2001683352","https://openalex.org/W2004281694","https://openalex.org/W2005109948","https://openalex.org/W2005985694","https://openalex.org/W2009340356","https://openalex.org/W2009979423","https://openalex.org/W2011466099","https://openalex.org/W2014043520","https://openalex.org/W2015515588","https://openalex.org/W2017329665","https://openalex.org/W2019331885","https://openalex.org/W2023001995","https://openalex.org/W2023664387","https://openalex.org/W2024241863","https://openalex.org/W2026115384","https://openalex.org/W2026634514","https://openalex.org/W2028462261","https://openalex.org/W2028712678","https://openalex.org/W2035669276","https://openalex.org/W2036636632","https://openalex.org/W2036964582","https://openalex.org/W2037492115","https://openalex.org/W2038805621","https://openalex.org/W2044562235","https://openalex.org/W2053658073","https://openalex.org/W2055215851","https://openalex.org/W2056048547","https://openalex.org/W2056126252","https://openalex.org/W2056960508","https://openalex.org/W2057514807","https://openalex.org/W2059123156","https://openalex.org/W2060936777","https://openalex.org/W2062336239","https://openalex.org/W2063254956","https://openalex.org/W2064302998","https://openalex.org/W2065922203","https://openalex.org/W2068376489","https://openalex.org/W2069724824","https://openalex.org/W2073545037","https://openalex.org/W2073912395","https://openalex.org/W2074697770","https://openalex.org/W2074785937","https://openalex.org/W2075831517","https://openalex.org/W2075835598","https://openalex.org/W2075979227","https://openalex.org/W2076934024","https://openalex.org/W2077187160","https://openalex.org/W2077500283","https://openalex.org/W2078134721","https://openalex.org/W2081908037","https://openalex.org/W2086781367","https://openalex.org/W2087862203","https://openalex.org/W2091396439","https://openalex.org/W2110273945","https://openalex.org/W2114107184","https://openalex.org/W2117491248","https://openalex.org/W2118518352","https://openalex.org/W2123973141","https://openalex.org/W2124708599","https://openalex.org/W2124917059","https://openalex.org/W2131221261","https://openalex.org/W2147141717","https://openalex.org/W2149176978","https://openalex.org/W2153973717","https://openalex.org/W2154032111","https://openalex.org/W2488697522","https://openalex.org/W2605526310","https://openalex.org/W2979322729","https://openalex.org/W3193543202","https://openalex.org/W4205838004","https://openalex.org/W6631327592"],"related_works":["https://openalex.org/W2128452211","https://openalex.org/W2091534877","https://openalex.org/W2964194496","https://openalex.org/W148087429","https://openalex.org/W2123973141","https://openalex.org/W1992143720","https://openalex.org/W2182053441","https://openalex.org/W4235850537","https://openalex.org/W1999734162","https://openalex.org/W3126872863"],"abstract_inverted_index":{"Purpose":[0],"The":[1,120,154],"purpose":[2],"of":[3,14,39,80,86,91,97,104,114,125,142,175,193],"this":[4,40],"paper":[5,41,121,155],"is":[6],"to":[7,36,46,74,128,157,180],"present":[8],"an":[9,28],"integrative":[10],"and":[11,44,50,64,94,112,173],"detailed":[12],"review":[13,31],"the":[15,37,78,123,140,160,176,194,204],"critical":[16,76,170,182],"factors":[17,71,186],"that":[18,197,206],"cause":[19],"enterprise":[20],"resource":[21],"planning":[22],"(ERP)":[23],"implementation":[24,57,132,166],"failures,":[25,177],"based":[26,138],"on":[27,55,139],"in\u2010depth":[29],"literature":[30],"(1997\u20102009).":[32],"Design/methodology/approach":[33],"Keywords":[34],"relating":[35],"subject":[38],"were":[42,61],"defined,":[43],"used":[45],"search":[47],"web":[48],"engines":[49],"journal":[51],"databases":[52],"for":[53,150],"papers":[54,60],"ERP":[56,81,131,161,165],"failures.":[58],"These":[59],"further":[62],"analysed":[63],"classified":[65],"into":[66,201],"various":[67],"categories.":[68],"Findings":[69],"Nine":[70],"are":[72,209],"found":[73],"be":[75,199],"in":[77,135,145,159,203],"failure":[79,133,171],"implementations:":[82],"excessive":[83],"customisation,":[84],"dilemma":[85],"internal":[87],"integration,":[88],"poor":[89,100],"understanding":[90],"business":[92],"implications":[93],"requirements,":[95],"lack":[96,113],"change":[98],"management,":[99],"data":[101],"quality,":[102],"misalignment":[103],"IT":[105],"with":[106,187],"business,":[107],"hidden":[108],"costs,":[109],"limited":[110],"training":[111],"top":[115],"management":[116],"support.":[117],"Research":[118],"limitations/implications":[119],"proposes":[122],"development":[124],"a":[126,148,169,190],"framework":[127],"address":[129],"each":[130],"factor":[134],"its":[136,143],"entirety":[137],"frequency":[141],"occurrence":[144],"industry,":[146],"as":[147,178],"topic":[149],"future":[151],"research.":[152],"Originality/value":[153],"contributes":[156],"research":[158],"domain":[162],"by":[163],"highlighting":[164],"challenges":[167],"from":[168],"perspective":[172],"proportion":[174],"opposed":[179],"presenting":[181],"success":[183],"factors.":[184],"Failure":[185],"examples":[188],"provides":[189],"clearer":[191],"visibility":[192],"costly":[195],"damages":[196],"can":[198],"introduced":[200],"organisations":[202],"event":[205],"these":[207],"failures":[208],"ignored.":[210]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":13},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":18},{"year":2018,"cited_by_count":9},{"year":2017,"cited_by_count":12},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":17},{"year":2014,"cited_by_count":19},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":8}],"updated_date":"2026-03-25T14:56:36.534964","created_date":"2025-10-10T00:00:00"}